Cole was a phenomenal communicator and took care of our issues while on-site. He took a look at two…read moreareas that needed attention at the house (water heater roof cap clearance, and the flex pipe to the stove), and addressed them immediately. I appreciate his candor, and I felt like he actually cared about the home when we spoke. I appreciate the live updates on when the tech is in route to the property and all the communications that led up to the service appointment.

Thank you, Kirk and Ryan, for the quick and professional service. Ryan replaced our garbage…read moredisposal on Friday and came back Saturday morning to troubleshoot a leak in the dishwasher to see if it was related to the disposal. Turns out it wasn't ... just another challenge of an older home and aging appliances. Oh, the joys of home maintenance. Really appreciate the communication and willingness to help us out, Kirk. Glad to have y'all on speed dial now.

Shout out to Zach who was able to come out same day to assess a water leak and make recommendations…read morefor the repair. Professional, knowledgeable, and efficient.

After contacting 3 other plumbers besides Accurate Leak & Line, I will assure you that this company…read morewas the most reasonably priced by thousands of dollars, they were pleasant, they were professional, and they were fast and thorough. I did not feel like they were trying to swindle us or be dishonest. From the moment we had them come out to our home to inspect the job on a Monday, to the time they left with the job completed on Wednesday afternoon- they were everything you would want in a good plumber. They got (what I would consider) a massive job completed in less than a day. I would 100% call them in the future for any plumbing issues I have. I would give them 10/10 stars no doubt. I am a very happy customer.

Best in town. I feel like the best companies advertise the least. I learned about this company from…read moreseeing their van in Lakeway. Used them for my house in the hill country and they have been great every time.

Initially, great reviews. Spoke with someone on the phone for same day plumping repairs. He gave me…read morea window of 10-12. Awesome. Re-scheduled my work schedule. All good. Then I get a text (not sure if AI scheduler or person) asking me "Hi, this is Neighborhood Plumbing. May we have your address to check on availability?" Ok, i respond back that I was already booked for 10-12. A person called me directly to say they are not available at all until in the afternoon of the next day. To be fair, she apologized for the mess up and said whoever I spoke with should not have scheduled it. I would suggest Blue Ribbon Plumping, I received amazing service.

We were very impressed with Kevin, who came to our house for a plumbing reconnection after…read morecountertop replacement, on a holiday weekend to ensure we didn't have to go all weekend without two bathrooms (despite that he had family visiting at his house). He patiently and resourcefully addressed several unexpected issues, advising us on solutions that would be most cost-effective, and maintained good humor throughout a more extensive installation than he expected. Recommend him very much! Also appreciated flat-rate and fair pricing from Pierre, the owner--no surprises; we knew exactly what the job would cost before it ever started.

in 2026, What plumber answers the phone when you call, listens intently to your concern, calls you…read moreback via Facetime to help troubleshoot, tells you exactly what to do and then doesn't accept payment? I fixed it myself with his suggestion, and I am so thrilled. Look up customer service excellence in the dictionary. You'll see Pierre's name and photo.

My bathroom sink was completely clogged. I called Capital City Plumbing and they sent a technician…read morethe next day. He was pleasant and extremely efficient. He got the problem solved quickly. I will definitely use this company again!

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

great service from a family run business , They replaced my water heater after giving me quotes…read morefor different brands. they replaced the tank, cleaned up after and showed where my shut off location for the water was. and ran a free water test n my water softener to make sure it was working correctly. they come highly recommended.

This company arrived on time and was able to solve the problem in one visit, which is great as it…read moresaved us another service call. Of course they did advise me that the service call fee is taken off the charge of whatever work they perform in our situation, we needed both faucets front and back to be replaced. At least that's what we thought we needed ensure enough we did. Both of them were leaking with the water shortage and all that absolutely don't wanna be wasting water. These guys were great. They assess the situation. Let us know what they thought we needed and then gave us a quote for it and we had them go ahead and perform the work. Could it have been more cost-effective if we had known how to do it ourselves. Who knows and playing around with plumbing often doesn't turn out so well if you don't know what you're doing I highly recommend them. They did a great job and were in and out.

Romie from Austin's Greatest Plumbing came to our home after we reported what appeared to be a…read moresignificant plumbing leak. After inspecting the issue, he told us there was no plumbing problem. Instead, he suggested that the leak was likely caused by the AC system and recommended cutting a hole in our wall to investigate, which cost approximately $400. After cutting the hole, he left without providing any explanation or findings. I had to call him myself, and he simply told me that there was no plumbing issue and that the AC unit also had no issues. First, does he even have an AC license or the qualifications to diagnose HVAC problems? Second, I hired another plumbing company for a second opinion. They quickly diagnosed the problem as a plumbing issue, repaired it, and completely resolved the leak. As a result, I paid Austin's Greatest Plumbing approximately $400 just to have a hole cut in my wall, and now I also have to pay to repair the damaged drywall. The actual plumbing problem was never identified or fixed by them. This was one of the most unprofessional service experiences I have ever had. I cannot recommend this company based on my experience.

Finally found our plumbers. We got estimates from 3 other places for our hot water heater. Not only…read moreare they professional and on time, they provided us a new tank and their prices were fair.

Jack & Josh went up the hill (we really do live on a hill)…read more To fetch a pail of water (my pipe was leaking!) Jack didn't fall down & break his crown (thank goodness- he was truly stellar) And Josh came tumbling after (to assist like the true pro he is!) In all seriousness, we can always count on Cold Is On The Right Plumbing to help with any issues we may have (and there have been many lately!) Everyone is always so professional, friendly and helpful. Jack and Josh spent almost 7 hours here in the heat to get the job done on the same day that I called. They even helped haul away an old refrigerator for me! 5 stars 10/10 no notes!

I was advised by another plumber that we could save money if we found someone who had a sonar…read moredevice so the water leak could be found quickly instead of him having to dig to find the leak. I called Cold is on the Right, they said they had a sonar device & camera & could get to us that day. I asked what they charged & was told, "$344 for the 1st hour & $200 per additional hour." The area in question was ~10' in diameter. Billy arrived, looked at everything & I asked, "about how much does this kind of job run?" He replied, "repairs like this normally run about $970." That translated to about 4 hours total to find & fix the leak ($344 for the 1st hour + $200 for each additional hour). It was Friday afternoon, we were losing 18 gallons per hour so we agreed to have Billy fix the leak instead of waiting until Monday. ALL of this was VERBAL...no work order & nothing signed. BUT, Billy didn't have the sonar with him even though I specifically asked if they had sonar equipment to locate our water leak. He found the leak in just under an hour, but he didn't have the PVC on his truck to fix the leak so, he had to go back to the shop for that & was gone 40 minutes. It took just under 1 hour to fix the leak including replacing a sprinkler pipe that they broke in the process & when he finished he said we owed $970. $970 for 2 hours of work!!! I questioned that & Billy said the $344 was diagnostics only & $970 was the fee so, I called the office & Austin said, "we don't have a work order for your job." That's because there was not one. He then asked, "did they use any tools?" & when he asked that the second time I replied, "2 shovels" to which he replied, "we charge for tools AND we normally charge $125 extra for same day service." The lady I first spoke with never mentioned "diagnosing rates vs repair rates or additional cost for same day service much less a charge for tools." The office manager, Sydney did give us a 10% discount because we live in Lakeway & she agreed to a lack of communication on their part that she would address. This is not our first rodeo. I am 77, my husband is 81, we've built 7 homes & remodeled 6 others & $436.50/hr is OUTRAGEOUS! I cannot recommend this company.