Wish I could give less than one star. This place used to be good. But the owner, who is never there, doesn't care one wit about the place. He is a liar to both customers & employees. (He told one teen employee that she didn't get paid for training! I told her to file a complaint with the labor board!) The place is consistently dirty. On a recent trip there were pizza crusts on the floor of the booth I was in. (I was only there for a birthday party, that I ended up sitting downstairs for. More on that coming!) Things are greasy and not always washed properly. Ok, the birthday party. I was LIVID. I have had ankle problems for years. Many times I can barely walk. Every time we went in the lift to go upstairs was "broken" (found out recently that the key was actually LOST for years!). When we arrived for the party about a month ago I had recently had surgery on the above mentioned ankle. I was so excited to go to the party so that I could hang out with some other moms! Yeah, I got to sit downstairs because the lift was "broken" again. Here we are, a month later, still broken. And yes, I filed a complaint with the ADA. The manager took my name & number for the owner to call me. Nope! Hasn't bothered. Pizza is decent, but the rest sucks. We only go there because it's on my husbands way home from work. read more

YUM! We always take advantage of their Tuesday/Thursday deals. Never burned, nice stringy cheese, great price!

They advertise delivery yet every single time I have called over the last like two months (a total of like 9 times) they do not have any delivery drivers. This is during peak times like 1pm or 6pm are when I have called. read more

Love Pizza Factory sauce and their crust and my favorite of course is pepperoni with extra cheese. If you want it delivered you have to pay more. Why not try a pizza on Tuesdays a pepperoni pizza large or extra-large is very inexpensive and have some for the next day read more

Called in order and went to pick up 40 minutes later and they never put it in. Took almost two hours. No discount offered and teenagers working behind counter laughing and goofing off. Very disappointed! read more

Loyal fan of the Pizza Factory. The Greek pizza is my favorite, though it's hard to go wrong. I docked a star because I wish the interior were a bit cleaner, but really--It's good stuff all around! read more

I have been living in Ione forever and I used to love Pizza Factory. However, it recently became terrible. The pizza is o.k. I personally dislike Paisano's pizza so that explains why I still order here. It takes them legit an hour every time I order a delivery. It's fine if it's once because it happens but it has a happened every single time. I had my friends over once and I asked for a delivery. They didn't show up for about 3 hours for a large and breadsticks. It came and with disappointment, the breadsticks had zero flavor and the pizza was average. I do not recommend to the people who visit Ione and crave a bomb pizza place. I recommend Gold Dust down at Sutter Creek. read more

Worst service I have ever seen. They are extremely rude. Messed up all my orders and all were eating while preparing food. My pizza was under cooked and my sisters was over cooked. Salad was moldy and the place was awful. Never coming again. read more

I was in the Pizza Factory the other day and while I enjoyed the pizza, I didn't enjoy the environment. It was a hot day and rather than heat my house up cooking dinner we decided to cool off and go out. That plan failed cause it was so hot inside their dining room, we decided we'd be more comfortable eating in the outside heat in a park nearby. When we asked a worker about the heat, she said it is always like that. We won't be using them for dine-in serve in the summer. read more

They've always been super nice to me, food has always been what I ordered, and they've always been pretty fast compared to some pizza places. It's pizza in a small town so it's never going to be cheap or extravagant. But I'll keep coming back here for sure! read more

I am disappointed to see that per the most recent reviews this place has not improved. I really liked the pizza back in the day, but stopped coming because the place was always filthy and service was sub par. When floors and tables are horrid it is safe to assume the kitchen is the same and is probably a health hazard. This place will go out of business, and all due to horrible management read more

This place is a shit show. Employees are incompetent and rude. The service sucks. 50 dollars for a cold pizza and soggy wings. Screwed up the order and wouldn't fix it, just argued. Someone seriously needs to teach these people some etiquette! WORST PLACE EVER! read more

I came here to order a bunch of pizzas, last minute, for a get together. The owner was so accommodating and so nice! We picked up some pizza but requested that some be delivered a couple hours later and he personally delivered them. Amazing service!!! I really appreciate the owner's hospitality. read more

This place is decent if your hungry or in a pinch. But there are better pizza places.

Stopped in randomly shared a large calzone with my fiance. It was packed with toppings. Best calzone we have had in a long time. Chris was great! read more

Pizza Factory - Combo Calzone from Pizza Factory. Stuffed with deliciousness. - Pizza Near Me - Lone, California

Worst place ever. Had a Groupon for a birthday party. How much can you expect, right? Didn't expect the phone call 6 hours later saying that I owed them $117 because I had walked out on the bill! (Still have the voicemail)...I asked them what I owed them for since I had all receipts for any and all purchases besides what was covered on the voucher that I not only mentioned when I booked, but was presented upon arrival? Do you need another printed out? Suddenly, everything was ok,...besides the fact that your facility is nasty gross, and over half of your "arcade games" are broken and dysfunctional, you're calling me saying that I "robbed" you???? Really?? Never, ever again. read more

Whenever I go camping I always stop by to get their pizza. It is the best! No other pizza sounds good to me after trying Pizza Factory read more

Pizza Factory - Pizza Near Me - Lone, California

Wish it could be negative zero. Asked for extra sauce because apparently they can't put sauce on correctly. Asked for sauce not grease. Very dissatisfied. Will not be returning. read more

Take it from somebody that once worked there. This place should be shut down. The old manager used to sweat like a whore in church and then put his hands in the doe with no gloves as well as made pizzas after whipping the sweat off his forehead. Never go here read more

Pizza Factory's is the best pizza around. We always choose pizza factory's first when buying pizza. They are generous with toppings vs other places that barely put enough. GOOD PIZZA! There are a couple employee's that were not too personable and didn't have the best customer service skills. GET BETTER EMPLOYEE'S!!!! Price is too high and the place is dirty. My stars are based on the pizza and nothing more. My only dislike would be that the arcade games and quarter machine's in the restaurant are always broken in some way and every time I out money in them, it steals it and I either do not get to play the game or it doesn't give me what I purchased. They never get fixed and also Pizza Factory doesn't reimburse you for the lost money. So my suggestion would be: GET NEW MACHINE'S OR FIX THEM!! read more

Very disappointed with my order, called a delivery order in at 5:25pm. Was told it was gonna be 40 mins didn't receive my pizza until 7:05pm. I called at 6:52pm to see where my order was, was told they left 20 mins ago and was hung up on. Waited for burnt and tasteless pizza. Very disappointed gave this place another chance because of a new owner but won't be going back. $30 for one pizza and breadsticks to be delivered cold, burnt and tasteless.. read more

REALLY good pizza an great staff! There was a small festival in the town when I went up last October and So I figured I'd see what the pizza Factory had going on, I was not disappointed. read more

The service sucked. Tried to give us the wrong pizza and ordered boneless chicken wings with the sauce on the side and received wings with bones, smothered in sauce and raw! Will never return!! read more

In truth the pizza in this place leaves a lot to be desired but it is a popular center for parties and events, with two stories and an arcade upstairs. Kids tend to like it, and we know they will eat anything remotely resembling pizza, so it's an ok place to take your kids. But if you want good pizza, the food is a lot better at the pizzeria in the shopping center around the curve in the road, though it's very small and not too atmospheric so, if you're in Ione and want pizza, you can take your pick, either atmosphere or good pizza. For me it's all about the food, always. read more

If I could give no stars I would. Worst pizza place. The people working have no idea, the pizza is over priced, they take days, and are rude. Did I mention I tiny ranch is .50 and no sauce is included with bread sticks. Don't even bother. Go across town to Paisanos. Their pizza is so yummy. read more

Tasteless pizza! I'm not a great cook and I can make better pizza and garlic bread than that! Not worth a shot at all. Save your money, time, and appetite. read more

We were in town for an event, Pizza Factory website says open until 11p on Friday & Saturday. We got to Pizza Factory @ 9:30p, lights were on, neon open sign on, door was locked. Guy finally came over & said they closed early because no business. I asked him about being open until 11p, he said they closed @ 10p & was rude. Not happy at all with 5 hungry people. We would have ordered 3-4 pizzas plus salad bar. We drove to Jackson. read more

I has the pesto and sun-dried tomato pizza, thinking it was a healthier choice. I might have been wrong. The pizza was very oily, and the pesto tasted bland. The few bits of sun-dried tomato that were there tasted great. About the place, there appears to be an upstairs area. There is also some arcade games in the restaurant. read more

This was the worst God damn experience I've had with a pizza. The sauce is a weird orangey color and it's SATURATED with GREASE. On the way home we were gagging and we had to share one bathroom for throwing up and shitting. Eat shit Pizza Factory, that's what you fed me. read more

While passing through this small town, my friend and I stopped here for a bite... we were pleasantly surprised and the service was wonderful. The only reason I'm not giving this place 5 stars is because we had ordered drinks with our pizza for endless refills at the soda fountain. When leaving my friend asked for a to-go cup and was charged full price for another soda - I understand paying but full price was a little much. Anytime we pass through town, I guarantee we'll be stopping by again. Thanks for the wonderful experience. read more

Good pizza. We were here at 3pm in the afternoon. The crust was crisp and tasty. Good sauce and lots of toppings. We enjoyed it thoroughly. read more

Not amazing but not sub par pizza. They've recently come under new management and the place has been cleaned up a bit, but they could still improve. The bar was set low in the first place. We love the calzones. read more

This place sucks the customer service is terrible !!! They are always rude especially the older lady with glasses , the younger guys are respectful but the rest of them are very disorganized, they "lost" our order and were left waiting for almost two hours for pepperoni pizza that isn't even that great of pizza!!! They didn't offer us anything or say I'm sorry terrible service, terrible way to treat your customers!!!! read more

If I could give a lower score I would. The service was so bad we actually didn't even eat there. I drive by this place all the time since I live in Ione and never see people in there and we thought let's give a local place some business. I can only assume that this would be one big reason why it's always empty. 2/10th of a like away is an amazing pizza joint, right next to the grocery store, save yourself the dissatisfaction of poor service and head around the corner. read more

Went on a a Saturday around 1:00pm, wasn't busy at all and the place was very clean! There was only one person working, a younger man who was very helpful and kind, he seemed to be working very hard on takeout orders and on my order, which I didn't even have to wait long for, he seems very dedicated to serving customers, if only I had his name! The pizza was great too, the crust especially! read more

I'm from Sac here for work. Came in and they got one young kid working doing all the work in the back. I realized after paying that there are 3 other customers waiting for their food. Clean place, slow service, the 1 employee is stressed out. Grabbing money giving change making pizza without a washing hands. Left without my pizza. read more

If they learned to answer their phone I would give them 5 stars because the pizza is great. You just can't ever reach anyone to place an order. read more

Just wanted an hour for 2 large pepperoni pizzas because they lost my order then lied about. Pizza not that great and there customer service sucks!!!!! read more

Called for delivery, received wrong order super cold. I called and they offered a discount for next time.. no I want what I ordered, no need for discount I'll order somewhere else, thank you read more

I live in the Bay Area and have tried many pizza restaurants. We stopped by the pizza factory in and made our own specialty pizza. We asked for pineapple jalapeños and added the seasoned beef. You must try this pizza remember it's not in the menu but you must try!!!! Ingredients are: cheese pizza with pineapple, jalapeños and seasoned beef!!!!! Staff is wonderful. Thanks for making the pizza as special request. read more