I just want to start off with pizza is and was great eating it now and enjoying the pizza no knocking that however I work in service myself and big on respect and showing the respect i had a bad experience with the respect in the restaurant I asked very nicely and felt to be unwelcoming when I nicely asked for peppers and cheese gentlemen had a issue providing them he asked a worker walking by to hand them this is something that pizza was great and now would just take my business else back to my point she literally grabbed a small bag and without a thought throws them my way the look they both gave me was probably the most disrespectful thing that has happened to me at a restaurant the fact you throw something and one not be respectful and look at me as you hand them to me just disgusted myself and for this I'm ok thank you but nevertheless I'm good read more

Used to have the freshest ingredients but somewhere along the line they have stopped caring. Ordered 2 pizzas and a salad. Worst pesto pizza I have ever tasted. Toppings were covered in cheese and had a hint of fish taste to it. Pizza looked like it had sat for a day as well. Will not be ordering from them again. read more

The pizza was the chewiest pizza I have ever had, we ordered two different pizzas and they were both the same the breadsticks were ok. Lots of cheese but little flavor sadly we were disappointed read more

I went for the lunch buffet. It was not good. Pizza was a bit stale. would not repeat.

$25 for one medium pepperoni pizza. It's a sad day... I have to give up on my favorite pizza place. Unless the pizza is cooked in Jesus's personal kitchen and is covered in gold. I won't be returning. Fair well Pizza Factory. Thank you for many years. read more

By far the worst service ever! Came in with a large group of people on a Sunday afternoon, around 3:30. The restaurant had 6 other people in there when we arrived, but were finishing up so we were the only people for almost our whole time there. The guy at the counter was so rude and unfriendly.. just didn't seem to want to be there working or help us. The other guy, I'm assuming, is the manager and he was very unwelcoming and seemed bothered that they had a big group in the restaurant. Around 5:15 we were all still finishing up & started to head out and the restaurant turns the lights off around us! Will never waste another dime going to this location! read more

I am shocked at the behavior of Manager Ryan at this establishment. I have never seen an employee treated in this manner before. He yelled at the young female cashier taking orders. My family of four was there for a nice little evening. We were seated at our table and his rude loud voice disturbed our dinner. I was ready to confront him but I was told to ignore him. It was disturbing to see a grown man unleash his anger on the young girl. What I saw next was even worse. He was in the cooking area and came forward to the front. In his anger he actually pushed an employee out of his way. Ryan has no business treating anyone in this manner. This occurred with a few customers in the dining area in full view. I can't imagine how terrible it is to work in this environment. I write this as a warning. I will never subject my family to this horror again. read more

I'll start off with their food. The pizza is good. It's pan style pizza with fresh tasting toppings. The breadsticks are good too. It reminds me of 80's style pizza you would get with friends after Little League games...if that makes any sense. :) If dining in, the place is very spacious. There are TVs throughout and an arcade area for kids (or adults) to play at. They also offer an outdoor seating area if that's your preference. Their downfall, as witnessed by me and by others based on reviews here on Yelp, seems to be their staff. I went to pick up a to-go order with my brother in law and the employee almost seemed upset that we were there. The place was completely empty and yet it seemed like he was too busy to tend to us. After our order was ready, he slapped it on the counter and then said, "If you're paying with a card, make sure you place it in right because nobody seems to know how." Come on, man, your gripe with others and technology is not our problem here. I get that everyone has bad days, and I'll give them the benefit of the doubt, but let's just say I haven't put them at the top of my list to go back to. read more

I was having a nice lunch with my girlfriend and her family and while we were in the parking lot saying our goodbyes some asshole in an employee shirt decides he needs to back his car into the very front spot where we're standing. he literally almost backed into my girlfriends grandmother and then proceeded to not say a word and just go inside. I can safely say that if that's how an employee of this business acts towards customers than we'll never be coming back read more

Pizza Factory - Bad employee - Pizza Near Me - Temecula, California

Ugh....now I have to find us dinner somewhere else. So frustrating...I found a yelp deal and bought it (the 40$ for 30$) and once there...they didn't honor it because I ordered it through yelp and did not call them the order...like que whaaaa???? Now it's almost 9 and just ended up calling Goat and Vine for take out. Just spent 50$ there but I'm sure it was worth it (I hope)...that's what I get for being cheap. It's too bad Bc my kids are picky w pizza and this place was one they liked and now off the list. NO WHERE on the deal it said we had to call in the order. We went, showed the code and the manager said nope because they pay a fee to whatever party they use for the coupon..deal said nothing about "grubhub" did I miss something? I hope I get my 30$ back too! read more

Pizza Factory - Pizza Near Me - Temecula, California

Went to the new location on Temecula pkwy by epic wings. Pizarro is pretty good but the staff is rude/weird! I was wondering why the place was empty on a Friday night but when I encountered the girl taking my order and the guys in the background making the pizzas it was like being in the twilight zone and to top it off paying $90 for a pizza, 2 salads and a pitcher of beer wasn't bad enough! I can see why the place was empty. Lol read more

Good food, clean restaurant. Went for the lunch buffet. They has four types of pizza and a salad bar. Cost about $29 for two people.

We've been to the new location behind CVS off Temecula pkway about 4 times with a group and each time outstanding service and pizza. We came in on a busy afternoon with a soccer team in there and got our food pretty quick. The game area and bathrooms are very clean too! read more

We love Pizza Factory and eat here at least once a week! The buffet they offer on certain days is a deal and has lots of options from the salad bar to the many different pizzas. The kids love the arcade and their new location is so beautiful! read more

The pizza was good. It's your standard pizza place without any extra thrills to it. It's clean and well maintained The facility is spacious- plenty of room for a party of 30. It wasn't extreme but the staff seemed standoff-ish and just annoyed by my presence, like I don't belong. I don't understand the world we live in. Once upon a time, good, talented customer service was a thing in a society. But Alas, we are in turbulent times, perhaps the dawn of the new dark age... My pizza arrived by some man slapping the pizza on a pan onto the table," here ya are!"... no plates, not a fork, not a single napkin. Just a luke warm pizza on a metal oven sheet. Hmm.. Alrighty then. Indeed, these are trying times we are living in. Call me Ishmael. read more

Done. No more. It's always something. No soda one time, no salad dressing another. I like to support local businesses but, I'm done. Sometimes the mini pizza is great, other times mostly crust. It's good food, nothing not tasty.. but I'm done read more

Best Pizza ever. Bomb Ranch. Cool vibe. I will be back. Good salad. Decent ambiance. Friendly staff.

Why are they not open until 12 on weekends. Ridiculous. Should be 11 or 11:30. Been sitting in parking lot just waiting for it to open.

Stopped by here for lunch with my coworkers today. They have a lunch buffet for $8.50 (adults), $4.50 kids under 12. But you can buy a slice of pizza for $2.00. The crust is crispy on the outside and chewy on the inside. (Oh, how I miss this place!) The sauce is not too tart but has good flavor. There's enough fresh ingredients on it that you won't feel ripped off. read more

So pizza factory puts coupons on their box. Went there and ordered up and they said they switched computer systems and the coupons aren't in the new system so they can't take them. Funny thing is another customer was there at the same time and was talking to the manager about it. Another funny thing is the box the pizza comes in has the same coupons on it. It's really not about the coupons and more about how you treat your customers, even when a manager is involved. You bought the new computer system and chose what would be in the system, so it's really not fair to blame the issue on the system. Your customers are smarter than that. At the end of the day it's pizza, and there are lots of pizza places out there. If you really cared you'd at least put a sign up outside letting people know the coupons are not accepted anymore. In addition you would quit using the boxes that have the coupons on them. Own up to it if you don't want to accept the coupons and at least be honest with your customers. Don't blame it on the system. Every restaurant uses a "system" and pretty much all restaurants take some kind of coupon. read more

Place an order online. Received an invoice with a complete different order of what was placed. Called in the male employee was very unprofessional, extremely rude , loud and upset that I had to change my order after it was incorrectly placed. Told me he would change it but it would take a very long long time to be delivered. I then proceeded to request to cancel and get refunded. Again sounded unprofessional and hung up on me. read more

Don't, just don't eat or order delivery from Pizza Factory!!!!! Food was so horrible that I ended up throwing it away.

Came here for the first time since they relocated. We like the atmosphere. The draft beers were good. Special shout out to cashier TK... she warned us that our pizza may take a little longer. And then she told us the kitchen missed an ingredient, she kept us informed and offered another pizza. Will come back! read more

The absolute worst customer service I've received in a restaurant. I've owned a couple restaurants, so I know something about customer service. The manager needs training or a new career! read more

Usually it's pretty decent here, but I got a calzone this time and the middle was cold :( not good. I just ate the edges of it since I was dining in with friends. A little sad bc the outside it good but should I be concerned about the inside being uncooked? Anyways, would not recommend the calzones. Update: got deeper into the crust and the dough is also raw :((( read more

Food is ok. Customer service when called, on rude side. Especially considering the only reason I called was for certain utensils and things, after spending almost a 100 bucks should not be an issue. Yet I got none of it. But a big fat attitude read more

We ordered from this place and they delivered to the wrong house. Offered to remake and deliver pizza, and gave us a free pizza coupon. We tried to order free pizza first they hung up on us. Then when we called back the manager cursed at my mother in law. Said they don't make f'en mistakes and she was just trying to f'en rip them off. read more

Great quality pizza. Regular dinner salad fed 4 of us. Arcade was fun too. Xlarge pizza fed 4 of us.

No no no do not advertise NFL game and not allow fans to hear the game. Brea Manager said they can hear it in the kitchen, so there its load enough even though you cant here in front of their jumbo tv... wow Love your pizza snd specials.. 5 stars all the way for that and you sponsorships in our Community!!! read more

We dropped in on a trip to palm desert. What a find! From the service to the food, to the games..... our kids had a great time! Thank you! read more

Kid at the counter (ginger, white cap working Sunday 6/5) is an a hole. The other guys arent much better. They clearly hate their jobs and take it out on the customers. Good job guys, thats why you work there in the first place. We used to love pizza factory but this will be Our last visit. Two thumbs down. read more

Food has been fresh and great. The service has been very professional and welcoming. Restaurant is clean and has things for the kids.

Terribly rude staff. The girl at the front counter was kind. The man making pizzas who said my name when my order was ready was terrible. I asked for ranch and he said "2 only." I said, "can I have one more? It's for 3 people." And he said, "not my problem, i dont care, no." So so rude. I would've paid for the extra. read more

OmG!!! This place has the best pizza! Those lil pepperonis tho...yum! The staff and crew are so nice and keep the spot so clean. I guess this is a new location cuz it looks very modern and nice. I have been to other pizza places but this by far is the best. Enjoy a slice here...Beer on tap as well. Cheers@!!! read more

Delicious bread sticks!! And I like that they have an arcade area for the kids to keep busy.

We just had lunch here for first time, buffet. Great selection, great staff, GREAT PIZZA! I read through reviews before coming and based off what I read and what I experienced I think the negative reviews maybe a little over the top. Great location my family will be back very soon! Thank you pizza factory for making this pregnant girl very happy on Mother's Day. read more

This place is great for the kiddos which is why I belive it has survived as long as it has. There are plenty of unsupervised kids running around. They have a game room with ticket system for prizes. The pizza we had needed a bit more cheese but was overal tasty. The floor looks like it needs a good cleaning and the place is dingy. I would hate to see the kitchen. read more

Pizza Factory - The Temecula 12" - Pizza Near Me - Temecula, California

BOMB! Ordered the awesome combo pizza and it was exactly that. Loaded with fresh toppings as did the salad. The wings were on point and hit the spot! Highly recommend stopping in for a bite read more

I placed 2 separate orders both to go. Went and sat down and realized the girl that took my order marked one for dine in. So I went up and asked them guy to let them know it was to go. Then I realized they double charged me for toppings and the employees response is why are you complaining to me, I just work here. Then it was supposed to take 20 min and it took 45 minutes. They forgot our sodas, they still prepared one order to go so it was cold. I spoke with the owner, thinking it was the manager and her response was well we are short handed. Non apologetic and very ignorant for a business owner. I said that's a terrible excuse and she tried to validate it lol read more

My order was taken with promptness and I got a free drink while I waited for my pizza! It smells so good in here, I found it hard to just get one thing. read more

Pizza Factory - Pizza Factory Ambience - Pizza Near Me - Temecula, California