Yesterday, I called to place an order for delivery. When the gentleman on the phone realized that I needed the order delivered to the parking lot of Temecula Valley Hospital where I and my family were waiting for report back on a family member in critical condition, he immediately stated that he would discount my pizza. He didn't have to do that and I surely didn't expect it. I will forever be grateful to that gentleman for the kind gesture that he chose to do. It's actions like this that will always have me coming back. Thank you Pizza Factory. read more

The pizza and breadsticks are delicious. They cooked it exactly the way we asked them too and it was so good.

The pizza here is ok but the service is terrible and you spend a lot on the games for very little. Total rip off and half the machines are broken or don't work. Last time my kid didn't get tickets and he went up and said he won and didn't get tickets and the guy basically said "nice try, you already tried that with other people" like my kid was trying to scam them. He wasn't. They must know half their equipment is broken. The guy wouldn't even go look at the machine so this no doubt happened to others as well. So so food, rude staff, broken overpriced games...worth the drive to go elsewhere. read more

We drove an 1hr to come here because this is a chain place from our small town back home in the valley and it wasn't really worth the drive. The pizza was good and I like all the games in the arcade but 3 of them didnt work and took $2.50 from me. The workers are so rude, I have never witnessed such a bad attitude from ALL workers. When we went to redeem our tickets for a prize, one girl kept ignoring me and the other teen girl behind me. I finally got fed up and went to ask for help and they acted like I was such a bother. The guy just put his hand out for the ticket receipt I told him what I wanted he put it in the counter and left...leaving the girl behind me to wait again. Not to mention he didnt even speak to me. Seriously the workers need to quit if they're so miserable. read more

The cashier tiana helped us. it was our first time i'll be coming back. food was great, customer service was great. Place was clean and staff friendly. read more

Appreciate the discount offers I get via text from the Pizza Factory's, especially during this quarantine BS... and when I got it home, I live out off Anza near Pauba Rd. So take out food isn't always hot when I get home, but this pizza was! And it was delicious! Thank you guys! read more

I have tried the Pizza factory's pizza twice now and I am not disappointed. They give you a really great pizza with a large amount of toppings such as Italian sausage cheese etc.. This is now my Pizza goto in Temecula! read more

Exceptional customer service! They had first delivered with grubhub and made the wrong pizza but I called back and spoke with Bree that took care of me by remaking me and redelivering me the correct pizza! Thanks Bree! The pizza was yummy! read more

Pizza Factory - Pizza Near Me - Temecula, California

Me and my girls boy ate there for the pizza buffet and their pizza is great! I wish they had it all day! Pizza is always ready to grab and they have a decent variety too. I enjoyed my first time eating there! Hint hint,you guys should lengthen your buffet hours. read more

Love eating here. Whole family actually does. Just wish salad had more choices of fruit and cheddar cheese for salads!

I ordered here twice this week after trying it once and it is delicious. We got delivery and both the guy who took my order and the guy who delivered it were super friendly. The pizza has some sort of nostalgic feeling for me of what a family pizza should taste like. read more

Placed order online. Got to restaurant in 15 min. Stated it would be about 30 min to complete the order. Hour and a half later it's "still in the oven". Had to call Grubhub to cancel the order to get the money back. Get it together. Also saw about 4 other people waiting over an hour and a half for a pizza. Some walked out. "Sorry" sure makes up for the time lost while waiting for food to take home to the family . read more

We ordered pizza for delivery last night. For some reason it was taking a long time, after a hour went by we called them back to check the status and no one answered. We called from different phones and still no answer, this is after we had already paid for the pizza over the phone. Next thing you know, they arrived 1 hour and 45 mins later with burnt pizza. Horrible service and gross pizza was our pizza factory experience!! read more

Pizza Factory - The burnt pizza we received after waiting 1 hour and 45 minutes!!! - Pizza Near Me - Temecula, California

When the owner of the Temecula Pizza Factory refused to make a pepperoni and mushroom pizza without onions on the buffet, commonly known as a request, tells you "we don't do that" in a rude manner.... Wow!! I'm sorry I thought franchise owners cared about customers and will do just about anything to have repeat customers. Bre (owner) apparently was not taught in the art of customer service nor the concept of repeat business. I have been coming to this Pizza Factory for 12 years. I refuse to support a person that would treat me and my family with such a condescending manner and "I don't give a damn" attitude. This was my last slice of pizza at this Pizza Factory! Sad.... read more

We live within walking distance, SO I totally wish this place could be our neighborhood "Cheers" type restaurant, but every time we go, it's expensive & pretty gross. Our daughter had a play tonight & my husband and I worked late, so we wanted to sit down together & have a quick meal - we decided to try Pizza Factory one more time... NOT a good choice. We got one large pizza, 4 soft drinks, an order of bread sticks, a half pitcher of light beer & one salad for $60!! The salad bar was disgusting & all the food was GREASY! I will say that the employees were so sweet & kind, it isn't their fault the food is awful. read more

Pizza Factory - GREEEEEEEEAAAASY - Pizza Near Me - Temecula, California

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Nice staff in the kitchen and the guy in front who took our order was really nice and funny. However.... this is probably the worst food I've had in my life. The romaine in our Caesar salad was dry, the breadsticks were soaked through in butter/grease, and the pizza was greasy and somehow tasteless. I've had pizza all over this country and all over the world and nothing has been worse than the pizza they serve here. Sorry guys... But I don't think I'll ever, ever, come back... read more

The pizza was literally dripping with oil. It was so greasy it was inedible, even for my 3 year old (who loves pizza.) We ended up tossing more than half of the pizza. The one plus is that they're generous with their toppings. The kids liked playing the arcade games and winning prizes, but the games were a bit expensive. Won't be returning. read more

The pizza: I liked the crust, crisp and some substance but not bready; the sauce was flavorful; the pepperoni - pretty greasy. But, it was a pepperoni pizza and there was alot of pepperoni and that was good. The staff: friendly, young, positive. The room - this is where it fell off for me. And I get it, I had kids too. But this place had a big share of kids run wild - running the aisles by our table, that high pitched scream, and then the Temecula dads, yelling across the restaurant for Billy and Johnny to 'GET OVER HERE'. The only people I would recommend this to are softball teams, little league teams, and others with rowdy menfolk and their offspring. That's just not our scene but if it is yours maybe this is the place for you. read more

Lunch buffet. I think $8.99? There are like 6-8 different pizzas. It's a good place to come and satisfy your pizza crave. They taste decent like papa johns/dominos. Better than little caesars quality, but little less than costco pizzas. Crusts are ok, but you can just not eat the crust and eat more pizza. Salad bar and breadsticks, potato wedges, and cheese bread. It's worth to satisfy that pizza craving. read more

I have ordered several times - each with a problem!!! And, their phone number doesn't work! Today again,my order was not correct! And I can't get a hold of them! DO NOT ORDER FROM THEM - ORDER FROM ANOTHER COMPANY! If I could get a hold of the company to help me, that would be different..... read more

Pizza was worse than frozen. BBQ chicken pizza came all sloppy and was awful. Would not ever get again and would not recommend. Get yourself Blaze. read more

Wow. My wife ordered a large pizza topped with extra sauce, mozzarella cheese, purple onions, mushrooms, pepperoni and pineapple, as well as a salad and breadsticks. We had never ordered pizza in Temecula before, and my wife never checks Yelp, so we just "flew blind". But wow: what a pizza! Tender crust, bursting with flavor, perfect amount of all toppings. The breadsticks: to die for! Super soft and doughy, with great tasting garlic. And the salad was awesome, too! And the pizza tasted awesome reheated after two days, too! Now that we know how great their pizza is, we will for sure order here in the future (yay, never Domino's or Papa John's again!). read more

The driver was so awkward!! I didn't have cash and I was unable to sign the tip on the receipt since it was purchased with a card online. The driver just looked at me and hesitated to walk away almost as if I HAD TO TIP HIM. The food was mediocre. I got a bowl of spaghetti meat sauce with a few noodles in it and 4 giant bland boiled looking meatballs. Not impressed.... yuck. read more

Excellent pizza!! Excellent service!! Very attentive employees. What a nice find. If your stopping to charge your car, or if your just looking for some damn good pizza Look no more this is the place. I'll be back! read more

We ordered two medium pizzas for pickup. The veggie pizza was the best slice I've had in some time. Cooked perfectly! I wished that we had leftovers but we ate the whole pizza. read more

Ordered the Big M - Mozzarella Cheese, Pepperoni, Ham, Onions, Bacon, Mushrooms & Green Peppers; and a couple Garden Salads. I personally was not impressed at all with the pizza. Albeit was loaded with toppings it was just to greasy for me. I don't like grease forming under my crust, especially to the point it nearly dripped (it did coat the bottom and left a light pool beneath it). If you like a little grease to go with your pizza then by all means give it a shot! It was tasty enough, but not to the point of wanting to make me go back. If my son invites us again and pays for it, then I will return and adjust my review if warranted. The salads were quite small (grant it, I realize they were only $3.50 apiece), but it's lettuce for goodness sake (and most of it was). I think they need to increase the lettuce quantity by 50% and add a few more miscellaneous veggies than what was placed upon it. I mean, for what it was, it was fine (fresh and crisp) and the blu cheese was tasty and of a decent quantity to put over it. I am not a big crouton eater, so I shovel passed them to the granddaughter. If nothing else, the service was great. I can't take that away from the place! read more

Food is nothing spectacular, service was okaaayyy. There's definitely better choices for pizza in Temecula, such as Temecula Pizza Company, CPK, Stadium Pizza, and heck, even Nitza's Pizza (even though mgmt needs work). Also, the dining space is pretty small and the decor is a bit outdated and unappealing. If you want to go to a Temecula/Murrieta staple of the community place, then go here. But if you want delicious pizza for a fair price, go elsewhere. read more

Great for teams. They offer a special if the coach orders it. Kids had a great time. I've had better salad and pizza, but their photos of their food on yelp are fantastic! Whoever did the photography did a great job! They also have Angry Orchard. read more

Oddly enough, I came for the salad bar and today, I got the buffet. I really, really like the salad bar here. The ranch is excellent and the best part is the green olives. You can't even get those in the big buffets. The pizza was good too. read more

Always quick delivery and never disappoints! We love pizza factory!! This is our go-to place to order pizza. Keep up the awesomeness!

I'm so disappointed in your company in your treatment to the Downs Syndrome group of over 80 people and how you handled the situation then to say they were there to only get free Pizza and drinks and then to approach the matter as if it was their lack of approach to your company in requesting prior notice of asking for a discount is unacceptable and I will never allow myself or any family members to buy your products again. Shame on you for not having the professionalism to handle these situations in a better and more courteous manner. These are our darlings and they deserve fair and courteous treatment just like anyone else. To the general manager in response to your reply: I thank you for your response and I fully acknowledge the Down's syndrome group did not approach you prior before the said day and I am aware that they are not a sports team. Yes in hindsight I agree you are human and you could have handled the matter differently and I'm sure your company does as you say a lot for your community it's just a pity you didn't show grace to the Down's syndrome group but as always it's about reaching a decision of whom you choose to help and who not to help and that's a choice you made on the day. read more

After a long day of helping my sister and her fiancee paint their new house in Temecula we decided to order pizza! I have to give them five stars for customer service - the guy who helped us out was super kind, patient, and helpful in answering any questions we had. We settled on the Yelp Check-in-Offer, which gets you two large one topping pizzas for $26. Each large pizza will run you about $20, so two for $26 is a solid deal. I'll have to admit - the pizza wasn't amazing. There's just too much crust, and not enough cheese and sauce :( I'd say the crust comprises 35% of the pizza, and it's deep dish so there's a lot of bread involved. You definitely won't need any breadsticks, ha. I don't know that I'd be back since I can get better pizza elsewhere, but I appreciate the awesome customer service. Maybe I'd come for happy hour and get a beer with a slice - maybe it'll be better? They seem to have a lot of daily deals and happy hour specials. It's a good place for families, sports teams, friend gatherings, etc.. read more

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We have our team meeting here almost every month. It's a convenient place and a halfway location for people who live in San Diego and people from LA to meet. There's a private dining area for our meeting without having to pay extra to reserve and use it. I always get the salad and pizza buffet. The pizza is pretty good. The salad buffet is not fancy but it has the basic condiments to make a decent salad.....and it's pretty fresh and green. There's soup and cookies as well with the buffet. Priced at $8 and some change---that's not too bad. Not much can be said on the service. You just pay at the cashier and get your plate and go from there. read more

So yummy! We always goose pizza factory when were in Temecula. We ordered the chicken Alfredo pizza & hot wings. The chicken was a little undercooked but we didn't want to complain we were starving! read more

Always come here, since its close to home and they have good pizza. Hardly eat in, always order carry out. Just placed my order for their special one large one topping with breadsticks $17.99. I also have a yelp check in deal for free breadsticks. They wouldnt honor it, which ive never had a problem before. Disappointing to say the least since Im a regular. Just a few things to expect when visiting the pizza factory, you'll have to wait a while to be helped, no matter if you are picking up or dinning in and even if you are first in line and someone is already at the counter ordering. Expect to wait a good 5 min. . Also, if you are dinning in and you have kids that want to play the games, expect to have more than a hand full of games out of order as well as some that just eat your money! The only thing that keeps me coming back is the pizza. But I may be taking my business somewhere else due to their customer service. read more

A mile away and it's an hour delivery time? Thanks for hanging up on me when I asked why it would take that long.

OK - not sure what all the low ratings are about- true, the pizza is a little on the greasy side but thats how you know its good! and its very good,cheap too. and sure there are tons of little kids running around, but thats because its a family place...great pizza, good times - take your kids and enjoy! read more

Server was very condescending and rude! Eric B. you need to change your piss poor attitude buddy. No wonder business sucks here. Treat customers with respect. You failed today and I'll never come back here. #badservice read more

Pizza Factory - Pizza Near Me - Temecula, California

We went here for the first time this week and we really liked it . The arcade has about 15 games to play for tickets which is great for the kids and the pizza was pretty good , as well as the beer on tap . They have tons of coupons floating around online as well as mailers . We used at 19.99 coupon which got us $10 in tokens and a large pizza . Pretty good deal , and the tokens lasted us about an hr . I will for sure be back ! read more

Good pizza, great quality beer on tap. Definitely very casual and good for kids. Big screen TV with sports playing. Arcade type game room for the kids. Bench style seating. read more

Pizza Factory - The big screen TV. - Pizza Near Me - Temecula, California