Incredibly rude staff. I'm gluten-free and this establishment posted they have a gluten-free crust. My family came in to order multiple pizzas, including my gluten-free pizza. At the register when ordering, the staff member informed us they ran out of gluten-free crust but had cauliflower. I told them I cannot eat cauliflower crust. My husband said to me in front of the staff, "Do we need to go to another restaurant since they do not have food for you?" I said no, and that my family could order the other 3 pizzas and stay, I would go next door to a different restaurant and get food that is gluten-free there and return. My husband then ordered 3 pizzas and I went to get a gluten-free food item from a restaurant next door. When I returned with my food in a bag to sit and eat with my family, the pizzas were already at their table and my family were eating their pizzas. I sat down and a different staff member from across the restaurant said in a loud voice "No outside food. You can't eat that in here." I then turned to her and said "Are you telling me I cannot eat with my own family even though you didn't have a gluten-free pizza as you advertised?!" She completely ignored me and went and got her manager. Her manager then approached me and told me to stop yelling (I wasn't yelling) and that it was a restaurant policy that I couldn't eat outside food inside. I told her that I allowed my family to still purchase 3 pizzas from her establishment despite them not having the gluten-free pizza as they advertised and that it would be kind of her to allow me to still eat with my family. She told me again, no, and that there was a "sign" stating this rule. I then told her I was going to leave them a bad review for the trouble they're causing us, paying customers. She then said she will allow it this one time, but that's not fair that I leave them a bad review. Very sad that paying customers, who are being treated poorly, have to threaten with a bad review to get better service. I didn't eat their pizza, but I asked my husband and family if their pizza was any good. They all said it was just OK, and that for the price it cost as well as the poor customer service, there is not reason to ever return. Find yourself better pizza and better restaurant with kinder staff over this place. I highly recommend the restaurant next door, Station 66, that I purchased my food from. They had multiple gluten-free options, were very kind and more than accommodating, and it was delicious. read more

We stopped here this past Friday, 2/23, ordered a Large Pizza and an order of Baked Spaghetti to go. The place was clean, staff were nice, friendly and the pizza, spaghetti and garlic bread were delicious. Will definitely visit again!!! Great job! read more

Terrible pizza. Undercooked crust that was gummy. Too much sweet tasting sauce. Nobody ate it we ended up throwing it out. Maybe good for deep dish lovers... read more

We had two takeout pizzas from Pizza Factory. Both were loaded with toppings, the crust was tasty and crispy, and we all thought they were very good. We would get pizza here again. Their Staff was pleasant, and their website was easy to use. read more

The skinny rude girl behind the counter kept wiping sweat from her face with the same hand she was making pizza with, when I asked if we could get our own drinks after waiting 10 min for a waitress to help us... she said it would be unsanitary for us to serve our drinks... we left and will tell everyone to avoid this place read more

Customer service, bad. The Ambiance gives of a good vibe overall and the pizza is pretty good. Two Stars :/

My tour group stopped here on return trip from Grand Canyon tour. I ordered an individual calzone abd small one trip salad to-go - wait time was given as 30-35 mins. They gave me a small plate for my salad. I noted that I was getting my order to-go and the cashier who took my order responded that I had time to eat the salad since it was a 30 min wait. I then said that I'd like to take it to-go to eat when I ate my pizza and his response was that they only had large salads to go. I asked if I could fix my salad on the small plate and get a large salad to-go container to put it in. He said he'd ask and then came back with a no. I then said that I'd pass on the salad and that they didn't have to worry about refunding me. I went back 30 mins later for my order. As everyone on my tour waa eceiving their order - even those that ordered after me, I asked for status. They reluctantly acknowledged that they has just put my calzone in the oven. I requested a full refund which they granted. They were dismissive and unapologetic. I had tipped 25% for a cashier to take m6 ordee not knowing what my experience would be. They didn't deserve a penny - worst customer servixe experience! read more

Decent pizza. We enjoyed it. $70 for two pizzas, wings, and a sandwich seemed a bit on the high side. It took longer to make than they quoted us, but was hot, fresh, and yummy when we finally got it. read more

This is, by far, the best pizza I've had in over 20 years. It's a little pricey, but as with most things you get what you pay for. Skip the pasta and salad, and treat yourself to some amazing pizza! Very highly recommended! read more

Stopped here on our drive back to LA from Grand Canyon - Pizza and Service was 5 STAR!!!!!!!!! AMAZINGGGG We got the western BBQ chicken pizza. we got a small as a snack but 2 people were able to share it. Flavors were perfect, crust was delicious! Although I don't see myself going to the Grand Canyon again, I would absolutely come here if I did! So good I'm sad I don't have more! Gave 4 stars because none of the workers had a mask. I understand it's hot and sweaty in there but you guys are around tourists all day long. I don't want to catch anything and neither should you! Also it's funny how half the tables were put away for social distancing but the tables that were open were all on the same side of the restaurant close together .. didn't make sense at all lol read more

Food was delicious and nice hot, staff was very friendly, everything was positive but they close so early, if you get a chance stop in Williams, AZ. Get there before 7:30pm so you can see t and enjoy the atmosphere and the freshness of the hot food. read more

I had only walked two steps into this place and was talked down to by a waitress by the name of Jen also known as the general manager, saying to me, outside water was not allowed and did not make any eye contact with me while stating it in a very aggressive way. Mind you this water was for my baby to make her a bottle. I proceeded to sit down and began to pull out my babies food to feed her. I was given the upmost unpleasant stares from the employees. It was very apparent they wanted my business taken elsewhere so I did. The employees were not nice and I will NEVER go back. Please go to Station 66 Italian Bistro only a steps away from this place, and their food and service was exquisite!! read more

Absolute HORRIBLE customer service. Even after reading yelp reviews saying this business had bad customer service, we thought we'd still give this place a try. We hadn't even sat down before the General Manager aggressively approached us about our toddler having a water cup. They stated they would get fined if we brought water into their facility. Living in Arizona, I have never heard of that. We immediately walked out. We expressed to them they could have approached us more kindly instead of screaming at us. I can only imagine how much business they lose due to their disappointing customer service. read more

Walked in at 7:15 and they said they were "done for the night. It is ridiculous to say you're open until eight

Horrible customer service. The cashier was so rude with attitude. The manager was very unprofessional. There was a salad buffet, with no sign that you can only use once. The owner very rudely gave us a warning about the salad bar and even pointed her finger at us. The pizza was burned. The worst place. Stay away from this place. If you want to experience racism at its best place visit this place. read more

Pizza Factory - Italian Near Me - Williams, Arizona

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I stopped at this location on the way to the east coast. I had been to over five different pizza factories throughout California and this one was the rudest and unfriendliest of them all. They give the franchise a bad name making up their own rules regarding use the app. I had a $10. Rewards coupon which they said I could not use unless I bought something totalling $20. Which is bogus as there are no spending limits on the coupon. I use my other Rewards at all the other PF stores no problem this one the rudest manager would not allow me to use the coupon. I even offered to buy 2 sandwiches to up the amt of the purchase still said no. Avoid this place they are unfriendliest store ever!!! read more

I stopped by on my way back from the Grand Canyon. My brother and I are Hispanic, so we don't look like the majority of the people or the employees that were there. And from the second we walked in there, the looks from the man making the pizza was just plain rude. His coworker had to go up to him and ask if he was ok. Next, when we got our food, we weren't given planted. My brother tried calling one of the employees as she passed by us, but she ignored him twice! Then, when he got up to go ask for plates, the other lady working there just looked at him as if he were bothering her. And finally, every customer leaving was getting some sort of good bye saying. We got nothing. Very very racist. Never stopping here again. read more

We came in with high hopes, craving pizza after a long drive. Ordered bacon and pepperoni, with pineapple and jalapeños on one side. When we got the pizza it looked like they had just DUMPED jalapeños and pineapple straight outta the can, they didn't even bake them in. I came back in and politely explained this isn't what I expected (ie. jalapeños to be baked in and the pizza not painted with pineapple). The cook came up and asked "What did I do wrong?" And the cashier responded "You went crazy with the pineapple" and told me that they only use canned jalapeños. I asked if there is any way that it can be remade without those ingredients? This lady SMIRKED and said "We would have to charge you for a whole new pizza". No apologies for their mistake, even though they clearly acknowledged it, and no attempts to make it right either. I wouldn't recommend this place at all- TERRIBLE customer service and bad pizza, it was super greasy and the sauce tastes strange and nasty. Alot of the bacon pieces were still RAW too . The one positive I can say is the crust was good, which was the only thing I ended up eating a little bit of. read more

Pizza Factory - Custom pizza with RAW bacon and jalapeños and pineapple DUMPED STRAIGHT FROM CAN - Italian Near Me - Williams, Arizona

This Pizza Factory had friendly staff and wonderful pizza delivered to the table fresh and hot. I also had a side salad and the options at the salad bar were a little lacking and not a large selection of dressings. The atmosphere was casual but clean and the temperature of the restaurant was just right. What a fun little place on Route 66. Very family friendly. read more

Don't come in the last hour near closing if you want any semblance of customer service. Maybe the post Christmas blues, however the staff was rude and cared only about the end of shift shut down. The chef running the oven and the woman with the pony tail were the only two people in the building who could manage to smile, forgive me for not catching your names. The food however is delicious. read more

It's a 2 because in theory, I did get a pizza. Ordered with green pepper and onions only - came with mushrooms, black olives, and some other ??? Black olives and mushrooms are why we only get green peppers and mushrooms. Amazingly, with all the extras we got for free - the pizza had zero flavor - not a hint of anything. No spice - nothing. Order taker and counter had the personality of one of these amazing rocks you see "everywhere" you look in Williams. It's obvious they are not working from the "return business" model. The one redeeming quality is the pizza box begs us to not be bullies. All peace and no talent. read more

Some of the most rudest people in the town. We've been coming to them for years and had the worst experience yesterday. Pizza is good but the people are rude AF ( especially the dark hair Navaho woman, laughing at us as we left, if that what she is) . WE WONT BE BACK. Hope they read this. Customer service sucks. read more

STAY AWAY from Wild West Junction the bar service is as low and insulting as you can get. But God forbid her friends should arrive, then you can kiss your drink order goodbye. Just saying, after five years take your chances, you have been warned. Good luck and Semper Fi. read more

Super great pizza! we loved the sauce with its little bit of zest. Loved it! Location on Rt 66, in Williams, was perfect for a walk and scenery! A tiny complaint: a bit pricey but worth it! Besides, I love to show some love to these small businesses who may be struggling. read more

Pizza is way under cooked. Terrible pizza sauce. Never going back ever again. Blah, blah, blah, blah. Terrible !z read more

Stopped in for a late lunch. The staff seemed annoyed we were there. The pizza crust had a nice crisp on the bottom, but the crust and sauce had no flavor. Don't really care for the cheese going under the toppings either. read more

Pizza Factory, what a joke!!!! Workers there are a bunch of lazy peons. They are not interested in working nor serving the customers. We went in (10 of us) where they could have made a killing since they were completely empty, instead they looked at us as if we were aliens from another planet. When we came into the establishment my daughter was holding a bottle of water and their welcome was, you are not allowed to come in with that! What triggered us to leave the restaurant was their attitude towards us, not the fact that they didn't allow outside food or drinks. They were staring us, talking among themselves and laughing while they continue to stare. Extremely rude and not welcoming. Plain and clear very lazy and unprofessional. I don't think any of them were the owners of the establishment since they all lacked class and professionalism. I gave them a star but in reality they deserve zero. read more

Very good pizza (crisp with lots of tomato sauce) - small size with 6 slices (pepperoni, sausage, mushrooms, and green peppers) fed the two of us well. Also had their greek salad. They have a pretty good selection of beers although they were out of local pilsnener. TV had tractor racing contest on - pretty interesting. I would return. read more

Really Good. We had Alaskans the Antipasto salad and both were really good. It was lacking some of the typical things you would get on that type of salad but all the same it was very good. read more

Pizza Factory - Lasagna - Italian Near Me - Williams, Arizona

Ordered a large regular crust 1 topping pizza online. The order online said it would be 25-35 minutes, but when I arrived they told me it would be an additional 35 minutes. Not a huge deal since I was in no rush, but a little inconvenient. It was pricey ($22 for 1 topping) and the large was smaller than most large pizzas (see image). Large outer crust and plenty of toppings. The crust is tasty and the overall the pizza was good but the price doesn't fit. read more

Pizza Factory - Italian Near Me - Williams, Arizona

This place is awesome Legit old school Yummy yummy thick and chunky Great family please read more

General staff was very nice. Woman we believe was the Manager (wearing camo hat with American flag) was very rude. Pizza Factor is my favorite pizza place and I only get it once a year at your Oakhurst location. We are on vacation in Flagstaff AZ and noticed you have a location in Williams AZ. We decided to make the 36 mile drive since it is my birthday. My children were very excited about the cinnamon stick desert we were going to get using the loyalty app on my birthday. The woman in the camo hat rudley said "we don't have those so we won't honor the birthday desert" despite having a cookie on the menu. She went on to explain that "she has told corporate numerous times and they don't care", my kids were obviously very upset. I asked if there was another desert she could honor and she said "nope". I explained that I'm going to lose my birthday desert, and she walked away. My family sat down to wait for our dinner and one of the nice associates came out and said "I'm sorry but she (woman in camo hat) said your kids can't have their bottles in the restaurant and there is a sign on the door, can you please put them away". So not only did my kids not get the desert they were looking forward to, they also couldn't have their bottles. Disappointed is an understatement... read more

This spot keeping table distance yet was packed and timely. Very nice family feel and they had the game on and self serve soda. A relief for our family during our trip from Texas to Oregon. Thanks for the swell time y'all! read more

Pizza Factory - Road to PizzaFactory - Italian Near Me - Williams, Arizona

The pizza & wings were delicious! Freshly made and wings were nice & moist (ordered HOT) Employees we're very polite, despite the other reviews I read, is rather opposite, it was exceptional! My mom & I enjoyed the ambiance, I would recommend it, it is a little pricy but is worth it when you get a freshly made pizza. read more

Pizza Factory - Italian Near Me - Williams, Arizona

The lady behind the desk...I assume it was the manager was extremely rude. Charged my credit card 3x's but told me it had been declined and argued when I tried to show her that the charges had posted. Pizza was average at best. Wouldn't stop here again due to the service. Plenty of other places in this cute town to choose from read more

It's the first time here and in this restaurant!! We love it!!. It's near our hotel so is perfect and 25 minutes the food was ready. read more

Pizza Factory - Italian Near Me - Williams, Arizona

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Both husband and I got calzones and really enjoyed them. We havent had good calzones in a long time and these didnt disappoint. The crust was very buttery, mildly crispy and delicious like a calzone should be. You can get custom ingredients, too. The breadsticks were pretty good and came out in a healthy serving. The service was fast and we couldnt find one thing wrong with our visit. As far as the price, we paid $44 for two calzones, breadsticks, a beer and bottled water. For the size of the calzones, that was a very fair price. They were so big, I have lunch for tomorrow now. We will definitely visit if we come through again. read more

Usually the pizza here is fine, but today it was horrible. The crust was extremely thick and there was way too much cheese on it. I tried to enjoy it, but I absolutely couldn't. I never thought pizza could be bad, but I was proven wrong today. I expected better from this place. read more

Pizza Factory - Italian Near Me - Williams, Arizona

I don't leave negative comments as a rule, but.., the staff who handles the online ordering and bringing the food outside for pickup during these virus closures need to find a different occupation. One of worst customer service folks I've ran across in a long time. Not to mention the most expensive pizza I have seen in my life, and I've been all over the world. Pizza was good, but not that good read more

I will only say one good thing about The Pizza Factory in Williams, Arizona... the pizza is pretty good. That is the only good thing. Now how can I say, without using expletives, what I think of the service? I can't. Complete and utterly shitty service. We visited on Monday May 3rd. Of the four individuals that were working there only one was pleasant. Everyone else needs to find something in their lives that makes them happy because working here is not one of them. One of the female staff took our order. We were told it would be an hour wait for our pizza. I was okay with that considering they had a lot of orders which I can imagine were for a large group based on how many they were in the process of making. We ordered an extra-large pepperoni and mushroom with garlic on half and a bottled water. After accepting our payment, she placed two drink cups on the counter. I looked at the receipt and it said two drinks instead of a bottled water. Oh well, no big deal. She made a mistake. We didn't complain but I point this out because that is not the only mistake during this visit. We left to go have a beer at Historic Brewing. Excellent beers by the way and great customer service. They should hire that team. Anyway, we returned about an hour later. I approached the counter near the soda fountain machine so not to crowd the front where there were two separate parties ordering. I asked if our order was done. The same staff member that took our initial order asked my name. I gave it to her and she rudely said, "It's been done." "You need to get it from up front." Alrighty then! I waited my turn and was handed the pizza without her asking if we needed napkins, plates, condiments, etc. When I opened the box the pizza inside was clearly the wrong size (it was a large) and was pepperoni and mushroom only on one half with cheese and garlic on the other half. Second mistake but I understand people can make mistakes. My girlfriend returned to the counter and explained that this is not what we ordered. We were told it would be another half hour. To add, the female staff member with purple hair starting complaining to the other wait staff, loud enough for everyone to hear including myself, by stating "I know there is only garlic on half that pizza!" You were correct. "Tell her what she won Bob!" Nothing. You won nothing for your awesome customer service skills and sparkling personality. You forgot the pepperoni and mushrooms on the other half. No apologies, no offer to make a new pizza quickly and argued the entire time. Third mistake. So, the total time from initial order to when the pizza was ready was one hour and forty minutes. Really? The staff clearly likes the locals and dislikes tourists or out of towners. That fact is made clear by their behavior during the time we were there and is consistent with other reviews on this site. One last thing. Patronizing The Pizza Factory in Williams, Arizona... last mistake. I'm correcting mine. Doubt The Pizza Factory will correct theirs. Don't be like John and make the same mistake by eating here. read more