This group of people at this location are top notch. They take the time to make sure everything is done right. I was so pleased with how attentive everyone is at this location to make sure I had a positive customer experience. The store is always so clean and it is a pleasure to dine here. Thanks for working so hard. read more

In the last 12 months I've eaten here 31 times , it's delicious ! Service is far above average and it's always clean ! During my last trip to Portland Oregon a Seattle wa I stopped at multiple pizza huts they are a yuck garbage and they leave much to be desired and three should be close because they are unsanitary! This post falls shop is extremely' - fantastic ! read more

Pizza Hut - Pizza Near Me - Post Falls, Idaho

While Pizza Hut is not considered top tier, it does have a specific texture and taste that has drawn me in since I was a kid, and nobody matches it. For this visit, my wife and I arrived and was seated with only 1 other person in the seating area, on the opposite side of the room. After receiving our drinks, we ordered bread sticks as an appetizer while trying to determine what else we wanted. Almost immediately we noticed a middle aged woman, raising her voice, seemingly firmly reprimanding a child hidden by the booth. She continued to grow louder, even cursing where being on the other side of the dining area still heard her very clearly. It grew to yelling that did not stop, so I got up to talk to the manager. She dropped the F-bomb many times, again seemingly in an argument, but clearly per content, tone and language was not a child, and could have been someone on the phone. She yelled about "not going to the F bomb hotel again", "her, nor her family getting a size 6 dress because they were excused from the size", "you are not going to bone me", and much more endless agitated speaking with xxx content. Again, it grew to yelling, almost as though it would turn violent at any point. So as I explain what is going on to the manager who can clearly hear her tirade as we are talking, tells me, "yes, she is an interesting customer". So I asked if she had been here before and he stated, "yes, she is a regular customer". I asked if she always like this, and he stated "yes". At that point my wife joined us as she said she did not want to sit any longer for fear this woman would turn to her and even become physical. So he finally asked if we wanted him to talk to her. Since I believed if anything it would make it worse for us, we told him at this point we are just looking to leave, but already received our drinks so did not want to walk out. He stated he would not charge for them and let us go. Once in my car I realized I left my glasses in the booth, so I came back in to grab them. As I did, I noticed the manager I just spoke with walking to the woman with a new drink in hand, put it down and did not say a word. This astonished me as he chose to let a customer leave who wanted to have a nice quiet dine out experience; and was not going to speak with what clearly was an unstable woman that likely impacted other customers as well since she was an " interesting regular customer". In that regard, the choice was made to keep a woman that as hard as you try cannot be ignored and cost this franchise customers, including me. It saddens me that executive leadership continues to make choices that is likely the reason for such a massive failure for the franchise closing many across the USA, for example 2 of 3 in the CDA area. Their policies changed after COVID, where they are no longer offer full service, for example where you could order an appetizer before the pizza comes out, but instead will only allow you to order all food at once, and even when you as for the appetizer first, tell you they are not allowed to do that. Just like any restaurant, I want to eat the appetizer first, then receive a fresh/hot main dish once you've had time to eat the appetizer. For a while, they would also serve the pizza in a box, rather than a dish, silverware, etc. Given PH has been successful for so long, you tend to wonder if COVID hit them so hard they could not recover. At the same time, the mentality of closing, or highly restricting dining rooms hit hard because many chains offer delivery, where dining was a big part of PH operations. It was not that COVID changed peoples mentality to eating out, but PH never attempted to reinstate operations likely because ROI was not considered, they failed to limit the number of locations in markets where there were multiple franchises to absorb the hit, and they just looked at the current P&L vs. looking forward to re-establish a successful model where more than a few seats are filled. Even in the 2010s you would see 3/4 or more seats filled during peak, and maybe 1/3 non peak. But now, you often have it to yourself and policy change along with other leadership decisions I believe are a huge part of that. At this point I was hoping their prior business model would return, but it is pretty clear it is gone, as is trying to retain or draw customers back. Interesting because when I told the manager we did order breadsticks, so I was unsure if they already through them in, the waitress indicated she was waiting until we placed the pizza order, so still no change. This final example of an " interesting returning customer" allowed to act in a manner that 99% of other customers would walk out on truly does afford a positive attempt at reclaiming what was a family environment, I do believe it was my last straw. Giving them time to right the ship even after so long still shows leadership has a failing mentality and I do believe it was my last attempt. Sad. read more

We have been going to this Pizza Hut once a week for sometime.. Grand kid loves Pizza. Service has been slipping for sometime. Last night May 15, 2025 will be our last visit..My daughter asked if they had Blue Moon Beer as sometimes they don't..The server shrugged her shoulders and said "I don't know. There was 3 "I don't know " and my daughter ordered water. There were 4 of us there and the bill said we ordered 5 drinks. The whole service and lackadaisical attitude shows this Pizza Hut won't last. Too bad. read more

They changed things. This cost the food was excellent the service was wonderful and the ambiance was nice !

The service has gone way down hill recently. There used to be an amazing server in the evening. But staff said she had to quit. It's sad and we will be choosing Domino's from now on. Managers are always condensending customers and the kitchen stinks like people are back there smoking pot. And the salad bar standards have gotten horrible recently too. Stay clear of this place. Domino's or Papa John's has much better and cheaper food. read more

Outstanding pizza. I definitely recommend this location. Clean, friendly staff and prompt service.

Liked this location a lot. Came in for a carry out order and was impressed by how clean the restaurant was. I had to wait a few minutes for my order to be ready and I liked how the employees and manager were efficient and getting their orders completed versus shooting the breeze and talking about their daily gossip like some other places. Was rung up by Ángela who I believe is a manager or assistant manager. She was very friendly and welcoming. Highly recommended read more

Pizza Hut - Interior - Pizza Near Me - Post Falls, Idaho

The customer service is amazing and pizza was freshly out of oven And super comfortable seats read more

Didn't get at all anything I ordered wanted fluffy New York pizza crust got sweet wings instead of buffalo super super greasy wings !! Terrible read more

Pizza Hut - The New York pizza absolutly disgusting I def didn't ask for flat crusts. Never again - Pizza Near Me - Post Falls, Idaho

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Ordered pizza and they left the sauce off. EXTREMELY UNPROFESSIONAL. I will never ever ever go back to a Pizza Hut Establishment.

Placed an online order for a medium 2 topping pizza and garlic bites. Placed my order at 5pm. Got a tracker update at 5:10 saying it was in prep and estimated time was 25-35 min. Called the store at 5:45 asking if the app tracker was down cause my order had been in prep for 35 min. Was told that they were busy (which is understandable for a Saturday night) and that my order was still in prep hadn't been started yet and would be another 35-45 min. I'm only writing this review and it's the first yelp review I've ever done but having worked at dominos as an insider (someone who makes the pizzas and preps them for delivery) I can tell you being busy is not an excuse for this long of a delay. Weekends are definitely a busy time but I can tell you from experience we never had a carry out order take more the 15 min over the time we estimated and when they did go over the estimated time we made sure to compi sate the customer accordingly. I wad told that if I wanted to cancel my order they could. That would be great if it was earlier in the day but my dinner plans where made with good faith that your estimated time was not an actual deadline but more ball park figure. I didn't realize that's I was an actual ball park figure as it's either a 1 foot hit or a 400ft home run. As a former employee of dominos this is really disappointing. I'm almost tempted to apply there and give some pointers on how things could be better for the customers read more

Good food and on time delivery and great service! Looking forward to order once again.

I'd definitely rate this Pizza Hut 5 stars! We ordered 2 large pizzas, both pan, 1 cheese and pepperoni and 1 supreme. The cost for both was $37.00 and some change. I thought the price was very high for 2 pizzas. The supreme was $19.99, plus a $2.00 charge for pan. When I returned home...the supreme pizza had barely any toppings at all. We were all disappointed. So I called and spoke with Chris. He was very courteous and didn't question my complaint, which is sooo rare these days. He gave me a $20 credit. I used the credit the following Friday. Angela, was also very courteous. She took my order and was not rude about it at all. The 2 pizzas we ordered had sooo many toppings and were made to our order. They were very yummy. So, I would definitely recommend everyone to check out this Pizza Hut!! Thank you for your awesome service!! read more

Don't order delivery from store. You will wait hours for your order and it will show up wrong. When you call they have no answers sense they don't have their own deivers. Terrible company won't even use my rewards points hoping they close down until they decide to pull heads out of asses. You pay $30 dollars for a stupid crappy pizza and still can't get it in an hour! read more

Older lady with purple or blue streaks in her hair, I assume in some position of authority was very rude. We WILL NEVER return to this location as long as she works there. She bullied certain younger employees and abused authority when they would ask her about scheduling. I was in disbelief. I know someone who works higher up with the Pizza Hut corporations and will make sure to bring this to their attention. Just wow! Completely unprofessional. She was bringing out food for her buddies/certain coworkers, and maybe a boyfriend, and sitting and watching the game, burping really loud, and using cuss words loudly! When the f word came out of her mouth we got a to-go box and got out of there. Food was ok and our server, a young kid I believe named Cody was great. read more

The last 3 times my family has gone in its been aweful. The staff is disengaged and annoyed and the food reflects the attitude. I suppose if they weren't giggling and playing grab a*s the customer service and food would improve. I've spoken with the "management" of this location and get nothing but jerked around and verbally abused! read more

Pizza Hut - This was the chicken pizza with wilted spinich.... came w/o spinich, then threw wet spinich on it n called us idiots! - Pizza Near Me - Post Falls, Idaho

The food is this good. service was lousy ambience was lousy so we walked in there today August 7, 2023 there's no signs anywhere is hardly any cars in the driveway parking lot area so we go in and we get ready to be served and they don't have a server so there is no dining but they have no signs that say that so we ask if we can dine in and clean up our own mess my mom and I have worked in the restaurant industry for a combined of 60 years so we know how to clean up our mess and wipe down the table but they said because they don't have front of the house servers no one considered the tables but they had four people in the back of the kitchen no phone calls no cars for deliveries I never heard the phone ring I was there for almost 20 minutesWaiting on my order of breadsticks because again since they didn't have front of the house staff and I apparently don't know how to clean up after myself so we couldn't eat inside read more

I like Pizza Hut in general. This location has always cooked high quality pizzas for me and the staff is polite. The drivers are also prompt when I order delivery. read more

Awful!! The toppings were very sparse, I had 1 olive, 1 pepperoni and one pepper on a a slice. They fully forgot to season half the crust, we got the cheese it pizza, they forgot the pepperoni and the dipping sauce. ‍‍‍ read more

Literally which ever girl deals with the drunk callers who asks for pork fried rice deserves a raise. Lol love you thanks for making our night read more

I've never had a bad experience with this Post Falls Pizza Hut. It's New Year's Eve and they had excellent customer service and speedy delivery!!! Pizza was HOT HOT and generously topped. Orders always correct. I've called grumpy because I couldn't get the Pizza Hut App to work, I was immediately impressed with the customer service skills. Yay !!! read more

Just filling this out slowly as my visit progresses. Ordered Hawaiian box with cheese sticks, cinnamon sticks and 2 salad bars. It's 7:30 PM on a Sunday. Salad bar hasn't been refreshed in HOURS. The lettuce is literally soft, the eggs are warm, and the Ranch is gone. Out of only 3 occupied tables, all the rest were cleaned off but not wiped so finding one clean enough to sit at took a minute. Waitress is nice and went through and wiped all the tables once i informed her of the issue. There was alot of guys standing around in the kitchen. The waitress(glasses and purple hair) seemed to be working very hard without anyone helping her and remained patient and calm regardless of how forthcoming i was. She gets 5 stars in my book. Food quality gets 2 stars and restaurant cleanliness gets 1 star. read more

It's hard to believe all the horrid reviews when I've been visiting this location for the last 10 years and ordering frequently for delivery without a single issue or wrong order. Am I lucky? I doubt it, this place would be long gone if no one liked it. Give it a shot-it's chain pizza but the price is competitive and the toppings have always been tasty. read more

I recommend the Coeur d'Alene Pizza Hut... In the past, when ordering from this specific location, they had over loaded my pizza with an ocean of red sauce. Today, I ordered my usual pizza for delivery, and the food arrived in a timely manner; however, the crust on this specific pizza was incorrect. I called to report the error, and the woman on the other end of the phone, had the audacity to tell me that I had TOLD them "Hand Tossed" (How would she even know one way or the other? She wasn't the employee that took my order). I wish they could have gotten my order on a recording, because for the YEARS I have ordered from Pizza Hut, I have always made a point to order Pan Crust. I wouldn't be so upset if not for the fact that they were so adamant on the issue of "he said she said that you said *fill in the blank*," malarky. I wish I had checked Yelp before ordering from this specific location. Next time, I am ordering pick up from the Coeur d'Alene location (I have never had an issue with them). read more

I don't understand how the rating here is so low. I order all the time and get great pizza. The people who work the phones could be more polite, but they aren't openly rude, just not trained well I think. Once I got an order delivered cold, but they have me full credit back. It's good pizza. read more

I arrived to eat at this pizza hut and was rudely shot down by the employees. I was unaware that dine in was closed and thats all that needed to be said, unfortunately the woman helping me was extremely rude. I wont be back. read more

I ordered wings, fries, etc etc .. opened the boxes, only received 1/3 of the fries we ordered ... called the store the the guy didn't even say sorry but "we running low on the fries so it showed up a little less" .. seriously???? I paid for the whole and got 1/3 just because of that ... Bad! read more

The app doesn't recognize my address because I'm in a newer built neighborhood but have been here for 2+ years and I contacted the store to order by phone and they just said oh we can't deliver to your area had no solutions or was unable to enter my address manually. I won't be ordering from Pizza Hut again! Customer service sucks! read more

Walkways not snow shoveled or de-iced made entering on crutches very ominous. Ordered 2 large pizzas (1 was plain cheese). Delivered to the table in 25 minutes. The plain cheese came loaded with pepperoni. Reordered. Now 30 minutes later, still no pizza. There are only 3 other tables being "served". The tables are sticky and the bathrooms are gross. I don't understand why anyone would ever come back here. read more

I order from this Pizza Hut all the time I just like the $5 each deals they have, not a big fan of the Hersey's cookie but love the Hersey's brownie especially right after it's delivered, another thing I like is one of the topping I like to get is fresh tomatoes on the side and they are diced the way I prefer them, the only complaint I have is they should have free delivery on orders over like $20 read more

Ordered extra cheese didn't get it, the bottom was soggy and Luke warm . The special on TV with cheesy crust was not available. Won't order again for delivery read more

Only crust avaible was thin, which was fine, but it was completly chewy and then hard on the end. Bbq pizza was disgisting, too much bbq sauce. The chicken bacon parm was okay. Neither was worth the price, plus delivery, plus tip!! read more

This Pizza Hut had by far the worst Pizza Hut pizza I have ever had. We went to Pizza Hut because we thought we could count on a consistent quality pizza but were very disappointed by what was delivered from this location. read more

So I've had multiple experiences here. Inside is great service I've never had a bad experience, delivery however not so good! Way delayed, they told us it should be delivered I about 30 minutes, and ended up taking about an hour. Just ridiculous, and the staff sounded so confused! read more

The manager doesn't return calls. He doesn't stand by information his employees give out. The pizza is only minimally ok.

One hour thirty one minutes. Pizza stone cold. Ordered online and had problems with the website. Called the store to make sure it went thru. Yes it did. Called back one hour later was told pizza was on way. Finally got pizza stone cold. read more

Restaurant was run down and dirty. Along with staff. Very gross even the dishes the food was served on were in bad shape. Whole place screamed rundown & dirty! Won't be returning. read more

WORST CUSTOMER SERVICE! First order here..the pizzas were cold and thrown around in the boxes. Called and complained. Got a store credit. Tried to order the same order tonight and was told the credit wouldn't cover it. ANGELA was RUDE !!!! I will NEVER order from them again. Calling cooperate tomorrow! read more

It took almost one hour for my mother to get her pizza when my siblings and I where finished eating. Felt ignored by the waiters.