Review for Pizza Hut Visit on August 1, 2025 Yesterday, I went to Pizza Hut to pick up an order I placed through the app. Unfortunately, the experience was extremely disappointing from start to finish. First, I was short one pizza. I had ordered two pepperoni pizzas -- one with cheese and one without cheese. When I checked the boxes, one pizza had only cheese and no pepperoni, and the other had cheese when it was supposed to have none. I explained this to the young man at the counter, Terry. He showed me the order on the screen, which only said I ordered two one-topping pizzas, without specifying the details I entered in the app. When I tried to explain, Terry insisted I look it up on the app myself. However, the app didn't show the specific topping instructions -- only that I had ordered two one-topping pizzas. While Terry was getting the pizza, I overheard a young lady on the food line loudly and unprofessionally say, "Who the F** keeps messing up the orders?"* This was said in front of customers -- very inappropriate. To avoid further conflict, I simply ordered another pizza with pepperoni and waited. While sitting at a table, I reviewed the rest of my order. I noticed that instead of the cinnamon rolls I had ordered, I was given breadsticks. I took them back to the counter and let Terry know. He took the breadsticks, placed them back on the counter with outgoing orders, then grabbed the cinnamon rolls and handed them to me. I asked if he could please bag them. He did, but then walked to the back. So, by this time I decided to ask Terry since my order had been messed up three times now and he couldn't fix the pizza that had no pepperoni on it? Terry then told me NO! Soon after, another man came over to the table he was an overweight man that seem to be sweating profusely,he never introduced himself, I asked if he was the manager. He said yes, so I asked if Pizza Hut usually has two managers. He didn't respond. Soon to find out he was RGM, I explained what had happened with my order, and as I spoke, I realized the wings I had received were incorrect as well. He asked to see my receipt, walked off with it, and came back about 10 minutes later. He told me he had issued a refund. The receipt showed a refund of $33.99, but I had paid $36.99. I didn't argue about the missing $3, but I was very upset with how I was treated overall and left the store. Today, 8/2/25, I checked my credit card and saw the $33.99 refund listed as pending. Around 11:53 a.m., I called Pizza Hut to follow up. When I asked who I was speaking to, the man said his name was Jose the same man from yesterday that refunded me my money. I began to explain who I was and that I had some questions. Jose immediately began talking over me and said I should be satisfied because I received a refund. I tried to let him know about the cinnamon roll that had NOT been cooked as I tried to continue speaking to Jose he cut me off, saying, "I'm doing paperwork I do not have any time for this ," and hung up on me. This experience was beyond frustrating -- from the incorrect order, lack of accountability, unprofessional behavior by staff, and poor customer service, to being disrespected on the phone the following day. Mistakes happen, but this is not how customers should be treated. I hope Pizza Hut will address this internally to prevent this kind of treatment from happening to others. read more

Pizza Hut - Cinnamon rolls that were not cooked. - Pizza Near Me - San Antonio, Texas

Just made a $90 order and when it arrived we are missing one pizza. Called 5/6 times from different members of household and EACH time they hung up on us. What a trash place. Horrible service. Finally got through after thirty minutes and they s a i d they'll give refund for missing pizza, haven't reviewed anything yet. Hate Hate Hate. Don't order here. Don't order from this chain in general. read more

We actually had to call several Pizza Hut locations in the area before finding one that still was willing to open their dining room for utilization! This one was the winner. They have a salad bar there with a card that lists toppings, even nutrition facts. Yet, it apparently hasn't been used for years. That is what COVID did for dining establishments. They do not even want to use their dining rooms anymore. How sad. Seems that most pizza places are making themselves exclusively delivery or pickup service. Employees were very friendly, but as stated the delivery focused business model logically did not make for the best ambience. Granted, provided people are mostly not coming in at all since it will be drivers delivering them their hot pizza, and those that decide to gather the courage to venture out of their cozy homes are only supposed to come in for a few minutes to pick up their order, one would not expect too much pizzazz at the pizza place! To their credit, they still have some holiday decorations around, to get in the spirit. Menu is a piece printer paper, with everything online these days. Unfortunately did not even have proper dining ware. We were given disposable utensils and tiny water cups, no soda dispenser anymore! Prices reflect inflation, but quality was good. Stuffed Crust pizza still well done, melts on your palate cheese in the fluffy dough crust. Wings were tender and delicious, but pretty pricey with the smallest order being x8 for $12 after taxes. Mozzarella Sticks were crispy and came out fresh. Ah. Overall, a reminder of how times have changed. I miss the days of the pizza hut buffet with a full dining room, especially when filled with talkative, not social distancing wary persons. read more

See all

Geesh! I hadn't been to Pizza Hut in a long while, but when I saw several ads for their $10 special for a large with 5 toppiings, I decided to order one. I got home and had a couple of pieces. The pizza wasn't warm and didn't seem freshly made. Everytime I pick up a pizza anywhere, it's always hot and cheesy. This one had very little cheese and toppiings. The crust didn't even have any flavor. It was VERY disappointing. I will not order another pizza from Pizza Hut again. No wonder the place always seems to be empty when I drive by. What a waste of money. Little Caesars across the road is a LOT better! read more

PIZZA HUT gave up completely. They aren't even trying to keep customers anymore. I had a very disappointing experience with the manager, David, at this Pizza Hut. I ordered two pizzas and asked for light sauce on both, one personal and one medium. When I mentioned the medium pizza didn't have light sauce, I was told that "light sauce" doesn't mean the same thing for different pizza sizes and that I needed to "learn like their other customers." Even after returning the pizza completely, I was told I was wrong and that if I couldn't "learn their system," I'd keep getting my orders wrong. What really bothered me was the attitude. David told me to stay quiet and not interrupt while he was speaking. I've never been talked to like that at any restaurant. I was a regular Pizza Hut customer, but after this experience, I'll be taking my business elsewhere. To make things worse, when I tried calling the corporate number (1-800-948-8488), all it did was play a message telling me to contact the store directly, unless I wanted to donate money. There's no real way to report a complaint or speak to anyone about what happened. read more

Just wanted to give kudos to the Pizza Hut on West Avenue. I stopped by there yesterday to pick up a pizza I placed an order for earlier. And I opened the box. I was totally thrilled at how wonderful it looked. Lots of cheese and pepperonis just like I asked for. I've been to many Pizza Hut, but this one out rinks any of them. The crust was wonderful. Nothing was burned and the service received with A1. I recommend this Pizza Hut to anyone in the area and anyone who would like to just go drive there and try it. Thank you guys! read more

Placed an order online. Went to pick it up & it was closed nobody was inside! Someone didn't get up to open the store at 11am. Called me 2 hrs later to try to fulfill my order but request to have a refund. I'm glad I got my money back. Will never order from this Pizza Hut ever again. I suggest you find another as well! read more

What a joke. Ordered delivery and the pizza spent 40 minutes riding around in the drivers car. I live less then a mile away! Cold soggy pizza, just what everyone wants. read more

After a few online orders, I decided to download the app to earn rewards. Best decision ever. I always receive my orders in a timely fashion. Food is on point! Great service all the way around read more

We found a hair in our cinnamon sticks. We didn't even see it until we were almost done with it because it was in the cinnamon and sugar. We tried to call them to let them know but they left us on hold for 10mins. read more

Pizza Hut - This is to show how long we were on the phone for but by that point we just hung up. - Pizza Near Me - San Antonio, Texas

They stole our money on delivery and didn't give us any food at all and refused to refund us or make our order that we paid for even when we showed them our bank statement that they stole our $50. They did nothing at all to help or fix the issue read more

I would give it fewer stars if I could. Came in for the buffet about 12:20. All of the pizza was freezing, which makes the thin crust super hard. All of the options had either pepperoni or sausage, with only bell pepper or onion as a vegetable choice. No croutons in the salad bar. There were only 2 other tables occupied, so it's not as though they were too busy to keep up. While we were eating our pizza, we ordered Cinnabon. 15 mins later, they had not arrived so I asked our server. She said, "oh, um...yeah." They arrived 10 mins later. She had cleared the table, so we only had one fork and she never checked on us and there was no one on the front to ask. I had to find her so we could pay our tab and she never apologized for the delay or asked us about our meal. NEVER again. I have ordered delivery before and it has been good, but I'm done with this location. read more

Pizza Hut - Cold pizza with no veggie options. - Pizza Near Me - San Antonio, Texas

I ordered my pizza at 8, didn't get it til 9! The guy said they ran outta large boxes so they put two halves in two diff boxes and I said ok that's fine! Opened it and the pizza wasn't cut, it wasn't stuffed crust like I ordered and I got no marinara sauce like I ordered! I had to cut this pizza myself AND IT WAS SO FLIMSY IT COULDNT EVEN HOLD WHAT WAS ON IT!! I will never order from there again!! Total waste of money and bad service!!!! read more

Pizza Hut - Pizza Near Me - San Antonio, Texas

This location is a joke. They got our pizza order wrong, despite having the correct receipt attached to our pizza box. They did get the wings correct surprisingly. We called them to request a fresh pizza while we return the 2 pasta dishes and 1 set of breadsticks that wasn't ours. We requested a new fresh pizza knowing by now it was cold. They said they would do that for us. We go back only to find that no one was there to help us. One woman was sweeping the floors in the back, saw us, and ignored us. We had to call the store just to have someone come up to the front. We asked if the "new" pizza box they are now giving us is a new pizza. It is not. This was the original pizza we should of had in the first place. We will never be going to this location ever again. This never EVER should of been a problem. This all could of been so easily resolved. Incredible upsetting. read more

Oh dear God I don't even know where to begin..... So Sunday due to a kitchen disaster my fiancé and I decided to order delivery. Everything is all fine and dandy and the order was delivered on time, but when we receive our pizzas there was no sauce despite the online order being specified that both were to have normal sauce. I called the manager who said he would refire those and have them redelivered. Almost an hour and 15 minutes after I still didn't receive the remade pizzas. So I called back and was told this was placed as a "carry out," but am thinking this was NOT right because this was supposted to be redelivered. So we both got 75 minute old pizzas, all soaked in grease. There was a prior order made months ago when we first moved to San Antonio late summer and her pizza literally was SCREAMING RAW in the middle and unconsumable. I was told on this one that they "couldn't" redeliver it but I had to pick it up myself. As an ex pizza delivery driver, this does NOT compute in any sense of the word. Understandably, there are remakes that have to be redelivered; but this location seemingly REFUSES to redeliver remakes from personal experience. And with now TWO major mistakes (not due to the driver); I will NOT be returning to this location, even for carryout!!!!! Honestly one of the most dismal PH franchises I have had the displeasure of ordering from. And its sad to say because I do love their pizza, but the service (drivers excluded) is beyond abysmal at this specific location..... read more

Their billboard advertised dine in so you'd assume you can dine in with their waiting services, however we walk in to an empty dining room on a Friday night which we didn't mind, more quietness to enjoy your meal. We sit and wait for the waiter to take our order, 10 minutes go by and we're not approached nor acknowledged. Then an employee says they wouldn't wait on us and that we had to order up at the counter in a rude manor. After that we left read more

Man, I grew up loving pizza hut but what has happened. No wonder they always have these cheap deals going on. Pizza was awful. It has made me decide to never oder pizza hut again. I guess I will leave my love for their pizza growing up in the past because the flavors and ingredients just taste cheap and are not good. Would never recommend. read more

When the pizza is made right it is delicious. I ordered there box dinner deal and the bread sticks and cinnamon sticks wear almost as flat as a paper plate. The pizza was yummy but the extra 1 I ordered was extremely greasy. They where very sweet, and fast with getting the food out to you. read more

This place is unbelievable. The employees lie and don't know how to spell The word Vista . I called in a order for just a large pizza to be delivered and I'm 5 minutes away. I had to call 5 times. First girl didn't enter my order, second guy said pizza was on the way , third girl said she was the manager and gave a guys name of Alex Miguel . Then I called 2 more times and was put on hold. I called again and the Manager Zennie finally helped me with my order. After an hour and a half. I'm calling corporate. No wonder this place can't get higher than one star . This is ridiculous. The lady said they had 15 employees working, but yet they couldn't get my order or answer my call read more

I recently ordered similar from Dominos. Pizza hut was far superior... salad was not prepackaged like Dominos but fresh...also $3 less and had more ingredients. The pizza was full of topping compared to the Dominos which was sparse. I'll never order Dominos again. Pizza hut did an awesome job However... this evening ordered again...Online but called to verify drink order and was assured it would be taken care of ... no diet... order came... salad was wilted and warm and the wrong salad ... Pizza ok read more

This is the best place and their pizza is so good and the staff are really nice and helpful and the manager is really nice and I would recommend this place and I love their pizzas that they make. read more

They do not Even deserve 1 star.I ordered a pizza and Cinnabon's .The pizza was as expected I've never had problems from this location but today when I took a bite from the Cinnabon's there was a hair in it.GrossSo I asked to speak to the manager to make him or her aware. I was put on hold for over 30 minutes so I hung up and redialed only to get my calls answered and hanged up on.Whatever happened to good customer service? Shame on you We have lived in this area for about 14 years and have been your customer just as long but never again read more

Do not order from this place!!!! We ordered 3 pizzas for delivery. We received 2 pizzas at delivery. Called and was on hold for 10 minutes just to have the employee tell me to call back in 30 minutes because the manager was not there. I asked them to just make and deliver the pizza that was missing and employee said he could not do that. So I asked to speak to someone else, so he handed me to someone who proceeds to tell me he is just a driver and doesn't give a f**k about customer service and hung up on me. Times are hard right now and I have been tipping at least 25%. That ends now!!!! read more

I ordered online. Receive confirmation of my order at 627pm. This was for a pick-up order. 15 minutes for order to be ready. My wife goes to get it and came home with the wrong order... I ordered stuffed crust pizza with half cheese only and other half sausage, bacon and pineapple. She came home with a thin crust veggie lovers. We called to complain, person who answered the phone offered no apology and simply said she'd get the manager. The Manager also didn't apologize and asked what it was I ordered, then asked for my phone number and was able to see my order on her end. She said she would have it delivered free of delivery charge as compensation...fair enough I thought not wanting to make a big deal. Its 745pm and no pizza so my wife called and again is passed on to the manager without apology and the manager says she never got our address when we last spoke. My wife reminds her it was an online order that she even pulled up and read to us for confirmation. Doesn't that include the delivery address? Her response "Oh yeah there it is." So we wait. Its 830pm my wife is hangry and decides to just go pick it up. I decide to write this review. 838pm the delivery driver is here with our pizza...no apologies still. read more

Don't even bother if you want to wait 1 hour plus and be on the phone on hold for 30 minutes . They are way understaffed have 1 cook and 1 cashier, I'm standing at check out after waiting for 1 hour until they are done verifying all their receipts because they can't do that during the day. What a horrible experience read more

As someone who as worked at a pizza place, I would be ashamed to serve some of the pizzas they have served me. Tonight I ordered their big box deal. The pan pizza has no toppings on the corner pieces. The pizza is a rectangle and it was sauced and topped like an oval pizza! The bread sticks were over seasoned. Which sounds awesome, but it is not! The best way to keep customers is to get it right! And this location just can't seem to get it right! read more

See all

service was crappy and the servers and managers attitude was even more crappy. My roll of utensils had a hair wrapped in it along with a empty straw wrapper. The drinks came out watery and we've had to walk to the counter multiple times just to remind are server he forgot to bring are other drink and food we ordered. Honestly if I could rate lower than one star I would. Food was ight tho ¯\_(ツ)_/¯ read more

The service is very poor. My sister and I visited, there were two of us, we were given one menu? What was going on with that? We sat on different sides in the booth. That is why The Incredible Pizza Palace is going to make this Pizza Hut CLOSE DOWN, SOON I HOPE! read more

I had lunch here today and i am very disappointed I have been a fan of pizza hut since I was 3 today the lunch buffet was horrible the salad bar didn't have a whole lot on the salad tasted and looked spoiled and the pizza did not taste nothing like pizza huts tasted really generic and my server was not attentive I didn't leave him a tip i probably will not return to this location read more

I'm only putting one star because I can't put zero, but I put in an order late at night and accidentally put in the wrong address by one digit. The driver called me and told me that he couldn't find the apartment so I apologized, gave him the correct address and he told me that he would be on the way. Forty minutes later the pizza still hasn't arrived so I called the store and they told me that the address was out of their area so they couldn't take it, which was fine but no one had called to let me know so I wasted close to an hour waiting on a pizza that was not coming. The manager had no explanation when I questioned why I had not received any notification that the order would not come, so I ordered from dominos and got my pizza in less than 15 minutes. I will not be ordering from Pizza Hut again. read more

So ordered a deal onlIne deal states $5 when ordering 2 items oR more in this bundle... I ordered a med pizza, wings and stuffed cheezit (seriously gross btw) they overcharged me for 2 of tHe items, the pizza Was burned and rubbery wings were good but didn't give my dippIng sauce. And took 50 min to get it. All in all rip off. read more

Great place to go if you want no service. Also, I paid for 3 salads and there where no onions or crackers ... Brought it to the managers attention and asked if I still had to pay for my salad being how I was cracker-less. He laughed in my face and said yes. Our server "crystal" wasn't that great . All in all most employees where just standing around munching the clock. Terrible business and worse management . May God help Pizza Hut read more

I placed a carry out order and when I walked in I noticed the young man cutting up and handing the pizzas had his pants below his buttocks! When I brought it up to the attention of the male manager named Sky he appeared to be offended by the fact that I addressed this concern but said what was politically correct. That he would address the issue. I then opened up my pizza boxes and he asked if they were ok. I showed him how one of them hardly had any sauce or cheese and stated that I was not happy with it. All he said was "ok." read more

Idk y everybody is hating on it it's so good.When I order it on the weekends it's the best thing ever and not even ghat expensive.

Had to call 5 times for someone to answer the phone. When someone finally answered she was super rude. I was going to order 1 pizza and it was going to take 2 hours. 2HOURS. will not be getting a pizza from here ever again. read more

Ordered a delivery and they were missing an item on my pizza. When I called the location to let them know, the person that answered the phone hung up on me. This was not the first time they were rude to me on the phone either. I ordered a pizza a few months ago and called to check up on my order because it was taking over 45 minutes to be delivered and they had no sense of service recovery whatsoever. But then again, it's Pizza Hut...could you really expect more...? read more

Sign said seat yourself. No one was working the dine-in area and completely ignored us and another person. Wouldn't make eye contact or acknowledge we were there. We left after 20 minutes read more

It is Pizza Hut. The Server was terrific. We received the pizza we ordered quickly as we requested. Now, this is not a hip pizza joint. It is down and fast. We will be back when we want them again. read more

So disorganized! Ordered online, waited 30 mins to pick it up and they still didn't have it when we arrived . Service is definitely not a priority at this location . read more

Horrible service. Manager upset with me for something I have no control over. I don't work there lol you cant tell me what I need to do. Offered refund, never got it. Had to call corporate who is just as bad because he new the manager, said uh like well did you get the pizza or not lol what a joke. Yes btw we got it however, the driver said the manager said to drop it off. We declined but he gave it to us anyways as what I thought was a nice gesture. read more