Cancelled 5+ orders because they burned them all at 7:30pm on a Wednesday. They told us 10 minutes wait. We waited an additional 30 minutes because they gave our wings to other people who ordered after us read more

Seems like they have a new team. Really fast guys and really friendly. Food is pizza and nothing outrageous, but if you want to just get in, get your food and get out. They are doing well. read more

They are sorry employes i ordered a pizza and they delivered it to the wrong address and won't even try to make up for it or try to help with anything read more

Had coupon code but online would not take it. Tried writing to Pizza Hut but message failed.

I ordered over the computer and it didn't do as well as I expected it to. I did ask for exercise and apparently whoever made the pizza didn't see it saying extra sauce and I asked for thin crust and I gave me another kind of crust so the pizza wasn't that great The service wasn't that great either I asked for curbside I had to go in to get my order the next time I order there I guess I'll just have to go in and place my order in front of him so he can read my lips read more

If I could give no stars I would. Ordered a meat lovers pizza with jalapeño and when I got the pizza the only toppings on it was pepperoni and beef. Got home and realized so we called and spoke with a younger white female manager, told her the situation and all she offered was the bare minimum of remaking the pizza as it was ordered. This type of error and inconvenience and there was nothing offered except doing it right the second time. Yes, after the inconvenience of driving back to the location we got the remake and there was little to no toppings of the meat lovers. Ridiculous. The manager needs customer service training and a life experience because offering the bare minimum when the wrong was made on their service position is an outstanding failure in the food industry. Has potential to be a great Pizza Hut but needs new leadership. read more

Greate service and great workers. we had there pizza and breadsticks and they were great

THANKK YOU!! We were running late and Pizza Hut had closed we waited by the door for 4 minutes and they gave us the food HOT!! Still after we pulled up late. read more

It's official, I'm over Pizza Hut (at least this location). I finally got some hut seasoning (after not getting it on the last two occasions), but it didn't even taste like anything. I have 3 toppings and this is still the blandest pizza I've ever had. Too many pizza places within five minutes to stress over this. I could get better from HEB. Happy day y'all! read more

Pizza Hut - a pizza in a box with a slice missing - Pizza Near Me - San Antonio, Texas

Ordered online on the app and arrived parked via curbside. The restaurant staff member quickly greeted us and asked about whose name the order was under and it was under mine. After about 10 minutes she returned to tell us that our pizza was given away to someone else and asked us to wait 10 minutes while our pizza is made. About 15 minutes later our pizza is brought to us. The pizza was great delicious and not too cold or dry since it was freshly made however stars fall since they failed to have our pizza ready at the given time and was handed off to someone else. Pizza was great, staff was friendly however be prepared to wait a while once you get there. Proceed with caution. read more

Pizza Hut - Pizza Hut - Pizza Near Me - San Antonio, Texas

If you order curbside pickup, do not expect that service. They have two spots available, but when you pull up and tap "I'm Here" on the app, all you will see are the employees chatting amongst each other. When I do curbside in Castroville, someone is out in a very timely manner. Normally, I'm fine with going on to pick up my pizza, but due to recent surgery, it is uncomfortable for me to enter and exit my car. The location was not busy. I was the only customer in the parking lot, and there were at least four employees that I saw in the back kitchen area. The pizza was just okay. read more

Too bad there isn't another pizza place around. Maybe Papa Johns when I comes closer. So we have a nice size family and Have to order different types of pizza. So we place and online order for curbside pickup. Glad they do that. I'll be fair..most of the young workers are really nice and professional. Don't have a problem with them. Ok. So we order 3 pizzas,2 order of wings and a soda. Ok since it's curbside the young lady (very nice) put it in the back seat...thank you. When I get home I noticed they shorted me a pizza. So I call them and was on hold for about 7 mins, so I drive up there. The young lady who brought me my pizza greeted me and I told her they forgot one of my pizzas, which I can see in the warmer. Now, do you not recognize that you forgot to give a customer a pizza, call them to come back and get it. You know that order should have been gone. I don't know maybe it was just my frustration with this place. Also the half cheese pizza I ordered was burned!!!! Yep! It's so so sad!!! read more

Never in my life has ordering a pizza made me want to commit suicide. Making an order took over 30 minutes and the lady taking my order still got the order wrong after explaining to her why I wanted about 4 times. I cannot describe how much i hate this establishment now. read more

I ordered the Detroit style pizza deal with wings and used reward points for breadsticks for carry out. The breadsticks we received were so badly burnt they were inedible. When I tried to call to complain, I was on hold for 23 minutes before they hung up on me. I know they hung up on purpose because the person who answered the phone didn't put me on hold and I could hear the conversations. They were laughing that I had asked for a manager, then I heard another person saying "I ain't fixin to talk to that lady" then 10 minutes later the one who answered the phone asked if he should just hang up and they went back and forth on it for a minute and then ung up. I won't ever be back to this location and would love to speak to a regional manager or the owner about this "service. read more

Pizza Hut - Burnt breadsticks - Pizza Near Me - San Antonio, Texas

Ordered our correction order from 5/21/21 On the phone ordered the same thing we ordered last time 2 mediums five deal ($7) each The man who took the order said it was a total of 16 something and we had a $15 credit. I got there and "manager" Devon said no it's 16 something I need to pay... I said I even said on the phone it's only like a dollar I'll just pay it there and he said that's fine... manager Devon says no we don't have that deal anymore... I said why didn't you say on the phone? I would have just gotten one or I could have ordered 2 large 3 toppings for $20 and only had to pay $5 He says great I'll just throw one away..... He looks at me blankly and doesn't say a word... I said I would have to wait though for those... still blank stare and an eye roll.. I'm like why wouldn't you say anything and he is like idk... by now he is being just rude.. never once offer to correct this issue.. now realizing with his attitude him being the manager my food is compromised (I have no doubt he would contaminate my food) I say find I'll go to Lou's woodfire pizza (better pizza anyways) I was just trying to use my credit. This manager says great and walks off and waves his hands in the air... while I'm asking him his name and he refuses to answer me and walks in the store. I have to call the store to ask him over the phone his name. What kind of manager says they will just throw food away... instead of trying to fix this issue, especially since we had an issue last time with cold pizza (that we waited 10mins for at the location) read more

I really hate that this is the closest Pizza Hut to me cause they never get my order right. I always pay for extra sauce/toppings and get nothing. My boneless wings look like they were made 2 days ago. read more

Pizza Hut - a bowl of fried meat in a pan - Pizza Near Me - San Antonio, Texas

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App claims orders are ready for pickup (after 45min wait) prior to them even placing pizza in the oven... read more

Pizza Hut - Burnt pepperonis... - Pizza Near Me - San Antonio, Texas

Don't call in an order because you will just be wasting your time. Your call will go to India and it will be over then. The chickens in the background sound healthy though.... read more

Received one of the worst services from this pizza hut. The order of wings ordered along with a pizza had about four wings and a few left over crumbs. The box seemed empty, and when we contacted the manager he offered a deal next time we placed an order. Come to find out it's the same deal we would get by ordering from the app. There is plenty of pizza restaurants in the area now, I would recommend ordering from somewhere other than this pizza hut. read more

Pizza Hut - Hot wings. - Pizza Near Me - San Antonio, Texas

Very disappointed put my online order around 8:06pm Saturday and didn't get my pizza till 11:26pm. Keep calling and calling after the pizza hadn't arrived on the arrival time. Spoke to a manager from call center an she looked into why it was talking long she said she spoke to the store manager and the store manager said she had been trying to call me because she only had one driver and I told the call center manager no she never called been on my phone tracking the pizza please tell her not to lie. So I get a call from the area manager and he told me there making you a fresh order so I said thank you so much. Then my pizza and wings get here and the pizza and wings were very cold and to top it off it was the wrong order. Wow very unprofessional and so disappointed with PIZZA HUT!! read more

This Pizza Hut isn't closed. I had a pleasant experience here. Nice workers! And my order (decently big order by the way) was spot on for a pickup!!!! read more

We ordered the new Big Dipper box. Half pepperoni half cheese. Now the commercial shows it being cut into little rectangles. Our pizza showed up cold, not cut, and there was a piece missing from the middle as if our driver had ate it. When we called to talk to the manager they laughed and hung up. When we tried to call the general manager the manager had stated we never ordered. When we brought in pictures and the pizza untouched they still tried to say we didn't order it from them even with their address on the paper. Overall I would highly suggest not ordering from this Pizza Hut. Just absolutely embarrassing read more

This Pizza Hut once again disappointing preordered pizza and wings hour later and 2 calls pizza finally shows up and it's COLD refused the order called up and Donavan which by the way the worst customer service ever hung up on us so went over there and all he could say is get out of my store and walked away. WE WILL NEVER go back. Sad part I'm not the only one that has had problems with this location. If I could give zero stars I would. read more

My food was hot and fresh and on time, Jackie was very polite and helpful, service was excellent

Love this Pizza Hut. We order from here at least twice a month, and have never had issues. The kids that work there are very polite.

This is the 3rd time that I place a delivery order and I received a text that the driver was on the way. 45 minutes later the order arrived (I live 4 minutes away) I understand other orders are being delivered however, that does not make it acceptable for my order not to be hot. It was like warm and did not taste well, perhaps they need to inspect their delivery cases. Truly disappointed and will not be ordering from that location again. read more

This is the Best Pizza Hut for my family and I since we live close by plus we save trips and money instead of paying anymore delivery fees when we crave pizza! read more