**This review is strictly about Planet Honda (the dealership) and not the specific salesman that worked with us** We bought our previous Honda from this dealership in 2009 and was happy with our experience, so we decided to go back to upgrade to a 2012 Honda Odyssey. The first trip that we made was on Friday, March 6th where we spent 2 hours looking at an Odyssey but we were not ready to purchase that day. So, after discussing all weekend we headed back on Tuesday, March 10th to look at an Odyssey that they just received as well as the one we previously looked at. We started to negotiate on the newly acquired van and this is where our experience took a NEGATIVE turn. We were told that since Planet Honda turns over so many used cars that we could make our own deal, within reason. From the beginning, we were up front that we had a certain amount that we could spend and if this van didn't fit within that amount then it was no big deal and we could wait. After an hour into the negotiation process, it didn't look like we were to work out a deal, which was OK by us. After my wife had to go to pick up our kids, I was met by a Senior Salesman to see if there was anything that he could do to make a deal today. After being up front with him about the amount of money we were looking to spend he went back to his manager to see if there was anything else that can be done. That was the last that I heard from that Sr. Sales Manager. I wasn't even told that he wasn't able to work out anything at this time. I was then met by the Used Car Manager who wanted to do the same thing as everyone else and try to make a deal today. In fact, he said that since he was so slow that day that he was pretty sure that we could come to an agreement soon. Again, he left to never be heard from again and I was met by my original Salesman who basically told me that there final offer was basically the original offer off $588 off of the sales price. On March 12th, I left a message for Ken (GM) and I have yet to hear back from him regarding my experience with his dealership. I believe that the tactic of having different salespeople talk to me was to eventually get me to break down and just agree to their price, which I was not about to do. So all in all, we spent a total of 5 hours (total time for the 2 visits) to not get anywhere, what a huge waste of time. The fact that I am still waiting for a call back, from Ken (GM), 5 days later just goes to show me how much Planet Honda cares about their customers. Oh by the way, we headed to Community Honda and purchased our Honda Odyssey with 13,500 less miles and paid less than Planet Honda's final offer. Also, they offered me $2,000 more of my 2006 Honda Accord trade-in. We couldn't be happier with our experience at Community Honda and I would and will HIGHLY recommend them over Plant Honda any day of the week. read more

I will admit, my experience buying my car was not all sunshine and rainbows. I chose a car/color combo that was basically nonexistent, so I ultimately had to compromise on the color. A car was brought in from another dealership for me, but it turned out to be the wrong color due to an honest miscommunication. Mistakes happen. I get it. The recovery from the mistake was amazing. I had an overall great experience with the dealership. I got the car that I wanted at the price that I wanted. My salesman, Sultan, was exceptional at communicating with me and following up throughout the process of tracking down my car. You can tell he is passionate about what he does, and truly cares about the happiness of his customers. And Vasko was able to quickly locate the correct car for me, which I'm sure wasn't easy. As I said, I wanted a car that was very difficult to find. Because of this, I was dealing with several Honda dealers at once (the rest shall remain nameless because my experiences with them were awful). Sultan, and Planet Honda in general, was definitely a standout. Upon my arrival on my first visit, Sultan really took his time with showing me vehicles, taking me for a test drive, and thoroughly educating me on the interior, exterior, and engine. I didn't feel as if he was rushing me or not taking me seriously, which is the impression I got at other locations. John took his time going over the financing, terms of the loan, and all of the available warranty options. This is not my first brand new car, and John absolutely offered me the best experience I've had in this department. Again, it didn't feel rushed. On top of the great service, the atmosphere at Planet is superb. Atmosphere may not be important to everyone, but it is to me. You walk in and feel positivity in the room; it feels as if all of the employees are part of one big family. As buying a car generally takes a couple of hours at least, it's important to me to be in a place where I am comfortable. I will absolutely be returning to this dealership, for more reasons than one. I felt that the people I encountered here were sincere, which is saying a lot for a car dealership. Kudos, Planet Honda. Keep doing what you're doing. I'll be back. read more

I initially contacted Planet Honda via the internet and was dealing with Steve Lucas for a new 2017 Touring CRV. He offered a great price, $1300 less than other dealers in the area, and I was skeptical that it was a low ball figure. I made an appointment to see him but when I arrived, he was nowhere to be found. I was assigned a salesman who had only been working a few days. I stated up front that I was there for the vehicle I had talked to Steve about and that I didn't want to waste time if they didn't have it. He was very nice but when I asked to see the car I came in for, he showed me another demo vehicle with 5000+ miles, not the brand new one I came for. I could see by looking at the stock number that the car I wanted was on display in the showroom and had an additional $3700 worth of extras. The sales manager, Monet, came out and tried to sell me the demo but I was very unhappy and I said I didn't appreciate the scam. Monet insisted that Steve should have known the car I wanted had all the extras. He then offered to find the same car at another dealer and he would honor the price. He couldn't find one I wanted and wanted me to buy the one in the showroom at a discounted price on all the accessories. We finally agreed on a great deal including my trade in. I feel like it was a much better deal than I could have gotten elsewhere and we got a great car with lots of cool accessories. Monet provided me with an experienced salesman, Mo, who took us on the test drive, helped us thru the rest of the transaction and showed us all the car features. The business manager was also very good, not pushy and was very experienced. We are happy with the transaction despite the initial problems. Monet helped bring it all together and I would deal with them all again, but would verify all the details before going in to the dealership. read more

My car broke down on the expressway last week and I was really not looking forward to car shopping. I had to try to find something really quick. I previously went to several dealerships near my house, mind you I live in Hoffman estates. Typical sales tactics that really made me feel really uncomfortable. All they wanted was to "talk numbers" and they really didn't care what was important to me or anything. I brought my wife and daughter along with me. I went to 6 dealerships and was only offered a test drive twice. Being planet Honda the second. From the minute we entered the lot, we were approached by our sales person Eric. Eric greeted us with the biggest smile and we felt totally comfortable with him from the get go. Still I was a bit skeptical being that most of the dealerships I have visited were complete nightmares. Eric not only pulled the car inside showroom, but gave us a full presentation on the car!!!! He was happy to Make sure that we picked the right car for my family and I. We decided on a 2012 Honda accord exl. We absolutely love it! Great on gas and very comfortable. Planet Honda really took the time and heard what we had to say and made us feel like family. The whole staff were really friendly and accommodating. Since then,we have recommended people we know to planet Honda. This dealership really knows about customer satisfaction and they know what there doing,, I'm just really happy that great dealerships still do exist. I will remain doing business with planet Honda and I would totally recommend anyone looking for a new, certified or used car go to planet Honda. They will treat you amazing and get you in the RIGHT car!!!!! Good job planet team!!! read more

I believe Planet Honda has changed management personnel since some of these older reviews were made. Nonetheless, I have nothing but wonderful things to say about my experience and my sales team Sam (salesman) and Monet (sales manager). I am a very challenging customer. I know what it feels like to be duped and poorly serviced from a car dealership. I was upside down on a car for years after an accident. The former notoriously crooked Bob Watson Chevy dealership was the culprit. However, Sam was incredibly conscious about making sure the car I purchased met all of my needs from budget, to commuting to and from work, fuel economy, and overall style presence. I really felt that Sam kept his on daughter in the forefront of his mind, while working with me. The staff treated my dad and I like family and Sam followed up two days after the purchase to check on me and answer any questions that I had. I've never had any car salesman do that and show that level of customer service. That's speaks volumes of ethics and character of the staff of Planet Honda, specifically Sam! I am very happy with my new 2017 Honda Civic and I encourage anyone looking for a quality car to shop with Planet Honda. Ask for Sam, you won't regret the experience. He's a great salesman and even better human-being. read more

Worse service ever!!! Omg, do yourself a favor and avoid dealing with these car salesmen. I dealt with Miguel from Peru, just like in any business transaction, everything is very good, until the time came to negotiate. I gave him an offer of $24,000 for a vehicle they had listed at $26611. He then responded with his counter offer of $25,900; but when his manager came to talk to us, he said that the sales price that his employee Miguel had offered us was not valid! Therefore, why send me the guy, who has No Authority and can't make decisions, can't give me counteroffers? Why waste 4 hours of my time with an idiot who can't even be courteous to let me know that he was going to lunch? Miguel left us waiting at a desk for 1 hour; he was thinking that his manager would attend us. Oh and his manager Jeff; poor guy, started shaking when I questioned him about sending me an inexperienced salesperson who was not helpful at all! Overall a terrible experience! Drive the extra mile to get good service and quality respectful treatment, stay away from these clowns, unless you like being treated by an ignorant salesman whom will disrespect and ignore you, the moment that he realizes that you have less than perfect credit. Angelica R read more

Worst car buying experience! We bought two vehicles new 2018 CRV and a used 2015 CRV. The 2015 CRV had some issues that we were told would be addressed and the vehicle would be sent out to be detailed. Bought the car back to be serviced and detailed and when we came back the next day the service deptment did not fix the problem and the car had not been sent out but washed by a porter in the service department. Mirrors were so dirty you couldn't see out of them. When confronted with it they admitted they hadn't sent it out but we could bring it back. Really because we have nothing better to do than keep dropping cars off at dealerships. Also with our trade in they brought out the KBB value on our car that didn't include all the features we had on our car bringing the value way down. And don't hand over your keys if you want to have the freedom to leave when you choose. When we couldn't reach a deal after hours of negotiating we asked for our keys and they kept delaying giving them to us. This dealership is unethical, dishonest and totally unprofessional. We were lied to. Do not trust them. Fortunately the vehicle is under warranty and we will be bringing it to a different dealership. Buyer Beware! read more

I recently purchased a 2013 Honda Accord from Planet Honda. I beleive over the years this is my 5th Honda I have purchased from them. I have purchased all my vehicles from Roger Nathart there. Roger is very knowledgeable and works hard to make a deal come together. I have always had a great exeperience with Plant Honda whether it be sales, parts, or service. I drive a lot of miles as I am in sales too. Hats off to Greg and Dan in the service department. These guys ensure that my work is done quickly and correctly. I have a 2006 Ridgeline with 213,000 miles that is still going strong and has been serviced from Planet Honda from time to time. Recently I had a difficult noise to detect and Art the mechanic did an excellent job on figuring it out quickly and provided a cost effective solution. I would highly recommend Planet Honda when considering your next purchase and life cycle management of your vehicle. Ask how I know these guys by first names? Because they have been there for years taking care of me in a pleasant professional manner. Employee retention tells me that Planet Honda is a place you can trust. read more

Planet Honda and it's service center is absolutely amazing! Today was a cold and frigid day here in Chicago, and unfortunately my friend's new car, 2018 Honda Civic stopped on her during traffic. We called the service department, and they were swamped with customers! We decided to tow the vehicle to the nearest Honda dealership, and we landed here. It was approximately 40 minutes till they called it a night, and Mark was there as the light at the end of the tunnel for the overbearing night, we just experienced! He promptly greeted us, asked us to patiently wait for them until they were able to get to us. He offered us refreshments. He made us comfortable. He was the only one that acknowledged us, and made our transition into a courtesy vehicle before the end of the night. We need more individuals that are courteous and professional in these places. Mark is remarkably attentive, and friendly. His service is insurmountable in comparison to other dealerships. I wish him the best, and he definitely needs recognition! Thanks a lot Mark... We appreciate you! read more

Completed the purchase of a new Honda CR-V today. The experience was as good as one can expect as it takes hard work to get to a price you feel is acceptable. There is a lot of give and take during the experience. Planet Honda new car price through Planet Honda Internet Sales (Jessica) was better than the 3 Honda competitors I contacted. Moudi was very nice and a pleasure to deal with. He was extremely knowledgeable and knew every feature with the CR-V. He wasn't pushy and we dealt with the pricing professionally. Nothing is perfect and we hand to hold our ground when it came to the trade-in. It was touch and go at one point, but Monet did come up enough to make us satisfied with the trade-in. When it came to financing, Ash was a great person during the process. The break down of cost was a bit confusing but Ash and Moudi did a great job clearing up the out the door cost. Ash was very organized and knowledgeable, especially with being so new. We were able to work through the issues and leave extremely happy with a new Honda CR-V Touring. read more

Worked with the internet sales rep to get a price online for a '15 Accord. It was the lowest in the area. Went in the next day and they had the car I wanted. The salesman, Sam, didn't try to upsell and appreciated my knowing exactly what I wanted. He even got the price down a little further. One thing I don't like, and I can't say it's a problem with this dealer in particular, is that even though I live in a county where the sales tax is 6.25%, car dealers in Cook county are somehow "locked in" to a 7.25% bracket. I even showed them proof that from an Illinois state website that vehicles are taxed at 6.25% in my county, but they claimed the state sets their tax rate and they cannot change it. I'm still not sure I believe this. Other than that, my experience at this dealer was good - no delays or waiting around. It was professional and I was in-and-out in 1 - 1.5 hours with my new car, as opposed to other places where I'm there for 2-3 hours. read more

Moudi, was my sales consultant. He was the absolute best ! Unlike any other salesman I've come into contact with along my journey of looking for a new SUV. His energy level was inviting, and made you want to just hang out with him, yet, he was very professional. He made the process quick, easy and affordable for me. He was not overbearing or insulting to me because I was by myself and a female. With other car dealers I visited that weekend, I actually walked out due to insulting car dealership games, and number playing. But with Moudi, he was straightforward from beginning to end. It was great and quite refreshing. I definitely recommend you ask for Moudi at this Honda Dealership in Matteson, he's The Absolute Best!! Oh, and the young guy in the Finance Department -Ash, He was able to beat my Credit Union's deal and gave me a much better deal. I had the " A " Team that day!! Thanks Moudi and Ash, Nicki read more

My wife and I recently purchased a car from Planet Honda and I have to say that overall the experience was great! We were searching for good deals on auto trader and came across a vehicle we liked. Conseqeuntly, we contacted the dealership to make sure the car was still available and get additional information. I have to say, the internet sales rep i worked with at first was a bit unprofessional. However, the actual salesman we worked with at the dealership named Carlos did an excellent job! I really liked his demeanor, and how he talked to us. We felt appreciated as a customer and that Carlos was really trying to help us get the best deal. If you need a car, go see Carlos! Also, the finance rep Ken, was very friendly to work with even though he stayed till almost midnight to help us out! Thanks everyone! read more

I just wanted to say how great my experience at Planet Honda was! I have been buying cars from John Syriani for over 10 years now and he always takes such good care of me. On this purchase, I was given a complete tutorial of my new Accord from my salesman Mike Brimley. He knew everything about the car, and when I had additional questions, he responded! I also received a great welcome and conversations from Mohammad Zidan. Bob in finance was great too! In & out because it was soo late, he did not want to keep me there any longer than I needed to be! This team at Planet Honda really made my late night weekday purchase on election night smooth and quick. They all even stayed way pass closing to ensure I was happy before I left! From the manager to the porters, great place!! Tina McGill read more

I was in the market for a new CRV Touring...all the bells. & whistles. What a great place to buy a Honda. I had been to 2 Honda dealers near me, and essentially they would not consider lowering their prices. Said they weren't making any money. I called Planet Honda [20+ miles from my home] and they quoted me a price, over the phone, below the other dealers. I road out there, and met our salesman, Isaiah, who held to the phone price. He explained the features of the car, very well, and I ordered the car then. When I went in to pick it up, the closing went quickly, and then Isaiah re-explained any questions I had, then set up our phones, and other preferences so I would not have to worry about them. I would recommend Planet Honda and Isaih to anyone. By the way, love my car!! read more

I have purchased over 50 cars in the last 20 years and my experience at Planet Honda was by far the worst ever. And you wonder why people dread buying cars! The salesperson was nice however apparently assumed I did not do my homework before coming in to visit. Their internet department is misleading. They sent me a trade in offer and would not honor. Watch the gimmicks here folks. Over 3 hours of my life wasted at this place...I would pay more just to purchase the same car elsewhere and not be jerked around. I was advised by some hunched over guy (nobody other than the salesperson introduced themselves) on how the market works through non fact stories...it was laughable. Anyway, overall my opinion is that they are very un-professional and questionable. Be careful. read more

I am not a regular car buyer, I find the process tedious and frustrating. So much so that I keep my cars until they are ready for the junkyard. My most recent car was a minivan I have had for 10 years. I went to Planet Honda last night and had an amazing experience! Jim, Ken and Tracy were all wonderful. Very friendly, not pushy or difficult. Jim was very knowledgable about the car and the options, even helped me set up my cell to the bluetooth before we left with my new Honda Pilot. Ken was great, no hard sell, no pushiness, a very fair price. We concluded our sale with Tracy who was very helpful with our extended warranty request, she knows her job! Overall the best car buying experience I have ever had and I look forward to returning for service. read more

My wife had long been impressed with the Honda civic si. Unfortunately, do to the natural disasters in Japan there was a significant shortage of si's available to U.S. markets. We visited several dealership to no avail. Just after Christmas my wife received a call from Joe Nathaniel at Planet Honda. He had remembered us from months prior and called us, literally, within the hour of the car arriving- they hadn't finished in wrapping it yet! This was only the second civic si to arrive in the dealership in 2011. We were treated courteously and respectfully throughout the process. Given the high desirability and short supply of Civic Si's we paid sticker price - that's just the laws of supply and demand I guess! Otherwise I would have given 5 stars read more

was a first time buyer looking for a good deal on a new car that I could afford, my budget was at a limit but I was still looking for a deal that would be reasonable, luckily I went to planet Honda with my family, mr Kenny is such a nice person he gave us the best offer anyone could have on a new car, I could not believe it, what he did for us was amazing. If anyone is looking to buy a nice new car with a great deal please go to planet Honda it is the best choice you can make, they will help you with anything that you are looking for in your dream car. I thank my salesman Kenny for helping and supporting my decision in getting the car! No other dealership will give you what you are looking for than this one, very happy with my decision!!! Rate 5** read more