Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

I ordered an Axe baseball bat for my son said it was $149.99 on 02/14/2022 from Amazon but seller…read morewas Baden Sports we got the order confirmation email however on 02/16/2022 we received a cancelation email saying "customer canceled" we called Amazon and they said that Baden Sports had canceled the order because the bat was out of stock. well I instantly went back on the Amazon website and the exact same bat on Amazon seller Baden Sports was now $223.99 and was in stock. I called Baden Sports for an explanation of the price gouging and have not heard from anyone. If I could give them zero stars I would

We ordered a personalized basketball for our son and while it arrived in a decent amount of time,…read morethey spelled his name wrong on the ball! I called and sent emails and then called again and finally got someone who made a few statements like, "mistakes happen". True, but not a good business philosophy. I stated several times that I needed the ball by 12/23, and she said it shouldn't be a problem and would email me when it shipped. That was 12/21, and at EOB on 12/22, it still has not shipped. Mistakes can be made, but it really is the attempt at service recovery that counts.

Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

This is a nice REI that is close to the airport. Friendly, helpful service. A great selection,…read moreincluding clearance and re-supply items. Lifetime Membership with co-op. Rewards with annual purchase totals. I came for a rain jacket and got exactly what I needed with great assistance to answer my questions. Dressing rooms available. Moderate pricing with excellent quality.

Obviously REI is well known for having great outdoor products. While expensive, there are certain…read morethings you can't cheap out on anyway. What I didn't enjoy was the checkout experience with the very pushy clerk to get their "co-op" rewards. He even asked us when our last trip in was (2 years ago) and we mentioned we don't even think we've made a purchase here. We were getting one item and this guy went on a long speech about the program and judged us for having a Costco card? Weird he's even looking in my wallet as I'm trying to pay, and only made me want that rewards card less.

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

Seahawks Pro Shop / Fanatics - Absolute Failure in Customer Service…read more I am so sad, so disappointed & frustrated as I am a true blue 12th Man Fan! I was so excited when I received the email this morning that had play off t-shirts and all sorts of other items on sale today!! Then the worst happened..... This was one of the worst online shopping and customer service experiences I have ever had. I placed an order on December 19 using a valid promo code (STARS60) that WAS applied and showed sale pricing in my cart before checkout. After placing the order, I discovered that 3 of the 5 items were charged at FULL PRICE, resulting in an overcharge of $38.40 (not including tax). I immediately contacted customer service and spent over 45 minutes in chat -- first with a useless virtual assistant that repeatedly gave the same canned response, then with a live agent who clearly did not read the chat history and asked me to repeat everything. Here's what made this unacceptable: I was blamed for not applying the promo code -- even though I DID. I was told the promo code "works fine," implying the mistake was mine. I was refused a refund or price adjustment. I was told my only option was to wait for the items to arrive and return them -- for THEIR mistake. I asked for a supervisor and was ignored. Because they dragged this out for so long, I was told the order could no longer be canceled since it passed the 30-minute window -- a window THEY caused me to miss. To top it off, I was lectured about "professional language" while being talked in circles and denied a resolution. Eventually, a "back office ticket" was opened (after nearly an hour of wasted time), with no guarantee of correction -- just "wait 24-48 hours." This experience felt like a bait-and-switch, followed by deflection, blame, and zero accountability. For an official NFL team store and a company as large as Fanatics, this level of incompetence and disregard for customers is shocking. If this happened to me, I have zero confidence it isn't happening to others. I strongly advise others to screenshot EVERYTHING before checkout -- because if something goes wrong, don't expect them to fix it.

THE LANDING @ RENTON…read more Parking is available throughout multiple lots, but it is mostly street parking and can get extremely busy. One downside of this spot is how crowded it gets due to the number of stores in the area, along with limited parking that is also used by employees. While you're usually able to find a spot, be prepared for some walking, as the complex is fairly spread out. I really like The Landing. It's located in Renton right off the 405 freeway at Exit 5, which makes it very accessible. The area has a great mix of food options, including Red Robin, Korean barbecue, Thai food, and even a movie theater. The layout is well spread out and the area is especially known for its Asian cuisine. I definitely recommend taking your time to walk around, especially on the weekends when it's lively and busy. It's also conveniently located next to a park, which adds to the experience. The selection here is mostly food-focused, with limited shopping options such as Ulta Beauty and Target. Overall, the value of this place is decent, though it does lean more toward the expensive side due to its touristy feel. Despite that, I still recommend stopping by.

Great place to eat, shop and walk around. Shopping places to name a few: Target, Carhartt, Danner,…read moreTribute, Marshall's and The Pro shop and more! Food places to eat to name a few: Jimmy John's, Emerald City Smoothie, Wingstop, Potbelly, Just Poke, Panda Express, Clove Indian Cuisine, Panera Bread and more! Health and Beauty to name a few: LA Fitness, zombie Fight Club, Safe splash Swim school, Seattle Sun Tan, Sola Salon studios and more! Other places available are Top Golf, World Market, Mattress Firm and more!

My daughter was ready for her second pair of pointe shoes and we went back to DWC where Melissa…read moretook such good care of us during the first fitting. Melissa was equally as attentive and sensitive to my daughter's needs this time. She was very patient and thorough. She took her time explaining and answered all our questions. Melissa is very positive and kind which helped to make my daughter feel safe and confident. Thank you for another wonderful experience.

I was contacted by Dancewear Center and they apologized and spoke to me at length about my…read moreconcerns. They stated they would address my concerns in upcoming training and stated they did have some new employees who might have handled things better. I fully understand having new employees and am happy to allow some grace there. I appreciated the effort and them reaching out. If the employees at large adopt the customer service attitude of the individual who contacted me I think shopping with them will be a far more welcoming, efficient, and professional experience. I upgraded the review in part because of that, but also, in part because they do mobile fittings for studios who can't always get to the shops up in the city and I do hope they stay in business and are able to continue to provide this service to outlying areas, and, as I stated in my previous review, they have shoes on hand in most cases which is extremely valuable in dance and this area as a whole. I wish them well in continuing to improve and providing excellent service in the future.

I got a great winter jacket about 50 off! I'll be back for suspenders, gloves,just stuff! Thanksread more

From the owner: Opened in 2023 in Kent, WA at the Kent station, Hatstop is a sport goods shop spanning over 1,200…read moresq ft. We offer an extensive collection of sports apparel, throwback jerseys, hats, socks, backpacks and more. Our assortment includes lifestyle brands that cover both clothing and accessories. With shoe care and cap cleaning products available too. Explore our range plain hats to discover your perfect match. Our inventory boasts renowned brands like New Era ,Mitchell & Ness, 47 Brand, American Needle, a Zephyr, Pro Standard, Adidas , Fanatics, Nike, Starter, Fox and many more! Additionally at this location we provide custom embroidery services for hats and beanies and other items. Come visit us today!