I recently remodeled my kitchen and because of the Coronavirus pandemic, our project took longer than anticipated. We ordered the Samsung Range on November 25, 2019, and it's been in our garage for few months because we ordered our kitchen from Germany and because of the virus the remodel and construction took longer and it took longer to receive our cabinets because of the quarantine, today we unboxed to our brand new range installed and the range was damaged and dented in. I contacted customer support and they said they cannot do anything to help me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!! read more

Had researched the appliance online before going to the store. My twenty year old stove had died... the last storm/ electricial outage fried the mother board to the unit. Walked in and met with Eric C. We discussed my needs and wants. Easy peezy. I ordered the stove to be delivered on my birthday! The delivery/service team was excellant with the removal of old stove and the installation of my new one. read more

i suppose to give 5 out of 5 since I had no issues since last 5 years and doing great but only thing that made me drop to 3points is they told after 5 years of usage without any repairs or warranty claim, I suppose to get $94 from their insurance and when I tried after five years they said I supposed to call within one month if it's expiry date and now they cannot change it from their side. I was like why do you have expiry on it to claim within a month after 5 years ? who will remember that ? surprised and there were no notification email to remind and its problem to remember and set reminder which is absolutely never possible. I felt it's just kind of luring. of course the company is good and nothing wrong with them but their insurance rule sucks read more

I live in Alabama and this is my second purchase from Plessers Appliances in New York. Emily DiGiovanna provided excellent service and was more than helpful. I had a few concerns, all of which she addressed and handled expeditiously. I will continue to check with Plessers Appliances for my appliance needs and hope to work with Emily again. The prices are competitive. The warranty is unbeatable. Highly, HIGHLY recommended. read more

Our Bosch dishwasher had to be repaired. We contacted Plessers and were connected with our warranty company from whom we had purchased a warranty. After a less than satisfactory visit from a Bosch repairman we called Plessers again. Through multiple phone calls and emails with Jill Hovi and our warranty representative, Rob we arranged a second date with a another Bosch repairman, Michael James. He was outstanding. Michael found the problem, explained what needed to be done and fixed the washer completely. He spent extra time with us just to answer our questions about how to use everything the dishwasher had to offer. Thank you Jill and thank you Michael James! read more

In January 2021 my wife and I purchased a Frigidaire Gallery stove (with steam clean and air frying features) from Plessers Appliances. From the beginning, the air fryer didn't provide crispy foods (even with the Frigidaire tray) and the steam cleaner did not work at all. The large burner was too high a flame (with no adjustment to the flame possible) and the grates were out of alignment. We contacted Frigidaire in early February about the issues. A technician came to the house, visually looked at the unit without trying the features and said "it was a known issue and he'd report it to Frigidaire". In late May, after not hearing anything more I contacted Frigidaire again. They sent another technician from a local repair company, who stated that the stove needed a new control board, a new large burner and new grates and that there were no assurances the new control board would resolve the issues. I contacted Frigidaire again and requested a replacement stove based on the scope of repairs for a 6 month old appliance. The "customer service" representative refused to replace the unit stating my warranty covered repair only and not replacement. I asked what would happen if the unit was repaired and then failed again to which they stated "that's why people buy extended warranties ". I next contacted Plessers to see if they could assist. Their customer service specialist, Jill, reported back three days after I reached out to say that she was able to convince Frigidaire to replace our defective unit with deliver scheduled for this coming weekend. In this day and age of online or mega store shopping, it is still true that the best service is often found at your local vendors. Thanks Jill and thanks Plessers for turning lemons into lemonade. Truly appreciated!!! If you need an appliance for your home, shop Plessers ... you won't be disappointed!!! read more

After not quite 2 years,fridge crapped out. Now two weeks until warranty service appointment. Lg 5 year warranty parts labor on compressor and sealed system. Reviews elsewhere say they buy their components from China. July 4th ruined, wife bday 6/30 ruined, &$$$ of food lost. LG horrible, Plessers horrible. Plessers should've steered me away from LG fridges since there was a class action lawsuit on the compressors. Greedy jerks ! As long as your credit card approves, they'll seek you dog feces!! And if you're a LE officer, don't believe the salespeople if they say they're retired law enf. They are either lying or the most horrible human beings ever read more

Purchased appliances previously from Plessers. Always a pleasure! This recent purchase was no different. Dealt with Daran over the phone. Seamless purchase and the best price! Will always use Plessers. read more

I worked with Daran on the purchase of a new refrigerator (major purchase). All I can say he was great! Very knowledgeable, patient and answered all my questions. He was very sincere and honest about delivery timeframes, the shipping process (I am an out of state customer) and the costs. He worked with me to stay within our budget and did not pressure me into the in any way. Everything went very smooth and I can't wait to receive our new fridge! read more

I have never had a bad experience using Plessers. Alan has always helped me and everyone I have ever sent over. I have sent a lot of people to Plessers and they all agree the experience is so much better compared to a big box store. The pricing and service is the best on Long Island. When renovating my place I got all of my kitchen appliances from Plessers. Stove, fridge, microwave and dish washer. read more

It has been a challenge getting appliances lately, and I was able to find everything at this store. Daran was very helpful in placing my order and finding information about products that might not be readily available. read more

I too had the same problem as the other customers that purchased from plessers, two faulty appliances delivered and both were defective, horrible customer service , they don't stand by their product, like the other customers! Stay away! read more

More than two days ago, we went online to price a new dishwasher. We researched different models and chose the best one for our needs. We checked several retail sites and Plessers had the lowest price - but the only way to get an estimate for the cost of installation was to call a number listed for that purpose. Although it was a different number from the general number for placing orders, it turned out to lead to the same phone tree - and after my husband had waited twenty minutes for the next available agent, he decided to request a callback. The recording indicated he could do that on the web site - but when he went to the web site and tried clicking on the appropriate tab, there was no option for requesting a callback. The only option was to request an on-line price quote - so he submitted all of the information about the selected dishwasher model, our address & contact information, and the fact that it was replacing a similar make & model. He received immediate feedback on the site saying that someone would get back to him shortly - but after more than two days, no one from Plessers has contacted him via either e-mail or phone. We ended up ordering from another retailer who provided all of the information online and who had a sale that offered free installation. I'm therefore downgrading my rating for Plessers. read more

Very easy to work with, good communication, showed up on time for a NYC delivery and took care of removal and installation in a professional manner. Would work with them again. Daran on the sales team was very helpful. read more

I purchased my Samsung refrigerator on-line from Plessers and had it shipped to me in Las Vegas. They had the best price and were attentive and helpful right from the start. When my refrigerator arrived, there was a dent in the door so I called right away to have it replaced. I was assisted by Casmir in the customer service department. He also was attentive to my issue and he worked with the necessary people from Samsung to get a replacement door in a timely manner. He was pleasant, knowledgeable, and most of cared about making things right. He was attentive from the start and followed up to make sure the issue was resolved. Even though I had an issue with the door, the whole experience from the start was great. I would not hesitate to buy another appliance from them in the future. read more

We shopped at Plesser's, based on their reputation; we had a courteous & knowledgeable salesperson, and quick delivery. HOWEVER - Buyer beware!!! After spending $5k+ on the oven, it was installed - and it is defective! After I called Wolf, I learned that the control panel is defective; it is outrageous that Plesser's sells these high-end products without knowledge of manufacturing defects. An employee at Plesser's accepted no responsibility on the store's part, nor did she offer any remedy. We will not shop here again! read more

$749 dishwasher craps out and " 10 year Major Component Warranty" does not cover replacement part- costs 1/2 the cost of dishwasher original price. Make sure you buy extended warranty. Last time dealing with this place. PC Richard's is getting all my business. read more

I had done my research on a new refrigerator but still wanted some details explained to me and to see the model in person. Mike at Plessers was incredibly helpful and knowledgeable. Easy transaction and got in and out in less than 30 minutes. read more

Terrible customer service. Our oven arrived dented & the frame bent and they wouldn't even return our phone calls. They did nothing to make it right. I would caution anyone from working with this company. read more

Buying my new dryer and getting my new dryer were 2 very different experiences. Eric, my sales person, was kind and offered much help with my questions about buying, deliver and very specific questions about instillation. I should have known it was too good to be true. Despite the extensive conversation about instillation apparently it's not included in my delivery and it was never offered to me as an add on. I specifically asked for this help with instillation. But while I was at chemo my husband accepted this dryer and the guys just left. And we're told that instillation isn't included. When I call plessers I'm told by Nyra that she's not Eric and she can't comment on what Eric did or said. Not only that my asked several times well what to you want me to do about it? Great customer service ( sarcasm). So now hubbys cursing and I'm crying. Thanks Plessers. Today sucked because of you. read more

This review is for Plessers and not the 2nd rate delivery company they used. Plessers did an excellent job in the order process- best price on line, no tax, free shipping. Best anyone could ask for. After ordering, I received a call to confirm some things about my order and go over the extended warrant options (I passed) but it was a nice conversation and not a pushy sales effort. The item does take some time to arrive (located in AZ) from NY. If you need an immediate replacement, may not be the company for you depending where you're located but mine were upgrades to existing functioning appliances so this was of no concern. The delivery, ah, the delivery- a hack, amateur hour company all the way around. They tell you the day before they are coming (you don't schedule and can't reschedule for a certain day/time) and have some bizarre drop off times (630am-1030, 6-10pm). The item (gas stove) arrived with a good sized dent in it. The delivery drivers commented on it to teach other but not to me. They also told me to use a bigger gas line connection than the manufacturer (I, of course, ignored) to get 'a bigger flame'. I contacted Plessers about the dent, went back and forth on some options (repair vs % credit off the original purchase vs return). We landed in a spot that I am pleased with and would recommend them. Stove looks great, couldn't beat the price, customer service agents are solid, friendly, and want to do the right thing. read more

Plesser's Appliances - Samsung gas range, black stainless steel, looking sharp! - Appliances Near Me - Babylon, New York

Went for a particular style of refrigerator we were ready to purchase. Beautiful high end showroom and at first the salesman Mario was pleasant. He then tried to sell us a completely different style and was quite condescending when we were not interested.....,,like a car salesman who pushes you towards the two seat convertible when you came in for a family sedan. Not nice Mario. Plesser compete waste of time and a very nasty sales approach read more

I've purchased appliances a few times from Plessers and always had a positive experience. Today was no different and was enhanced more so by working with a very pleasant and helpful sales associate, Ahmed Elshorebagy. Appliances are appliances...it is the ancillary services (and pricing of course) associated with a purchase that can make or break the experience. I'm happy to say that Ahmed definitely made it pleasurable. read more

Shame on you! I can't exchange a Range Hood that I bought 5 months even though I just started my kitchen remodel because of not getting all my other appliances on time! (Because of Pandemic) I was willing to just exchange it for a MORE EXPENSIVE one that fit better and pay for my own shipping but was told that you would not honor an exchange and now I am stuck with a $1300 range hood. You just lost a loyal customer! Poor Customer Service!!! read more

Received a defective range that has been serviced 3 times and still isn't working. I've gone though three holidays (about to be a forth) without a range that works properly. I'm hosting New Year's Eve, so I asked for a loan of a range but was told "we'll get back to you on Monday". I am extremely disappoint in customer service's ability to resolve the issue. read more

My recent experience with Plesser's appliance was wonderful! From beginning to the installation. Emily DiGiovanna, our customer service representative, was a pleasure to deal with. She helped us stay within our budget, and gave us great options. Communication was great - questions were answered quick. Will use Plesser's and recommend their team to all my friends and neighbors! Tina Sammis read more

Gene at Plessers went above and beyond to help me order my Cafe Appliances. Not only did Plessers have the best online prices and free delivery to California, but Gene was able to offer additional discounts and rebates from his local supplier and walked me through the delivery timelines. He also let me use different charge cards to take advantage of additional warranty coverage through my credit card company. Ordering was easy over the phone, and I've been very happy with communication. I'll update my review once the appliances are delivered. read more

Nyra did a great job handling a replacement for a dishwasher that came dented. We've ordered 5 appliances from Plessers.

This company does not stand behind what they sell and now they are ghosting me I recently spent $4,000 on a bbq. Plesser's put the unit together before delivering. Within one week the lights stop functioning and the side burner stopped igniting. Plesser's solution was to send me parts from Napoleon. They said it is Napoleon's problem. Napoleon will not come to my Long Island home because it is too far from Staten Island. The bbq worked correctly for less than one week This is the second time I had a problem with Plesser's. I purchased a dishwasher from them previously which they had to replace because the unit they installed was faulty. They probably did that because i purchased a warranty and they were stuck fixing it Now the bbq, this is going on 3 months. I really did not want to submit a review because I did not have anything good to say, however now that the service team and Nyra Elliot is a ghosting me I have no choice but to post this review Now I will have to hire a service to install the parts that I cannot do myself and if these parts don't fix the problem I am out of luck I am about to purchase a new oven and refrigerator and I will go to PC Richard's. They take care of their customers and they return phone calls. I want to provide updates Plesser's sent a company to install the parts Napoleon sent that company told me the problem was due to the way the bbq was put together by Plesser's - the wiring was put set next to the hot box and the wiring "fried" Now I am waiting for a different company to come here- today is October 17 and my issue is not fixed and Plesser's has "washed their hands"- now Napoleon had to hire another company to come here and fix the bbq that I paid 4000 for in April! Terrible service read more

Great Experience start to finish. I ordered a Kitchen aide refrigerator and saved about $500 dollars it arrived sooner then expected and the communication to confirm shipping and it delivery went flawless. Guys where very careful while bringing it into house. Went great. Thank you so much. read more

Jennifer O is a lvl 10 wizard. She called me back after I emailed some questions. I had a cart full of products I was almost ready to buy and she answered my questions with detail. With this information I became convinced I was getting the right things and for the best price. I might call it magic but others may just say it's great customer service. read more

Purchased whole new kitchen setup (refrigerator, stove, microwave, beverage fridge) in March 24...Delivery was set for June when new kitchen construction would be finished....All items were delivered except the $5,000.00 Stove... Delivery guys had no idea where it was. Phone call to Plesser's was no help either, they didn't know where it was and would call us back...4 days later after no callback, we called and were told it must've been damaged in warehouse and sent back (they think). They ordered us another one but of course it was backordered! 2 weeks later after a few more phone calls, they mysteriously got one in the night before and would deliver it. Delivered it on a Friday and sure enough, it was damaged and not working! A phone call again to Plesser's was made and were told we had to contact Fridgedaire for service.... 2 hours on hold with Frigidaire customer service in India got us a service appointment 3 weeks away. Another call to Plesser's. We were given to Dan L. who was the Customer Service Escalations Coordinator who was gonna handle our situation. He wrote me an email stating that his service people would come and look in 2 days and that for our trouble they would credit my account $250. Technician showed up, never took out a tool, and determined it was damaged and not working and parts would have to be ordered but that we should instead ask for a new stove since we had never used it yet. After numerous calls to Dan and other employees and almost another weeks time passed, NOT ONE of the messages returned, I had to drive to the showroom and speak with a manager. He was very polite and found me a new stove and had it delivered a few days later. We finally had a working stove and I followed up with an email (because he never returned any phone calls) to Dan inquiring about my $250 credit. Return email an hour later stated they would not honor the credit because I received a new stove (which is what I purchased) and did not have the original one repaired. They must think I am an idiot for paying 5 grand for a new stove and should accept a damaged and repaired one. I will NOT do business with this company in the future. Nice people (most of them), but their customer service policies are horrendous. read more

I will never shop at Plesser's again. I bought a new beverage center from them that malfunctioned within a week or so of purchase. They did not offer to assist with scheduling repairs or replacement through the manufacturer. They refused to issue me any kind of refund - even the ridiculous "credit card convenience fee" that they charge. I'd rate them zero stars if it were possible. I recommend taking your business elsewhere since they won't stand by the products they sell. Horrible. read more

My wife and I are planning a kitchen remodeling and were directed to Plesser's by Consumers Kitchen and Bath in Franklin Square NY. We were in search of a new refrigerator, dishwasher and oven hood. The whole process of home remodeling is very stressful. I was pretty apprehensive on our ride to Babylon last Tuesday. Those feelings disappeared soon after our arrival at Plesser's. We were greeted by Joe, the store manager, and then introduced to Aziz who was extremely welcoming and knowledgeable. Aziz knows his business and guided us through our choices without pressure or upselling. We were offered several different manufacturers and models to choose from. Each was explained in detail and included information regarding features that we were completely unaware of. Aziz took his time and made our decisions decidedly easier. Our questions about what items were actually in stock or required ordering were easily accessible to us by way of Aziz's computer. Let me also mention that the actual showroom was very impressive. It was clean and organized by manufacturers so as to eliminate unnecessary searches for appliances that might have been out of our price range. We found that to be very helpful. I would not hesitate to recommend Plesser's to anyone looking to remodel their kitchen. Joe and Aziz are thoroughly professional and much more than salespeople. We received emails from them before we even arrived home thanking us for our purchase and offered immediate consultation if we had any questions or problems. Plesser's is the way to go. read more

Ordered Ice makee. Gene took order and payment over the phone, very easy. I appreciated his courtesy.

Good Price terrible Service and Delivery time Ordered a fridge to save $400 dollars but its been 5 weeks and I still do not have it. I had paid for installation but the delivery company refused to honor it. I would def not recommend buying anything from Plessers read more

John K here. I needed to replace an under the counter fridge. Checked out Plessers online and found one that I thought would work. Called up and talked with Mario. He definitely knows his products including the fact this fridge was actually shorter in height than the standard. Very easy transaction. It's being shipped as I write this. I will use Plessers again and I recommend asking for Mario read more

I am a single female on Long Island. And I mention that because I chose to shop at a small family run shop like Plesser's in order to get better service than a large box store and hopefully to trust that the shop is doing the behind the scenes investigation to offer appliances that are trusted to last. In Feb of 2022, I bought an LG refrigerator all in for $2100. I had also bought my dishwasher at the same time, and last month bought a washer/dryer set. Well last week, the compressor died in it. When I contacted Plesser's to discuss my situation, I was basically told it's not fair to 'blame' them; that they can't be held responsible for an appliance breaking down. They literally had nothing to offer me, other than the name of a repair company. I did bring them out, and the service technician immediately said to me "I've been in the business for 30 years and LG has bad compressors that always break down. Everybody knows it". Now wouldn't you expect that if "everybody knows it" that Plesser's would too and choose not to stock such an appliance? I mean, really. 2.5 years on a $2000 appliance? Again, I called Plesser's and received, well basically, nothing other than being told I should have bought the extended warranty. They have lost my trust and my business. I'm seeking out a warranty company to cover my other new appliances, since I can't trust that these won't fail, too. For that type of service and response, I'll take my chances in the future with Lowe's or Home Depot. See you later Plesser's. read more

We were delivered a broken Samsung dryer that we had to keep for two months before we got a replacement, which was EVEN MORE BROKEN. We now have a brand new, unusable dryer and can't do our laundry at home. Customer service is not doing anything to try and make up for it. Not ordering from this company again. read more

My husband and I have recently moved East full time after many years of summer stays. We have kept up with the maintenance of the house and appliances, but like everything else some things need replacing because they break. Well that was our dishwasher and that's a big one cause I don't like doing dishes. When we started looking we had not realized how many appliances are not available because of the pandemic and shipping problems. Fortunately we were so happy to find the perfect dishwasher and the perfect sales associate, Daran when I called Plesser's to check their inventory. He was so helpful and he was able to find us a machine that we wanted with good quality. Thank you so much. You made our day! I will definitely shop at Plesser's again. Susan and Bill read more