With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

I want to thank you for your service, To Aleah Conner, she…read morewas fantastic we rented a car for a week my frand David Bermejo and I, Aleah she was wonderful amazing customer service and she was very professional, we just wanna thank you so much for Your Service and you professionalism, once again, thank you Aleah Conner.

horrible car rental experience i had called for rates and when i come in they change it. 590$ for…read moreone week is crazy not even my monthly car payment is that bad.

I am hoping this is the correct Sam's Auto Sales. The address we went to was at 6815 S. Western…read more BUT I must say Frank was awesome! We were able to walk around the lot and not be harrassed by a "sales" person. We found a great vehicle at a great price and it had some issues and Frank took care of all of them! They really help my son with the financing and found him different options that would suit what he needed. I would recommend Sam's to anyone who ask.

From the owner: we have all kinds of vehicles.read more

CLOSED Tel. number is disconnected…read more NOT a Budget!! _____________\\__ I have used Budget before - THIS is NOT a Budget RENT a CAR location!!

I've had the same issues as many have. I ordered a truck several weeks in advance and they called…read moreme a few days before to say they didn't have a truck available. Happy to change my location for pick-up. Their customer service staff at the national office hung up on me three times before I finally talked with an inventory agent. The agent told me they couldn't help me and that no trucks were available. They haven't had any truck available for the last three months in Chicagoland, but they still allow you to book them. Please, if you have the same experience, file a complaint with the BBB.

I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in…read morethey were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status!

Stuck here at the Chicago airport with no car. Made our reservation over a week ago. So…read moredisappointed. Pay more for better service and here we stuck with no car.... Shame on you Hertz...

Atrociously slow and under staffed at the check in desk......took us 50 minutes in line before we…read morefinally saw one of the two agents they had staffed on a Friday afternoon (there were at least 4 other computer terminals available for workers) - meanwhile, we watched EVERY OTHER car rental provider (including jointly owned Budget) power thru their customer service lines quickly and efficiently.......once we got to our car, we self scanned out with TWO workers sitting in the exit booth watching - of course the device to let us out broke, so the TWO workers had to call another worker who had the key to reset the machine - which the two workers told us breaks frequently - absolute cluster fuck - moving forward I'll pay more to avoid Avis - also, one of the two workers at the check in allowed a customer to go outside to get better cell service and did NOT have the next person in line step forward - horrifically inefficient and reflective of how front line staff at this location feels about waiting customers (picture below).......two other notes of interest.....as a regular car renter, I've NEVER been asked "Where are you going?" In an "I need to know so I can approve it" way......I have had workers ask in a fun, I hope you enjoy it way......this was rude, intrusive, and none of her business......the car was rented to be picked up and dropped off at the same location......the worker also TOLD me after I declined the gas's option "you'll need to bring a receipt from a gas station within 5 miles of the airport when you drop it off".......Two words.....Fuck & You!!! But guess what, we did it and we were NOT asked for it......F&Y!!!!

I do not recommend this location. They do not call you to let you know they don't have cars when…read moreyou come to pick up. Took a uber all the way here, only to be told they were sold out of cars. Poor communication and poor customer service.

Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

It's memorial day weekend I reserved this vehicle more than 2 months ago. I arrived at the counter…read moreafter about 15 minutes trying to find the location and there is NO CARS AVAILABLE! After 20 minutes they have a Durango but I have to call customer service cancel my original reservation and rebook for the Durango. Per customer service over the phone NO CARS WERE AVAILABLE! And to top it off the young lady working the counter 05/22 at 4pm, was rude and not helpful. Please don't rent from here!

I had an awesome experience, with A Better Way Auto Brokerage not only did they put me in the…read morevehicle of my choice but they were very straight forward, patient, honest and very trustworthy. I was very excited to come back and get my second car, in spite of my credit needs. My sister and co worker were also in the need of a vehicle, and A Better Way Auto Brokerage were able to help them get financed and walk away with great vehicles where as other dealerships had turn them down. This is an outstanding company and I highly recommend them.

i was on the bus on my way home from work when i saw a flyer on the bus stop for a car, it caught…read moremy attention because it stated that they help ppl with bad credit, short term on job, and also low down payment, which all describe my situation, so i called to find out what it was about, i met with mr rogers on sat and had a discussion about my situation, i just got back into working after have a child and need a car to commute back and fourth; mr roger worked hard and got me approved for a car... with only 500 down with low month payment now have a 2011 chevy impala... i got say although i felt lil skeptical in the beginning because of past experiences, but i got say mr rogers proved my thoughts wrong and got me on the road... i defly recommend him to anybody... he will get you on the road and make you comfortable through the whole process of it all... thank you mr roger i appreciate you

A lot. Check in process in MDW was inefficient. I hr to get…read moreto counter to verify reservation. They know how the number of reservations per day, staff accordingly. AND who lets people wait some more to be called again to counter to explain about gas , insurance etc? Hertz, get your act together. Customers know poor system and inefficiency. Make it better. It took almost 2 hrs to be out the door to claim our rental car. Too many unhappy Hertz customers today 6/18/26.

Rented a Nissan Rogue in LA and I loved it. Did a crossed…read morecountry ride with it and arrived at my destination (Chicago). Smooth car and didn't waste much gas on it.

The body work looks okay (There are little imperfections but I am not tripping on that. ) HOWEVER…read morethey didn't put my tire on right at all and shorty after I left the establishment , I heard a wobbly noise coming from the BACK of my car. I called them to let them know I was experiencing wobbles from my steering wheel and a noise. They tried to tell me they heard it as well and it was coming from the FRONT of my car. I told them it was not coming from the front. Brought it back and they kept it over the weekend & I received it on my original pickup date. ( They finished early) Now it's been 2 weeks passed and my entertainment system has completely shut off and I KNOW there's a correlation between the two! ( I have to pay 7k to get it fixed by Kia dealership, that's a down payment on a car.) There was two times I turned my car on and it glitched prio, I thought nothing of it at first but I should've went with my gut.That they messed something up! If you have a Kia K5 DO NOT BRING IT HERE for REPAIR. They don't know what they're doing with these models and you'll end up screwed in the end. Please, get them trained for these models.

I had a fender-bender with damage to the left rear bumper and frame of our car (less than a year…read moreold). Bennett Auto rebuilders gave me an accurate estimate for price, amount of time for repair, and the car honestly looks better than new! Al, Michael, and Jean are certainly Pros and provided excellent communication and customer service. A coworker was just recently in an accident and recommending Bennett Auto Rebuilders to her. Thank you!