I love Pollo Campero but I'm just not sure if this location was having a bad day or the time I went in. Unfortunately I will not be back to this location. The only thing that was good was the fried chicken. 1- So I had a question on placing an order because I did not see the option that I wanted on the kiosk. I politely ask the young lady behind the counter i have an question before i placed my order she looked at me and rolled her eyes when another employee saw the interaction and ran over nice and polite and asked me how can he help me. I explained my question and he right away gave me a solution! I'm not sure if the young lady had a language barrier where she did understand what I was asking. 2- When I got home. I was ready to dip into that Cole slaw but upon opening the container the Cole slaw appeared to be spoil and slimy. I thought maybe it's just me so I tasted it and yes it was spoil indeed. read more

3.5 rounded up I recently stopped by Pollo Campero and overall had a good experience. This location is on the smaller side, but they do have seating available. It also looked like there might be an upstairs area, though I'm not totally sure. There was a bit of a wait when I went to pick up my order, and the staff looked a little understaffed. That said, the guy helping customers was pleasant and doing his best to keep things moving. When I finally got my order it was hot and packaged with care, which I definitely appreciate. This was actually my second time having Pollo Campero, but my first time at this particular location. I think I'll try one or two of the other locations before deciding which one I prefer most, but this visit was a solid experience overall. read more

Pollo Campero - Chicken Shop Near Me - New York, New York

It's been sometime since I've last been to Pollo Campero. I'd say about 2 years ago and shortly before I began making Restaurant reviews a hobby which means I very rarely go to the same spot twice unless it's left a big impression on me. With that said Pollo Campero has always been one of my favorite chicken spots, tied up there with Jollibee so I took the opportunity to swing by location in Herald Square, Manhattan. Inside the place was clean, spacious and surprisingly uncrowded considering I was in the city on a Friday. Service was decent, no complaints, as I've stated in another review earlier this week, I don't expect fast food service to be stellar or elite, it just has to not be terrible so I'd give PC here a solid A. After my order was taken and I was waiting for my order I just took in the atmosphere of the place and once again, it's a very maintained location and there are plenty of Pollo Campero spots within Manhattan so I wouldn't see overcrowding as a problem. I got my usual, 3 piece (1 grilled, 2 fried pieces) along with rice, a dinner roll and Horchata as my drink and I missed the taste of the chicken as it reminded me why Pollo Campero destroys the overrated but more well known chicken joints like KFC and Popeyes which have absolutely hit rock bottom in quality whether it comes to service or food. I might break my routine and review a few more spots even though I'm trying to focus more on more smaller, indie run restaurants but I can't be too far from Pollo Campero for too long, it's so good and it won't wreck my wallet either. I gotta give props to Pollo Campero. Inflation has ruined fast food spots for me and many of the bigger ones have fallen victim. PC for what it's worth, has stayed within it's lane of pricing. Even though this too has gone up in price, it's not by a lot, maybe about $2 to $3 difference compared to when I was last here 2 years ago. Y'all did good. I won't be gone for too long, I promise. read more

See all

The star is very friendly we love this franchise. But this location got it wrong. Chicken nuggets are very flavorful. Unfortunately when I received the French fries, they were soaked in oil.. I returned it I was so grossed out. They didn't even try to rectify it. Save your money read more

Pollo Campero - Soggy oiled fries - Chicken Shop Near Me - New York, New York

I came to this location because of its proximity to the train station. Plus I'd never visited it. It's a smaller space with some seating on the main floor, but it seems to have more seating upstairs. The staff was very friendly and service was prompt, but receiving your food is a different story. After waiting a little over 15 minutes, it was still room temperature. This was disappointing. My chicken itself looked a little battered, no pun intended, lol. The sides looked okay, but did not taste as such (discovered this after I had gotten home). The sticky, oversauced coleslaw was a mix of too sweet and vinegar, I tossed it away after two bites. The mac & cheese was definitely different than other locations, as its texture was incredibly mushy. Maybe I'd stop in to try a sandwich, but that's likely. read more

See all

Pollo Campero - 6th Ave, New York Stopped by Pollo Campero on 6th Ave and was pleasantly surprised! They offer lots of food for a reasonable price and the seating inside is spacious and clean. Service was fast, friendly, and efficient, which made the experience even better. They had great deals--the 4-piece chicken meal was priced the same as the 3-piece! The fried chicken was crispy, flavorful, and definitely the highlight. Some of the other chicken varieties were just okay in comparison, but still decent. Fries were tasty and nicely seasoned. Overall, a good spot for a quick, filling meal in a convenient location. Would come back again for the fried chicken and value deals! read more

Pollo Campero - Outside - Chicken Shop Near Me - New York, New York

See all

Pollo Campero offers grilled (only bone-in) and fried chicken entrees. Tried both. I prefer the grilled. Seasoned, with citrusy taste on skin, the 2-piece meal with a side and dinner roll costs around $10 but with white meat is +$1.90, so came out to around $12. Make sure to say grilled bec I was given fried at first ( I forgot to specify and also wasn't asked). Twice, there was also a little wait for the grilled. The fried bone-in chicken to me has a different flavor from other fast food fried chicken. Tasty, skin not crispy though. My family liked the classic chicken sandwich meal- fried, only with pickles, a side, around $10. Grilled wasn't an option for sandwiches. I like that the sides are not the typical fast-food options. There's fried yuca (good but some a bit fibrous), plantains, beans, rice to name a few. I like this place bec of the different sides actually. Better to get with a meal, since $4 already for a small portion. For drinks, there's also horchata (good, peanuty flavor, slightly sweet), jamaica (hibiscus), mango. Smaller size $3.30. Self-serve stations on both floors. On the app, was able to add 2 empanadas to a meal for $2. With saucy Chicken, cheese?, but will pass next time. Cholula hot sauce and ketchup on the tables. When dining in, food is brought to you and is served on a plate. Seating is available on both floors, 2nd floor has a larger area. We didn't appreciate though when an employee asked us to move from our table while waiting for our app order for another customer who ordered in-store, instead of opening up the closed section which he needed to do anyway since more customers came. Restrooms on both floors. Great location bec in Herald Square area. Will keep this place in mind as an option for a quick bite. The app is easy to use and offers rewards as well. read more

See all

This place is close to my job, so I have been here a couple of times. Each time the service was quick and friendly. It has a good amount of seating upstairs and downstairs, if dining in and its clean. The drinks are self serve which is a plus. The nuggets are my favorite very tasty, maybe a little salty for some pallets. The French fries have been hit or miss. Today they were good. The house sauce taste like Mustard and BBQ mixed together its not bad. Overall I do recommend. read more

See all

Nice and convenient spot to grab a quick meal before/after taking the train. Store is bright and clean. The food was fast. Chicken was moist and good. Staff was nice! read more

Pollo Campero - Chicken Shop Near Me - New York, New York

See all

Got a 3 mixed grill chicken breast and fried leg and thigh w/ a roll, the breast was a bit burnt from the top but still tasty enough to eat! I sat my self upstairs . They will deliver your food to you as you get assigned seat w/ a number from your server ! I would say they just remolded the entire place, so it looks really nice inside. The Mac and cheese is good . Anyway I be back . For the chicken! read more

Pollo Campero - 3 piece grilled Breast and fried leg and thigh / Macaroni and cheese - Chicken Shop Near Me - New York, New York

Dropped by to get a late lunch/early supper around 4pm today. Plus, came here to get the $5 refillable plastic cup for the forever free drink offer when you buy a $5 St. Jude cup. You can get free drinks (including their in-house drinks and/or soft drinks from the fill-it-yourself soda machine) with the cup. Staff said you must bring the cup with you to get the free drink offer. This cup can be purchased at different Pollo Campero locations like Harlem, Herald Square, and Bryant Park in NYC for example. Ordered a 2-pc meal of fried chicken leg + thigh, mac & cheese for the side, and the tortilla. Probably won't get the tortilla next time because it's very dry overall like the Sahara Desert. Will go with the dinner roll instead. Very fast service from friendly staff. Ambiance wise is like your usual fast food places. Fried chicken is very juicy and flavorful without being too dry. Mac + Cheese is very cheesy and tasty in general. Pretty decently clean restroom for customers. There're wall outlets under the tables. Conveniently located by the B, D, F, M, R, W, Q, N trains. read more

See all

This is one of my favorite chicken sandwich. Seasoned very well. Yucca fries and yellow sauce is delicious. Great customer service. Typical fast food ambiance. Will definitely visit again. read more

Pollo Campero - Campero Chicken Sandwich Meal Yuca Fries - Chicken Shop Near Me - New York, New York

The fried chicken is more exciting than the grilled - secret flavorings on the skin and a juicy interior - but it's cool that they can include both in a combo. Like others in the genre, Pollo Campero could do better on the sides. They were out of the beans so I got cole slaw and mac and cheese. Good beverage choices; I enjoyed jamaica. read more

If you have traveled to a lot of other countries, Pollo Campero may look familiar. It is actually a fast food chain from Guatemala with 130 locations there and 400 locations worldwide. A few things set this place apart from other places. The biggest plus for me is that they offer both fried chicken and roasted chicken, and you can even mix the two in one individual meal. I tried both and they were both excellent. Admittedly, there are places with better fried chicken (like Popeye's) and better roasted chicken (most Peruvian places), but the versions of these two here are still excellent. The fried chicken is very crispy and juicy and the roasted chicken was very juicy as well. In terms of sides, they have some Latin American selections. You can get fried plantains, yuca fries, and beans. I would choose those over the standard sides that you can find anywhere like french fries, coleslaw, or mashed potatoes. For the drink, I recommend the horchata, a rice based drink that's originally from Mexico. read more

See all

Did not expect it to be this good! I ordered 2 orders of the 2 piece meal. I wanted to have a taste of each kind of chicken. So juicy and flavor didnt miss. The mash potatoes were ok but the mac and cheese is a star side dish. You can see all the spices added into the mac and cheese. The grilled chicken and the fried chicken had a flavor of their own and im not sure which i liked more. Def will keep ordering from here again. read more

Pollo Campero - A mix of the grilled and fried chicken - Chicken Shop Near Me - New York, New York

See all

one of the original Pollo Campero in the city, I recently stopped by on a rainy weekday evening .. Place was empty, upstairs dining room was closed and there was maybe 1-2 employees in the front of the house. I got a refill drink (I love their horchata) and yuca fries (free side offer in their app) which is my favorite side. Portion side was small. More expensive than other Pollo Campero's (ie vs Harlem) and higher than other chicken QSRs. Ordering on App was easy. Staff was friendly. Best sauce is their campero house (ketchup + mayo + other secret stuff). Refill soda and horchata machine. read more

See all

Flavorful chicken at a reasonable price, 4 pieces for like $16.25. The portions of the sides are very small compared to competing deli-style spots like Margon or Sophie's. Not really worth the extra walk for me at lunch time but I see the appeal. read more

Had a nice experience and great food. Would recommend for large groups. Makes it affordable for family meals.

Zaquana was very nice and helpful.she was helpful with the menu and I will be coming back

We were walking back from a show to take the Path when we stumbled upon Pollo Campero. We had defrosted chicken in the fridge, but we just had to stop and try it. Pollo Campero IS X's childhood in Guatemala. Every time we're back, he has to have it, sometimes even twice. He's had Pollo Campero in DC, and we know there's one in Sunset Park, but we haven't been yet. Now that this is here, well, he can get his fix. To be fair, we ate it about 30 minutes later after getting home, but it was quite good. I don't think it's better than Jollibee or Bob White in JC, but it's good fried chicken. Very juicy and moist chicken meat. It's definitely not as good as Guate tho, so I do think we'll just have to make the trek back every so often :P read more

Heard so much about this place so tried it for lunch. It was a small place and odd layout. It also was really packed for lunch time. Tried the nuggets and yucca fries it was good. However it's concerning to me as I out my piece of bread from them in my fridge. I forgot about it for some time and weeks later I seen it while cleaning the fridge and it was still in perfect condition. ‍ read more

Decent food and horchata. The horchata is a little sweet, but not too sweet. There's not really a table service, but the cashier staff was nice and friendly. Ok ambience with some pop songs. Nothing fancy. Clean space. read more

Pollo Campero - Campero Bowl - Chicken Shop Near Me - New York, New York

See all

I've been wanting to try Pollo Campero for a while based on their reputation in other countries, and I was happy to see that they are on Mealpal. I went to their location near Herald Square and ordered the fried chicken sandwich with Mac and cheese and a chocolate chip cookie. I hate mayonnaise, and I was very happy that the sandwich does not include any mayo. The sandwich is pretty simple, with just chicken and pickles served on a brioche bun. Once I took a bite of the sandwich, I was very impressed. The chicken is crispy on the outside, juicy, and well seasoned, just a very flavourful sandwich. The Mac and cheese was probably the best I've had from a fast food chain. The only letdown was the chocolate chip cookie. It was hard and very dry, just a waste of money and calories. I am looking forward to going back and trying out the meals. The service was efficient, and the cashier spoke English and Spanish. Prices seem to be a bit higher compared to other fast food restaurants, but the quality seems worth it. read more

See all

Rica comida me encantó como me atendieron me ayudaron en el menú , siempre tienen todo lo del menú , el ambiente es bueno , el servicio rápido y eficaz , la música buena el lugar bueno gracias gracias por todo lo recomiendo el ambience es bueno read more

This was my second visit to this location, eschewing the Times Square location for fear it would be too busy. It didn't go so well this second time. First off, ALL THE TABLES, WITH THE EXCEPTION OF THE TWO THAT WERE IN USE, WERE DIRTY. I know that it's a busy location, but there is no excuse for this. There must be staff who is attentive enough to check and clean the dining room constantly throughout the day. I ended up having to clean my own table with wipes I carry around with me when I'm out. The other additional information beyond the dirty tables, was the staff not having any interest in shooing a homeless person who had come in the restaurant to put beverages from the beverage station into a bottle. I know that there is a homeless problem in NY, but that was not sanitary. She ended up leaving on her own. At least two people I watched enter, left upon seeing the homeless woman. However, the four piece mixed chicken, the yuca fries, and the plantains were all on point. I have NO ISSUES returning again for the food. I simply wish this experience would have rivaled or exceeded my first. read more

Finally opening today. I have been waiting for this day. Don't have to take the 7 train to get my chicken. The first time I had was in Guatemala. Now I have one in my hood. read more

See all

I tried the chicken sandwich as promised and found it very crispy crusted and moist. I highly recommend it. It was huge and a bit different from Popeyes. Comparo gives you the option for extra pickles and they Come through with true extra (6 pickles) which I really liked. The sauce is different from Popeyes and very good. So, if you are a Popeyes chicken sandwich fan and just want a different taste, this is your go-to. I like the fries better here because I never liked the Cajun seasoned fries at Popeyes. They have yucca fries and plantains here too. No other chicken place I know has them. read more

Outstanding new chilcken place, delicious fried chicken options and sides, cooked to perfection. Crispy, juicy fried chicken with a character all it's own. Experience the standout flavor and texture that delivers on it's promise. For lunch this signature sandwich is a great option. Also good for families with many meal combinations. The drinks on tap will quench the thirst, not too salty, just flavor savory and delicious. Nuevo! read more

Pollo Campero - The storefront has bright color sign. Two levels of seating. Or to go. - Chicken Shop Near Me - New York, New York

You know, I liked it. And the flavors in the citrus grilled chicken surprised me. Just a little. I'm not even sure of the story here because I was in such a hurry to get my take out and go. The model is definitely "fast food chicken," offered grilled or fried. There are a limited number of sides including slaw which was all I tried, and while inoffensively edible, was also unoriginal and institutional. Service was a bit slow for a relatively slow post "lunch rush" time. But if I was in the Herald Square area again, I'd certainly consider this for a fast low carb option. read more

My first time here was pretty good, the chicken was juicy. But my second time they gave me old burnt looking chicken. The service was good though, the server gave me a plantain to try. Restaurant was empty at 8pm but cool vibes. read more

Pollo Campero - Fried chicken wing - Chicken Shop Near Me - New York, New York

See all

Best fast food fried chicken I've ever had, chicken was very juicy and flavorful, I definitely will be going back! The line was long but went by fast read more

Outstanding fried chicken at a reasonable price. The baked beans are a little spicy and the prices are reasonable although the meals do not include a drink so that is a little deceiving. Fluency in Spanish with the friendly servers and cashiers certainly helps. This place has a fun vibe with good air conditioning for the hot summer. If you love fried chicken this place will not disappoint. read more

I've been to the other location on 8th av and was ready to write this place off. I decided to try this location and well, it redeemed Pollo Campero for me. The chicken here is fried hard and crispy. It packed better flavor and crispiness the the 8th av location. The plaintains came out perfect. I was able to get my food very quick. It came about a minute after I paid. I was a little suspicious but everything came out perfect. As always, the real star is the drink selection. There's horchata, jamaica, and mango drink available. Its what kept me coming back to Pollo Campero. As always, my complaint is the pricing. Bottom line, Popeyes and KFC will give you more for less. Still, this location is worth checking out. read more

Hard to find good fried chicken and this place scratches that itch. Grilled chicken available for a lighter option.

2nd time I've tried to place a delivery order and have it immediately canceled. Not sure if the days/hours are posted wrong or just not really offering delivery. Wont try again. read more

Service not great took 15 minutes to get the driest most unflavored salad...14$ for lettuce and a few pieces of dry chicken would not recommend walk the extra block and go to chick-fli-A read more

I love fried chicken, would consider myself somewhat easy to impress for that reason. This place was nothing to write home about I am afraid though. The chicken was very greasy and soggy, and the side of beans rather generic. Interior is typical fast-food joint. Not horrible, but probably won't go again. read more

Order their empanadas for a group event and they were way too greasy and had an interesting taste. Wouldn't recommend those to anyone. The fried chicken I hear is better but it is a greasy as well. Popeyes is better if you want this type of fast food. read more

Their service was disgusting and disrespectfully racist... charged me 16.00 for a sandwich and never told me about the promo... until approached by a white patron and they accommodated them and told me I was out of luck read more

So today was my first time at the location and my chicken was cold and they kept forgetting my order!!! I had to go back and forth until my order was right !! They only got a 1 star because they have good French fries read more