Worst place ever! Half your food is missing don't speak any English and could care less! Food is even worse! Pure grease! Just garbage! The charro beans are no beans and fat back! Disgusting! read more

Ordered the whole chicken meal and the asada quesadilla. All was amazing. Maria really went above and beyond to make it a great experience. Thank you! read more

Great food and service Priscilla was super sweet, she recommended some great food. Great prices for the amount of food. The salsa and chips are wonderful too. Great salsa bar. read more

This was the worst food ive ever eaten . I got a pastor torta . The meat was so weirdly bright red like not even real . It was like slime when eating . It was just disgusting as fuck . The tomato's were literally more white than red . The green salsa was shit too it wasn't spicy it was like toxic . Like expired. Fries were good . Cant fuck up fries . Black long hair in our to go bag.. from whoever packed it all black hair girls there . Drink was shit too tasted like watered down milk . Churro was really good . Cant mess that up . Overall this place was disgusting it almost had me throwing up . First time and last time in my whole life . Shit is not good and not worth the prices they got on these bitches read more

This is our go to spot! Food is really fresh, quick, with great service. Neighborhood gem!

I dont understand why you would sell old food. absolutely disgusting brown sauce that's supposed to be green.

Excellent customer service. Delicious nachos, fresh and well season. Worth the effort...

The nastiest dinning room I've ever sat it. Food all over the floors and tables, trash over flowing, flys swarming us while we ate. This place was disgusting. Health department needs so shut them down until they deep clean the entire restaurant. I'll be back for the food, but it will be the drive thru. read more

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Came here at 8:30. The store hours say they close at 10pm. The "open" sign is on but the front door is locked and no employees inside.

Loved it! Mr. Antonio was so kind and polite, and helped me a lot while placing an order for the first time. The food was delicious, and sufficient, the overall experience was great, keep up on the good customer service!! read more

Natali had excellent service and was polite to us. The food came out quickly, and was fresh and yummy!

This location is extremely slowwww! They also get my order wrong most times or charge me incorrectly. Thank goodness they have great steak tacos through the drive thru or I wouldn't be back. The tacos are made to order and super fresh. They give you an abundance of onions, cilantro, onions, and grilled onions. It would be nice if the service was better but at least my go to option is tasty. read more

Fernanda is super friendly. This location is by far one of the best. Food is consistent and service is always good.

SO. FREAKIN. DISGUSTING This restaurant gave me MOLDY limes! It's not hard to cut fresh limes every day. Please check the food when giving it to costumers. Won't be returning. Literally disgusted. read more

Pollo Regio - moldy limes - Chicken Shop Near Me - Little Elm, Texas

This place has gone worst with the days, I used to come here at least once a week but now carne asada is cold not enough cilantro, I got home and the rice and beans were already cold, and I had to wait almost 20 mins for an order of tacos and whole chicken. Very disappointed read more

Ernesto and the staff are great! Best charcoal grilled chicken joint in Texas IMO. The dining area was clean and I think this is one of the newer locations - DavidBone in Chicken read more

I appreciate the response and I know with short staff it can be difficult I will go ahead and change my review

Pollo Regio is supposed to be a quick, low-cost fast food Mexican taco and chicken shop. One of their supposedly "benefits" for their dine-- in guests are the chips and salsa. This particular location ONLY consistently produced BURNT and SMASHED chips!!!! I means 4 out 5 visits will result in less than desirable chips. Totally unacceptable! read more

Pollo Regio - Dark coloration- isn't from seasoning - burnt chips y'all!! - Chicken Shop Near Me - Little Elm, Texas

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Awesome Mexican food, I love the pastor tacos and it's a great price. I have been here a lot and it's always good.

The food is amazing , you have to give this place a try!! The seasoning is on point and food was delicious. Jesus was very helpful and explained what's the favorite on the menu and had great service. Try the whole chicken with green or red salsa and the fries are also super crispy and seasoned read more

Sad :( very sad just got home to feed my family, whelp not happening the chicken and grilled onion have been cooked while molded. This is sickening read more

Pollo Regio - Whole pollo Regio order - Chicken Shop Near Me - Little Elm, Texas

Good food but TERRIBLE management. This place needs someone new to run it smoothly. I will not be back unfortunately unless I'm aware of a management change. read more

How do you manage to lose business during a quarantine. I did everything a customer should do on their end. Order online, paid online and even drove there to pick up at the "Target Time". I arrive and wait ten minutes.No big deal. Nobody behind the counter, no acknowledgement. I ask for my order, and I still proceed to wait 25 minutes after my target time. Even then, the employees didn't even care. So I love the food but I had to ask for a refund. Only reason I waited so long was because it was paid online. If it wasn't I would have left after 15 mins. read more

The food is SO good, the carne asada tacos really are some of the best around but the wait. Ughhhhh. It really is horrible. Every. Single. Time. I would go here a lot more if I didn't have to sit and wait forever. read more

To the female who answer the phone tonight and had absolutely the worst customer service. To the other female who was apparently the manager you do not reflect good customer service either. I had a simple question about Apple Pay and I was treated very poorly to the point where I didn't even eat here. Your customer service is just as important as your food, learn how to communicate properly with customers or lose my business. read more

The food here isn't bad but I sure hope they get their act together. The place opened recently, within the past few months. Our favorite taco place closed so we thought we'd try this place for tacos. We walked in and it was empty. Great! Fast service! Nope. We waited for over 20 minutes for our order and then it come out wrong. A family walked in after us, their order was also incorrect. I cannot understand this if business is dead. The girl working the counter is young and not especially friendly or helpful and didn't seem very thrilled to be there. We went during one of our recent "arctic blasts" and the dining area inside was freezing...now as a New Yorker I can handle the cold but it had to be less than 55*F in the place. Perhaps the builders forgot the installation. We decided to take our food to go. We got al pastor tacos and the hubby had the beef.tacos and we added sides of rice and beans. I love that they have a bar with lots of salsas, chips, sauces and condiments. Be careful if you ask for an extra container for your to go salsa, the young girl will let you know it's not allowed. I'll go back for a second try because I liked the tacos. I just hope the service gets better and they turn on the heat this winter. read more

Friendly customer service. I asked them to leave all cold toppings off since i ordered the nachos and baked potatoes to go and it was a great experience overall. The food is good for the price. The only thing that could be better is the cheese in the nachos since it's too thick leaving part of the chips dry. read more

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Glad we came in today. We enjoyed the chicken flautas, the carne asada, and the rice and beans. They have a complimentary chips and salsa bar--- really great fresh salsas and homemade crunchy chips. We also ordered grilled jalapeños and they were huge. We did not care for the burrito as it was too greasy and had too much cheese. When we arrived at about 1pm they said the mesquite grilled chicken would be a 20 minute wait. We were ok with that as that was the main reason we came in. However an hour later it was still not out. Weird for a place that literally has a chicken in the name with a chicken logo. The atmosphere is a little basic but overall I really liked the food. read more

If the App had 0 stars that would be my pick. Sorry to have come back into pollo regio after the pandemic, got a taste of how bad management can ruin a good restaurant. Flies, dirty tables, broken soda machine, dirty unmopped floor, cleaning supplies in the serving line, trash piled up, young staff talking loud to each other using profane language like they were in the park, unwilling to help take care of the business that's paying them. Call me when you fix this, food is too good, just need people that want to work and a manager that can properly order the troops to keep the doors open. Need Restaurant read more

I've come to eat here many times and it never disappoints. It's so convenient to order and bring it home for me and my family to eat for dinner. I was surprised when I saw the reviews because I've never had any issues! read more

We went through the drive thru the other night and ordered a two-chicken meal. I asked the worker to switch one of the sides to something else and he got really rude. I told him that this was something I had regularly done in the past, and he responded "nah, man". After that, his tone became more disrespectful. Now, I have heard of poor customer service from this place before, but this is the first time I had personally experienced this. Never raised my voice once. I told him he was just plain rude and left the store. It was apparent to me that this guy is totally untrained. I'm big into supporting local businesses, but if they want loyal customers, they have to fix their service culture. read more

The food is good. I've been to multiple locations and the food here is good. I'm pretty picky especially when it comes to fast food. And I've seen people complain about the prices. But the value here is good. You can share most of the combos. And the salsa bar makes everything worth it. read more

I was excited to try Pollo Regio because they had street tacos and it was a drive through. I also saw that all the workers had their cars parked there for lunch so I thought it would have been good. I ordered chicken tacos which were full of bones! Also must street tacos come with a delicious spicy red salsa. These tacos came with weak regular restaurant watery salsa. I was very disappointed and will not be back. read more

I'm a huge fan of pollo regio and this location is no exception... good food, friendly staff, clean place, etc. Try the carne asada and baked potato... also the burrito is a home run! read more

The food is really good but the service is TERRIBLE & the restaurant is extremely dirty. Also, be careful cause their shredded chicken still has tiny bones in it. At the end of the day, I will still be eating here because the food is still super good! read more

Great menu, I had the chicken soup. Tasted so good I'm sure it can instantly cure a cold. Came with a side of rice and corn tortillas. Salsa bar is the best. Nice selection of authentic sodas, I had the Jarritos Mandarin. Time for a nap. read more

I have been to this restaurant twice with this past Sunday being my last and final time! I went to order some tacos originally. When I got to the drive through window, I saw a picture of the chicken flautas meal for $7.99. When I got to the window to pay for meal I told the cashier that I did NOT want sour cream on the flautas. She went back to tell the cook ‍ who sent back fresh chicken flautas that were naked! They were on shredded lettuce and the chicken did NOT taste good. If I had opened the box at the window and tried one of the flautas at the time, I would have brought that crap back and requested my $8 and some change back! My last time at this dive! read more

They are always out of something,, one time they ran out of rice and second time they ran out of chicken. Need to manage your product better. Employees not even apologetic Too bad because the food is good when they have it. read more

I love Mexican food and really loved the whole chicken which I shared with my family. So many sauces to choose from, very delicious, and to me they were very friendly toward customers! With the whole chicken it comes with tortillas and sides such as mixed rice and beans! I always get more tortillas because it's the perfect size to wrap your chicken and so warm which warms your whole body! read more

Maritza gave great service. She had our chicken soup filled with vegetables and chicken! A lot of places just give broth and she went the extra mile for me! Pollo Regio has really taken their service to excellent level. read more