My friend ordered the cheesy plantains and I got the chicken Caesar wrap. Had to pull up and wait for order which was a little frustrating since we were on a time crunch but both food items were delicious. read more

Pollo Tropical - Chicks - Latin American Near Me - Brandon, Florida

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I wanted to like this place, but respectfully, they gone have to go back to Miami. Got the classic quarter chicken meal (leg and thigh), yellow rice with vegetables and beans. The chicken looked like it may still have pink inside, the veggies were the frozen ones you get at the grocery store, that has no taste, and the beans were bland too. The best part of the meal was the tostones - they cooked them well, so that is where the two stars comes from. Cashiers were helpful and patient, go to the food trucks or many Latin/Spanish groceries stores in the area, there line food is waaaay percent better. Drunkin Noodle: its a chain so no liqs, surprisingly the strawberry/lemonade and the sweet tea were trash. read more

Went through the drive-thru, paid for my order, and was told to pull forward to wait. After several minutes and multiple cars being served, I checked back and was told my food had been given to someone else. I also wasn't given my drink until I asked. I waited again to receive the food I already paid for. Poor communication and lack of service. read more

CLOSE THIS DOWN!!! Immediately. The staff is unprofessional and ignorant. Their menu is too simple for the mistakes they constantly make. They pretend as if there's a language barrier even when you speak their language. Orders constantly made wrong. No matter if ordered via drive thru, in store or delivery apps. Respectfully, please close so that we can get something better here read more

I tried the yuca cheese balls and ordered some food for my family. The yuca cheese balls were really good. I especially liked them with the white sauce. I only purchased a small but would definitely buy them again! The customer service was great and I received my food quickly. The 1/4 chicken ordered seemed small but, I guess it was ok for the price. Would return again jf anyone was craving something on the menu. read more

Worst pollo tropical around. They got my order wrong 2 times in a row! The portions are also not right. You ask for onions and I literally counted 2 pieces of onions in my bowl. My wife asked for bell peppers and they gave her a huge piece of uncut bell pepper. You can tell that the employees just don't care about what they are doing. This is getting ridiculous. I am not planning on stopping by anymore. There are plenty of other places selling the same food with better service and portions. read more

Pollo Tropical - Poorly assembled tropichop bowl with the wrong type of rice - Latin American Near Me - Brandon, Florida

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Drive thru, healthy good 8/10 tasting food, nice employees, staffer well, big seating, fair pricing Food was great $10. Got my food in 3 minutes of ordering! I had a good experience but im confused on the reviews. I think i could trust to order again from here. read more

Pollo Tropical - 1/2 Fire Grilled Chicken - With Rice & Beans - Latin American Near Me - Brandon, Florida

As I walked in I noticed they were all busy back there cooking. The lady at the cashier was very pleasant. But when I got to the car with my food it was cold the rice yellow rice was awful the only good thing was the mango drink the shrimp were awful too they look delicious and they were cold unfortunately read more

Churrasco classic. Very little protein. Nothing like the picture. When inquiring the server she said it's supposed to be 2 ounces. There's nothing explicit stating the 2 ounces in the menu but anyway I think it's an insult to charge $10 for 2 ounces of protein. It's my opinion, you eat here if you want. Businesses suffer of repeating business customers and this is the reason. read more

Pollo Tropical - Churrasco plate with 2 ounces of meat. Insulting - Latin American Near Me - Brandon, Florida

Very friendly manager, and stuff, we have chicken, rice, etc. so good better than Costco chicken, also pork,etc. Very tasted, yummy

My mother was in the hospital and she wanted Pollo Tropical so we visited this location so we ordered her food and we got to the window and was advised that they don't accept a bill larger than $20. There was no sign indicating this read more

This is the only Pollo Tropical near my home and they are absolutely horrid. I've placed online orders where I have gotten what tasted like days old chicken. Completely wrong order delivered. Each time I have to contact customer service and they advise that all they can do is give me a credit and not my money back. Of course like an idiot, I order again and continue to never ending cycle of trying to get a decent meal. I have advised customer service that this location flat needs to be shut down. If the staff, management, nor their business as a whole doesn't care then they just need to call it a day and close those doors. Absolutely a nightmare at this point. read more

Very bad service, the fried yucas were so hard and cold that they could not be eaten and they did not put black beans in the Tropichop

Imagine searching for the closest pollo tropical to you.... This one pops up.... You see what time they close it's says 10pm and the time is now 7:30 by the time I get there it's probably close to 8... you drive 15 minutes and get there..... you go through the drive thru that states they are closed currently..... so you drive around to go in just to see people walking out with no food in their hands so you ask and they tell you they had no more food for the day?!!! You look puzzled because what?? There's just no way .... Basically worse pollo tropical in the world. Do not go here. Waste of time . read more

If I could rate this spot 0 stars, I would. I ordered the family meal and drove 30 minutes home to discover the chicken was raw and bloody. I called the location twice and no one picked up the phone resulting in me having to drive 30 minutes back to the location to show them my chicken. They wanted to give me different chicken but I demanded a refund. I don't see how they put it in the bag like that when clearly it wasn't cooked all the way through. read more

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The food, mediocre. The amount for the money, minimal. Service, mediocre. Cash only in drive thru. Waste of gas and time. read more

Pollo Tropical - This was an $8 1/4 chicken platter - Latin American Near Me - Brandon, Florida

My whole order was wrong! I've been trying to contact store and no one answers. Missing items: Chicken Black beans Salsas read more

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I've consistently tried to get in contact with them about an issue I've had a few weeks ago regarding chicken that was literally half gone when I ordered it. But yet still no response. It's a shame because I really did like this place and would visit it regularly! But the lack of customer satisfaction and blatantly being ignored is uncalled for. Extremely disappointing. read more

Food was alright. Ordered 4 items and then everything on the receipt was wrong or missing. When we got to the window, it took a long time to even get the food and then we had to send some back and remind them about the missing items. So strange because our order was so simple and short. There were like 5 workers in there at like 8pm and yet they were messing everything up. Just a bad establishment all around. read more

When I walked in all the staff 7-8 people were in the food prep area having a loud good old time, laughing, acting up and playing with their phones. Food was smoking in that area. The men's room was filthy. The paper towel dispenser door was wide open and empty. Paper and drink cups on the wet floor. Disgusting place! There were NO condiments ANYWHERE! The Cuban was dry F-the owner for allowing the business to be in this filthy state. There was not a single napkin dispenser anywhere. I'll never have anything nice to say about the franchise!!! read more

Ordered through the drive through and was given my order wi to missing items. It seems like putting an order together correctly is beyond the capabilities of the employees at this location. read more

Worst Pollo Tropical I've ever been to. Staff has a terrible attitude. Food took forever. Inside lacks cleanliness- trash and even toilet paper on the floor. It's a shame that this is the only Pollo Tropical in the Brandon area. read more

Pollo Tropical - Toilet paper on the floor - Latin American Near Me - Brandon, Florida

Ordered online and after an hour of waiting for my food they told me it was gonna be another 30 minutes. The workers were nice and hardworking but I asked to cancel my order and receive a refund and the manager told me to call their toll number for that. The manager did not apologize once for the inconvenience and was not accommodating at all. read more

Great food, management is great and customer service is always A+. I recommend if you're looking for fresh quick food.

Steak was really good and I love the sauces they offer. I opted for the avocado cilantro and it took my food to another level. I will be back. read more

This place could not even deserve one star on its best day. I simply went there to enjoy a meal for dinner with my partner after i got released from duty, because i love this franchise. However, when i a picture of my military ID, a cashier by the name of "Bryan" refused to accept it as if it was fake. Why would i have a fake military ID? Just because i showed a picture of it does not at any way inquire that it is fraudulent. This is a disgrace. And Bryan is a shitty worker who couldn't even give me human patience or decency let alone my discount for serving his country. I hate this place. Will never be returning. And no guava barbecue? ( why advertise it if you don't sell it) That's the only thing you guys are good at!! Rest in shit Brandon pollo! Bryan blows!!! Workers are terrible. read more

I was in Florida for my honeymoon & I must say when my husband & I tried Pollo Tropical, we loved it right off the bat!!!! Totally going again when we're back in Florida! We loved it!!!!! So delicious ***TOTALLY RECOMMEND*** read more

Pollo Tropical - Chicken, White Rice & Black Beans, Kernel Corn, salsa - Latin American Near Me - Brandon, Florida

Oh my goodness. What has happened to this location? I admit it has been a while since I've been there (2 maybe 3 years), but my experience was very bad. The dining area was dirty, and I kid you not... there was only 1 other couple in the restaurant at the time. It wasn't after the lunch hour rush but it certainly looked that way. It was about 5:00 pm. There were many employees there. Some were standing around talking in the dining room. The only time I saw anyone doing any kind of cleaning in the dining room was when one of the workers behind the counter came out and started spraying a couple of empty tables, but every single table had some kind of grease or food particle on it. There were only 2 tables occupied at the time. The food was just as bad. The chicken was very dry. The cut of this breast of chicken was very small. It was like a free range chicken (very lean) or something. Not plump at all, which is probably why it was so dry. It was grilled to death. The white rice served with the black beans had definitely been sitting in a pot or container for a long time. I think the only good part of the meal was the sweet plantains. I asked my husband about it. He told me he rarely eats inside because the dining area is always dirty. He gets his food to go. He also said the food quality is hit or miss for him. I have to say I agree. I was very disappointed. I grew up in Miami and loved Pollo Tropical. I remember the day when the chicken was of good quality (juicy & tasty). I was happy when they opened the location in Brandon, and had some good experiences in the beginning even though it was never quite the same as what I remembered back in my hometown. I don't know what has happened to this location, but they need to fix it. The Hillsborough Avenue location is way better, and they are super busy. I'll just go to the one in Tampa from now on. read more

Just ordered a Tropi Chop through the drive thru. Friendly service and my food was sooooooo good. Love the new hot sauce packets. Will be back! read more

I ordered through Uber Eats the below items: 1. Fried Yuca with cilantro garlic sauce, spicy poyo-poyo sauce, chopped onion, fresh salsa, and pineapple rum sauce. The yuca was good but missing sauce. I did not receive the chopped onion. 2. Largo Tropichop with grilled chicken with brown rice & letters all the way. With cilantro garlic sauce, spicy poyo-poyo sauce, chopped onion, and fresh salsa. The food had a good flavor, but I am again missing the chopped onion. In addition, I ordered it with half brown rice and half lettuce. My order had mostly brown rice and very little lettuce. 3. Flan I have not tried it yet but it was small. I thought I got the wrong size. There was no utensils or napkins with my to-go order. The oder took over an hour to be made and delivered. read more

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Poor service. Cashier seems very incompetent and slow. Everyone in line had a miserable time ordering- luckily we got the last of the chicken. Several patrons came in after us and they couldn't order chicken because it would take 40 mins to cook up a new batch. Hot and humid in the restaurant; employees bickering with each other :/ read more

Not one person smiled, no refill machines in lobby, every table dirty, floors dirty like juice spilled and got stepped all over. Food was cold. Will never return again. read more

This was horrible. Salty and dry. I'm not spanish, but I don't remember my friends mom putting peas and carrots in the rice. I hate peas, so I picked them out. For 16 bucks, I got a small cup of dryed over cooked steak. A small potion size of salty yellow rice. The black beans were decent. No wonder there are not a lot of Pollo Tropical. This food does not do Spanish cuisine justice. Very disappointing. read more

Pollo Tropical - Yellow rice, black beans and beef. - Latin American Near Me - Brandon, Florida

I was literally served slop yesterday! PURE SLOP!!!! It was particularly revolting because I've eaten here before and it was never this bad. All POLLO TROPICALS are not created equal. This one seems to have gone all the way down hill. Very sad! read more

Pollo Tropical - 1/4 chicken and yellow rice with veggies. PURE SLOP!! - Latin American Near Me - Brandon, Florida

The blind leading the blind I went there at 2:02 I got out of there at 2:37 it look like all the help didn't have a clue what they were doing.all I order was 1/4 chicken white rice black beans read more

I just ordered family chicken meal and shredded pork meal,I come from plant city to this location and what a bad experience, I got halfway home and noticed no chicken in bag. I went all the way back to get it and come to find out ,also I should of checked everything before I left because now not only was chicken missing but pork is also missing. I am to far to go back now. read more

We went in and were looking at the menu board and were never greeted with a hello or can we help you. We were greeted with The Lobby is closed go to the drive through. With that we turned around walked out the door and went across the street and ate at Applebees. After reading all reviews them telling us to leave was probably the best thing they could have done for us. Pollo Tropical you will never have to worry about us using any of your restaurants and we will surely let our friends know.... read more

I purchased a meal on 3/24/23 & brought it home. In my food was a long black hair that I pulled out of my mouth & throat. In addition to the disgusting hair, the plantains smelt & tasted like old grease & were hard. I immediately reached out to Pollo Tropical & requested a refund. I spoke with Ronnie & offered to return the food & the HAIR. He advised I would get a refund in 3-5 business days. I waited - no refund. Called back & spoke with Oliver who advised refund takes 5-7 days. I waited, still no refund. I've called the corporate office & still waiting on a REFUND!! I will NEVER go to Pollo Tropical again & will now dispute the charges from my Visa card. I would rethink selecting this restaurant. read more

Waited 10 mins at the register while employees passed by. Had to ask if anyone is taking orders before anyone came up to the front to start taking orders. Manager was Andy who passed right by me while I asked for help and didn't acknowledge any customers in line. read more

I've grown up eating Pollo Tropical and this location, hands down is the worst in terms of quality. Until now I have forgiven the poor quality and long waits at this location on account of them being short staffed. Today I ordered a large Tropichop with chicken and the chicken that was put in my bowl must've truly been bottom of the barrel, shredded remains with no one piece exceeding the size of a dime. No one could possibly consider this 'chopped grilled chicken'. To make matters worse, they are frequently out of the cilantro garlic sauce because 'someone forgot to make it before they left for the day'. I will gladly go out of my way, and drive 20 mins just to go to the decent location on Hillsborough just to spare me this experience again. See photo for expectations on what you will get from here. read more

Pollo Tropical - Disappointment. Pathetic portion of chicken. I even ordered EXTRA CHICKEN - Latin American Near Me - Brandon, Florida