Great service. Clean facility. Would highly recommend for anyone needing storage needsread more

David had great customer service and was so friendly and welcoming. The site was very clean and…read morewelcoming.

Amazing experience dealing with Glenda! Moving is already stressful enough, but she really went…read moreabove and beyond easing all of our concerns surrounding storage. She was very honest and transparent about their deals and special pricing for the beginning and how that would eventually change over time, to make sure we understood everything ahead of time. Additionally, since this was our first time renting storage in awhile, she was AWESOME about showing us so many different units and giving all of her suggestions about what would work best for our needs and space. Thank you again Glenda!

I love it here, I do miss the old staff Alexis and Amber. But the new guys are super helpful and…read morenice

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

I strongly advise anyone looking for storage to avoid this facility. My experience has been a…read morenightmare due to their poor management, inadequate equipment, and dishonest billing practices. 1. Facility Negligence and Flood Damage: After only a week of renting, a pipe burst, causing a massive flood in my unit. Nearly all my belongings--including my television, mattress, magazines, notes, and a wooden-framed wedding photo--were soaked and had to be discarded. Instead of taking accountability, management tried to hide evidence by avoiding email communication and only using phone calls. They acted as if allowing me to transfer to another unit was a favor, while offering zero compensation for my destroyed property. 2. Additional Financial Burden: Due to this flood, my movers had to spend an extra 1.5 hours re-packing and moving my items. This cost me an additional $180 ($120/hour) out of pocket, not to mention the income I lost from missing work due to the delay. They also claimed they "offered" free boxes to help, which is a lie--no one mentioned this, and I had to pay the moving company for supplies myself. 3. Insurance Evasion: I paid for their insurance for May. When the flood occurred on May 28th, they refused to process my claim, forcing me to use my own policy despite the fact that I had already paid for theirs. They essentially took my money for coverage they refused to honor when I actually needed it. 4. Deceptive Billing and Predatory Price Hikes: Their pricing is a trap. I was promised a two-month 50% promotional discount, but they charged me the full amount for June anyway. Most outrageously, by the fifth month, they suddenly increased my rent from $152 to $220/month. I later spoke to an elderly tenant who also complained about being blindsided by these sudden, aggressive price hikes. Do not be fooled by their website prices. This company is unprofessional, unreliable, and predatory. Save yourself the stress and financial loss--look elsewhere for storage.

Rats everywhere. I've been there a few years and they removed the rat bait boxes about a year ago…read more We complained about the rat infestation to the management but the refused to do anything about it. There are now rats everywhere and they go from storage unit to storage unit. Our property was nice and clean and rodent-free when we moved in. Now many pieces of furniture and clothing have been destroyed. The rats even dragged in bits of plastic and material from other nearby units because the individual units are not sealed. Terrible! We are out of there now.

DO NOT GO HERE I…read morecame here to help my mom move out her storage unit and was shocked by how unprofessional and uncomfortable the experience was. At the start, my mom briefly parked in an area we didn't realize was not allowed. Instead of calmly explaining or directing us, the woman who sits in a chair right as you enter the facility? who referred to herself as "the enforcer" , immediately began verbally harassing my mom. She raised her voice and made comments such as, "You need to move your car! You can't park there. I don't know why you think you could -- you're so privileged." These remarks were completely inappropriate and unnecessary. My mom was polite and immediately went to move her car. Even after that, the employee continued ranting. When I calmly stepped in and said that my mom was already moving the car and we were just trying to figure out where to park, the employee redirected her aggression toward me, telling me "no one asked you" and making additional rude remarks. We moved the car and parked around the corner, but the situation didn't end there. The employee continued loudly talking to herself about us while new customers were walking in and witnessing this behavior. At one point, she even walked around the corner and stood watching us load our belongings, which felt intrusive and intimidating rather than professional. Throughout all of this, management was present, saw what was happening, and did nothing to de-escalate or correct the behavior. We were respectful, calm, and cooperative the entire time. This was a simple parking misunderstanding that could have been handled with basic professionalism. Instead, it turned into an uncomfortable and stressful experience during an already difficult moving process. I would not recommend this location based on how customers are treated, and I hope management seriously reevaluates staff conduct and training.

This was one of the worst experiences I have ever had. Victoria Phillips, lied and oversold miles…read moreto me in addition to taking a higher deposit, she lied on a one way trip to say that I could get a cash deposit back or they would mail a check to my address and then put my address as 123 st. I've been back and forth with Uhaul and had to find a new location for drop off and it's been 3 hours of back and forth. This has been a horror story. I know people need help moving but I would really recommend not using this Uhaul.

I rented a car carrier trailer from a uhaul satellite location and drove the trailer and my vehicle…read moreover to this location to have them secure my vehicle on the trailer. Two gentlemen, Toby and Ryan immediately came out to help me. Within minutes they had my car loaded securely. They were very professional and knowledgeable. I am so thankful to both of them for their attentiveness to details. Thank you Toby and Ryan

Very affordable. My mom used to store her stuff here years…read moreago. I would say if you're looking for a cheap place this is your best bet.

Had my stuff here. No temp control. They redid the roof over my unit and sent tons of debris into…read moremy unit. Everything under it ruined.

Very secure rv storage. Far off the highway. Well concealed space. Can't see that there is Rv…read morestorage behind the security gate.

I needed temporary storage for my 42' fifth wheel. This was on short notice. Needless to say, there…read moreare not many places in the San Diego area that can accommodate a 42' RV. I googled RV storage near me and started going down the list. After calling seven or eight places I started to loose hope. Kathy was the person that answered the phone and was incredibly kind, happy and eager to help. All the necessary documents were handled via email and within 20 minutes of calling we had secured a spot. The storage facility was easy to access and get in and out of even with our gigantic rig. If we ever need RV storage again we will definitely return to Scripps Mesa Storage.