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    CubeSmart Self Storage

    2.8 (4 reviews)
    Closed 9:30 am - 12:30 pm, 1:00 PM - 6:00 PM

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    SecureSpace Self Storage Rancho Penasquitos

    SecureSpace Self Storage Rancho Penasquitos

    3.7
    (70 reviews)

    Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

    I strongly advise anyone looking for storage to avoid this facility. My experience has been a…read morenightmare due to their poor management, inadequate equipment, and dishonest billing practices. 1. Facility Negligence and Flood Damage: After only a week of renting, a pipe burst, causing a massive flood in my unit. Nearly all my belongings--including my television, mattress, magazines, notes, and a wooden-framed wedding photo--were soaked and had to be discarded. Instead of taking accountability, management tried to hide evidence by avoiding email communication and only using phone calls. They acted as if allowing me to transfer to another unit was a favor, while offering zero compensation for my destroyed property. 2. Additional Financial Burden: Due to this flood, my movers had to spend an extra 1.5 hours re-packing and moving my items. This cost me an additional $180 ($120/hour) out of pocket, not to mention the income I lost from missing work due to the delay. They also claimed they "offered" free boxes to help, which is a lie--no one mentioned this, and I had to pay the moving company for supplies myself. 3. Insurance Evasion: I paid for their insurance for May. When the flood occurred on May 28th, they refused to process my claim, forcing me to use my own policy despite the fact that I had already paid for theirs. They essentially took my money for coverage they refused to honor when I actually needed it. 4. Deceptive Billing and Predatory Price Hikes: Their pricing is a trap. I was promised a two-month 50% promotional discount, but they charged me the full amount for June anyway. Most outrageously, by the fifth month, they suddenly increased my rent from $152 to $220/month. I later spoke to an elderly tenant who also complained about being blindsided by these sudden, aggressive price hikes. Do not be fooled by their website prices. This company is unprofessional, unreliable, and predatory. Save yourself the stress and financial loss--look elsewhere for storage.

    CubeSmart Self Storage - selfstorage - Updated August 2026

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