Outstanding service, went above and beyond to make everything easy and stress-free! We were helped…read moreby John Spooner with our purchase and we can't thank him enough!

If I could give zero stars, I would…read more This dealership is unethical, incompetent, and fails to follow through on its promises. Let's start with the sale process, where a truck was advertised on the side of the truck and online with a $10K discount. The salesperson, Nathan Hale, then tells me that I have to buy thousands of dollars' worth of useless add-ons to get the discount. I asked him to send me a picture of where it says I have to do this, and the included photo is what he sent me. It clearly states that these add-ons "can be purchased for an additional cost or removed from the vehicle at the time of sale". Knowing that I could cancel these later and get a refund, I went along with it to get the deal done. After getting the deal done, I escalated to the general manager, Tim Toor, who told me he would take care of the refund IN JUNE. It is late December as I write this review. I have since followed up with him OVER 50 TIMES via calls, texts, and emails over the last 6+ MONTHS to get the refund. At one point, he even told me he approved the check and that it was at the dealership. This has proven to be a lie. Let's move on to the fact that the truck's primary screen didn't work from the moment they delivered it to me. They told me that after an overnight update, it would work. It did work the next day, but a few days later, it stopped working again. I took it in for repairs, and they kept it for 3+ MONTHS! I asked them to replace the screen numerous times, but they refused each time. The service manager, Kyle Closter, even told me the screen was good and that he personally tested it. I drove to the dealership to pick it up, only to be told the screen was, in fact, not good. One of the most insane things was that the salesperson asked me not to complete the GM survey unless it was positive, as it would affect his bonus. After the nightmare of an experience, I shared my negative experience in the survey. He dared to call and text me to say he "lost all of his bonuses for this whole quarter." From the salesperson, to the service manager, to the general manager, this is a dealership that should be avoided at all costs. They're unethical, incompetent, and fail to follow through on their promises. I will be sending this exact review to GM corporate so that they can handle things accordingly.

Honda cars sell themselves due to their legendary reliability and smart engineering. So what…read morereally promotes customers returning to a dealership is their experience when having their car serviced. This is where Honda of Escondido excels heads above other San Diego area Honda dealers. I would like to recognize Rick S. in the Service Department and the certified tech Michael C. for the excellent care in replacing my break pads front and rear. From the friendly greeting upon arrival to the expertise with work done, Honda of Escondido Service Center stands out as the best. Thanks again and see you at my next A1 service.

They _will_ sell you the "ceramic coating" the modern version of the clear coat…read more Bought my '17 Pilot here in 2021. 60 months later my "100 month warranty" Honda branded battery has expired. Buying a car sucks. This place is "one of those" dealerships.

I recently had an issue with my Kia Niro EV. I knew it was going to be difficult to fix from…read morereading others' experiences in forums online. Some described experiences where the dealer tried to get out of fixing it. But Robert, the service manager, said it would get fixed, and it did. The repair cost a lot more than what I paid for the vehicle. It was still under warranty, and I didn't have to pay anything, and I was given a loaner vehicle for no charge, and reimbursed for car rentals I had before they had a loaner, and I didn't even purchase the vehicle from them. I was dealing with Sergio, and he was a real professional, and the whole thing took about 2 months, and I wasn't the easiest customer to deal with. I would highly recommend him and this dealership.

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this…read moredealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been hell on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation. (And by the way- don't buy a Sportage EVER- they have known issues, I now know).

Good atmosphere, comfortable waiting area, and the appointment process is usually smooth and quick…read more Overall, always a pleasant experience coming here.

Mustafa was our sales guy. We clicked from the minute we talked on the phone while looking for the…read moreGX 550. We got our car within a month. He was transparent about the pricing, and never made us feel pressured. He answered all our questions about the vehicle and made the paperwork process seamless. I would recommend him any day! Thx Mustafa u are the best.

Recently purchased a certified used car from Mossy and have nothing but good things to say…read more Natallia and Emilio were extremely helpful, responsive, and overall made the sales process great. Frank in finance set the bar for service extremely high: I've never had such a positive experience helping close on the vehicle and he was outstanding. I would send any of my friends or family to Mossy based on my purchase experience. Top notch!

This place deserves zero stars. I would have never, ever purchased a Volkswagen knowing the…read moreexperiences we'd have to face with this service department with our 2024 Atlas. After an unfortunate few months with an issue that was never resolved, we now have a broken cup holder with malfunctioning springs that they're trying to charge over $600 for saying warranty doesn't cover it. Interesting thing that you put cups in cup holders, they break while the car is still covered under warranty, and VW Escondido refuse to help fix it. Filing all the complaints possible and I'd advise anyone considering a VW to take your money elsewhere. We are so disappointed!

Had a great experience working with Jesus at Volvo Escondido. He's always easy to reach, responds…read morequick, and actually helps instead of just giving generic answers. Anytime I've had a question, he's been on it right away and always gives solid advice. It's honestly nice to deal with someone who cares and keeps things simple. Really appreciate the level of service.

I've taken my XC90 to this dealership four separate times for a persistent "sagging" rear‑view…read morecamera issue. Most recently, I left my car here for two full days and was told "we recalibrated the camera," yet it still sits noticeably lower than it should (see my photos). In fact, it is exactly the same as from when I brought it in. Pretty sure they didn't even try to fix it. They probably just assumed it was user error. Usually customers can't get photo evidence of if they did their job. Not this time.

After dealing with 6 different dealerships over the course of 3 frustrating weeks, we were ready to…read moregive up on finding a new car. Thankfully, we decided to make one last stop at Mossy Nissan Escondido -- and it turned out to be the best decision we could have made. Joseph was absolutely amazing throughout the entire process. He listened to what we wanted, respected our wishes, and never once made us feel pressured. Every time I asked if there was any way to improve the deal, he came back with solutions instead of sales pitches. Caesar, the manager, went above and beyond trying to help us get the best possible deal, and Jason topped it all off by adding even more value after our final test drive. They offered us the best trade-in price we received anywhere and got everything done incredibly fast. In less than two hours, we walked out with an amazing car, an unbelievable deal, and a completely different view of what a dealership experience can be like. Huge thank you to Joseph, Caesar, and Jason for your honesty, kindness, and professionalism. You've earned customers for life!

"I had an outstanding buying experience at mossy Nissan Escondido the sales manager Cesar and staff…read moreJoseph Avalos were incredibly knowledgeable, patient, and transparent. Unlike other places, there was no pressure, and the negotiation process was straightforward and fair. The finance department, specifically paperwork quick and painless. And not only that I got my car delivered to my home with a full tank of gas and washed . Highly recommend to anyone looking for a new or used vehicle!"

I knew I wanted to buy a brand new car, ZHOU was very helpful and kind during the entire process…read more Very straight forward and was able to get me exactly what I want! GEORGE in finance was also very helpful and kind and answered all of my questions! This dealership is quite a far drive for me, but I saw so many great reviews so I wanted to buy with them! I've been happy with my experience here so far! So I'd like to keep servicing with them despite the far drive!

Had such a great experience! I worked with Zhou who was very…read morestraight forward, attentive, and genuine. The process was quick from getting a trade in value to signing the deal and leaving in a new vehicle. The rest of the staff were kind and were not pushy at all. I would highly recommend checking out Acura of Escondido and working with Zhou to find your dream car.