If I could give zero stars, I would…read more This dealership is unethical, incompetent, and fails to follow through on its promises. Let's start with the sale process, where a truck was advertised on the side of the truck and online with a $10K discount. The salesperson, Nathan Hale, then tells me that I have to buy thousands of dollars' worth of useless add-ons to get the discount. I asked him to send me a picture of where it says I have to do this, and the included photo is what he sent me. It clearly states that these add-ons "can be purchased for an additional cost or removed from the vehicle at the time of sale". Knowing that I could cancel these later and get a refund, I went along with it to get the deal done. After getting the deal done, I escalated to the general manager, Tim Toor, who told me he would take care of the refund IN JUNE. It is late December as I write this review. I have since followed up with him OVER 50 TIMES via calls, texts, and emails over the last 6+ MONTHS to get the refund. At one point, he even told me he approved the check and that it was at the dealership. This has proven to be a lie. Let's move on to the fact that the truck's primary screen didn't work from the moment they delivered it to me. They told me that after an overnight update, it would work. It did work the next day, but a few days later, it stopped working again. I took it in for repairs, and they kept it for 3+ MONTHS! I asked them to replace the screen numerous times, but they refused each time. The service manager, Kyle Closter, even told me the screen was good and that he personally tested it. I drove to the dealership to pick it up, only to be told the screen was, in fact, not good. One of the most insane things was that the salesperson asked me not to complete the GM survey unless it was positive, as it would affect his bonus. After the nightmare of an experience, I shared my negative experience in the survey. He dared to call and text me to say he "lost all of his bonuses for this whole quarter." From the salesperson, to the service manager, to the general manager, this is a dealership that should be avoided at all costs. They're unethical, incompetent, and fail to follow through on their promises. I will be sending this exact review to GM corporate so that they can handle things accordingly.

No, I would not recommend this dealership for service. I bought my Cadillac CT5 here and trusted…read moretheir service department (Andrea) for all maintenance--big mistake. In April 2025, they had my car for over a week to fix an oil leak (no loaner vehicle provided) and charged $1,500 plus a $225 diagnostic fee. Fast-forward to my next oil change, just a few months later, and I was told there's another major oil leak. I had to wait over a week for a new appointment since there were "no loaners available." When I finally got in on September 29th, they diagnosed yet another leak--quoted me nearly $2,000 more, and added another $225 diagnostic fee. This new "leak" is clearly related to the first repair. I met with Andrea and a mechanic who called himself "Kevin," and both were rude, dismissive, and unprofessional--rolling their eyes and refusing to answer my questions. After getting a second opinion, I found out the only leak is from the camshaft, not the lower timing cover, and the original technician never replaced the cover behind the timing belt. When I pointed this out to Andrea and "Kevin," they literally walked away. Between the bad diagnosis, poor communication, and extra charges, this has been one of the most frustrating and disappointing dealership experiences I've ever had. Cadillac customers deserve better.

Honda cars sell themselves due to their legendary reliability and smart engineering. So what…read morereally promotes customers returning to a dealership is their experience when having their car serviced. This is where Honda of Escondido excels heads above other San Diego area Honda dealers. I would like to recognize Rick S. in the Service Department and the certified tech Michael C. for the excellent care in replacing my break pads front and rear. From the friendly greeting upon arrival to the expertise with work done, Honda of Escondido Service Center stands out as the best. Thanks again and see you at my next A1 service.

They _will_ sell you the "ceramic coating" the modern version of the clear coat…read more Bought my '17 Pilot here in 2021. 60 months later my "100 month warranty" Honda branded battery has expired. Buying a car sucks. This place is "one of those" dealerships.

I recently had an issue with my Kia Niro EV. I knew it was going to be difficult to fix from…read morereading others' experiences in forums online. Some described experiences where the dealer tried to get out of fixing it. But Robert, the service manager, said it would get fixed, and it did. The repair cost a lot more than what I paid for the vehicle. It was still under warranty, and I didn't have to pay anything, and I was given a loaner vehicle for no charge, and reimbursed for car rentals I had before they had a loaner, and I didn't even purchase the vehicle from them. I was dealing with Sergio, and he was a real professional, and the whole thing took about 2 months, and I wasn't the easiest customer to deal with. I would highly recommend him and this dealership.

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this…read moredealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been hell on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation. (And by the way- don't buy a Sportage EVER- they have known issues, I now know).

Parts Dept is awesome! Gus , Daniel and Tom !…read more Are always very helpful and friendly. They go out of there way . We appreciate you all .

Lexus Escondido is OUTSTANDING! 7 AM service..shuttle is 15 minutes behind and they apologize, no…read moreproblem! Lexus proceeds to hand me a $10 voucher for coffee at the concession stand in the lobby...seriously!!!? Not needed but it is these little details that sets Lexus apart from the competitors. They treat their customers extremely well and it doesn't go unnoticed. I'm a loyal Lexus owner for life! These people truly know what they are doing and I appreciate the effort, it goes a long way. Editing to add - Mark (shuttle driver) is AMAZING!

Picked up a 2026 Tiguan for my wife. From the first visit, to the text messages back and forth, to…read morethe final sale Crystal Maza our sales lady was amazing. There was no pressure and she responded promptly. The managers and the dealership as a whole was super easy to work with (this is my 5th car from them). They worked and incredible deal on a lease that no other VW deakership could touch. They beat everyone else's monthly payment by over $150/month. Really enjoyed the process and we will be back again.

I've been a Volkswagen owner for nearly 20 years, and this has been, without question, the worst…read moredealership experience I've ever had. I had a great car-buying experience at first, but unfortunately, that's where the positive experience ended. My first service visit started with the dealership ordering the wrong part. Mistakes happen, but it was the beginning of a frustrating pattern. When I returned to have the correct part installed, a technician accidentally ripped the driver's seat. It then took over three months for the dealership to provide a loaner vehicle so they could repair the damage they caused by patching over the rip. The repair lasted only a few weeks before the seat ripped again. Now, more than a year later, they're still refusing to replace the damaged seat cover. The Service Manager's (Kim Yuquimpo, Joshua Rippo, Ron Gibson) only solution is to patch it again--which would only conceal the rip, not actually fix it--even though the first repair already failed. I don't have time to keep bringing my car back every few weeks because of a problem their technician created. To make matters worse, replacing the seat cover properly will cost over $800--a bill I'm now expected to pay myself because the dealership refuses to take responsibility for damage caused by its own technician. That's simply unacceptable. This was a brand-new car that their employee damaged. What has been most disappointing is the complete lack of accountability. Had they simply taken responsibility and replaced the seat cover, they would have earned a customer for life. Instead, they chose to save a few hundred dollars and lost a customer who has been loyal to the Volkswagen brand for nearly 20 years. I'll never return to this dealership, and I'll be taking my business elsewhere. Based on how this situation was handled, I'd also think twice before doing business with any Mossy-owned dealership. Customer service isn't just about selling cars--it's about standing behind your work when something goes wrong. Unfortunately, that didn't happen here.

Had a great experience working with Jesus at Volvo Escondido. He's always easy to reach, responds…read morequick, and actually helps instead of just giving generic answers. Anytime I've had a question, he's been on it right away and always gives solid advice. It's honestly nice to deal with someone who cares and keeps things simple. Really appreciate the level of service.

I've taken my XC90 to this dealership four separate times for a persistent "sagging" rear‑view…read morecamera issue. Most recently, I left my car here for two full days and was told "we recalibrated the camera," yet it still sits noticeably lower than it should (see my photos). In fact, it is exactly the same as from when I brought it in. Pretty sure they didn't even try to fix it. They probably just assumed it was user error. Usually customers can't get photo evidence of if they did their job. Not this time.

After dealing with 6 different dealerships over the course of 3 frustrating weeks, we were ready to…read moregive up on finding a new car. Thankfully, we decided to make one last stop at Mossy Nissan Escondido -- and it turned out to be the best decision we could have made. Joseph was absolutely amazing throughout the entire process. He listened to what we wanted, respected our wishes, and never once made us feel pressured. Every time I asked if there was any way to improve the deal, he came back with solutions instead of sales pitches. Caesar, the manager, went above and beyond trying to help us get the best possible deal, and Jason topped it all off by adding even more value after our final test drive. They offered us the best trade-in price we received anywhere and got everything done incredibly fast. In less than two hours, we walked out with an amazing car, an unbelievable deal, and a completely different view of what a dealership experience can be like. Huge thank you to Joseph, Caesar, and Jason for your honesty, kindness, and professionalism. You've earned customers for life!

My daughter recently purchased her 2026 Sentra from Joe. Everything from start to finish was great…read more Everything happened over a few days time but Joe was patient and answered all of her questions. When the date came she didn't have a ride to the dealership and they offered to pick her up and everything. She left very happy and still loves her car. Thank you Joe!

Went into Acura of Escondido on Friday just planning to test drive the Integra A-Spec. Little did I…read moreknow I'd be driving home the very next day in a brand-new Integra in my preferred color. Zhou is the man when it comes to making a sale happen. I was already sold on the Integra platform, but I wasn't a fan of the black exterior they had in stock--I really wanted Urban Grey Pearl. Without hesitation, Zhou reassured me that he could get me the exact color I wanted with all the same features and equipment as the original car. Throughout the entire process, Zhou was professional, knowledgeable, and never made me feel pressured. He answered all of my questions, kept me informed, and followed through on everything he said he would do. The buying experience was smooth from start to finish, and he genuinely made the excitement of buying a new car even better. If you're looking for someone who listens to what you want and works hard to make it happen, I highly recommend asking for Zhou. Thanks again for helping me bring home my new Integra!

Zhou Yueyang was amazing to work with! He helped us get a great deal on our new 2026 Acura ADX and…read moremade the entire buying process easy and stress-free. He was knowledgeable, patient, and never pressured us. We highly recommend asking for Zhou if you're shopping for a car. Thank you, Zhou!