We have been several times. The first couple of times we went it was good. This last time however... not so much. I've ordered the same thing all 3 times. A portobello sandwich. This last time it was cold and was kept on the line. The bun fell apart it was so wet and the cheese they put on it wasn't even melted. We were looking forward to this restaurant so close to us here however the service is so slow and the quality of the food will not draw us back. read more

Portillo's is family favorite, just not this location. The ones in Chicago and suburbs are run so much better. Seems the team here has never been as it does not run nearly as well. Love the food, but have had three instances of this location getting the order wrong even when the receipt is right. read more

Unimpressed. Overrated. When I ordered what I thought to be their biggest, most loaded hotdog, I got the most underwhelming, skinny excuse of a foot long between a bun I've ever seen. Some girls can probably relate to the disappointment. I've gotten better quality hot dogs at Holiday gas stations. They know how to fill a bun... read more

Third time here since they opened and while the food has been pretty good, the service and overall experience is quite lacking. First of all, the staff seems rather indifferent to the customer experience. The place is dirty with trash overflowing and tables left uncleaned for long periods of time. In addition, they have been out of something on each trip. One time they had no mustard. I'm not sure how a place known for hot dogs runs out of mustard, but they did. Most recent visit they were out of their "famous chocolate cake". Oh, it also took over 30 minutes to get our food after ordering. I witnessed an argument between employees over the employee meal discount, which included loud yelling. Very unprofessional even for a fast food type of place I'm summary, be prepared to be frustrated by a visit here. Hopefully, they will eventually get their act together and staff who actually care. read more

Here's an update on my previous review (which I honestly thought could not get worse): None of my purchase was refunded. I waited a couple of weeks to call to check on that since I know refunds can take time to show up on my card. However, when I called them back, I was told that refunds can only be given the day of the order (at least for online orders), then they have to contact corporate, who might not be able to refund my money. I was eventually sent a couple of vouchers for free meals, which I gave to family members since I have no intentions of going back to any Portillo's locations. I am extremely annoyed since I paid for food I never received and was (apologetically) told that it is too much trouble for them to refund the money. In Summary: If I could give negative stars, I would; they don't deserve one star because their customer service is so poor. If you do eat here, check your order in front of them so errors can be corrected before you leave. If you don't have time to do that, make them refund the missing items while you are at the store/on the phone, or it won't get done because it can't be done. read more

I have tried both the hot dog and the Italian beef, which are the two items that the place is known for. They were good, but I feel that the nostalgia factor is a big part of why most people love Portillo's. I am not sure if I would go out of my way to eat here. However, I would definitely visit if I'm in the area if I am looking for a cheap meal that is not the usual fast food option. I have never seen this many people working in the kitchen before. This place was ridiculously busy and they tried to get people through the line surprisingly quick. Even so, during the dinner rush, the wait time from arriving at the restaurant to getting your food can be around 20 to 30 minutes. read more

Ordered on-line for pickup for our office party last week. Got there a few minutes before the scheduled time only to find out that the order was not there! Checked my confirmation and yes, it was ordered for pickup in the Maple Grove location. Took them 35min to pull my order together and they didn't even offer me a beer while I waited! Staff did the best they could with what was a real disaster for me, since the Italian Beef is cold when you get it and I had to add 1/2hr to my schedule so I could heat it up. However, this is the second time I have ordered on line only to find that my order wasn't complete when I arrived. read more

Disappointed to get home with my take out order to see this mold on my tuna salad sandwich bun. read more

Portillo's Maple Grove - Warning...check your take out order! So disappointed to get home to see this. Gross. - Burgers Near Me - Maple Grove, Minnesota

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I love Portillo's - was always a favorite when I was in Chicago, and really glad that they've come to the Twin Cities. Closest one (Maple Grove) is just a few miles from home, so we eat here frequently. The Italian Beef is my go-to. Cheese fries are great. And the burger - just fantastic. The dogs are of course solid as well. read more

Yo im actually pissed. I grew up west of Chicago in Naperville and have never had any problems with the Portillos franchises in Illinois. But recently i moved to Minnesota and i swear, the workers are so lousy! Ive been the the Maple Grove location 5 times and my order has been screwed up 3 of those times. And not just like little things. All 5 times ive ordered an Italian beef combo with sweet peppers and 3 of those times i got no sausage or peppers. Also they dont fill up my shake to the top ever. Foods great when they make it right. Little better service and ill be super impressed with the expansion. read more

I ordered the coleslaw, half slab of ribs, cheese fries and strawberry milkshake. What I got was ribs undercooked with an over amount of sauce on top, cheese fries with no cheese sauce included (cold fries) and okay coleslaw and milkshake. I called the Manager about receiving no cheese sauce with my fries and he completely did not care... just the cold shoulder. Not impressed.. will never go there again. read more

Portillo's Maple Grove - Burgers Near Me - Maple Grove, Minnesota

My son and I stopped here as it was on our way back from St. Cloud. Found a nice parking spot. I had read other yelp reviews and ordered 2 beef sandwiches dipped or wet and a hot dog. I did send my son to find a seat but he circled back and said there was none. It was busy and wait for food was over 15 minutes. Got food then attempted to find him. Had to squish through people sitting at tables with my tray overhead. Aidan had found counter seating. I liked the beef sandwich dipped but Aidan didn't. Had a bite of hotdog. Good and bun soggy. Brought home rest of dipped sandwich for husband and he liked it a lot. We stopped on a Sunday after 2:00. May stop again if in area at non peak time. Add more seating already or get it to go. read more

Very busy place, so you can guess they have some good food. I had the Italian beef hoagie and my guest had the bacon cheeseburger. Those were not outstanding. They were good, but not exceptional. If I went again, I would try the hot dogs. They seem to be their signature item anyway. Be prepared for lots of noise and people when you go. The place is hopping. read more

Portillo's Maple Grove - Burgers Near Me - Maple Grove, Minnesota

If you are looking for an awesome Chicago dog at an awesome price, $3, than this is your spot. I've been to Portillo's multiple times in Chicago and I'm glad they finally branched out. For the ultimate foodie go with an Italian beer sandwich, add hot peppers, a Chicago dog, and a chocolate cake shake. If you aren't satisfied than I don't know what to do! read more

Portillo's Maple Grove - Burgers Near Me - Maple Grove, Minnesota

They're actually pretty quick with the heavy volume they've had since opening recently. The staff is friendly & efficient. I'm not a big fan of their fries or onion rings, but I've discovered the Maxwell Street polish & it is phenomenal. Onions & mustard on a huge poli sausage. I really like it. I'll keep that as my go to from now on. Good stuff. read more

Terrible experience - ordered online with pick up at the drive thru.....we were there at the time we noted. still had to wait over 30 minutes at drive thru to get the order...... (11am Saturday AM ).... we ordered items as menu stated - didn't alter any of them... Everything we received was incorrect. Ordered a Chicago Hotdog, which was suppose to have onion pickles etc.... the one we recd had mustard & ketchup (which wasn't on the menu) that's it... no onions- nothing......ordered the fish sandwich $5.99- it is the same as what you get at Arby's for $2.50... Combo w sweet peppers, we found one small pepper-very small. The Chocolate Cake malt was good........ Overpriced / FOOD-poor / CUSTOMER SERVICE-NONE ! will not go back.. read more

This is some of the best food ever but the serves sucks we had to wait 30minuts to get are food no joke. read more

Portillo's Maple Grove - Burgers Near Me - Maple Grove, Minnesota

We ordered just the hot dogs and they were good but small with a huge pickle on it and the bun was soggy! I will come back to try other things They do need better buns! read more

Portillos is here!! The great hot dogs and Italian beef sandwiches that bring back lovely memories of Michigan Ave walks and lakeside views! But really the location in Maple Grove is fairly large they have seating in both the front section immediately upon walking in and farther down in a back area by the order counter. The main order line can get long but it also goes fast, if you're coming with a group I would suggest trading off ordering and holding a table, it just makes things easier. Another thing to do is have everyone check out the menu beforehand. There's lots of options and you can't go wrong with a chocolate cake shake! Parking can be tricky if you want to be perfectly next to the restaurant but otherwise there's tons of parking surrounding the place, I'd suggest skipping the signal intersection. We went at round 4pm and it wasn't too packed but leaving around 6, the drive through like was long and the place was definitely getting packed. read more

Fabulous food delivered via door dash. Pregnant daughter was humming as she ate he hot dogs that even had a full length pickle. Son and I had beef sandwiches. Everyone was VERY happy with our meals and order again! read more

This place drips of deliciousness! While eating your sandwich and gravy flows to your elbows you have pictures all around you of the good 'ol days. Don't be confused when you see gravy.. aka au jus. If you come by 11:30 (walk in to face stuffing) it'll be half hour. Come at 11:31 and you're screwed. Hour wait minimum. Haven't tried the drive thru yet but I'm not getting my Lamborghini dirty. read more

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So busy on opening week, like Krispy Kreme and all those popular-in-other-states new restaurants. It will follow a half life curve of dwindling popularity. Is it worth checking out? Sure. Will it be you're go to spot? Maybe if you love getting a beer at TGI Friday's or Applebee's with your kids and you're from Chicago. Otherwise, you might go once a year. read more

Portillo's Maple Grove - Menu - Burgers Near Me - Maple Grove, Minnesota

What a waste of time and money. If you like cold hot dogs in a wet bun; if you like cheese burgers that are cold and the cheese is not melted; cold french fries and cold onion rings, this is your place. It took three trips to the pick-up counter for the workers behind the counter to get our order correct. I see no reason to ever return to Portillos, not this location or any other location. read more

Not big about writing on chains, but was looking up the menu cause a friend was swinging through and laughed hard when I saw someone write "my Italian beef was soggy"... I don't even have words for that. We are five hours from Chicago and you don't know their staple sandwich and got upset cause you didn't know what you ordered? Its either wet or super wet with extra on the side. It's not a philly cheese. As far a this one, it's been solid when I've been there. Kinda spendy for what ya get, but it's still kind of the going rate. No more than other cities I lived where I went out seeking an Italian beef. read more

I ordered the spicy chicken sandwich meal and it took FOREVER! I was asked to pull into the online pickup parking spot because "we're waiting on your chicken sandwich and want your fries to be super fresh." After waiting almost 15 minutes my meal arrived with ice cold fries and the sandwich was insanely messy. Probably won't go back unfortunately. read more

I ventured back almost a year later. The quality of the food has increased tenfold. I truly think it suffered before since it was so new and busy. Their nacho cheese sauce, DIP EVERYTHING IN IT! I am now a converted Portillos lover, give it a try if you want something quick, filling, and quite different from a typical fast food joint. read more

Wow! Great service here. Iressa was welcoming. She's a real rockstar. My fries was fresh and for the wait she gave me a small beverage. It's the little things about a person's character that speaks volumes. Thank Portillo's for hiring such an amazing human. read more

Great food here but it seems disorganized. Long waits to make order. Long waits to get a beer. I think they could do better with some more organized management. They set up the first order line divided with lanes for different cashiers but you get confused that there is really only one line. No one to even acknowledge you at the beer line. It's going to be hard to return here if they can't get better organized. read more

Portillo's Maple Grove - Italian beef what more do you need - Burgers Near Me - Maple Grove, Minnesota

This was our first time. Expectations were high as i've heard a lot of hype. The building and prices are good, but that's where it ends. The beef sandwich was solid i'll give them that. The chicken fingers had several vein bites. My son will eat 100 chicken nuggets a day if you let him, but even he was grossed out by this. My wife's grilled chicken sandwich had a rubbery consistency. My daughter was complaining her hot dog had crunchy bites. I tried one bite and found several crunchy bits. Disgusting. We all know hot dogs are iffy, but this was a new level. Maybe the beef sandwiches are the only safe play. But no way in hell we'd go back anyways. read more

Love going there, thank god for the one closer to my home now. Thanks for opening it up in roseville, same great service as the original.

Wife and I split a Chicago dog, a chili cheese dog and an Italian Beef with extra gravy. She had a malt and I had the Choc Cake Shake, which was very decadent, like no other shake ever. Both dogs were great, nice snap on the dog, fresh hot poppy buns, good chili. The chicago was like a refreshing salad on it. But the Italian Beef, oh, the beef, sooooo good and will get again, next time with peppers and onions. Had wanted to go for a while and will be going again. read more

Portillo's Maple Grove - Burgers Near Me - Maple Grove, Minnesota

This reminds me of an upscale fast food joint. Food is pre-made and pricey. Instead of paying $4 for a cheap hotdog, you can go two blocks down to Costco and grab an all beef mega hotdog and drink for $1.50. read more

Portillo's has the best beef sandwiches and Chicago hot dogs. There fries are great and get a cup of cheese! So so good! It's got a classic vibe inside like old rockers and Elvis. Please go get some!! It's fairly cheap too for the quality of food. read more

This was my first time here for a lunch meeting and dined in. I have to say I was pretty impressed, my food was excellent. They have a nice variety of things to choose from including some pasta dishes which I decided to get. The spaghetti tasted great and topped it off with a big chocolate malt. I love when a place offers shakes and malts with a meal. The dining atmosphere is very open and plenty of open seating to pick from. It kinda reminds me of a Fuddruckers only better ran establishment. I'll definitely be back and plan on trying a burger next go around. Great location, great dine in experience and good food! read more

Worst experience I had...first time ordered delivered, the food arrived within estimated time but incomplete, cold and sticky. I placed my feedback and my problem was never solved or got feedback. Second time (my fault for believing they could improved). Second time worst!!!!!i Call and the people answer the phone with bad attitudes just rushing to hang the phone ....I guess they do not mind losing a customer read more

Our family has been to this Portillo's twice now.....once when it first opened and then today (May 26). I thought it was pretty slow and inefficient the first time, but assumed this was due to being new and very busy. However, things have NOT improved. We tried ordering ahead of time online to expedite our service, but we still had to wait and wait. Ridiculous and very frustrating. Something must be done to figure this out! On a positive note: the food was good and the staff were friendly, which is why I gave it 3 stars! read more

I have friends who rave about this place, thought I would try, try, and try again. The food was okay (even though my order was wrong), but this location always seems to be a mess. I walk in about 6:30pm, and there's chaos in the kitchen. A long line in the drive through, a number of people waiting for food at the counter. Three people in front of me brought their orders back because of problems. I specifically asked for no tomato on my burger, and I still got a tomato on it anyway. Every time I come here, this happens. It's disappointing service. The seating area is also very noisy with loud music, yelling in the kitchen, diners talking very loudly to be heard. Not a place I would recommend for a calm meal. One last thing: the only menu posted is above the payment station, and it's hard to read because it doesn't have great light. If you can't read that, Portillos (or at least this location) doesn't offer another option for ordering. I likely won't come back again. read more

I gave Portillo's two chances and will not be going back. The first time went inside about a month after they opened. It was around 5:00. Long lines, I waited with husband and then after ordering, I went to find table. I must have waited for him to get back about 15-20 minutes. I ordered chicken Parmesan and got spaghetti and meatballs. I complained to people running around cleaning tables and they said I would have to go back to lines. I did not, and ate it. Second time I went to drive up, there was 10-15 cars in line. A young man took my order, a grilled chicken sandwich and fries. When I got home and opened it, I got a hamburger with bacon and ketchup, which I hate. I gave it to my husband to eat. read more

Being from outside Chicago, we love portillos, and Italian beefs. At the Maple grove location, I didn't get the same love that I normally do. Beef was dry, and they put shredded mozz on my Italian beef. Ordered cheese fries and half the cheese was spilled all over the bag. read more

Minnesota FINALLY has a Portillo's! First time I tried Portillo's was in Chicago and I fell in love with their hot beef sandwich with peppers and dipped so you know I HAD to give this place a try. I know you are all wondering, 'if you fell in love with the hot beef sandwich, why only 3 stars?' well continue to read and you shall find out. I waited a while to come to let the hype die down...it NEVER died down. The lines are always long and its kind of hard to avoid so be prepared to wait. They have their own parking space but its on the corner of the busiest area of the mall, which sucks. Good luck getting into the area during the holidays, the light takes FOREVER and tons of traffic. I would avoid during that time of the year. When you first walk in, its a little dark and open concept. To the left is where you can pick up your online order, grab a beer, or some dessert. To the right is where you walk to get in line to order. Whenever I have come there has been two form lined with 3 cashiers. I ordered the hot beef sandwich with hot peppers dipped, and kids size spaghetti, one Chicago dog. This part goes pretty fast. Once you have placed your order you walk down this aisle and you can look into the kitchen to see the cooks prep your food. The salad bar is pretty cool to look at. Unfortunately if there are a ton of people who ordered before you, you are kind of stuck in this narrow aisle and just basically standing there. To the right is the kitchen, to the left is a retaining wall to block off the dining area. To me this was pretty annoying. Once you are freed from the line in the aisle everyone stands in the middle. It can get pretty crowded since you are waiting for your number to be called. This part sucks. I waited over 20 minutes for my 3 items! People who came after me received their food before me. I started to get annoyed because now my 7 year old son is starving and we still have no food. I finally ask the counter people where my food was. THEY GAVE MY FOOD AWAY to the WRONG customers. To make this short, they prepped my food within 5 minutes after I mentioned something and gave me 2 slices of their delicious chocolate cake. The food was delicious per usual, but the service wasn't the best. read more