This place should definitely have higher reviews. Probably the potbelly location with the kindest staff in town, and they deal with these crazy entitled U of M kids all day. Plus it's a cute location, pretty solid food, and good tunes on the speakers. read more

Imo the best fast casual sandwiches at their price point - miles ahead of subway in terms of quality and taste. Most original sandwiches are under $10 and are super filling. The deli meats have way more flavor than the competitors. I wish they had an option, however, to build a sandwich from scratch - it's not possible as far as I can tell to swap out meats on the app although you can customize the cheese. It would also be nice if they had more cheese options. The place is always pretty clean and well kept, although the employees could be a little friendlier. I've had some issues with picking up mobile orders where my sandwich isn't ready at the expected time and they haven't been super helpful about it. Nonetheless I'll go back. The app has a decent rewards program too. read more

Potbelly - Lucky 7 - Sandwiches Near Me - Ann Arbor, Michigan

Workers laughed at me because I asked for too many oyster crackers. This offended me very much. I also ordered a sandwich and specifically said no mushrooms, yet they still put my mushrooms, Food was pretty good though. read more

Great service and the sandwiches were very delicious would definitely come back and would recommend to others to eat here for a great sandwich. read more

Good was ok.,Had the salad and turkey sandwich. Had an Arizona to drink. Prices were higher that other comparable restaurants.

Staff is super friendly and the food is always exactly as I ordered and tasty! Would recommend this Potbelly's location

I want to say this place should not be rated 3.7 stars it should be overall rated better like a four star and it deserves it especially if you don't have much money number one it is just subway and I don't understand why Subway's rating is also in the three ratings. But anyway number two I love how the bread has a decent amount of flavor number three whenever I order something basic like the meatball sandwich they always find a way to make it taste special, my only problem is it just isn't one of the first things that come to mind whenever I think I am hungry because it doesn't always fill me up, but number four overall if you want a sandwich come either here, or subway, but overall delicious and does not cost much so go here at Potbelly, or Subway if you are hungry. Oh yeah I almost forgot the service was of course amazing they are nice and not lazy. But for ambiance timing to come, come during lunch time, because dinner isn't the time for sandwiches unless you're getting their creamy mac, n cheese. By the way I'm a kid and I wrote this. read more

Yummmm! I love Potbelly but haven't been to this location until recently. There's a good amount of seating and the lighting is bright and natural. Service was quick and friendly! The sandwiches are just amazing . I love the combo, a skinny sub (turkey, ham or chicken) and chips and drink for less than $10. Love coming here to eat and then walking about downtown! read more

Potbelly was always there for me during college. I'd look forward to lunch every Thursday, especially with that random guy who would do live music in the loft around noon (A) read more

Not sure why I haven't reviewed this Potbelly location yet, I've been here on and off during the years including when I was an undergrad at UM in ye olden days (2005-2009...). I love their pizza sandwich here and I get it minus the capicola and meatballs. I usually get an IBC Cream Soda too but had water instead. My boyfriend had the Wreck sandwich and a soda, and we also split some Sun Chips. Total was like $16/17 which is pretty reasonable. If you download the Potbelly app, they are always doing deals, too - and I'd recommend their @Potbelly Twitter because IMO they are one of the most hilarious business/restaurant accounts on Twitter. There are also 2 levels of seating here, we sat on the ground level but usually I sit on the 2nd floor. There are two bathrooms as well (and no code needed, in case you need to stop in for a quick use). Service is always quick and fast, and yesterday was no exception. I would definitely come back to this location when in Ann Arbor. read more

Great place! Staff is super kind and welcoming, I go there at least once a week because the food is so delicious and they recognize me and say hi. I love sitting upstairs on my lunch break, there's not usually many people. read more

Love the Italian! Compact, yet seems to hold the same amount of fillings as others. Very tasty.

I have a sweet spot for this place, mostly because I really like sandwiches. I especially love their multigrain bread. I usually get "A Wreck" here which has a ton of meat, but you can add a lot of different vegetables on it. I tried their salad once - it was okay - but if you're here, the sandwiches are the way to go. Would definitely recommend :) read more

Wonderful lady took great care of my wife when she came in. Very pleasant and kind!! Went above and beyond!! Kudos to this location!!

They are so friendly here! I always get A Wreck Salad with non-fat vinaigrette (yum!). Fast service, lots of smiles. :) Got a strawberry milkshake, and it made me ridiculously happy that there were chunks of strawberries in it. So. Good. *____* read more

I came here during peak hours for lunch on a weekday and the line was enormous! Thankfully, it moved pretty quickly, though I felt a bit rushed when it was my turn. Since I don't come here regularly, this was rather stressful. However, there seemed to be many regular customers who rattled off their orders at top speed, so this works for them! I ordered a turkey sandwich which was pretty solid. This place reminds me of Jimmy John's and Subway and I'm not sure what sets them apart in terms of food. One interesting perk about this place is that there was live music upstairs in their loft area. I'm not sure if this is a regular occurrence, but it was very pleasant to have lunch with a decent live performer. The food is OK but the music was winning. read more

Abigail stauffer plays here every once in a while. I like that they have live music and encourage local artists to perform. Last time I was here a guy was playing the guitar and singing; he wasn't too bad. Sandwiches are all right; the milkshakes are what I come for. Try the oreo flavor. read more

I can't help but love Potbelly's. They're always catering at my business, so I get tasty leftovers every now and again on the table of sharing in the lunchroom. What I gathered was that they had tasty sandwiches, especially the turkey! Finally I went to their Arborland location and was totally blown away! Was really cute and quirky in decor, and really enjoyed the booths! (especially the Monty Python poster) I got a mediterranean salad and was so so so yummy. I got the fat free dressing, and they gave croutons in a little cup for free when I asked! Overall, a really great chain :) read more

Food: fairly well made, except they seem to be running out of ingredients, especially Provolone cheese. Don't know about anyone else but putting Swiss instead is not a good option. You guys should be up and up on food inventory or otherwise go to other restaurants to restock up. There's no excuse for this. And my sandwich was dry as a desert, and not enough marinara gravy at all. Did not enjoy my lunch. Service: though the order taker was pleasant, the sandwich maker was borderline rude due to her apparent attitude on her face and she almost dropped my sandwich when doing the handoff. Not acceptable there either. But at least the cashier seems okay. Need to replace that sandwich maker who has a better attitude. Misc: the usual furnishings like any other Potbelly restaurant. It's oldish but okay. Property footprint is small but they have an upstairs with more tables I believe. Would of been nice if a musician was there, but probably just bad timing, so no biggie. I won't be coming back here. Badly made sandwich and bad service. Not a keeper and not happy. This store is doing a disservice to the Potbelly business. read more

Potbelly is sooo good! Better than Jimmy Johns, Subway, Jersey Mikes, and anything else. This location is very consistent with quality of sandwiches, and again, they are delicious. read more

I've always loved Potbelly and today was the first time I've eaten Potbelly in 2.5 years. I remembered why I love it. Over the past 2.5 years, the prices went up. Slightly disappointed, however, it's still pretty cheap and worth it considering how delicious it is. I love the A Wreck. I get everything on it besides the cheese and no onions. It's spicy and savory. Definitely a must get. Lines are long but it moves a pretty steady pace. Definitely will be coming back!! read more

Potbellies discontinued my son's favorite sandwich; Peanut Butter. They stated it was because of people with nut algeries, yet I am lactose intolerant, yet they still serve milkshakes. There many with celiac disease yet there are no gluten free options. Nope. Don't recommend. read more

This place gets an additional star simply because they were still making sandwiches at 11 pm on a Saturday night. After catching a show at The Ark we needed some food pronto! As we made our way from Main Street toward State Street every place we passed had already closed or wasn't serving food. We rolled into Potbelly and ordered some sandwiches and soup. The food was pretty good, this is a Potbelly remember: nothing too memorable but definitely better than edible, and sat down to warm up. Even though the place was closing down for the night, we weren't asked to leave and didn't feel rushed out and that was greatly appreciated. read more

If Chandler Bing reviewed this Potbelly's, he'd ask "Could the staff BE any nicer?" I mean seriously. Sometimes while going down the sandwich assembly line, even during the busiest lunch hour, I have to stop and make sure I haven't time-warped back to the 1950s. Everyone who works here is so. nice. They smile, they ask you how you're doing, they get your order right. I'm sure this all just part of their training schpiel, but whatever, I don't care. I'm a sucker for good service and friendly people. It's also super affordable (under $5 for most of their normal sized subs) and their shakes are SO delicious (I like the coffee shake) and way less than an ice cream shop (I think like $2.50 or something crazy like that). Call ahead and they will have it ready for you and you get to skip the long weekday line. With a smile. read more

When I lived in the Midwest, I used to crave the Italian-style subs that are easily obtained in East Coast pizzerias. Potbelly's doesn't quite fit that bill, but it comes reasonably close while also being delicious and affordable. I like that the subs are toasted, and I like the array of toppings you can get. The hot peppers are definitely hot and sometimes greasy, depending on how much of the oil the sandwich maker grabs from the jar, so I don't always get those. One thing that I don't like as much is how if you get catering, most of the toppings come on the side. While I understand the philosophy here, it results in a dry sandwich. This particular Potbelly's location has live music sometimes, which is both weird and nice. Every time I've been there during music, it's been fairly mellow. read more

I'm wavering between 3 and 4 stars... potbelly's isn't amazing, but it's pretty good, and definitely satisfies my sandwich needs when I'm on State St. When I'm working, I rotate between here and Amer's. The staff here is always very nice, and fortunately, they don't sing like I've heard them do at other locations. I usually get the wreck or the chicken salad, and always with hot peppers. I actually like the hot peppers here better than at Dibella's (although Dibella's subs are better). I do prefer Potbelly's over Subway and Jimmy John's. The line moves quickly, subs are toasty and yummy, and it's not too expensive. You'll see me here at least once every week or two. read more

Feels like your buddy's kitchen. Casual, fast counter service with a dim color scheme and a bathroom near the counter that reminds me of the old west for some reason... Staff is knowledgable, helpful for people new to the place, they guide you through the process of ordering. Their mustard is unlike any mustard I've had elsewhere, not too spicy, not too mustard like, a perfect tangy sauce. They put the optimum amount of mustard on the sandwich, too, so that you can taste it throughout without it being overpowering. I would go back just for the mustard. I also like how they serve the sandwiches, with a small paper bag wrapped around it so you can eat it on the go. They host various entertainment nights too, check it out. read more

I know it sounds super lame but one of my favorite things here became the toasted PBJ. PB gets all melty and gooey and yummmm and the bread is nice and crunchy. Yum yum in my tum! --The staff was always very friendly. --Good selection of sandwiches for adults/kids and carnivores/vegetarians --They have a fun selection of pop and other drinks. --THEY HAVE MILKSHAKES (and ice cream, but who the hell wants the ice cream WHEN THERE ARE SHAKES) --Great location right on State and Liberty --Good amount of seating upstairs and down Overall, a great option for grabbing a quick lunch in between classes, going for a bite before hitting up a movie at the theater, or just hanging out with friends! I recently spotted a Potbelly's in Boston (where I am now) and was THRILLED. Time to take a walk down memory lane and into Potbelly's! Mmmmm. read more

Ordered a veggie melt from the State St location and the mushrooms on it were completely raw -- I'm not sure if this is standard, but I wasn't able to eat the sandwich. Otherwise, delivery was quick and convenient. read more

I love their sandwiches and drinks, and their employees were very friendly. There are a bunch of little things that make it friendly there from the employees to the little shortbread cookies they put on your drink straws. If you go in the summer months I highly suggest their raspberry lemonade smoothie. Perfect place for lunch. read more

I used to eat Potbelly's on a fairly regular basis because my former employer would have it delivered pretty regularly when we had company lunch meetings. I've had both their veggie sub and the tuna sub. I'm not a huge fan- I prefer Subway for cheap subs and Quizno's or Mancino's for slightly higher quality. But, Potbelly's isn't bad. It's a solid 3-star sort of restaurant. They are a chain, but they're a pretty small one, mostly confined to the Midwest, Texas, and a few east cost locations. I probably would like the subs better if I ate them right in the store. But by the time you get them to go and get them home or to work, they get a little soggy. On the plus side, they have all kinds of great additions for your subs, including good quality mustard and pickle slices, and their wheat bread is good, much better than Subway's version. I also like their tuna salad a lot- it's a bit on the dry side, but flavorful. I always think it's better to make tuna salad a little too dry than a little too wet. If it's too wet, you can always add additional mayo, but if it's too wet to begin with, you just have a soggy sandwich. read more

DISCLAIMER: I really don't like sandwiches very much. So it was an uphill battle for Potbelly's to win my trust. Every other storefront on State St. between William and Washington is a sandwich shop. It's kind of like how Stucchi's and Ben & Jerry's live next door to each other. Somehow there are enough non-discerning students in town with enough disposable income to keep any business that is ordinary enough from failing. Potbelly, like all of its State St competitors, seems to be doing a good job of putting Hotelling's law to use. I can't tell the difference between any of these places. Almost. Potbelly's gets to stick in my memory because they have yummy milkshakes. read more

Ann Arbor is where my love for a Potbelly sandwich grew. A short walk from our house down State street for a pretty good sandwich. It wasn't after I moved away from AA when I realized the Potbellys were everywhere. A pretty good sandwich, with great service, and generally pretty quick. The hot peppers are the secret to a great sandwich @ Potbellys. read more

I came in to Potbelly's this morning after another restaurant cancelled my catering order for a 50 student event. I was ready to cry and admit defeat, but Mary Belle (I hope I spelled that right) rushed into help and they were able to make 50 sandwiches in under 45 minutes. I cannot say enough about the quality of customer service here or the quality of the sandwiches. The students were all so pleased. I would HIGHLY recommend this location. Thank you! read more

First time here and it definitely will not be the last! The historic and fun vibe of this place drew me in the door. Then the incredible smell pulled me to the counter. The super friendly staff nudged me to the chicken cheddar flat, and encouraged the shakes. The nostalgic U of M maps and posters guided me upstairs. Once sat, overlooking the State Theater, I savored the warm grilled chicken and cheddar flat and fell in love with the oatmeal chocolate chip cookie shake. I cannot wait for lunch tomorrow, I will for sure be back at Potbelly! read more

Delicious hot sandwiches. Also, very fast service. And milkshakes! I got "The Wreck" with lettuce,tomato,oil,and hot peppers. The peppers were fresh, the sandwich was freshly toasted, and the bread was that perfect mix of crunchy toastedness on the outside and chewy breadiness on the inside. Potbelly's gets 4 stars because: 1. There is only a small selection of choices for the base sandwich. However what they do, they do well. 2. They didn't have milkshakes when I went there! So sad. 3. Nowhere near the legend of Zingerman's. But a much better location and price. read more

We found ourselves making a visit to a seriously ill friend at U of M, and were looking for someplace to get a carry out meal to take with us. This was my first time in downtown Ann Arbor, and after leaping from the car, proceeded to enter to place my order. Having my friend on the phone, the young man behind the counter patiently waited while I went through the menu (twice), then took my order as I read it out.......another young lady was very kind and patient with me, and made a stressful time, and situation a bit easier to bear. THANK YOU!!!!! for your kindness and understanding. Our carry-out was completed quickly, correctly and deliciously!!! This staff knows their job well - with a dash of kindness!!! read more

food is good. but never order online from Yelp. Use the potbelly app. I tried using Yelp and all it did was trigger someone to make a phone call to order what I wanted and it was not ready when I got there. and there was a surcharge! lame! read more

Placed an order for pickup. It was supposed to be ready at 9:45, which was perfect because they close at 11 pm. Got there and they're already closed. No sign or information as to what was going on it was just dark and locked. Now I'm going to have to make sure I don't get charged for the transaction. read more

Went to the one in Arborland. Used a coupon and cashier forgot to take it off, he threw my receipt away, I told him I wanted it so he reprinted it. When I noticed the coupon was not taken off I questioned it. Manager said my card would be refunded. Been 8 days my bank had no record of any return. Used to be my favorite place. I can't eat there anymore cause the robbed me. read more