Potbelly has become my new favorite sandwich shop, why aren't there any in the West Coast! This shop is always pretty busy because its so close to JHU but it is always clean. I was a bit confused with how to order the first time I went since it was my first time at a Potbelly and I felt like the staff were a little rude and annoyed. Since then, I've just preferred to order online which has been perfect since I can choose everything I want on the sandwich. My go-to is the Veggie Melt with added lettuce, onion, tomatoes, artichoke hearts, and garlic aioli. I would definitely stick to light sauce though, every time I've gotten the regular amount of sauce the sandwich is absolutely drowning in it. read more

Pretty good. Clean. Quick service. Priced right. Seating or carry out. I liked it and would return. read more

Like always really good. Very polite and professional. Always get greeted. Highly recommend potbelly in Independence.

The food is fine, if on the bland side. The staff gives new meaning to the word CURT. They are very very short with you here. I know, they're not paid well, but damn, CURT! read more

The workers here are extremely rude and disrespectful. Specifically the guy with glasses and dreads. First, you come in and they're staring at you as if you're an alien ( they weren't even busy ) and act like it's a hassle to do their job. Next, they have this unprovoked attitude for no reason when you're asking basic simple questions as if it isn't their job to answer them. The attitude is extremely unwarranted especially for workers who stand and talk half the time. read more

The food was great I got an Italian sandwich. The service is great too, really friendly staff. The ambiance is nice and the lighting is warm. read more

All I wanted was a cookie. There was no preparation for anything that I wanted. I wanted to walk up to the counter pick up a cookie, pay for it and leave. The cashier walks up and asks if the cookies are all I want. I say yes. His response, "tip me first". I ask what he's talking about. He says, "in order for the tip to go through you have to include the tip first". Dude, I bought a premade cookie. You didn't perform any kind of service. You walked up to the cash register... which is your job and rung up a cookie that I picked up and placed on the counter. Why do you automatically 'deserve' a tip for this? And to be quite honest, I probably would've given a tip anyway but his demand of a tip, as if he actually DID anything, for doing nothing really rubbed me the wrong way. Am I wrong? read more

First time at Potbelly. The service was awesome, the restaurant was clean, and one of the best chocolate shakes I have had. The sandwich wasn't was good too... read more

I see why Potbelly went out of business in other states. It is similar in that low-grade, fast food quality of a chain/franchise but WORSE than its closest competitor Subway. I have passed by this location before and never saw patrons inside, always looked empty. I stopped by for the first time tonight to try out, 3 men were getting their order so I thought it must not be so bad. Service was unfriendly and they have such limited options. You get white or wheat bread out of a plastic bag. I chose turkey with swiss and all the veggies: lettuce tomatoes onions pickles.... That's literally it as far as options. So I decided to add hot peppers too (but they are TOO SPICY). I couldn't even see how my sandwich was being made behind their set up. Bread was borderline stale, very dry. I think Subway offers fresher bread. The deli meat was so paper thin and of no substance. There's nothing special about this place. Measly amount of sandwich fillings inside. Pictures speak louder than words so look at the pics here and you'll know. Don't waste your money $8.20 for a 9"sub that won't leave you full or happy. read more

Potbelly - Turkey with swiss - Sandwiches Near Me - Baltimore, Maryland

Every time I go around here the only thing I get is a loaded baked potato soup with bacon bits and pop toppings The sandwiches are good to but I only go for just the soup unless I'm really hungry and I'll get the wreak sandwich either way you can't go wrong read more

I decided to try a Potbelly tuna sandwich on a wrap. Worst decision ever. The wrap was $12.99 alone. The hold sandwich was bland. From the wrap to the lettuce,tomato onion, pickles and the tuna all bland. The place clean. Custom service is definitely lacking hospitality. Subway has them beat. read more

Outstanding Service from all personnel! Great food prepared quickly and perfectly Clean, comfortable restaurant. read more

Happy to have Potbelly in our neighborhood! One of my fav places to grab a cheap bite. Staff is always friendly and food is always good. Keep it up! read more

The food is pretty much like any other PotBelly place, subpar food but the salads are pretty good haha. I wanted to rate this place four stars though because of the wonderful service. :,) They we're so sweet when my order was messed up and it made my day even though I had to go back to get my original order. read more

Bottom Line: Located in the Charles Village/Union Memorial Hospital neighborhood with attentive staff serving tasty sandwiches, chips, cookies, coffees and sodas. I'm a big fan of Potbelly Sandwich Shops in general because of their tasty toasty sandwiches, fresh protein packed salads, fountain Diet Coke and consistently great service. If you are thinking about visiting this Charles Village Potbelly here's some information you may find helpful: - Sandwiches are always made to order and all the ingredients are fresh. My go to is the Mediterranean with chicken or Pizza sandwich. For a lighter but equally satisfying option I like the Med Salad and Powerhouse Salad. - Drink options include my beloved fountain Diet Coke, other Coca-Cola and Pepsi options and freshly brewed ice tea. They also have a "bottle shop" where you can get different bottled drinks from the cooler. - The staff is upbeat and friendly and everyone owns the portion of the process they are responsible for and executes it diligently. - Download the Potbelly app to order in advance, especially if you want to quickly park at a meter without paying it. read more

Pretty standard sammich shop. Bread was good and toasted. Roast beef sammich was satisfying. I feel like it's cheaper than Subway, and I like it more, too. read more

Potbelly - roast beef sammich - Sandwiches Near Me - Baltimore, Maryland

Lately, when I have been at work, I have stopped on through. Since its by Hopkins, you will find lots of college folk there hanging. Metered street parking; although, I have yet to pay, I just park, grab my food and go. Love the sandwiches, I think they are made great, my favorite is the wreck... The staff are always pleasant and I have yet to wait in a long line. I know I'm going back! read more

Terribly rude employees. Work in the area and have been to this Potbelly twice and have also been to the one in Annapolis over a dozen times. Have had food almost thrown at me, as they hand it over the counter. They greet you with "what do you want?". Have seen the manager chew out and yell at employees on the floor in front of customers, no wonder the employees are rude. Potbelly's food is typically good. This location has massive issues with their staff. Avoid it. read more

One is my favorite restaurants. I have been eating here for around 6 years. Potbelly is definitely my favorite place to get a good sandwich. Also, their milkshakes are really good! My usual order is a Big Ham and Cheese on white bread with cheddar cheese and lettuce. Then I also order a vanilla shake. Sometime I get chips but the Big sandwiches are pretty filling, 9 inches long, which is the perfect size for a sandwich in my opinion. The staff here are really nice as well. (In case anyone was wondering, the milkshakes come in four flavors, Vanilla, Chocolate, Coffee, and Oreo) Whenever you order a shake, the employee shouts, [shake flavor] Shake! This is my honest opinion. I have eaten here for a very long time and don't plan on stopping. Unfortunately, reviews can't really show how good Potbelly is, you have to come and try it out yourself! read more

Potbelly - Little potbelly stove indicating the location of the restaurant. - Sandwiches Near Me - Baltimore, Maryland

Another restaurant that doesn't train their employees on actual ADA compliancy with another ignorant employee demanding that they definitely know all the laws when they completely do not. James wouldn't even look at my phone when I tried to pull ADA laws up to show him that my service dog is absolutely not required to have paperwork nor is he allowed to ask for paperwork. It would take two seconds to post a printout of ADA laws in offices of all the shops. But no. Gross. read more

I just went back to visit Baltimore and was surprised to see that the Charles Village area is slowly upgrading. It's strong competition for the favorite Uni Market, and most definitely an upgrade from the Subway down the street. I had the Wreck, which was delicious and the "Big" size is decently filling. The toasted bread and warm meat made it very easy to eat. I asked for pickles, and I guess the waitress heard me wrong, so she gave me a whole pickle, quartered. Seating is a bit tight inside, but enough space. Definitely not for a romantic evening though. The menu is very visible and as you move down the line, you can easily see which toppings and condiments you can choose from. It's a really nice sandwich shop for a collegetown. Since it is new, I hope they always keep the quality as if they just opened. read more

This Potbelly is pretty much the same as all of the ones I've been to in D.C., with one exception; I have NEVER seen a line in here, ever. As a matter of fact, I've never even seen it terribly busy in here, not like in Chipotle down the street. Now, I don't know if people consider that good or bad as a rule - for me, I love it because I don't have to dodge idiots while I'm trying to enjoy a relaxing lunch. If you like quiet atmosphere, this place will serve you just fine. Prices are pretty good. I had a chicken salad salad (without the cranberries) and there was a fair amount of food for a tiny amount of money. I was good and filled up after it was said and done - again, not out of the ordinary for a Potbelly. Definitely recommended. The salads are particularly delicious (chicken salad salad and Farmhouse are the best ones). Tip for Diabetics: The salads (mostly) are A-OK here. Some things you may want to leave off, such as dried cranberries for the chicken salad, unless you can handle them. The sandwiches are another story - unless you get a "Skinny" you're probably pushing it on the carbs. As always..... Disclaimer: I'm not a doctor. YMMV. Seek medical advice and tailor my review to your situation. I simply provide opinion. read more

I've been craving a meatball sub an this is one of the few restaurants that have it on the menu. The multigrain bread is good. the meatball sub could have had more marinara sauce. the regular size was perfect - not too big, not too small. Most importantly I was in & out with my hot sub in hand in well under 10 minutes and there were even 3 people ahead of me. Great speedy service on my lunch break is key! I'll be back for sure! Food - tasty & good quality for the price Service - pleasant and speedy Location - clean and convenient on St. Paul Street main drag Parking- free if you park on 32nd st, bring a quarter if you park on St Paul just in case the meter maids are out read more

Staff is nice, menu is simple, sandwiches aren't bad. Everything is simple and cheap. Reminds me of a slightly better version of subway.

I went to this location on Monday and this was the first time I have ever eaten at a potbellys restaurant. I ordered the Italian cold cut and my boyfriend had the wreck sub we had the Mac and cheese with bacon and mushrooms two bags of chips and a soda. The food was very tasty but lacked abundance of protein. It tasted like subway with less meat. The mac and cheese was different, made with a white cheddar kind of sauce and kinda flavorless. I couldn't imagine eating it with out the bacon. That was the pastas saving grace. The staff was very polite but they did not greet us when we came in and by not welcoming us we did not know what side of the counter to place our order. So that was not that fun, standing there wondering and no one was offering guidance. Truthfully, I probably will not return, it just wasn't anything special to me and was just a generic experience. read more

The food here is fairly good for a quick lunch. It's the staff that are really terrible. Rude, slow, inattentive. I waited 15 minutes for a cup of soup and half a salad and there was only one person in line in front of me. I had to repeat my order 3 times to 3 different people. All of them incredibly rude. i work and live in the hood. Will definitely not be going back. With all of the choices on St. Paul Street - no need to return. read more

Avoid this location. They've got consistently rude people working here. I know because I live in the area and come often. In fact I love the potbelly sandwich chain but this stores management needs to train their people in customer service. I usually go in the evenings and the staff acts like they don't want to be there, treat customers like they shouldn't be there and make it a depressing experience. What prompted me to write this review is not only rudeness but tonight I was genuinely concerned about the safety of the food. It wasn't busy today. I ordered and paid for an uptown salad within one minute of walking in and then they straight up forgot that I had ordered something. Took them about fifteen minutes to realize they missed an order. No apologies, just, 'what do you want?' 'did you order?' There was literally nobody in line. They even helped someone who walked in through the door ten minutes later before they asked me what I wanted. While I was waiting, I heard one staff, who looks and dresses like lil wayne, say she felt sick and was sweating profusely after coming out of the bathroom. I just asked for my money back, wasted fifteen minutes and probably saved myself from getting sick from unclean food. This place isn't what it used to be. Take your money and spend it somewhere else. read more

I never get particularly excited about Potbelly. I'm not sure if it's just that I grew up on other sandwich chains or I've been ordering the wrong things...but I am starting to like it more each time I go. And I'll keep going anyway because pickings in Charles Village are so slim. The most recent I ordered was the roast turkey with swiss. So far it has been my best pick at this place....but I think next time I'll try the wreck because that's what my boyfriend got and it looked great. read more

We are new to the area and wanted to try our favorite food at this location, I made an order on the app for 5 people, and how rude the girl was to me.., she purposely handle the big bag to me in a way that I almost dropped it I had to quickly use my second hand and luckily I didn't drop it. Please consider treating your customers with respect. I will never order from this location again. read more

Had a taste for sandwich for lunch; so, I got the Veggie: includes Avocado, Mushroom, Cheddar, Provolone. I was disappointed when I got to my office with my lunch I see that its missing Avocado and Cheddar! Had they told me there weren't any I would have been ok but to not tell me and hit me with the SURPRISE! this is what we gave you; a Mushroom Provolone sandwich read more

Had the broccoli cheddar soup today and it tasted sour and spoiled (had it before and it was definitely off this time). Seems like this is a reoccurring problem for them. read more

Oh, my God! This place is absolutely AMAZING! I've loved Potbelly's since I lived in Chicago, but this location in particular is by far, THE BEST. They greet you from the door with an enthusiastic, "hello!", the line moves quickly, the sandwich makers are attentive, the food is simple but done well, and everyone seems to really want to be there to make your experience as great as possible. I know, I know, it's just a sandwich shop, but it's a welcomed gem among the drab eateries that line Saint Paul. It just opened up so they're working out the kinks with the staff, and getting into a groove, but that's to be expected. And I might add, that it's smoothing out nicely and quickly! read more

I had the meatball sub. It was just ok. For sandwich shops I found it just average. I'm going to try another location as well.

the food and smoothies are really good but ran into a really rude employee today that was not only rude to me, but rude to the cashier in front of me. the employees here usually aren't the greatest (although there has been one really friendly gal) but the behavior i saw today was especially inappropriate- i'd recommend going to a different potbelly location if you can. read more

Potbelly is a great choice when you want a sandwich with a little more flare than Subway. We always get the Wreck: salami, roast beef, ham, turkey and one of their salads. The sandwich is toasted and there are a variety of toppings. As a warning: if you get all the toppings (we usually do) or just like a lot of the toppings, the sandwich can get VERY WET. We are huge fans of sauce but the combo of mayo, mustard, and oil can be too much. So one tip is to ask for less of whatever you want. The salads are hearty and we usually get the cobb. As a warning, the tomatoes are pretty smushy quality and every time I get the salad, I pick out the tomatoes even though I normally love tomatoes. They also have soft cookies by the register and they are actually a great way to finish lunch. The employees working there are very pleasant and the line moves quickly because they are very well staffed. read more

We have ordered plenty of times from this location, but never have we experienced what we are going through right now. We placed an online order to be delivered. Our food was supposedly made and dropped off, but we never got it. We called and they remade it and said they were dropping it off again. It's been almost three hours and we still don't have our food. We work 3 minutes away and needed food for our meeting. This is unprofessional, ridiculous, and they still cannot figure out where we are. DO NOT EVER ORDER DELIVERY FROM HERE. Not to mention, my colleague was given to a "manager", but then later, he was given to a different manager. This is LUDICROUS. read more

The service at this potbelly store is great. Fast and friendly every time I go there and I've been going here since it opened. If you've never had Potbelly and you're trying to decide which sandwich to get... get the Wreck! read more

This place is ok I just wish they had a little more variety in the sandwich choices. I like the idea of toasting the bread. This is a quick bite to eat type of place. read more

For some reason this place is never crowded. Its a chain. Its nothing fancy or amazing. As far as chains go, its pretty decent and reasonably priced. I nearly always order a wreck with nearly everything on it. Its always perfect. Great selection of salads or sandwiches. They also carry soup, which is CLUTCH in the winter months. If you're still eating at subway, go ahead and upgrade yourself. I love this place; I can get a sandwich a drink, chips and cookies then use the wifi to study or surf the same way I would in starbucks without having to deal with the crowds or noise level. read more

This place is just a subway with a "quirky" atmosphere tagged onto the price. Mediterranean sandwich made me gag