This was my first time getting my own sandwich from potbelly because I'd only had it catered before. But I was really impressed by the options and the prices were decent! I got the Avo Turkey wrap and it was delicious. They really load up on the meat!! The staff was friendly and they have an efficient system for taking orders. read more

Potbelly - Avo turkey wrap - Sandwiches Near Me - Washington, DC, District of Columbia

Service was outstanding and friendly ! The sandwich was not bad, not the world's greatest but good ..... The location was clean and decor on par for a sandwich shop ! I would stop here again ... Join their perks program, it's a really good one ! read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

We picked up sandwiches here to take to the airport for our flight back home. It was convenient to order online and pick up on the rack. We kept the sandwiches for a couple hours and ate it on the plane and it was very convenient. read more

Went for the first time approximately two weeks ago, and the individual who served us seemed, perhaps, on the new side, but was really polite, thoughtful, helpful and kind (hence four stars, instead of three). That said, my observations suggested not all of the service people were helpful... in fact, some of the other people behind the counter were pretty rude, barely acknowledging us prior to the individual who offered to help us, and the food overall wasn't that great. Really wanted to like it, but probably won't be going back, as there seem to be better sandwich options out there with a nicer over all service experience. read more

I really love the veggie sub here. Very tasty. Potbelly gives a wide variety of ways to personalize the sandwich and that's great too. I could eat here multiple times a week. But there's a problem and it must be stated - the customer service is bad. Really bad. I go to Potbelly Sandwich Shop KNOWING that I will not be treated well. The people who work there barely talk (except to each other) and they're very inattentive. But - even with that bad customer service - I know I will return to get another veggie sub soon read more

Always a fan favorite for a quick lunch. Great service and friendly staff. I'll be back!

I tried this sandwich shop a few months ago and the employees were very rude so I haven't gone back in a while. I figured maybe things have changed over the last few months obviously they have not. A lady taking our order was incredibly rude. They have no communication within themselves and the whole ordering process was horrible. While I, in general, like Potbelly sandwiches, I will not be going back to this Potbellies sandwich shop, even though I like their sandwiches very much because of the attitude of their employees. read more

First time at Potbelly. Person taking order was not very patient. Even though no one behind us we felt rushed in the process of how to order. Sandwich was ok. The pizza sandwich thing was not all that. read more

First time trying and it was great! Super yummy and employees were nice and worked fast. Hope we get one in my town!

Food was fine, and i learned something new: there may be nothing slower in the universe than a proud gay black man. After finishing the previous sandwich, it must have taken three minutes for him to saunter over to the sink, wash his hands, deeply sigh, then as slowly as a glacier, drift across the service area... Deeeeep sigh, glance at me (the only other person in the restaurant), eye roll... Languidly unfurl his arms and hands like branches and leaves of a sapling in spring as he stretched and yawned... Eye roll... Adjusts the breads. Washes a knife... Looks at me waiting like a golden retriever at the door before the mailman comes... Eye roll... Aaaaaaaand finally asks what i want. But not with words, just with a "well, WHAT" kind of look. I would describe the sandwich making process but I have to drive my kid to school and get a few things done today. read more

First time trying this place and I'm pretty sure I'll be back before I leave. I'm in town for a conference and this place is right across the street from the hotel. I tried the grilled chicken and cheddar cheese on wheat with bacon, a dab of ranch, lettuce, tomatoes and Italian seasoning. Maybe I was really hungry but I thoroughly enjoyed it. For those who have never heard of this place, it seems to be a cross between Firehouse Subs (everything is warmed/toasted) and Subway because you can pick your toppings. But the one difference that I saw is that they sell shakes! Yum! Wouldn't have thought about shakes and sandwiches, but why not? I'm sure there is more to this place that I haven't mentioned, but I was in a hurry and didn't get a chance to linger too long. And they also sell Zapp's potato chips!! Yes!! I just wanted to take a moment to say that if you're from out of town like me and visiting the D.C area, take a chance on this sandwich shop. It definitely hit the spot for me! read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

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Went here on a Saturday afternoon to grab a quick bite. I got a whole sandwich because the other options did not seem like it was going to keep me full. I got the Italian sandwich which was really good with the jalapeños I added to it. The staff here was friendly and helpful. I would definitely come back to this Potbelly if I am in DC. The bathroom was super spacious and clean! read more

Potbelly - Menu - Sandwiches Near Me - Washington, DC, District of Columbia

Good atmosphere, service and all around good food. I was looking for something that wouldn't sit so heavy on me and hit the spot and the chicken sandwich with tomato soup did just that. UPDATE: Downgraded to 3 Star. Understaffed on our second trip and was told we'd have to wait for a smoothie to be made because of the long line that formed behind us. We sat there while three other customers after us had their's made, that's when I had to say something. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Not a clean location, the staff was rude and not welcoming. The next door restaurants offer much better appeal

Across from Illy, Potbelly offers a quick option for reasonably-priced hot sandwiches. read more

Potbelly - Powerhouse Sald - Sandwiches Near Me - Washington, DC, District of Columbia

I had heard good things, menu looked yummy online, I saw they opened at 7am so I was like, why not? Try it before we leave DC. It took forever, not sure if it was grubhub or potbelly but I ordered at 830am and it didn't get there until 945 or later. Anyways. The sandwiches were hot, which was okay, but they were so underwhelming. Like if I had to choose between them and subway I would choose Subway. Not sure if its the location or what, but I wasn't impressed. The mac n cheese tasted okay, but the noodles were overcooked. Overall wish I had just saved my money. *** wow, should have read through these reviews before ordering!*** read more

Food was really really good! However, their staff wasn't friendly. The food makes it worth it though, as you only have to deal with the staff at the counter. read more

Fast and convenient. The line wasn't long when I came in around 11:55am on a Tuesday. I find it a little odd how the menu in store offers a slightly higher price than the online order menu. Also the tax percentage is way different. After reading a couple reviews about the online order doesn't seem to work, I thought I might as well avoid the online fee and order in store. But because of the price/tax difference the total ended up about the same. Maybe they lower the price online so that customers don't have to pay extra? Maybe. My roast beef sandwich wasn't bad. I just wish there was more meat and veggies in it. It's not something I'll be craving in the future as the sandwich is very ordinary and mediocre, but it's possible for me to revisit for its convenience. It only took 2-3 minutes to order which was great. read more

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A bit disappointed with this place. Sandwiches are small and do not look like anything close to their advertised pics. Food was average, but a bit over for what you get. read more

Tasty sandwiches. Good service. Friendly staff. Try it for a quick snack. Good location.

Potbelly's, what would I do without you? Located next door to my job, I find myself here a little too often. Back when I was tan and living in Miami, I would often crave their chicken and cheddar sandwiches. I was thankful there was a potbelly's located in the southwest terminal of BWI airport so I could grab a sandwich before I headed back to the 305. Now, I get it all the time!!!! They have the best breakfast sandwiches (I dream about them) and even their salads are dope. I'm currently chomping on one as I speak, and this is big considering I hate salads!! Well priced, reasonable prices, and pretty quick service. read more

One of the least exciting sandwiches I ever had. Grilled chicken sandwich was just bread and chicken. Nothing else. The service at the counter is very slow and as detached as possible. 3 stars as the sandwich was edible - bread not stale, chicken fresh and warm. I will carry on for few hours :) now. read more

Nice people, explained everything to us since this is our first time. Sandwiches are really good. Nice, social distance seating area.

Great sandwich spot across the street from The Wink Hotel. Stopped by for a quick lunch, and shared the large turkey club with my husband. Each half was very filling, and it was made with real turkey, not lunch meat. read more

First time in this place was for breakfast. I was looking at all the menu options and looking for a breakfast menu, I didn't see the sign "order here". I just went to the end and asked the employee. She gave me an agitated yes. I gave my order and she didn't bother to tell me the next step. So I scoot down the line to the register and waited. Another lady starts shouting to me, what did you order? I'm a little confused because there is only me in the shop at this point. How could she not know what I ordered? So I tell her, she as asks what toppings. I tell her none, she asks again and points at a board, again I tell her none. The lady at the register looks annoyed to be there but gets me out the door without incident. I returned that afternoon and got the same annoyed/agitated behavior from the staff. I won't be returning, despite the food. For breakfast I had an egg and cheddar square. It was small but good. For lunch I had a chicken and cheddar original. It was a decent quantity of food. read more

I used to use this place because its convenient for where I work. However, sometimes I have to place an online order for pickup. Every-Single-Time I have done that, it gives you a time to pick it up. It is NEVER made when I show up. They always end up making it while I'm standing there. The point of online ordering is because someone doesn't have time to wait in that long line. I suggest not offering that option if you aren't going to fulfill it. I think my convenient lunch spot won't be here anymore. Ridiculous. read more

Ehh. Pretty average sandwich shop. There isn't a whole lot to choose from and I'm not sure if this is standard but the only cheeses to choose from were provolone, swiss, and cheddar... :/ I told the gentleman at the counter I did NOT want my sandwich toasted but it was toasted anyway. It sucks because you can't see over the counter unless you're really tall so you can't see what they're doing to your sandwich. It was $15 for a 6in sandwich, chips, soup, and water. Wasn't really worth it imo. read more

The worst experience I've ever had at a Potbelly ever. The guys making sandwiches were dismissive and more involved in their conversation about smoking pot than they were in making my sandwich. Open conversation about drug use is not OK. I don't care how high you got before work or last night.... There was one other person in line and they still asked me at least 3 times what I asked to have put on it as they put on then took off toppings I didn't want (what if I had a food allergy?). The whole ordeal took close to 20 minutes since I had to go back and remind them to give me the pickle that I ordered and paid for. They guy from the register ended up using the same hand he takes cash in to dip in the pickle jar and grab it. Truly awful and frustrating. I told the guy on the line to listen to me when I gave him my order the second time, which got me an eye roll and he STILL got it wrong.... Never going back to this location. Don't like paying for punishment... read more

Can't go wrong with Potbelly for lunch. Good price and a good sandwich, the store was clean and the line moves fast.

Im still not done eating my sando and have to write about this place. For a quick bite and visual pleasing milkshake. Eat here. California native approved. Two thumbs up. They promise fresh ingredients, check. Fast food (under 8 min) , check. FRIENDLY yup. Thanks for a first meal here DC! read more

Potbelly - Oreo milkshake - Sandwiches Near Me - Washington, DC, District of Columbia

This store was okay. The service was a little offputting. They seemed to think I was intruding on them to place and order. They got the order wrong - not horribly wrong but wrong. The restaurant was clean and the food (despite not being what I ordered) was just fine. Even accounting for being a fast-food chain store only two stars: meh, I've had better. read more

Potbelly is one of my favorite sandwich shops and I'm glad to see them opening up lots of cities. Their bread and ingredients are all fresh. I especially like their breakfast sandwiches. The bacon is peppery and meaty - yum! You can add tomatoes and other veggies to them to make them "Western." This location is like their others, clean with a nice busy ambience. They get people in and out quickly. The people working there have been pleasant when I've been there. A good option for an inexpensive meal in the West End. read more

The prices here weren't too bad, but i thought the sandwiches could've been a little bigger. The worker also took forever to make a smoothie which i didn't understand, especially since nobody before me ordered one. read more

The best sandwich shop!!! Prices are so reasonable. Fed 5 with delicious sandwiches for 38 dollars. Win!! read more

Potbelly - Pizza sandwich yum - Sandwiches Near Me - Washington, DC, District of Columbia

A perfect get me up snack for lunch on the go, a casual snack or even a hearty meal. This outlet was conveniently located had good service and had a nice variety of items to try. So for my first visit I am quite impressed and will keep it in mind for future visits. Convenience is awesome! read more

I take back my positive review. I have had to ask employees to stop chatting and help me last three visits. They're rude sometimes.

Potbelly is tasty, cheap, and reliable and this location is clean and efficient. The workers are friendly and move the lunchtime rush through quickly. The chocolate brownie cookie is amazing and I'm a fan of the seemingly little-known breakfast. An egg, cheese and bacon sandwich with all the veggies (note: the bacon is cooked nice and crispy like I like it!) is only $3 and way tastier than McDonalds or Starbucks. There is also never a line in the morning so it only adds about 5 minutes to my way to work. read more

Chicken salad sand was nothing better than I could make at home. Salad at first sight looked lacking, but it was very tasty. read more

Grabbed lunch here for the first time yesterday afternoon when I had a break in between my two classes. Staff is very friendly. Location is very convenient since this is walking distance from my building on GW's campus. Sandwiches were ok. It honestly wasn't as filling as I thought it would be, nor was it as delicious as I had hoped it would be. I know that there are better sandwich places around campus, but if I'm really hungry and need to grab a sandwich right quick, I'll come to Potbelly. read more

Life wouldn't be complete without Potbelly's. I am obsessed, I could eat here 2-3 times a week. The sandwiches here are so good, my go-to is the grilled chicken & chedder. The southwest and the chicken enchilada soups are also really good.Don't forget the oatmeal chocolate chip cookie, possibly the best cookie I have had. read more