I've stored here for nearly a decade. Why? Because they are the best. Extremely secure and…read moreincredibly clean with well-kept grounds. To top it off, the staff is friendly, helpful and knowledgeable.

I went to another storage facility, that was so horrible, the on-site person was MIA, and the call…read morecenter was not helpful. (I'm not going to name names, but the cube did not seem too "smart!" Immediately cancelled the contract. Just started randomly calling storage places. DONT GO ANYWHERE ELSE! This place is really the best. Real human in the office, super helpful and place is immaculate. Don't be fooled by National chains. This is superior in every way.

We finally got a spot RV parking space here! We've been trying to get into this storage unit for a…read morewhile and so happy a spot finally opened up. We were attracted to the storage facility because of the close proximity to our house and quality of the space especially the high level of security and more importantly, the wash and dump station! Staff is also very friendly. Definitely recommend!

Kudos to a clean and safe facility. Rented two years and each time I visit I feel safe and…read morecomfortabl. I love the wash station for cars and trailers. Very convenient loading and unloading. Tell staff AF sent you for a possible discount.

Great service, fast, friendly, service. Very easy…read moreand clean space. Would recommend to anyone

Amazing experience dealing with Glenda! Moving is already stressful enough, but she really went…read moreabove and beyond easing all of our concerns surrounding storage. She was very honest and transparent about their deals and special pricing for the beginning and how that would eventually change over time, to make sure we understood everything ahead of time. Additionally, since this was our first time renting storage in awhile, she was AWESOME about showing us so many different units and giving all of her suggestions about what would work best for our needs and space. Thank you again Glenda!

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

DO NOT GO HERE I…read morecame here to help my mom move out her storage unit and was shocked by how unprofessional and uncomfortable the experience was. At the start, my mom briefly parked in an area we didn't realize was not allowed. Instead of calmly explaining or directing us, the woman who sits in a chair right as you enter the facility? who referred to herself as "the enforcer" , immediately began verbally harassing my mom. She raised her voice and made comments such as, "You need to move your car! You can't park there. I don't know why you think you could -- you're so privileged." These remarks were completely inappropriate and unnecessary. My mom was polite and immediately went to move her car. Even after that, the employee continued ranting. When I calmly stepped in and said that my mom was already moving the car and we were just trying to figure out where to park, the employee redirected her aggression toward me, telling me "no one asked you" and making additional rude remarks. We moved the car and parked around the corner, but the situation didn't end there. The employee continued loudly talking to herself about us while new customers were walking in and witnessing this behavior. At one point, she even walked around the corner and stood watching us load our belongings, which felt intrusive and intimidating rather than professional. Throughout all of this, management was present, saw what was happening, and did nothing to de-escalate or correct the behavior. We were respectful, calm, and cooperative the entire time. This was a simple parking misunderstanding that could have been handled with basic professionalism. Instead, it turned into an uncomfortable and stressful experience during an already difficult moving process. I would not recommend this location based on how customers are treated, and I hope management seriously reevaluates staff conduct and training.

Bill at the Poway location took my order by phone as it required details of a problem I had. I am…read morein Nevada recovering from medical problems. Bill was there and completed the process himself. His kind and generous actions was above and beyond my expectations. Thank you Bill, Sincerely, John Johnson.

After a remodel a year or so ago, the exterior doors to the interior storage units that previously…read morehad locks were replaced by unlocked doors. This allowed anyone to enter the hallway and be able to break in without being seen. This just happened to me and all my boxed were gone through and several items were stolen. After many years, I am moving out.

PROS: The Management, Isiah Brown and Courtney. Two Rock Stars! The two of them are a strong,…read moreeffective and professional Team that makes this place work. The Pricing, fair and competitive. The Location, right off Poway Road at Garden Road. CONS: For an office, it's an older property with some cosmetic challenges. For storage, have not encountered any issues. We rent an office space for our Business, www.perfectheatingandair.com and a storage unit. While it is true that there were some major issues and we actually moved out when the problems were at their peak, the management team and corporate, has taken measures to resolve those issues and make notable, necessary and continued changes here at PRIME. After learning they hired a competent, motivated and hard working Asst. GM, Isiah Brown, we moved back in. It's been almost 6 months now and the changes for the better continue. I actually love my office now and really appreciate all the hard work the PRIME team puts in. Thank you guys!

Perfect delivery to our non-standard driveway and garage door. (The big box national chain couldn't…read morehandle this.) Very happy with MI-BOX. Thank you.

Daniel did a fantastic job navigating an odd shaped driveway and ornate garage overhang. The size…read moreMI-Box we needed barely fit the length of the driveway, but Daniel took the time to make sure it was just right for us to access.

Senol,Sergii,isa and samat did a very good job, fast and very careful they helped me to move to my…read morenew place

We just finished a 12hour move with Selon leading and managing the move. They did an amazing job,…read moreand miraculously got all of belongings in a 10X25 storage unit. I'm on team Selon and Best California Movers.