This place is full of men that talk down to women and when we tell them what we need, they laugh at…read moreus and then get surprised when you get angry. They sold me a faulty battery and tried to argue that they didn't need to give me a new one even though if it died before a year they needed to give it to me and they said well you weren't he is gone and you already used it for the second battery and I said I argued I said yes I know that but it still shouldn't have died before years was up so give me my battery and he starts laughing.

I asked a simple question: what is the return policy? An employee who wasn't even involved in the…read moreconversation decided to tell me that I should take it to an actual mechanic instead of testing parts. The comment was rude, dismissive, and completely unnecessary. What made the interaction even more frustrating is that he had no idea that my father and brother are mechanics and were the ones advising me on what to purchase. His attitude came across as condescending and, honestly, somewhat chauvinistic. As a woman, I felt like I was being talked down to rather than helped. The young gentleman, Kayden, was the complete opposite. He was helpful, informative, professional, and treated me with respect. Kayden provided excellent customer service and is the reason I'm giving any positive feedback at all. Management should take note: Kayden is an asset to your store. The older employee needs to work on how he speaks to customers.

My guy Christopher helped me out quick and easy, he's a great guy. I was very satisfied with my…read moreexperience

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

We've been looking all over for a specific head light and found it was here. Upon entering the…read morestore the Manager Alejandro greeted us right away and was there to assist us. While getting our lights his coworkers Colton and Bryan grabbed us the extra things we needed to put them on. Not only did these guys know by knowledge what we needed they also knew how to be friendly. You don't come across people like this nowadays and we definitely will be coming back for our auto needs. Thanks so much guys.

Sam was very polite. He was on a call but still acknowledged my presence. The store was clean and…read moreorganized. Sam had me in and out the store in minutes! I went there to pick up an online order.

Great place for vehicle inspection. Owner is very nice and follows all the rules! Recommend this…read moreplace 100%

Just left this location and witnessed the cashier cursing out a customer because the customer had…read morepurchased the wrong part and wanted a refund or to exchange the part. The cashier proceeded to follow the much older man outside to his vehicle threatening him. I was so shocked at what was unfolding, and the lack of professionalism or even just common decency. If this is customer service today, I will shop online.

Got a great customer service from Jose R. I was looking for an o ring, but couldn't explain in…read moredetail, but he was patience and fondly for the right part. Appreciate your help Jose.

The Mercedes mechanics say this place is the best. That's a good referral when one of the world's…read morebest automobile maker workers take their cars to 290 Audio. I trust my Mercedes mechanic and if 290 Audio is his friend then 290 Audio is my friend.

they offer one of the best services and prices in the cypress area they did my rock lights and the…read moreprices and the quality were excellent

Found the product I needed, good price. Service was lackluster at best. Another employee who looked…read morelike he didn't want to be there.

I went here to get new wiper blades and this by far is my favorite Advance Store now! Jackie was…read morevery sweet and helpful! She told me about the wiper warranty for $3.00 per blade that I did add and she informed me about the $15 mail in rebate for the Bosch Focus Blades. This is definitely my Advance Store that I'll shop at. Thanks a lot Jackie!

Shout out to the assistant manager Will for helping me with my headlight bulbs thank you for being…read moreso kind and helping me figure out what the problem was. Thank you for installing and I appreciate your wonderful customer service. I will definitely be back if I ever need to.

I bought a set of Silverstar lightbulbs for my car. I installed one of them for one second, I…read moredetermined the color was not the same as stated on the package. I went to to return it. The manager said it was electronic and he would not give my money back or a store credit. Horrible customer service. They just take your money.

It may seem simple , but after a days work you expect people to be as professional and…read moreknowledgeable at what they do. I got the guy w/ the laziest disposition, who after looking at the screen still seemed to send me 8 miles home with the WRONG part. Was upset but not ticked off. When I returned to swap part for the correct one, he was sitting in a chair in the back and finally got up to make the correction. The young guy working was the opposite (attentive/ helpful) with his customers and if I choose to go back to that store hopefully he can help . Hope that wasn't a manager in any way!!! Beware and maybe do a google parts search first. Employees reading this will automatically know who I'm speaking about....

This is a same day comparison review since I had a crap experience about 200yds down the road at…read moreautozone, so tit for tat the service, attitude & friendliness was night & day. I had a light on my dash for the last week plus & I thought it was the low tire pressure light, but I checked my tire pressure all around & thought it might've been something else. So I pulled up, popped my head in the door, asked if someone could run an engine code check for me & someone came right out. They ran the check, no engine fault codes registered, we exchanged some polite words & they agreed it was probably the Tire Pressure Sensor if all my tires had sufficient pressure. Now I'll have to go back to Walmart to see if they need to reset my TPS. They were very cordial, quick in their service & helpful.

So I go into a accident around 5:30 pm . My tire popped and I needed to get to a shop immediately…read more Not only did they take care of me right away but let me tow my truck there . They gave me a great deal and stayed open 45 min after closing to take care of me . I would definitely recommend them to take care of any needs . 5 stars !

My son & I came in here a couple days ago because his AC wasn't working. The tech & eval process…read morewas fairly straightforward. They recharged our Freon and charged 80 bucks. They gave us an action plan of suggested work going forward. Terry seemed pretty nice.