Overall I didn't think the selection was great and I'd prefer to buy retail store items vs outlet specific. I thought the sales associate was a little pushy. That said this store has some items that might interest you. - Make sure to ask what is outlet specific vs retail store merchandise (if you care) - about half of the purse and accessories were outlet specific - I didn't think the selection was good but this could vary (?) - The sales associates are pretty attentive - that could be good or bad - They said the average discount is 40% off retail - They had a selection of outlet specific black nylon accessories and bags read more

Quality/Quantity - Another one of my wife's favorite brands. I have been "eyeing" this reversible jacket for years; it's a classic. But currently not willing to shell out another $1,100 (and that is the outlet price). My wife has many purses and wallets with this brand. Their other brand is Miu Miu. Well there are 6 major brands under their umbrella, see website. Atmosphere - Good size location. I especially like how the men's section is at least of the location, which is rare for these luxury brands. Plenty of mall parking, especially on this raining Sunday. But within an hour after the rain stopped, the mall got crazy busy! Service - Good. Price - Expensive. Owner Comment - Congrats on your success since 1913, formally known as Fratelli Prada and with your 606+ locations. 1913 - Started as a leather goods business. 1977 - Granddaughter Miuccia started making their signature waterproof bags (backpacks) out of nylon. 1979 - Improved designs to tough military spec black nylon; actually one of the reasons I like this brand (and Tumi's brand also, which has a similar concept). 1992 - Miu Miu brand launched. read more

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During store hours, the Prada store was not open. No customers were inside, and we could see employees walking around, but they still didn't open the door. Nobody came to explain anything or assist us. Very poor customer service. read more

I found the cutest purse at the Prada Outlet. Actually, I found multiple purses, but could only allow myself to leave with one. They had such a great selection of items and I absolutely love the bag I walked away with. Service was attentive, but very quick. It felt like they were moving fast to get a sale, but I allowed myself time to really look at the different options before making my selection. I appreciated that they did provide helpful input though. I noticed a minor imperfection with my bag, but they didn't have additional in the back. As an outlet, a lot of what you see on the floor is what you get, so you've got to check it carefully. After asking them to check it out and possibly see if they could rub out the imperfection, they did offer 5% off but said that it would be final sale only. I'm happy with my find, especially for the price. read more

Got some great deals here at the outlet store. Glad I made a stop here first before going to the boutique.

We stopped by to purchase gifts for our dad for the upcoming holidays and it was our first time at the Prada outlet. Upon walking in, we were greeted by friendly staff! Natalie, our sales associate, was incredibly welcoming, knowledgeable, and helpful. All the staff were so sweet! We loved the warm, welcoming atmosphere. It was great that we could easily browse on our own but also receive help right away when needed. Compared to other high-end outlet stores nearby, Prada's team truly stood out. We wish every store had sales associates like Natalie. She truly made our shopping experience so enjoyable. We'll definitely be visiting again. Thank you Natalie! :) read more

Tim was very helpful in helping us find shoes that we lived in our size. He was attentive, friendly, and prompt. We came back here a second time just for his customer service in getting our shoes. :) Thank you Tim! read more

The sales girls friendly informative. She knew her job well something I truly admire about people not sales at all. I had my daughter help me pick out a purse FaceTime so the sales lady had lots of patience didn't bother her at all that I was consulting my 24 yrs old. Which was awesome on her part. The value was impressive I won't say how much I saved but let's say enough to come back. Thank you! read more

Always love the selection and the customer service! No trip to the outlets would be complete without hitting the favorites like Prada. My daughter and I had a fun quick day. Bring lots of water and snacks in case snack stands have long lines. Shop and want the steps! read more

Prada Outlet - Outlet Stores Near Me - Livermore, California

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Good selection of items for both Prada and Miu Miu. This is a great place to browse for pieces, especially clothes. They have a lot of men's and women's clothes/shoes offerings. If you're looking for a specific bag that's popular though, you'll probably not find it here, but that's expected! read more

Meilad was sooooo helpful. I called around to the other outlets and no one would answer the phone or help after days of trying. He went above and beyond. read more

I really LOVE this Prada okay! They have the best customer service ever ! SHOUT OUT TO one of the managers Mathew by the way. He is super helpful. What I really love about Prada is that you can go back in a certain amount of time and get things fixed ! My key chain needed to be repaired and they shipped it I guess back to the Prada corporate and got it fixed. That's really awesome because I got a key chain a while ago from Gucci and it broke and Gucci told me " Sorry ' can't fix it " So it's really awesome Prada has services that fix things and to top it off every time I go there ever one is so professional and so Nice! You guys are so awesome Really this 5 stars doesn't even do enough wish I could give you guys 10 you guys are so awesome thank you again . read more

Prada Outlet - Prada - Outlet Stores Near Me - Livermore, California

Poor service. Majority of the SA's here are very transactional. I had a girl "help" me out to only completely forget about me once another person walked in. I was only able to try on one shoe and I was left unattended for minutes because she decided to help someone else. If you don't care about client service then this is the place. read more

Love that this is an option in our area! Found a great bag. No pressure shopping but my sales rep. Forgot her name. The limit how many ppl come inside. Not so much due to Covid. But more for how many shoppers per sales person there are. Hope they start to carry heels in the near future! read more

I love me a Prada store I just love this store the staff is well trained, the establishment is organization and clean super cleaniness of this store it is super organized and just what a friendly staff that warm and welcoming they really have an abundance of start an amazing deals so if you can stop in at the store, I advise you to come in enjoy the welcoming staff and the amazing merchandise, just beautiful read more

The main reason I came to the outlets today was because the hype of YSL. Unfortunately, their customer service wasn't on point. Finally our last stop was at Prada. Everyone that works at Prada was super kind, professional, and very polite. I felt very comfortable shopping inside Prada. I didn't felt judged at all, due to what I was wearing. They gave us space as well as great service. We ended up making a few purchases at Prada instead of YSL yesterday. Definitely going back to Prada soon. read more

Prada Outlet - Outlet Stores Near Me - Livermore, California

No line at this store- half of the store is Prada and half is Miu Miu. The bags look more like their regular product line and not all seasonal bags. The associate was helpful and took bags down to show them without any hint of snobbery. Ended up getting a bag for my mom from here- it is made in Turkey and not Italy which is disappointing. The dust bag is more like paper instead of cloth so that can be improved. Overall a good shopping experience. read more

Nice store with friendly staff. Selections are limited but worth visiting when you're in the area. read more

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They are really sweet and helpful when they see you mean business. They are taking a lot of precaution now during covid read more

Alwsys check the labels. Some of the sneakers are made in Vietnam. Keep in mind that some luxury brands made cheap products that are only sold at tgeir outlet stores. Kate Spade also does this. read more

Just went in here today to purchase something.(8.24.19) Warning!!! This will be a long detailed review from a little disappointed customer. So bear with me. Ok I'll be honest, Gucci was my first choice but bec I wanted to save the best for last. So, I went in here first just to check if there's anything that that will catch my eyes..I got in right away coz there is no line. I walked around and I found 1 purse that caught my eyes. Tried it on, and I loved it. But I was torn bet. red and black since no one is helping me I just asked the older white lady who works obviously works there. So, she explained everything but when I'm going to asked something she went to the other customer (looks like she knows her) and she never came back. No big deal. Since I'm undecided. I left. But after I checked other stores and I kept thinking about the prada purse I went back again. This time with my husband and kids. I grabbed the purse that I really wanted, hold it, and look around more. My husband got a help from a guy worker there and he was assisted right away great! And me? Got nobody's help again. Looking at the workers they are really profiling you! So i went to the back and it was shoe section for ladies to check the sandals and then there I got help! Tried it on, and I liked it. They were helpful. I'm also an observer since my kids are young(11,10,7&1) So, this one younger asian lady walked to the shoe section(she was in the front section earlier)(maybe? Maybe to checked if everything is alright or if my kids or my youngest(will be maniacs touching everything). Honestly, they are all eyes on us.haha. funny right? I dunno if that's bec of my kids trying to touch everything or it's bec we are not paying yet since we are still shopping more. Then after I got purse, my husband's sandals, and my sandals, we went to the front and I was eyeing this little cute wallet so I got it too. Like I said, nobody is helping me, (except in the shoe sec) so, I kept calling this old asian lady to help me (bec she was just standing there) She did help but keep going to the new person who just came in. Basically she was back and forth. I was her costumer but she will go to the other one. Ofcourse I have to excuse myself everytime I have to call her. I'm no way a diva. Every one wants a GOOD CUSTOMER SERVICE TO A LUXURY store. Even though this is an outlet still, the prices of every single item here is expensive. So you expect a great service or at least good one. Yes! I got help bec. I asked for it. Usually, I really don't like to ask for help everytime I shop. I'd rather me call them than following me around. But this is different no total help unless you asked for it. Since we stayed longer in this store more people are coming in and bec I can see everything obviously the workers are following the new ones than us. * I know each associate works in different department it is obvious. You can even tell. Because they are just there in their designated place. Like I said in the shoe sec. The sale associate helped me all throughout.( read post properly) But not in the bag sec. Anyhow, I still purchased everything that's in my hand. 1 purse with a CHEAP dust bag that looked fake!(I had 2 purses from prada that I purchased here before and the other one online(saks) so I know what their dust bag looked like), 1 pair of sandals that has a cheap box too, and even 1 cute wallet. And 1 pair of my husbands sandals that has original box with all logos in it even the paper. (See attached pictures) Overall, I still love PRADA itself, the only downfall here is their CUSTOMER SERVICE!!!! Please! Treat people equally! Whether they will purchase or not! read more

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I have to say my first time shoping at this prada store will be my last time. I went on a saturday (memorial day weekend), it wasnt packed fully but going into the store, I wasnt helped at all in the first 15 minutes I was there. When I tried to get help from the salesperson, a asian lady, she was rude. She'd run off and would act like she was in a rush so couldnt get any of my questions answered. Unfortunately I feel this prada store racially profiles alot. I saw customers who were of asian descent helped out more quickly vs any other ethnicity. The only saving grace to my visit was Moises, I believe he was an cashier but really helped us out in purchasing an WoC (wallet on chain). Funny thing is the asian lady who acted like she was too good to help us out, took credit for this sale when she hardly helped. I will be going to another Prada for future purchases. read more

Prada Outlet - Outlet Stores Near Me - Livermore, California

Service was the best, Suzanne was very helpful with me from the time I entered the store until I left! Beautiful store with a good selection. read more

Beware of 'Made in Vietnam' sneakers. Don't buy these shoes. I believe they were made in Vietnam to be sold at Prada Outlets only. They are sold at a high price to unsuspecting customers. All Prade sneakers sold at Neiman, Saks, Nordstrom, Yoox are made in Italy! The bags are nice. Dust bags are cheap looking, I agree with the other reviewers. Customer service is a hit or miss. Most of the staff are nice except for one young Caucasian girl that worked in the shoes department. She was unhelpful, unaccomodating. read more

I have shopped here on three separate occasions and have had varied levels of customer service with each visit, but still had an overall positive experience on all occasions. I recently read a review on this particular "Outlet" store, which the reviewer made reference to "Asians everywhere and there were practically no sales." It's unfortunate that such comments like that are made here, even jokingly. The Paragon Outlet stores located in Livermore California are a destination stop for tourism. Regardless of the ethnic background of those tourist, they bring revenue to local restaurants and businesses in the City of Livermore and within the County of Alameda. With that said, if one isn't comfortable dropping $350-$2000 at the drop of a pin, because it's not discounted enough....then maybe the Prada Outlet store just isn't the store for you? And that's okay too...there are many other stores to shop that offer great savings! Our sales associates name was Amanda, she didn't treat us any different from any other of her patrons that were in the store. Was it a little busy, yes it was. But all customers were being attended to. I simply wanted to purchase a handbag for my wife, that she's had her eye on. Although this is an outlet store, which usually carries last years trends, there are many good deals here. I know Prada pricing, and contrary to belief that there are no real discounts here, well there are! Just on my wife's handbag alone, I saved $400. So I decided to add a wallet for her as well. As we continued our shopping, my wife picked out a pair shoes for me and asked if I liked them? And indeed did like them...so for my Valentine's day gift, she decided to purchase a pair for me, saving just a little less than $175 off retail. Amanda was was very helpful and attentive. She didn't know if we were just window shopping or serious buying customers? She just treated us as her customers. Something I learned long ago, treat others as you would like to be treated, and If you have the right attitude and the right approach to things, somehow it all works itself out? My wife and I are just normal people, we dress normal and act normal as we can, okay we can act goofy at times too, but you I hope you get my point? Based upon my experiences and observations within the store itself, there is slight disparity to a Prada boutique and a Prada Outlet store, but you as the patron must have this understanding as well, even before entering! And if you do, you too can have a wonderful shopping experience! read more

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This store had the bow flats made from leather for $320 when they are normally $550. Some of the shoes are cheaper than online sales (the rose colored heels, flats, driving loafers). They also had the signature nylon makeup bags for $110. All sizes are $110. They have three sizes. They come with authenticity cards and warranty for one year. Service was friendly! Varinder, the guy with longer curly hair, helped me and he was awesome. Thanks again! read more

Been to this outlet location 3x and every time we had a positive experience. Finally bought a Prada bag the last time we went as everything in the store was really cute! The SA that helped us was Yu and she was super sweet and awesome! Thank you for a great experience! read more

The only thing fake about this Prada store is the customer service. Real bags. Fake smiles. After examining most of the bags, the sales guy with a stiff upper lip would tell us stories of what his clients would use the bags for. Okay. He didn't smile or try to act human... he was more robotic. Then his tone changed when we decided to plunk down for a bag as a gift to a relative. All of a sudden, life was fun and he laughed along with us as we joked around. The relative better love this handbag because all sales final. Otherwise, I hear eBay around the corner... read more

If you like to buy garbage by a brand and staff that doesn't even stand behind their products, this is the place for you. I purchased a Prada wallet at this spot back in 2014, less than a year later a patch of dye just suddenly faded and wore off. Normally wear and tear, I can completely understand, but a section of leather just losing all of its color? It's like my wallet has skin pigmentation disorder. I took the wallet back to the store for for a warranty claim for manufacture defect. I get it, there's a no refund policy, but a reseller and the brand should stand by their product and honor their warranty right? I dropped off the wallet to be serviced back in November of 2015, I was informed that the process should take 8-12 weeks...OK sure no problem, most luxury brands do this. I was told under certain conditions that I may have to pay for the repair even though it was under warranty. Not really reasonable, but OK let's send it back and see what the problem is... Fast forward to Jan. 28, 2016. I get a call from this store telling me my repairs been complete and I can come pick up my wallet. I stopped by to pick up my wallet about a week and a half later and the repair? It was nonexistent. I was told they couldn't do anything to fix the problem. They told me they could fix it if the badging fell off or if some stitching came loose. I was formally told there was nothing they can do. What a joke. There are knockoffs with better quality and cheaper brands that would stand by their product than Prada. I'm genuinely disappointed in the staff here. I didn't get a formal reason to why Prada couldn't do the repairs. Not only does the manufacture not stand by their own products, but the resellers won't either. This place and brand just lost my respect. It's overpriced, poor quality, and neither the manufacture or the reseller is willing to stand by their products. Explains why they have a no return policy, because all they sell is garbage. read more

Prada Outlet - If you want a luxury brand whose manufacture and reseller don't stand by what they make or sell, then this place is perfect. - Outlet Stores Near Me - Livermore, California

I was so excited to see a Prada Outlet opening here in Northern Cal........the lines were way too long the first evening I visited the Outlets........ But I got very lucky the 2nd time there, no lines, everyone is so courteous at Prada......... The mens selection is just awesome, cashmere mid length coats, puff down jackets and much more............. The bag selection was very minimal as they have sold out on most of the bags and wallets...............you would see the same bag here and there...... As for shoes which was my first interest, I was fairly disappointed..... I remember Prada shoes made in Italy, not Vietnam.....and for 300 plus bucks, no exchanges or returns, everything in store is final........... The stars are for the customer service I received in the shoe dept................... read more

Went in today and was immediately greeted by an older Asian lady. She told me to ask her if I needed any help. After browsing for awhile another older Asian lady greeted and asked if I was looking for a certain item. I noticed the Asian ladies were friendly and actually helped customers. The shoe department lady did not bother to say hello or ask if I needed help with sizes...so I think customer service is a hit or a miss at this location. I gave 1 less star because most of the things are outdated and I have seen the same bags every time I come to shop.... read more

I purchased a handbag for around $2000. The sales lady was nice and helpful. When I got the bag home, the quality was not what it seemed to be when I saw the display bag. It seemed almost like a cheap imitation. I quickly returned the bag. They were very speed about the return. read more

Incorrect store hours posted on Yelp. I waited in line at least half an hour for someone to tell me I couldn't go in. They don't have anyone outside regulating the line and informing people so they don't waste their time. You have to wait forever to find out that you can't enter. Very disappointing experience. read more

Don't expect too much at the outlets because the merchandises here are not made in Italy which cost like double or triple - made in Italy is what sets the resale prices should you sell your stuff later on. So if you don't care, it's a good store to get some starter pieces. They have a few saffianos which is pretty much the only material I buy from this brand because it is ultra durable, they will last for over 100 years and it's the only way I can justify the cost. I might be back to check out some items soon. The sister company MiuMiu is also in this space, again pretty basic from what I can see but the prices are low so it's worth to check it out. The sales associates are very nice. read more

First of all. I understand it has been difficult for many retail stores to survive in today's climate. These days, the lower than expected quality of service is norm due the sacrifices we are all making for the safety of everyone. Except....in this case. Your staff at this location are just plain idiots! They kept people waiting outside in the 87 degrees temperature for hours Your staff never came out to apologize for the delay and long wait. They were inside enjoying the AC. We can see inside and there were only 2 customers and 5 staff members standing around looking out!!! You should just close the store down completely and not put people through your inability to operate in these times. We were at GUCCI prior to this, and they were staffed properly and walked everyone through swiftly and safely. They made a few thousand from us and we were happy with their service. Slow, but acceptable. Your staff is a joke! read more

Good experience, not as much help that I would have wanted but over all great deal on some items. read more

Prada Outlet - Miu mui box - Outlet Stores Near Me - Livermore, California

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I came here with my wife recently to treat her to a new handbag for her collection. Unfortunately there were no handbags to her liking this time around. It seemed like there was much less selection this time than the last time we visited. But, the associates were very friendly and helpful nonetheless. The store was very clean and we felt safe. We ended up walking away with a new pair of shoes and a wallet instead. Hopefully next time there will be a better handbag selection. read more

Went back to the Prada outlet. Haven't been in a while after some sub par experiences. Matthew and Mary helped me while I was there and they were great. Helpful, attentive, knowledgeable about the brand. I left with my first Prada purchase in years. read more

Nika and Mary have done such a great job on helping us purchase our goods. Thank you very much. We really appreciate the help! Service was wonderful and it was super efficient. read more

Personalized service, great follow up (phone, & text) and again - outstanding makes this Prada location stand above the rest of many worthy competitors in this Premium Outlet Center. Varinder is an exceptional superstar. He is widely regarded as "the single best customer experience" of any outlet here in Livermore, which is about an hour East of San Francisco. Moises and Sabrina are also friendly professionals who clearly enjoy helping others. read more