I went to Sydnee's Pet Grooming for the first time today to get my 54 pound golden retriever bathed…read moreand was quite disappointed in their lack of transparency for pricing. What I expected to be a $80-90 trip ended up turning into ~$150. When you go to Sydnee's booking portal online, a large dog bath is quoted to be starting at $75 for a dog within the range of 51-75 pounds. However, upon completion they charged me $100 for the bath. This would fall into the XL dog range, which did not make sense to me at all. I called the shop back to clarify why there was a such a huge discrepancy in price and they answered that my dog's coat is extra thick so they charge more for labor, which was never mentioned on the website. Also, I will post a picture of my golden for you guys to determine if her coat is "extra thick" or not. I think not. I also got a de-shedding treatment for my pup which was quoted to be $15. However, I was charged an extra $15 because of the "extra time"it took to do the de-shedding treatment. The bath time window they give online is 3 hours. I dropped my dog off at 11:55 and picked her up at 3:20 (they called me at 3:04 for pickup). What extra time is there? We were in the allotted time window for the bath and the lady on the phone even said that they started on my dog late so it should have taken even LESS time. At the end of the day, it's only a bit of a difference in price so I didn't give them a hard time, but I wish I had known about the extra fees that they hide in the bill. Just be wary of coming here because they will try to sneak things in! The work they do is average but the price is roughly DOUBLE. P.S. they had the audacity to show me a tip screen after I paid, which added another ~$15 on top of my bill.

We called Monday to confirm they took walk in appointments for nail trim only. On the phone they…read moresaid, "Yes, bring your dog anytime after 10. No appointment needed." On Wednesday I called at 2:30 out of courtesy and asked if I could bring my dog in for a nail trim in about 45 minutes. On the phone, they said, "Yes, 45 minutes is perfect. I will let the groomer know!" When I arrived, there was no one to greet me so I rang the bell and whoever was grooming the dogs in the back yelled out at me that she knew I was there. She asked if I had an appointment and I told her about my phone conversation. The groomer (without even greeting me in person) yelled again from the back that she would not be able to give my dog a nail trim, she had too much to do, and it would not happen today. I left knowing I would never visit this business again. If someone would treat a customer in that way, how would they be treating the dogs? No thank you.

I have bought these bags for years, but the latest box contained numerous bags that weren't sealed…read moreon the bottom. Useless.

Doggie Walk Bags is not only a fantastic company (with customer service that will make you feel…read morelike family), but their products are second to none. I've used their bags for many years and I've not seen anything on the market that can even compare. Recently, I started using the "Dog-Bag-it Pooper Scooper," and when they say, "it can scoop on a dime," they mean it, literally. The pick-up end of the scooper is so well designed that you can lift a dime off the ground. With a Doggie Walk Bag attached, and in one fell swoop, you can effortlessly gather and scoop. It works perfectly every time and on all types of surfaces. If you're looking for a new way to scoop, and you don't want to stoop, the Doggie Walk Bags "Dog-Bag-It Pooper Scooper" is for you!

As long as you don't have to deal with Kevin, this place is great. I don't know if he's…read moreneurologically divergent or just a giant prick who was raised wrong, but everyone else there is friendly and does a good job. Til this day, my dog growls and tail goes down whenever someone who resembles Kevin walks by, which is a shame. Whatever he did to do my dog, gave him PTSD.

We have been bringing our pets here for the past three years. While Kevin has never been the most…read moreapproachable, we continued coming because we trusted the care our pets received. Yes, we missed one appointment, and we take responsibility for that. It was an honest mistake--we completely forgot. Afterward, we called multiple times to reschedule, but Kevin never answered or returned our calls. When we finally went in person to make an appointment, he told us he had no intention of seeing us again and admitted that was why he wasn't answering the phone. I could understand this response if we had a history of repeatedly missing appointments, but that simply isn't the case. After three years as loyal clients, being dismissed over one missed appointment and ignored instead of being given a professional explanation was disappointing and unprofessional. If you no longer want someone's business, the professional thing to do is answer the phone and explain your decision directly. Ignoring a client is not acceptable. Kevin's attitude toward long-time customers needs improvement. Definitely leaking this

I initially was unhappy with my dogs Pet Bed as she refused to lay down on it. However once I…read morealerted Scotty Nguyen at Majestic Pet to the issue he sent a beautiful soft cover for Maddie to sleep on! Thank you so much for your wonderful customer service and Thank You Scotty!!

This company has the worst customer service of any company I've ever dealt with. I have submitted…read moreseveral emails for a request for a replacement Sissel rope bolster for my cat tree with no response. I do not see the size my cat condo uses, nor do I even see this on their website any longer. so this is why I need to contact them but good luck with that! I have even checked my spam folder. I've called and left several messages on their customer Service phone line with absolutely no return call. I even called and dialed an extension randomly and got a name, I believe it was Matthew and of course no voicemail. No matter what time of day I call, no one answers the phone. Majestic pets, if you are reading this, my one rating doesn't matter. But multiply it by hundreds, it will begin to matter and your company will start to fail I guarantee you! In fact maybe that's why you have no customer service. Maybe your company is on its way out already and I can see why! here is a picture of my cat condo and I just need a simple replacement part and they are totally ignoring me. So beware.

Amazing experience for the first time. enough space for my dog. They have all the shampoos , if you…read moreneed a different wash besides the basic one you need to go to the front. Staff were very friendly and they gave me towels for my dog when I asked if they supply them. You can bring your own shampoo or combs to wash your pup. The only downside is there is no AC in the store only in the dog room. It was not pleasant walking around in this heat in the store. YOU HAVE AN AMAZING STAFF PLEASE FIX THAT FOR THEM.

Great store to get your dog food and self service wash. Excellent price for the self service dog…read morewash. High end quality dog and cat foods. Best quality food in the area. Highly recommend.

Tracie took wonderful care of my fur babies for over a week--my senior Beabull and two cats. She…read moredid an excellent job, and it gave me such peace of mind knowing they were in good hands while I was away. I came home to happy, relaxed, and very well-cared-for pets Tracie was reliable and attentive!

Best of the Best/ verified actual business. I've known Tracie since the beginning- her and her…read morestaff are the only ones I trust with my parrot Lokei and my puppy Little Girl. She treats my babies as if they were part of her own family. I would strongly recommend researching who you leave your pets with: Tracie is very reliable, she runs a business she has built from the bottom up for over a decade and she cares. I have highly recommended this to all of my friends who have dogs and they all use her as well. She builds relationships over years. 10/10 recommend

My pet needed a tooth extraction and there were a couple of misunderstandings but overall this pet…read morehospital took great care of my pet and successfully took out her broken tooth. She is in full recovery now but staff was great with notification and news. Libby is big and very clean

This is the only vet we've ever been to for over a decade and I regret not trying another one…read moresooner! Red flags: got charged for a physical assessment but the vet never touched our dog high prices (4x our current vet) contaminated lab results (my dog was going to be prescribed the wrong medication for a condition he doesn't have!) This all led us to go to find a second opinion We took this mediocre treatment from South Coast Pet Hospital for so long because we never had another vet but after being referred to another one, we realize there are better vets out there! Our new vet is well known amongst dog organizations, cheaper, acts like he likes dogs and people, and has great customer service and patient skills.

Super sad this location is closed as it was a local location and they were wonderful groomersread more

patient with Finley and he looked great Very good service…read moreand very friendly groomers