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    Premier One Improvements

    3.1 (48 reviews)
    Closed 10:00 am - 4:00 pm

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    My custom Iron front door has had problems since we bought our home 7 years ago. I have had multiple people come to fix the door and had zero success so I gave up awhile until I found Premier One. David had me send him photos of the door and he immediately knew what the problem was and how to fix it. He was very punctual and polite and explained what he needed to do to fix the door right there on sight he had all of the necessary tools. After the front door was fixed I asked David if he could fix my yard gate which had a different problem...it had dropped and was not closing. He also had tools required and fixed that too. He is an expert and I highly recommend this company .

    Original 1969 front door with security screen replaced by Premier One iron glass door (screen included).
    Ana M.

    I had a great experience with Premier One. David came out for the estimate and he was honest, upfront, and transparent. We ordered an iron/glass front door that was in very high demand last year. I know because I had other estimates. David told us there could be a 6 month wait due to shipping delays. I was contacted after 2 months with an update that our door was still in process & timeline for delivery & install was still several months away. After 4 months of ordering the door, it finally arrived. It was 2 months sooner than expected. The installers (Jon & Hugo) were awesome. They were courteous & professional. I waited to write this review after all the CA storms passed to make sure there were no issues with leaking or gaps. There are none. I am extremely happy & grateful that I chose Premier One to purchase our door. Other companies over promise & under deliver, but that wasn't my experience here. Look at my before & after pictures! It transformed our entryway & added extra security. I think this door will outlive me. It is solid & secure.

    Bubbling of paint.  This isn't even the worst of it.

    Buyer Beware!!!! Please Read I'd like to share my experience with David and his company, as he seemed like an honest, reliable and trustworthy business owner. We signed our contract on 5/13/2021 to get custom made double Dutch doors with sand blast glass. It was 10-20 weeks for doors to be made and installation. We didn't get our doors installed till 2/16/2022 because of the wood shortage and it was stuck in the port? Supposedly it came from Oregon?? Weird. The trim for the door didn't fit for the inside and outside. (David came and did all the measurements). On 3/24/2022 they came back to put on the trim for completion. Finally done. All was well till August of that year. 5 months after install I noticed some bubbles appearing in the lower left corner of the frontside of doors. I gave it a couple weeks to see what was happening and they started getting larger and spreading. I called David 9/27/23, told him what was going on. His immediate response was cat urine. (We don't have a cat.) He checked with his painter ( I sent pictures of all the spots) and painter said something was applied and it was a reaction. (Nothing was applied to the door). I asked him to make it right and repaint it. Called again as it was spreading more along the bottom and over to the other door. His answer, same as before: a cat peed on the door or I sprayed something on it. It then started spreading upwards and on to the upper doors. I called about 5 times, all he did was make excuses...referring to cat urine or something sprayed. I gave him many opportunities to fix it, he mentioned his painter couldn't do it because he has bad knees and can't get down low to the ground. He never came to look at the door, I sent him many pictures, texts and called him..... in the end he just brushed me off hoping I'd go away taking no responsibility for his product and the workmanship. I took matters into my own hands and filed a complaint with the California Contractors State License Board on 11/14/2022. It was accepted. When David got notice of this he texted me asking "How can I help you?". He texted this in the same thread of all the pictures and texts I sent with his blaming me and making excuses........Now he was playing dumb. I then filed a complaint against his bond on 1/2/2023 with Markel Surety. I was informed there were 4 complaints ahead of me. (If I knew about this and looked up the company and found this I WOULD. NEVER HAVE HIRED THEM!). The bond company accepted my complaint...as the year went on it was 3 complaints, then 1 (finally) by September. When the bond company sent out their expert, David tried all he could to discount the contractors knowledge and expertise, almost arguing back and taking no accountability for his product and the workmanship. This same contractor found other issues I didn't even notice. The nails in the wood trim were not caulked which could allow moisture in. There were large cavities behind the bottom trim of both sides that should have been filled with foam, AND the bottom of this wood trim was raw wood, not painted..which could be an issue with moisture entering. The expert contractor, 2 architects and 3 professional painters all said the same thing: the door wasn't primed properly or didn't dry thoroughly, causing the bubbling. The door was getting worse, all we wanted was for it to be corrected by being repainted. The bond company told us we could repaint it (since it was taking such a long time) and we would POSSIBLY be reimbursed from the bond IF there was still money left after the complaints ahead of us were settled. (Frustrating). We had it repainted. Literally the next day the Contactors board investigator told me she wanted to send a specialist out to examine the door. I told her it was just painted. She called David. 3 days later I received a check from him reimbursing us for the paint. How ironic! The case with the contractors board was then closed and so was the bond. It took a lot of time and effort on my part for all of this when it should have been dealt with from the beginning! Buyer Beware!

    Heidi T.

    Dave Martinez was great, doors took a while to build but we LOVE them. All my neighbors love them. Install guys were great & very clean! I love these doors also b/c the glass part opens from the inside and has screens to let air in!

    This is the after. So beautiful. Wish you could see the before. Not even close to this gorgeous.
    Dorris T.

    We just had a front door installed and ordered by Premier One Doors and Windows. And it look AMAZING!! Not only was David Martinez a very nice person to work with, he made great suggestions that we are glad we went with. Also, Lisa who calls and let's you know that the door is in and ready to install, kept me posted on anything that was coming up. They actually wanted to install the door a couple of weeks ago but because I was in charge of our 40th high school reunion, and things were really hectic and they were nice enough to schedule a later date for me. So glad I waited. Then they said they would be there between 9-10 on Wednesday. They came at 9:20 and that was perfect. Lisa also called the night before to remind me and so glad she did. Guillermo came to install with his dad Guillermo and his brother Stephan. They were the nicest and cleanest workers I have ever had. They left the place looking cleaner then when they came. And a pleasure to have at my home. The door looks amazing. See the photo I put on this review. I forgot to take a before pic but I am going to have Lisa send me that one and I will post a before pic. But the after is beautiful. Thanks Premier One. So glad we saw you at the home and garden show. Great job.

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    8 years ago

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    10 years ago

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    David M.

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    13 years ago

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    12 years ago

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    David M.

    we strive to give highest quality at the best prices thank you!

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    12 years ago

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    15 years ago

    two custom doors done last year . the finish peeled right off within year. was given runaround for a few months than told to paint it.

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    Page 2 of 2

    Ask the Community - Premier One Improvements

    Review Highlights - Premier One Improvements

    The installation crew, led by Grant, we're fast, efficient, friendly and clean.

    Mentioned in 6 reviews

    Read more highlights

    TMC Windows & Doors - We are thrilled and honored to be voted the Best Window & Door Company in Orange County for 2024!

    TMC Windows & Doors

    (120 reviews)

    Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

    If I could give them negative stars, I would because that is what they have earned. Started…read moreworking with salesman early April (omitting names so the review isn't taken down). When we told him we were not certain about the style of doors for some of the items he urged us to sign the contract to take advantage of the discount and assured us we would be able to update via a change order. Nothing would be ordered until the choices were made and the change order was executed. We have done many remodeling projects over the years and change orders are standard so we had no reason to doubt his assurances. Since then he has overpromised and failed to deliver. Every time we texted or emailed to ask about the change order status he reiterated that it was with the office, everyone was aware, nothing would be ordered and the change order would be sent - tonight, tomorrow, next day...you get the picture. After weeks of waiting for the change order so we could move on the project, we tried to escalate a number of times because based on the reviews we expected better customer service. However, we were told we needed to resolve all the miscommunications and failed follow through with the salesman that had failed to follow through. Imagine our surprise when we got a text that some of the doors were ready for installation. The salesman was shocked as he had told us nothing would be ordered until the change order was signed. In an effort to salvage the project and because we wanted to believe the salesman, we allowed for partial installation. The installation was riddled with additional issues. Wrong hardware, wrong trim, no wood molding around the door. The salesman was apologetic and did not understand why there was a disconnect. After another few weeks of messages, emails and requests to escalate, we finally got confirmation that the salesperson and the director of revenue would come to our home at 2pm on 6/22. They arrived late 30 minutes late (even though my husband had made it clear he was meeting them during his lunch hour) and the director of revenue was defensive and put all blame on the misrepresentations made by their salesman on us. During the meeting the salesman told him that the remaining doors had not been ordered. After that meeting the company STILL had the salesman follow up to ask how we wanted to proceed. He was embarrassed at that point because he was telling us the company would be able to address our concerns and they hung him out to dry. Even though it wasn't our fault, in an effort to put this nightmare behind us and NEVER deal with them again, after a few exchanges with the director of revenue, we agreed to a resolution provided they completed the project by today. No response for over a week until this afternoon when they basically said 'thanks for agreeing to letting us do what we haven't done but keep bending over backwards so we can do it in our terms'. @owner of the company you should step in sooner and not wait for the online reviews to try justifying the experience. For all those that posted 1 star reviews in the last year we should talk about options. Based on your experiences I can tell is not the individual players. It's the company.

    The Sliding Door Repair Company

    The Sliding Door Repair Company

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    I had a great experience with Sliding Door Repair Company. Christian was professional,…read moreknowledgeable, thorough, and kept everything clean while he worked. He took the time to explain what needed to be done and answered all of my questions. I'll admit, I had a little sticker shock at first, but the company was understanding and worked with me until I felt comfortable moving forward. I really appreciated that they were willing to find a solution instead of making me feel pressured. The repair was completed professionally, and my sliding door works great now. I would definitely recommend Christian and Sliding Door Repair Company to anyone needing sliding door repairs.

    My appointment window last Friday was from 12:30 p.m. to 5:30 p.m., but the technician arrived at…read more11:05 a.m., more than an hour early. I was in a deep sleep after having a chemo infusion the day before. When I answered the door, he complained that he had been knocking for a while, even though he had arrived well before the scheduled window. I expected to pay the diagnostic fee and get a professional opinion on servicing the retractable screen built into my sliding glass door or replacing the screen material itself. I knew this type of retractable screen might be difficult to work on, but instead of being offered any repair options, I was quickly told it couldn't be repaired and that my only choice was to spend more than $2,300 on a complete replacement. That's more than half the cost of replacing the entire sliding glass door. Between the early arrival, the technician's attitude, and the outrageous replacement quote, I genuinely don't understand how my experience aligns with the positive reviews I saw online. I'm not usually one to complain, but the entire experience was unbelievable.

    Discount Doors Center - DFL7101-5-IW01, wrought iron double door

    Discount Doors Center

    (19 reviews)

    I bought a door that my husband and I not only felt safe but loved. Now that he is no longer with…read moreme physically I have had alot of attacks on my home. Thanks to this company I feel so much more safer because every time someone has broke my lock they have came out and fixed it. Recently I had a neighbor whom had someone break into her home and I thought it be just bad luck for her, wrong they tried my home. Thankfully the lock on the inside was what kept them out as I slept unknowingly to what was going on and housemates not home from their 4th of July family parties. I recommend them to anyone and everyone, because they truly go over and beyond.

    I was referred to DDC to replace two of my doors by a friend who had their doors replaced for two…read moreof their homes. Jimmy came by and gave me a very reasonable quote. What I loveeeeeeeeeeeeeeee about my IRON doors is how they have SCREENS IN THEM WHAT!! I attached photos to show how it looks when it's opened. Our front door is bigger which some door companies don't have in that size or it was crazy expensive. I requested for a more modern design and I had to wait a month+ or so. It was definitely worth the wait! The locks did have problems BUT they came by fairly quickly and fixed it for us. I appreciate them coming back to fix the problems, because some companies will stop responding once they receive the final payment. We all have been there before dealing with companies that'll ghost us when we have problems! So thank you!!!

    Premier One Improvements - windowsinstallation - Updated September 2026

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