Not the typical car dealer. They were honest, upfront, considerate, and respectful to me on…read moreeverything we discussed. I haven't been this satisfied with a new car dealership in years. Preston Ford delivers even two states away. They could not have provided a better experience. Thanks to Anshu and the entire staff. I even had contact with the ownership ensuring my total satisfaction. If you can, buy here. My total buying experience was done all online and was smoothest ever.

I worked with John, Adam and Steve and they were great! They answered all of my questions and made…read morethe entire process easy and stress free. I will definitely recommend Preston Ford to my family and friends!

Hello this is not a complaint of the service or snacks plus drinks they supply here. For the most…read morepart I thought the costumer service was fine, some had a flat tone but maybe they are tired. Anyway while I am sitting in the lounge area waiting for my car. Several employees have walked through and slammed the Parts (race department) door. Following that I hear a series of arguments and inappropriate language used. If there is a dispute you must have as an employee and use inappropriate language do it out of costumer's ear. I just thought that this was a good mention because I have never heard that before and I also work with costumer service. And if you have worked in that department before you know you need to talk about your anger away from prying ears.

My salesman James Cain was very helpful, polite and explained my new K5 Kia on July 6th to me. I…read morewould recommend him for anyone that is looking for a car. Also Preston Kia's finance manager Haley was very pleasant to work with and answered all my finance options for my new car. Great friendly dealership for your car needs.

Bought a car from them. They wont stop calling me. I've asked them, begged them to stop calling…read moreme, nope, they keep calling. Went to the FCC, the do not call registry, etc. They wont stop. I'm looking for an attorney to sue the hell out of them. I have all attempts recorded, and archived. I would not recommend buying anything from them. Do not give them your phone number!

Buying a car and getting maintenance done personal service from owners a good experienceread more

My second car purchase, first was a new van in 2007 and service and sales for the life of that Kia…read moreSedona was easy, pleasurable and fair for those 10 years. By the way, I bought my first vehicle as a single woman and after dozens of dealers playing games with me, Preston, Kevin and Sales Manager, were able to come to a satisfactory price in a few hours. When we recently went to look for a new vehicle I returned to Kevin McClure, sales and leasing consultant.(At the same time, I also reached out to a least a dozen dealers with the same info. None of them listened effectively enough to do anything but continue to try and get us on their lot with no proof they had a vehicle that met our needs.) Kevin is easy going and he took note of our requirements and showed us some vehicles that met our needs. They had already given us a fair price on our trades. He continued to be responsive when we indicated what our financial goals were and introduced us to Ed Smith, the Kia sales manager. Ed generously and effectively searched for weeks to find us a used vehicle in a price range that was a good deal and fit our needs. He stayed in communication! I can't say enough about how much we appreciated this. It saved us time, frustration and conserved my health. We were disappointed in the time it took to close the purchase and loan. Although, there were some "life matters" that happened which wasn't under anyone's control and I'm not sure that anyone could have gotten things done quicker, considering the situation. I suggest that you have done some investigation of competing loan rates for the vehicle you're considering. With this information, we were able to quickly communicate how much we were willing to pay and they found a lender that would beat that. If you haven't investigated Preston you should. They offer loaners or pick up for service. They are reasonable for oil changes and will keep an eye on your vehicle. I can't say I do everything they advise, but most times when repairs are suggested, it's accurate. Their prices are competitive with bigger shops. 5 Stars? Preston is good but not perfect and I want to leave room for them to tidy up the few small items so that I can revise this score.

I also have to comment, the last time I was in they said I needed new front brakes, so I did some…read moreinvestigating and took it to an independent auto repair location, they got it up on the rack, took off all 4 tires, and said "you don't need brakes at this time" So as I suspected, someone just wanted to scam me out of $635 bucks for front brakes, and oh yea, after my last service, several weeks later, I noticed something silver under the hood, only to lift the hood and find a mechanic's screwdriver left under the hood (which could have fallen into the engine) - I don't know what's going on at Preston, but I just don't trust them any longer.

I guess I have been a sucker. I had a transmission flush with Preston last week. I came back in…read morethis week for repairs they found during last week's maintenance. I asked them to check the transmission because the shifting didn't feel changed. They said the fluid was gooey and black..and tried to give the speech about needing a flush...they back pedaled. Who knows what they did and didn't do...at this point they may have "fixed" things that were not broken.

Matt, David and Mike at the service department are great communicators. They do an excellent job of…read moremaking sure we know what to expect every time we visit. Highly recommend Preston Ford service!

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

We have been going to Fuerst Automotive for several years. Recently we took our car in for a…read morebroken control arm. They had to replace both since the other one was cracked too. Amy is wonderful. She kept us informed about the progress and the final price. I feel their prices are fair and they do a great job. They even send you pictures of the problem parts. We are very satisfied with them.

My husband recently passed away and 5 days later I suffered a serious ankle fracture that required…read moresurgery and a 2-month recovery. I was finally cleared to drive 2 days ago. Just prior to my husband's passing, he noticed a tire pressure warning light but he was unable to fix it or get to Fuerst for help. Today I drove our car for the first time since my husband died. I drove to Fuerst and with my cane hobbled to the front door to find that it was closed. As I got into my car to leave, Mike came out the front door to ask what kind of help I needed. I was in tears due to circumstances, apologized and explained. Mike offered condolences and even though they were closed, he told me to pull up and he would check my tires. Mike was so gracious, patient and kind. He properly inflated all 4 tires and said if the warning light returns to come back on Monday. As a family owned business, Fuerst Automotive continues to prove how much it values its customers and cares about the community. Mike is a prime example of that excellence. I don't know of many businesses that would've reached out when closed to help someone during a difficult time. I wish I could give Fuerst 10 stars because they deserve it. Thank you, Mike, for your kindness and help.