I've had Preventive for about 6 months and unfortunately they have not been able to remove rodent from roof line after hurricane. $1k later and hole in my soffitt (supposedly to release rodent) hasn't worked. I gave them "A" for effort but "F" on execution. I'm out $1800 plus additional $$$ as I'm going to ABC now read more

The company itself is okay I guess their product doesn't seem to work too great. However they hire great staff. Joshua came to spray our home today and he's the only reason I'm leaving a review, he was kind and really listened to my concerns read more

I am in the Copperfield area and Douglas and Michel have done a fantastic job helping me clear my attic of rodents. They really checked out everything and made sure to clear out the attic and seal any openings. I am very satisfied with their service. read more

Never believe these people!! WORST customer service. Waste of time and money... The people who go to your house help you, but the staff in the office are very rude and uncommunicative. read more

You gotta watch these guys, I had them before and had issues with them, but I went back to them because of price. This time I got hurt at work, called them up to suspend services for a while because I am only making 60% pay on WC . They called every two months and I told them I wasn't ready yet. Just had two neck surgeries and in PT three times a week. Get an invoice for $140 on 12/6/2018 then get a letter from a collection agency for $205.43 on 12/10/2018 . Tried to call and talk to a supervisor and all of a sudden they are out in the field for the last two days . Well if I don't hear back from these crooked sob's my lawyer is the next call. And the girl that answers the phone Bethany is rude as hell and sounds as if she has a 3rd grade education. read more

Preventive Pest Control - Pest Control Near Me - Houston, Texas

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We have used this company for over a couple years. They were ok at first but we did have a hiccup with one of their guys thinking we were not home and decided to leave a bill and leave without doing any pest maintenance. Then we had a rodent problem which we paid over $1k and all they did was lay regular rodent traps and closed up some holes around our home outside and then on the inside which we showed them some possible entries that need to be closed but they did not check thoroughly on the inside of our home. We had these so called experts for over a month and they did not catch one rodent nor had a plan b or c.. they did put down extra rat and glue traps which I could have done and did myself. I called spoke with the secretary at Preventative Pest and said a Manager would be calling me. Almost a week later and no call? I cancelled their Rodent service and not once did a manager or owner contact me to apologize or ask for details which I thought they would since we have been a long time customer. Not even to offer half my money back! To make a long story short I didn't feel appreciated and they didn't care so we canceled our pest control service as well and hired a real professional Rodent expert that uses up to date rodent traps ...not snap and glue traps and did a very thorough inspection, recommendations and explanations of next steps. read more

I used preventive pest control before 5years ago for bed bugs and they did a good job and I had the problem again so I used them again.This time they did not do a good job.My house had bed bugs all over and they only concern was treating the beds and couchs so I still had problems with them.I needed them to do the closets and draws and they did no heat treatment so my problem never left,although they gave me 45 days to see if they were gone I had to keep calling them back and they kept telling me they saw no bed bugs and I even sent them pictures .They would say that they didn't see anything and that maybe I was bringing them in so I got tired of them going back and forth with me and I became frustrated and left it alone but I would never use them again and it was not cheap,so now I need to hire someone else to do the job read more

I'm a single woman who absolutely hates any bug or rodent. I mean to the extent that I will run out of the house if I see one and won't go back in till it's gone or until I realize I'm bigger than it and I pay the bills in the house. I bought a 1920's home on pier and beam so I knew that the first thing I needed was pest control. Preventive Pest Control, came out inspected and quoted me a reasonable price. What I loved the most about this company was their honesty. They told me that for the first month I may see more activity but then it would begin to diminish. They were right and I can say after a year I am almost bug-free in the home; if they do get in they are dead. Their customer service is amazing, the service people are friendly and knowledgeable and they always go out of their way to help you solve a problem. They are truly great and I'm happy I chose them! read more

I have used them for 5 years now been a loyal customer keeping my service up to date with not lapse. I asked them to put some glue boards in the attic and they responded with a $500 dollar quote. I canceled my service contract immediately read more

I have no idea how this company isn't 5 star rated. I used them bimonthly for four years and had nothing but excellent service. We had a couple extra service calls that were included at no extra cost, and on one occasion, the service tech refused a tip, stating that his service call was part of our package and we should pay any extra. I would recommend them to anyone and everyone. read more

Preventive treated our house for termites today, and they did an excellent job. I was expecting high quality service, and Prevent met my expectations. They were courteous, thorough, and it was obvious that they treated my home with the same respect they treat their own homes. The initial inspection and quote were informative, and had no fear-based selling tactics. They are an excellent team, and I gladly recommend them to anyone. read more

Worst service ever! They won't spray inside unless you are able to catch them before they leave, but yet they charge you for spraying inside. I think they are plain crooks!!! read more

I used to have them for my monthly pest service, and I left them because they were overpriced in a commodity market, frankly doing the usual utility bait you in with lower initial cost and raise the costs progressively from there strategy. Fast forward a couple years, and I needed a "ONE TIME" treatment for something else which I made abundantly clear to the salesman are we were putting our home on the market. My wife heard this reiterated the entire time ad nauseum, as I don't want a serial payment on a property I'm not planning on retaining. I then suddenly start getting bills from them, and call the salesperson who says he will look into it, but didn't do a thing so to ensure they don't do anything to my credit I paid it while I actively look for another company to take over from them and have them yank their stuff out of the ground. I don't even mind paying more just to be done with this operation. If you do contract with them, spend the week looking through all the fine print because the salesperson will either lie to your face or just ignore your wishes. In a commodity market like this, do yourself a favor and look around. read more

Zero customer service. Over the past year I have not been impressed with level of service...thankfully I was able to cancel my service as a customer free of charge but unfortunate I left due to lack of professionalism. read more

WARNING!!! When we signed up for a year of service we asked for weekends only. Even when we would call to schedule a weekend appointment they would still just show up on their own during the week. No call no notice. After they missed 3 quarterly services they sent us a bill for services we did not receive. After discussions with the office they sent the bill to collections. Do NOT do business with these guys you will be sorry. read more

Similar to the two below, the intro service was fine, the next one left spots on my wood floors that I'm still trying to get off, told them not to come back. They left messages scheduling more appointments, which I returned their call and said not to come out, but continued billing even though they didn't perform the service - twice they did this. In spite of taking the time to reply, in writing, twice, informing them I'm not paying for a service not rendered they continue to send overdue letters and threaten to send it to collections. Isn't billing for a service you didn't perform called fraud? read more

I canceled their service because they showed up and spent no more than 5 minutes to do the job outside of the house and left a note saying they have done the treatment for the house while they did not come inside the house. one other time they told me they would come to perform the treatment for the house but they never show up, also did not even call me. I waited for the whole day for them. after several incident, I decided they are not up to the tasks and canceled their service. They did try to collect the contract termination fee but I never pay them just because of the principle. They did, however, put a ding on my credit which I don't give a shit...I will not pay for something they say they will do but never did. I would not recommend them to you. if you are looking for a good company to care for your home pest control services you might just need to look else where. read more

At first I saw that this was a locally own business so I wanted to use them also to help out. The quote I received was $1200. Over priced but it was all right. They charged my credit card $1299. I was upset but I paid. Then several months later I received call stating I still owe them money. Their explanation was I still owe them tax. I asked I was charged $1200 and paid $1299. Their answer was the person who quoted me gave me the wrong quote. Then I asked why wasn't the tax charge at the same time, the answer was they don't have an explanation for that. So be careful, think carefully unless you want to be charged again and again. read more

This company was called out many years ago to do a estimate the technician was nasty so I said no service then all of a sudden there's a major bill on my credit report along with my sons. So they had no birthdate and or social security number and it's plastered in 2 diff peoples credit. Deft wouldn't ever consider hiring this co read more

Worst company ever!!!!!! Poor performance and unfriendly customer service. They schedule appointments without actually talking to you. They call you every 3 months and simply leave messages the day before they want to come out. If you do not return their call they just come out and if they cannot perform the complete service they charge you anyways. I cancelled all of my 3 accounts since I finally have enough of those guys. But they did not even care or asked why I am cancelling. All they did is charge me a cancellations fee. If you want to work with a company that does their job and actually cares, this is not the company you want to go with. The girls that answer the phones are very rude. RUN!!! read more

They are at the bottom of the list on customer service. The person that schedules service thinks it's up to her, NOT when you can be home. Also I agreed to Rodent Control, was visited by a nice person who explained the service, then after my payment --- nothing happened! Right now I'm waiting for a phone call.... .....Bottom of the list for sure! read more

Preventive Pest Control Team - Sales personnel made good service promises. That seems to be a trap/ hook now as it was not delivered. The first service was extremely good and then it was never the same. The second service was conducted inside house and was not rescheduled for outside as it was wet/ raining. I was charged for the entire service, despite only partial internal spray was done. Next scheduled Service was not conducted. Next Service was also not conducted. My neighbor (House in front of mine) had a personnel from "Preventive Pest Control" conducting pest control services same day as scheduled for mine also. I was in the front yard and my kids were playing out and I was waiting and expecting that he may turn up after completing their services. Its extremely disappointing and frustrating that with big promises Preventive Pest Control West Houston Team take up contract and then do not deliver. As a result there has been increase in pests around my house. Kids do not play in yard as there are lots of ants and bugs. I have already been to Doctor visit for these ant bites with these bulb like pus being formed due to these bites. And above that without providing service, and we going through all this, Preventive Pest Control team is sending me invoice to pay for not providing service. Just because Preventive Pest Control sales team promised and I accepted that in good faith which Preventive Pest Control West Houston Operations team failed to deliver. Preventive Pest Control is sending me invoices for not providing and failing in the services. I am not going to pay for not getting the service. They need to improve service. If a contract is signed how come it is all the terms in their favor and who approves such contract terms. Its a matter of cheating and unfriendly customer practice. AVOID PREVENTIVE PEST CONTROL - WEST HOUSTON TEAM read more

Horribly service would charge me and never provide the service, but were very quick to send a bill. They would come out and leave a note that my bill was past due and never would come back to provide the service even though I paid them. Horrible, horrible experience. If service was provided why then did we have spiders, ants etc all the time. read more

Had a one time "general" treatment applied - inside and outside. Consisted of spray, granules and various baits/strips. They removed all spiderwebs and mud wasp nests outside. Customer service was excellent. I dealt with Rhett to set it up and Mario was the tech at the house - A+ to both of them - they define customer service. read more

This issue is solely based on my experience with Preventive Pest Control (PPC) and I'm not eluding that the issue I had is a business practice of PPC, with that said. I have had PPC for almost 2 years now. They came to my home on 11-3-2016 to perform the Bi-Monthly Service. The technician arrived at my home at 3:45pm, he stayed in the vehicle for several minutes before coming to the door, he knocked very lightly, however I could not come to the door, I was on a business call. He returned to the vehicle and stayed in the vehicle until 4:13pm, then left. No Service was performed; No service note was left at the door saying service was performed or not performed. I thought this was odd, and I also thought that if I don't receive the bill, I would be ok with them not doing the service that day. (I would like to note, it did rain lightly that day, however it was not raining when he was here.) Well, 10 days later I received the bill for services performed on that day. I was shocked that a business would do this. I thought how many other customers are getting billed and not receiving service. Also, I would like to add that this year I have had many problems with bugs, ants, moths & insects, and had called PPC out repeatedly to re-service my home. Now I believe that the problems I had, were due to not getting service or the products used, not effective or no products were used. Maybe just water was used? When service is performed, I'm not always home, like many customers, I can see how this company can take advantage of that situation. I called PPC and talked to a manager, he said that the technician had never received a complaint before, he added that the technician was new to the company but had many years' experience. The manager apologized, removed the charge for service, and ask if there is anything they could do to make it right. Needless to say, Preventive Pest Control and I have parted ways. My opinion of this company is that they are unethical and not credible. Please be aware and cautious when choosing your pest control company. If you currently are using a pest control company, request that the service be performed while you are at home. read more

I'm wondering if there is 0 star I'm gonna rate this service. Their treatment absolutely is not work at all.

Great customer service over phone, techs very friendly, on time, job well done, will recommend to others

We have been using Preventive for years and we love them. They provide great service and are happy to come back on special trips if we notice any pests that need extra attention. read more

Good company. I've never had an issue with them. They send reminders for you which is a plus for us to make sure our gate is unlocked.

I'm giving this five stars, for two reasons; 1. The staff you speak to on the phone are incredibly polite! If you have a problem, they will listen and do their 100% best to solve it. 2. When I had my initial service done, I felt, at the time, that it was not to my expectations. Immediately I called the customer service folks. The very next day they sent out a manager to come fix any concerns I had. I recommend this company because their prices are low and their service is excellent. read more

Have used them for 6 plus years. Never have had internal bug issues and do a great job with flee control in years from my dogs. Great customer service!!! read more

Technician noted more critics than support & advise to handle the situation. We had to pay a cancelation fee, my family was never unhappy with the service. read more

Company provided service (which was ok..) until we sold the property. We had another property under construction and they told us we had to keep using them or face an early term fee. I was more than happy to keep them. On 2/14/18 MI Homes flooded our project which resulted in widespread mold. We backed out and commenced a new build with Perry. We told PPC that this was beyond our control. They didn't want to wait until the new project was done and demanded 100 dollars. They have continually mailed me a bill attempting to extort money. The hilarious part is they started mailing me cards begging me to come back as a client for 29 bucks. Not a fan of being extorted so I don't see a reason why I would bother giving them my business. read more

The technician really took a lot of time and worked on the area that we had problems with ants. So far a week has gone by and it looks like the problem has been solved. read more

"The first service was great but quickly it went downhill from there." How true those words are! The first time out, they did exactly as described, they sprayed up 4' and out 4', and they treated inside as a precaution. 30 days went by, then another 30. No follow up, no call. So we called. They came out and treated the exterior but they just shot the weepholes around the house. The next visit went the same. We had to call to get them out (even though they are under a contract to do so regardless). However, Preventative continued to faithfully send a bill for services bi-monthly. Finally, the last time a tech visited, he treated the house as it was beginning to rain. When asked about the possibility of rain, he said the application would dry before it got too wet. When we called to complain we were told that they would send a tech back out. No explanation was given as to why our home was treated during the rain. When we asked about a money back guarantee, we were told that we don't qualify because they have not been called out for the same issue multiple times. I'm sure there are better pest control companies out there. For years I did my own by going to domyownpestcontrol.com but, lately I haven't had the time. I guess I'll be doing it myself again. read more

All we requested was a termite inspection from Preventive Pest Control! J.D. Odom, inspector, did not find termites but he claims to have found a rodent(s) infestation that he identified as "roof rats." We took the bait and paid $1,844.14 to "trap and remove" the rats. It is important to note that we never had a reason to believe that we were infested with rodents in the first place. So, we made it a priority to schedule the time needed to be physically present for all four of the reps over the next four weeks. After paying $1,822.14, we needed to see evidence of an infestation. ZERO RATS WERE TRAPPED AND REMOVED which brings the question to mind, how many of Preventive Pest Control clients, unknowingly, have taken the bait by paying thousands of dollars without the presence of one single rat to support the inspection report? Owner, Jeremy Logston, has refused to reimburse us! So we are hoping to help others! Jeremy Logston claims that his company "sealed all access points" so IF rats select our home anytime in the future, we are prepared. Please? We don't know of anyone that has enough money and time available, that they would enter into such an agreement. Do you know of anyone that would be ok with this and would you personally pay for a "Rodent Control Service Contract" in the amount of $1,822.14 IF you knew that you did not have a single rat? It cost us $1,822,14! We are sick over the deception! read more

the service is very poor, cant be on time. Customer support Reps do not even hear what your problem is and keep saying the same thing time and again with no respect. Do not have any set standard practices. read more

I have had a very pleasant experience with this company so far. The gentleman that came to spray explained that if I still saw bugs or ants or anything in 2 weeks he would come respray for free. Someone from the company called after the spray to follow up on my experience and to see if I needed anything else. I thought that was nice. I did ask for a 2nd respray and they came no problem. They even tackled the fire ant piles! So far so good :) read more

I've had Preventive Pest Control now for almost 3 years. Everything I have asked them to do has been done with perfection. I even had a situation where some individuals were getting into house, called, and next thing I know 2 supervisors are here checking out the situation and how THEY can fix it. I highly recommend if you are looking for a reliable, trustworthy, and dependable pest control company USE PREVENTIVE read more