I have read so many reviews and heard from others very good and very bad things about PRIME, so I wanted to give it a few tries before forming any opinions. I've eaten here twice for dinner, twice for lunch and a handful of times for brunch. For me it has been good, bad and everything in-between.
OVERALL:
The food is really good to possibly the best I've had every single time. Super fresh and delicious with really unique flavors and combinations of ingredients.
DINNER:
The good; Every dish has been wonderful. I've never had or even thought of having some of the combinations of ingredients the chef puts together and no matter how the dishes are prepared, they are cooked perfectly every single time.
The bad; Without a reservation it is nearly impossible to get a table at dinner on a Friday or Saturday night and even with a reservation, there is usually a wait. However there is no where to wait! crowded at the front door awkwardly trying not to be in the way of the employees who are practically on top of each other not to mention the diners! Take a couple of tables out for godsake! I'm an average size guy and just going to the mens room was difficult to do without bumping someone's chair, elbow or having to back up when someone else is trying to get through the narrow maze.
The in-between; Service seems to be hit or miss. I had a friendly waiter who was knowledgeable & attentive my first dinner visit, but my 2nd visit was not so friendly. My waitress was training another waitress and both of them seemed to be snobby and put out by my presence. As soon as I ordered a tea instead of wine (this night I was on medication & couldn't drink), their attitudes worsened. The food made up for it, but maybe some new training for the trainer would be a good idea.
LUNCH:
The good; Light casual atmosphere with the best pastrami & fish n' chips I've ever tasted. Friendly & knowledgeable staff. Great service both times, once with my wife who practically interrogated the waitress and was impressed with her knowledge and passion for the place and once for a business lunch where the same waitress put us at a quiet table and gave us privacy for our meeting. Very impressed.
The bad; No Wifi. When conducting a business lunch, this is a necessity. a 2nd guest access virtual network is an easy solution to consider.
The In Between:The lunch menu is completely different than the extravagant dinner options, making this place seem like 2 totally different restaurants which can be good & bad. Bad because I was disappointed after having dinner there & then going back for lunch, only to find salad, sandwiches & last night desserts - I expected basically a smaller portion, a faster version or even a last night leftovers menu - like the leftover creations you would make at home the day after a nice holiday or dinner party. I was happy to be informed I could have something from last nights menu so I ordered and it was delicious, but it was the same price, wait time etc as dinner.
BRUNCH:
The good; Same atmosphere as lunch with excellent benedict, prime rib & so much more! I would say the best in this area. Mimosas are standard for adults and chocolate milk or juice for the kids is our usual.
The bad; Bloody Mary's are delicious but the most expensive in the area and take almost as long as our appetizers sometimes.
The In Between; The service once again is a hit or miss I'm sorry to say. I've actually been waited on by my waiter from dinner, my waitress from lunch, the assistant manager and my waitress that was training at dinner (and in that order). First 2 visits were great, 3rd visit was ok but clearly understaffed and they were just as full as I've seen for dinner with a fraction of the staff. Nice to see the manager pitching in to help though. Unfortunately most recent visit was a total miss. Same attitude that my presence was an inconvenience or that she felt superior to me, very awkward & off-putting. Just like dinner though the food made up for most of that.
Overall this place has a lot of potential and is worth trying at least twice! It has become my go-to spot for most occasions and there is no place better in this are to get truly fresh straight from the farm food cooked perfectly! read more