Picked up my truck today and receipt states Oil Change and Oil Filter replaced with the Oil change for life guarantee. They charged me for the disposal fee. When I got home, I noticed my old oil filter (third party-Fram) was still installed and not a Nissan oil filter. I checked the oil and the oil is dark brown. They didn't do an oil change as prescribed on the receipt., This is why I don't trust car dealers to do any service. read more

Came in for a oil change, I was told it was gonna be a 3 an half hour wait and has I was wait everyone after me and before me was gone and I'm still here. I asked the gentlemen how long and he told me 15mins yet I sat there and it turned to an hour. This is the worst experience.... read more

Priority Nissan Chantilly - Car Dealers Near Me - Chantilly, Virginia

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I had my Nissan vehicle service last week and yesterday (multiple trips for checks and for regular services to dealership). On my first trip which was for some checks as warranty on the vehicle was expiring, I felt like unnecessary services were recommended. Well, as an educated customer, I chose to defer those services and when I went to pick up my vehicle, I noticed that vehicle had damage. When I reported it, it was projected as though it was not a new damage and that I was trying to fleece the dealership or commit insurance fraud. When I provided them the evidence from my home cameras, I was told that they had 360 cameras and will verify who or how the damage happened. Later it was reported that they could not determine how the damage happened. They had cameras right outside the entrance and still they claimed they did not have footage. As a way to makeup for the damage, they performed the recommended services even though I did not see the need for them. When I went back for regular service, I was again unhappy with the service. The tire pressures were supposed to be set to 33psi and they were set to 40psi. I can understand if they were set a psi or two higher but 7psi higher? I am surprised with those high pressures, I did not have an incident or accident. I now have doubts about the services that were performed on my vehicle. I am not sure what else I am going to uncover ... My vehicle still has damage that needs to be fixed. Not at all happy with the service. read more

Great service and very friendly staff! Jose Romero helped me find the perfect car for me and my family. Jose really went above and beyond for us! Thanks Jose read more

Priority Nissan has owed me $5000 since the time I leased a car back on July 31st. They continually give me the excuse that they are waiting for Nissan to cut the check. It is my opinion that Priority owes me the check, not Nissan. I made the lease deal with Priority. If they have issue with Nissan that is for them to work out. At present I do not know if I owe a lease payment or where this matter stands. I am not a happy customer and cannot give Priority a higher rating. read more

Set up an appointment to see a vehicle. Made it clear I would not entertain markups over MSRP. Drove over an hour to test drive a vehicle. Was presented with a sheet showing a $3,000 markup. I said all I want to do is test drive as I have another vehicle to look at before deciding. They knew I was not going to budge on the msrp. Magically, the vehicle had already been sold and they claim to have zero models on the lot. What a coincidence. Question: if the vehicle had been sold prior to my arrival, why no communication as to such before I got there? I was even contacted about an hour prior up ensure I was still coming! Another example of a greedy, manipulative car dealer. No wonder people hate buying cars. DO NOT deal with this company. read more

Finance is deceiving and unprofessional, the guy rolled his eyes at me when I didn't want to add additional stuff he was selling. Treat people how you want to be treated. read more

I had one of the worst experiences and i will never recommend this to anyone. I went to sell my car after KBB referral and they offered me 35k after doing thorough appraisal and asked me to come the next day and when i was about to reach them they called me and said they can only offer me 33K and cannot honor their earlier commitment which they gave me in writing. Jason and Angie were my point of contacts and they did a terrible job and wasted my time. Completely unprofessional and not recommended for business. read more

I have been priority's customer since two years. These folks are amazing, always on top of their work and they deliver what they promise. The service center is well organized and meticulous. I will highly recommend this dealership. read more

I have bought 5-6 vehicles from here over the years. I find the dealership to be a positive experience every time I go and buy a car. I think the sales department works hard for you and listens to what you want. The service department needs to get a little more organized for being a dealership shop. They seem to be lost in unknown land a lot but if you weed through some of the BS you will appreciate what they offer. 5 not 4 because more positive experiences than negative by far. I'm a fan! read more

This review is for the service department at PNC. PNC has always had the lowest quoted repair costs out of any of the other local Nissan dealerships. My car always leaves the dealership better and than it arrived. Hint hint: thanks to their free car wash! Wednesdays is Ladies Wednesday = free manicure while you wait for your car! Service advisers have always been more than accommodating and explain services and prices. I've worked Stacey, Robin, Kevin ... Express service (for oil change) is fantastic! Drive-up to the automatic bay door and check-in your vehicle at the service desk. This past Saturday I was given and estimated time of completion of an hour and it was done as said! I will continue to go to PNC to service my vehicle. read more

I had a wonderful experience with Nissan Priority of Chantilly . The staff was very helpful and honest . They went above and beyond for my service and I'm very satisfied . Maribel was such a good service coordinator. read more

Terrible service at this Nissan. They will always try to upscale you on repairs. I had a safety inspection done and they said my wiper blades were not good enough to pass. I say ok I'll do my inspection elsewhere they say they already replaced them and will switch them back. To make it easy I say ok go ahead proceed. Take it home, the blades don't wipe any smudges off the windshield, when I go back and ask for a fix or replacement, the guy says it's nature and I have to do it by hand. Disputing the charge and never returning. Highly recommend none of you buy from priority. The "free" service they tout as a perk isn't worth it. read more

Purchased a new commercial van. Sales experience was very positive till they delivered my van. After the purchase (while at the dealership still)the side sliding door would not open for anything, but then misteriosly opened at the service department. This has reaccured but it's likely an issue when the door is closed but adjust. A manufacturer defect. Funny that the one thing I asked before coming in is that the sliding door work well... After delivery no more communication, no return calls, no returned emails, cannot reach anyone, mistake made on Title, I found that the Adrian Steel installer failed to install everything I was supposed to get and took some things he wasn't really supposed to!, same lack of communication from them. Management sounds polite but they never follow through, no return calls from them either. The commercial sales person is great except he doesn't communicate well, especially after the sale. Note that this was their number one salesman! I wanted to purchase from Priority due to the benefits and the van is otherwise great. I'd say, stay away from this dealership, I'm never going back, and from the reviews sounds like the service department is the worse! I reached out to them and it was quite difficult to speak to anyone! Great prices get 5 stars Communication gets no stars Service gets no stars yet.. Sorry... Even the email of Jennifer Brayden below comes back as undeliverable! Go figure! This is a truly broken dealership set up for failure! read more

Both times I have been to this Nissan Dealership, the customer service and communication has been subpar. The first time I was ignored by employees which I shrugged off because everybody has a bad day, and I completely understand that businesses get busy and can't attend to you right away. This second time is a bit long, but it's keeping me from ever coming back. I went in on the 22nd to get a spare key made. I asked how long the wait would be and the gentlemen told me, "A couple of hours, at least two." So I left. Five hours later, no call. I call back and they said, "Your car has been ready, I'm not sure why nobody called you." And told me to pick up my car the next day because they closed in ten minutes. I go in the next day, and the cashier hands me my receipt. I ask her about the key and she said it's in my car. I read my receipt and it says, "Key Fob ordered, customer will need to return for programming." I ask her about it and she said that the guy who programs the keys isn't in on the weekends and I can come back anytime Monday through Friday before 4:30 to get it programmed. I go to my car and look for the key which isn't in there. I go back in and the man at the door said they wouldn't give me the key because they wouldn't give me a key that doesn't yet work. I call on Monday and ask about the fob being ordered. The guy on the phone told me orders will be processed Wednesday so the key fob will be in Thursday and they'll call me when it gets in. Come Saturday, one week later, no call. I call and the woman on the phone said she couldn't find any paper work on me and that she would transfer me to the parts department. The same women picked up and said she would call me back. She calls back and says I'll be able to get the key fob done on Monday anytime before 7. I go in yesterday, the 31st, and they ask if I have the key or if the parts department has it. I tell them the parts department. They ask if I was going to leave my car with them and I told them I was told I can get it done that night any time before 7. They eventually get it done and programmed and I leave. The lack of communication and continuously being passed off from person to person was extremely frustrating. I will not be back. Edit: I have emailed them in response to their reply, but this is the correct dealership. The service was under my legal birth name, not nickname and married last name. read more

PROS... not pushy, attentive, great customer service & follow up, patient, thorough CONS... none so far Kudos to Gary Hall (sales consultant) & Gregory Howard (finance manager) Walked in in mid-September and had 2 used cars that I was interested in from their website. When I walked inside, I was instantly greeted by Gary Hall (sales consultant). He was never pushy and listened to exactly what I was looking for. Although my 1st choice was recently sold the night before, he helped me test drive & purchase my 2nd choice. Best part was that he was super patient with me. I even contacted my parents who live out of state and Gary was not shy to speak to them when they had questions also. He was very understanding. I highly recommend buying with him. I would also like to thank Gregory Howard (finance manager) for his help in explaining the financial part of the deal. I used auto loan from my credit union & he had no problem speaking to my loan officer and again going over everything with a fine tooth comb with her. Would definitely prefer to buy my teen's car from them, when needed. read more

Bought a car from here thinking it was a good deal with good warranties and add ons but the service that is provided from the "service advisors" are terrible Lmao. I could do a better job than them. All they want you to do is spend money and try to scam that they are doing all they can when in reality they do the bare minimum sadly. I called to see about a claim and the service advisor said the claim was denied but when I called the claim people they said a claim was never filed nor did anyone give them a call about my car. So I would not recommend anyone buying a car or getting service from here. read more

A few months ago, I dropped my car off to get the driver side door panel replaced. I took a picture of the odometer to document the mileage (protip: whenever you drop your car off for service, you should ALWAYS do this). Picked my car up two days later. Someone at the dealership put 37 miles on the car and also reset both trip odometers to try to cover it up. I immediately complained and asked for a thorough top to bottom inspection of my car for damage which they did (unsure how closely the inspection was). To their credit, the service manager gave me the 3 year/36,000 mile service for free without argument (it's recorded in my service record). They didn't seem to care who took my car, which I found unusual since whoever did it practically stole $2,000 from them (the cost of the three year service). This would have been one star if I didn't get the very expensive three year service for free. But I cannot recommend Priority Nissan Chantilly since they do not exercise the proper oversight to ensure that your car is not taken for a joyride. read more

AVOID BUYING A CAR HERE! My wife and I found this dealership as they participate in the CostcoAuto program. This dealership had the exact model that we wanted so we went ahead and scheduled the appointment. We live a little over an hour away so I went went myself to look and drive the vehicle to make sure it checks all the boxes for us. Staff were initially friendly and very responsive, but that deteriorated to no response within the next 48 hours. Our salesperson was Ronald G. And the manager was James K. Upon arrival, I was informed that the vehicle is at the "sister dealership", about 10 minutes away, and that I would need to start signing documents if I wanted to see and test drive the vehicle. I was also informed that it was not worth it going through the Costco Program as it did not offer sufficient savings. That did not make much sense to me. I requested to check out a similar vehicle so I can get a feel for the interior and features. I also made an appointment for the following day to come with my wife and pick up the vehicle. I was informed that the vehicle will be at the dealership prior to my arrival. Following day, my wife and I make it to the dealer and the vehicle was never moved to the dealership for our agreed appointment. We came to find this out after waiting for about an hour. Then We were informed that somebody else is test driving the car at the "sister dealership". A lot of red flags at this point. We agree with the dealership staff that my wife and I will step out to get some food and to get notified whether or not the vehicle is sold. Hour and a half pass by, we do not hear from anybody. I reach out to the dealership to be informed that they will not have an answer until noon the following day. At this point we have been as understanding and flexible as we possibly could be, but there comes a point where the interactions just become extremely unprofessional and borderline disrespectful. Very confused at this point. How do you know of the car was purchased in the last hour and a half or not? Fine, we agreed to check in the following day. Reached out to the dealership the next day, no response. Bottom line, we are pretty confident that the car was never there and that the dealership stalled and we're not honest and upfront about the situation. One of the worst purchasing experiences I have ever had in my life and I do not recommend to purchase a vehicle. Deceitful, dishonest, and disrespectful. Go somewhere where your time will be valued. We ended up purchasing the same vehicle from a different dealership down the road even though these people told us that the same vehicle does not exist on East Cost. read more

Priority Nissan Chantilly - Dealership. Avoid. - Car Dealers Near Me - Chantilly, Virginia

Abdel was the definition of someone with superior customer service skills. I went in to trade my 370z to buy an Altima. Abdel and the Finance Manager were extremely helpful when breaking down my monthly payments and working towards my budget limitations. Abdel took the time after I purchased my car to make sure I knew how to use all the cool features. He even took the time to sync up my phone! When I came back a couple weeks later to get my plates installed he polished my car and made it look beautiful (see below photo). He gave me his cell phone to keep himself available long term for any potential issues or questions. Fantastic service! Definitely ask for Abdel when purchasing a car. read more

Priority Nissan Chantilly - 2019 Altima SR sold and detailed by Abdel - Car Dealers Near Me - Chantilly, Virginia

Last weekend I bought my second car from this dealership. Hassan quickly responded to my online inquiry & made an appointment to see me the same day. I test drove the car (last brand new Altima 2020 on the lot!), he presented the price info., we discussed, & I drove away in the new car feeling great. Mr. Kim is the manager, he was also pleasant to speak with and the whole experience was relaxed! read more

My review is for the Service Dept. I had new front brakes installed. Ten days later a brake clip fell off while driving down Rt. 28. Returned to have it fixed, which they did without charging me, but realizing how dangerous this situation was for me, I can't ignore without warning others. read more

In the ultimate battle between my folks about whether Nissan or Toyota was better, I was obliged to visit this dealership when I was shopping to replace my Eclipse. Terry was a nice sales dude who managed to not be too pushy. When I was talking about my friend's Matrix that I'd admired, he used the wrong spec sheet for comparison and defined the Rogue as their closest equivalent. He also showed me some not-too-flattering articles about Toyota's recent track record, and brushed off my secondhand information on a coworker's malfunctioning Quest. Fortunately I'd done my research and had also glanced at a used listing online for a '08 Versa hatchback. I was pretty much in love before the test drive. I had my heart set on it until I noticed that I'd been misinformed about the vehicle's eligibility under warranty. I'm hoping it was an honest mistake, but ultimately I got a car elsewhere after debating expected pricing and future risks. I was a little creeped out about getting a Christmas card from him in the mail, but after a polite number of calls and emails, I guess it was his way of following up discreetly after the "interview." read more

Worst dealership I've ever had to deal with. Unprofessional people and nasty customer service. I honestly do not know how Nissan made them an authorized dealer. I had bought three cars from them, a 350z and rouge and 370z. I take care of that car more than anything. I park it far away so people don't scratch it. I dropped it off to get an oil change and they crashed it saying it was my remote start, second time the crashed it AGAIN and said my parking brake went down.. third time I went there to get i out a dash cam. They were doing Donuts and burnouts in the parking lot. I caught them red handed damaging my car, the damaged my tires, my transmission and my clutch. When I confronted them they still lied but luckily I have a dash cam and have concrete evidence to go to the police, lawyers, the BBB and office of the attorney general and the media/social media. I have never felt so belittled and disrespected with something I have worked very hard to purchase. I went to the police and they told me that is a felony and I am going to press charges because after I spoke with the manager he told me " we will no longer service your car where" as if they are the victim. Please please please do yourself a favor and stay away from these people. read more

I came in for an inspection and Keith had me in and out in record time! He was a really nice guy and I was happy to bring my vehicle to this location even though it's not a Nissan. I would definitely service my car here again if the need arises. read more

They have used car in stock but the prices are higher than other pro dealer shops higher than 2000 -3000 usd more . I don't recommend please do some research before final the car . I did some research and save extra three thousand and less miles also . read more

After spending almost $40,000 on a used Titan in September of this year (2023) my husband and I decided to purchase a 2023 Rogue (we were very pleased with our 2016 Murano and became loyal to the brand). We wanted to trade our 2019 Ford Fusion SE (which was paid off and in very good condition) in on the new Rogue and were paying cash for balance of the new car. After spending time test driving the Rogue, my husband asked about the trade in value of the Fusion, we were then told that they "did not appraise trade in's until a vehicle was chosen and negotiating had begun".. after deciding on a Rogue and starting the paperwork the salesman said the trade in value was 4000.00 needless to say we were speechless.. so basically we were trading in a newer vehicle that was paid in full.. and purchasing a new car with cash, not financing the vehicle.. and they treated us like this! Buyer beware! Stay away from this place! We went to Tri State Nissan the same day, found the SAME Rogue, AND they not only treated us with respect, yet gave us $6500.00 for the trade in! So, avoid Priority Nissan at all cost! read more

I had an ok buying experience when first purchasing my car, but my follow-up experience after was so horrible. After I bought the car, they asked me to fill out a survey about my experience, and called me multiple times asking me to do so. I thought the sales piece was fine but didn't enjoy working with the finance department, who kept trying to trick me into buying extended warranties and "special" deals, and when I declined, they attempted to shame me into changing my mind. As such, I rated this aspect of the survey poorly. What followed was extremely unprofessional and most definitely harassment. I got multiple calls from the salesman I worked with, John O., who yelled at me for not rating the survey all 10s. I told him I didn't like working with finance, which had nothing to do with him, and he continued to berate me on the phone because he was now under review. He repeatedly yelled "This is all your fault" and I actually ended up blocking the phone number. I also got calls from other departments of Priority Chantilly, continuing to shame me for not giving a 100% positive survey rating. I reached out the sales department to let them know about their employees' unprofessional behavior and nobody followed up. Don't go here. read more

UPDATE: We finally had to report the tag was lost ourselves. It has been issued. It has not come in as they said it may take up to 4 weeks. I drove 2 hours today to get a 3rd temp tag and they said they could not issue a temp tag once the permanent tag was issued. This is a LIE because they have done it twice already. This dealership does not give a crap about customers post sales. I will never buy from this dealership again and I may not even purchase another Nissan in the future. Buyers beware. If you see a "Priority" sign, turn the other way and run!! We now have a hunk of metal that we cannot legally drive. Thanks Priority Nissan! We purchased a 2021 Platinum Nissan Rogue on 5/6/2021. The sales person was great and no complaint on the vehicle. The issue has been getting the license plate. The license plate was supposed to be shipped to us in Virginia because we are about 2 hours away. After a few weeks we called and found out the plates arrived in China! We are still trying to get our permanent plates. We have put more miles on the vehicle driving back and forth to get new temporary plates that we have for anything else. The follow up from the dealership is horrible. We have to chase them down instead of them staying on top of this issue. We also found out they could have spent a few more minutes with us initially and just issued us our permanent plates. Now they are stating they have to go to Richmond to get them replaced. One more temporary tag and they lose another star! read more

I made an appointment for my 30,000 miles maintenance and even if they claim the oil change is free, the final bill was extremely expensive. However, I have paid without any comment. When my car was pulled out , the guy gave me the keys and disappeared without even asking me if everything was ok. I thought this was extremely rude and unprofessional but I didn't think too much about it. Afterwards, I went around my car to make sure everything was ok when I had noticed 2 small NEW scratches on the door and that the car was dirty and not washed properly. At this point, I was furious and I wanted to talk to somebody. Of course, no worker was to be seen.... So I had to wait for 10 min for the guy to have the "courtesy" to show up and to hear my complains. My experience today was definitely the worst one especially since for my first maintenance, they have not washed my car at all!!! We buy cars, not peanuts!!! The least that you can do to your customers after spending hundreds and hundreds of dollars is to take 2 seconds to go over the details of what has been done! You lost another client today ! read more

I am very disappointed in the communication between staff at this dealership. When a person tells you they will do something, I take that on their word. However, their word not relayed to salesmanager or finance department when paperwork is completed, means nothing. Car was noticed with no spare tire or jack to which I was told would be in the car. Once car was purchased and drove the long trip home, was found with no spare or jack. To which we were told were NOT in writing and therefore were NOT going to get. We also had several lights come on 20 miles down the road and asked to return for diagnostic. So, ABS light, Traction Control light, Tire Pressure Monitor light ,Brake light and Speedometer all stopped working. 2.5 hrs later came up with it may be ABS module but couldn't find any codes. Hmm? Was told to take to a dealership near home since we had traveled a great deal to them. That dealership narrowed down the problem in 20-30 mins. We pressured for Chantilly to cover repairs to which we were routed and rerouted from one person to another call after call for 2 hrs more only to end up talking to who could only be described as an inconsiderate uncooperative hot head by the name of Will. To which a majority of Priority employees had no recollection of this person working there, never heard of him. But finally gave in and paid for repairs to the car. I find it hard to believe this dealership has remained in business with their communication skills in such a disorder. If you deal here, be sure EVERYTHING is in writing. The fewer parties involved in your deal here the better. Car is fixed, will order the spare tire kit out of pocket and car will be complete but not by their doing. Very disappointed and do not recommend. read more

Non-serious salespersons. I went in there trying to crack a deal the same day while trading my car in. I had made an appointment ahead of time but was redirected to this guy named Kris Byrd. He pulled up the car and I had a look at it. Went back inside to discuss the deal and ask him to get an appraisal on my car. He walked out to my car took photos came back in and told me the guys are doing the upraisal. I asked him if we could talk number on the new car as the other folks are doing the appraisal to which he said "Absolutely". Right after saying absolutely he got a phone call which he answered. He talked on the phone sitting right in front of me for a good 5 mins after which he got up, while still on the phone and walked out. Fast forward 30 mins later he walks back in the dealership with two ladies and sits down with them in a separate booth. At this point I had been sitting by myself there for about 30-40 mins. After 10 more mins he escorts the ladies out in the lot and starts showing them cars. At this point I walk up to the front desk and ask them for the keys to my car and I from them I had been sitting there for about 50 mins now with no word on the appraisal, no word on the numbers on the car I was interested in and cherry on top the guy that was supposed to help me was helping another customer who walked in way after me. The person at the front desk dint seem to care either so I just walked out. I got a call from their manager right who apologized. At this point kris had also lied to her that he was busy getting the car when I walked out. I explained everything to her. She wanted to help me out personally but by that point I had already had enough. 2 days later I received a call from kris Byrd and he had the audacity to ask me if I had received all the information I was looking for while being fully aware of the fact that he hadn't discussed a single number related to the deal with me. Simply pathetic and non serious. Never going back there. read more

Brought my car in for them to diagnose a CEL due to fuel level sensor low P0462. Service manager explained to me there will be a $160 charge for an hour diagnostic service, but no guarantee of identifying the problem, which I understand because it is likely an electrical problem. We did explain to them that fuel pump was replaced two times, but CEL wouldn't go away. Two days later they called and told me they need to lower the fuel tank in order to access the fuel pump, which is 100% not true because fuel pump was replaced two times without having to do so .. so, they spent another day and then came back with the answer that they STILL need to lower the fuel tank to do further diagnostic, which will be another $350 of work, but again no guarantee of identifying problem . Based on the initial answer I already felt doubtful of their competency level, and it will just be going down the rabbit hole without finding the issue.. so we decided not to proceed with their service.. I then did a little more research and found a Nissan manual to run dashboard diagnostic and identified there was a short in the instrument cluster. The cluster needs to send signal to the fuel pump sensor for a correct read. And the short was causing issue and throwing CEL. I replaced the instrument cluster and problem solved.. So, my recommendation is to stay away from using their service, unless they can guarantee a firm price for the repair.. read more

I bought my Nissan here back in 2018 and got the priority life. The service is always slow. My friend and I both schedule an appointment for the same issue: safety inspection and part recall. Her appointment was at 10:30am. They helped her and she was able to leave at 12. I made my appointment at 10:45am. I am now waiting almost FOUR hours. A 15 minutes difference..... same service. Currently in their lobby writing this review. No busy rush, no long lines of anything. This is the third time that a simply service such as an oil change went over an a reasonable amount of time. read more

Garbage tactics and a complete waste of my time! Bluf - internet price is bogus...just something to get you in the door. Sales slip came back with 3k junk fee (outside of tax, tags, processing, etc). on a USED car (which all the while the sales guy keeps repeating on the test drive "you are getting a steal because we stand by our internet price). Also had to beg for the car fax report ---which actually revealed red flags - 2 accidents and recent engine issues/leaks). After all that, bogus change was explained as " we had to do a lot of work on the car to get it ready for market" - which service repoet states you spent 1500 but you want 3k from me? Really!! Lol. And if that's the case tack it onto your "advertised" sales price. Time and gas is premium commodity - go to car max - upfront pricing, no bogus fees, and 90 day warranty/4000 mile warranty with all cars. No games or gimmicks. I will never step foot in this brand dealership ever again. read more

My car's check engine light came on and my dashboard showed no fuel even though I had just filled up a full tank. I called Priority Nissan Service center, explained what I was seeing and asked what I should do. I also stated that the engine should still be under warranty (this is a 2013 car bought new from this dealership) as the check engine light was on. The rep on the phone just said "Bring your car in and we will check to see what's wrong." He DID NOT mention that there would be any cost associated with it. Furthermore, prior to me taking the car there, I had also chatted with a rep on their website and they did not mention there would be a charge either. So when I finally get there, the first thing their rep tells me is that there will be a $150 charge to check the car. I don't know much about cars and I was afraid to take the car elsewhere because I did not want to further damage the engine, so I went through with it. I get a call back stating that it is the fuel level sensor and to replace it would cost an additional $997. I called around and got it repaired for half that price. And to top it all off, every single place I called said that they would check the car for FREE. I am done with Nissan and think I am going to get a Honda as my next car. Lesson learned. read more

My service representative did an excellent job explaining what was needed and checked with me and the mechanics along the way.

This review is for the service department, which should quite frankly be called lack of service department because that is exactly what you can expect from this place. I am writing this review from my couch while my husband sits on the phone for the 4th time this week trying to get ANYONE in the. service department to tell us when our car might be done. They have only had it now for over a week. We took my Juke in because it was making a squealing sound when accelerating. I wanted a Nissan technician to work on it. First mistake. We drop it off and a day or so later they tell us (after we call them because they never called like they said they would) that it's the alternator. Ok. But it's gonna be almost 1500 bucks. For an alternator. But we decide to have it replaced. They tell us it will be ready by 4pm the next day (this was last Saturday). We live about 45 minutes away. So Saturday comes and we get to the dealership at right around 4pm. My husband goes in and no one in there can find the car, they don't know if it is done, they can't find the keys. Nothing. 20 minutes inside with the service "manager" if you will, and my husband comes out with NO car. Turns out it wasn't the alternator, it was the turbo and it will cost at least 3K to replace. Why didn't anyone call and tell us that? Hello? How hard is it to pick up the phone and converse with your paying customer? For these people it's apparently impossible. Mind you they didn't figure out that it was the turbo until after they replaced the alternator. We ask for a real estimate so we can decide if we want to fix it or not. Yea, think they called? Negative. But my husband did and told the technician ok fine, replace that (mistake #2). This was on Monday. Tuesday the "manager" calls my husband and wants to know if we are going to replace the turbo or not. What do you mean? We called you yesterday and told you to go ahead. Oh-well no one did anything with that info so they never ordered the part and wasted yet another day. Then he tells us that it won't be ready until Friday because they have to pretty much take apart the whole engine. A full week they have had the car now. No updates for the rest of the week. My husband talks to them on Thursday and is informed that the car will be ready Friday. He tells them we will be there Saturday morning to get it and they say ok. Friday night we call to double check- here's a shocker, can't get anyone from the service department on the phone. He leaves a message telling the girl on the line that we have to drive an hour to get the car so we want to make sure it's done. She says ok they will call you back tonight. THEY NEVER CALL. AGAIN. So here we sit Saturday morning. We call them just to double check before wasting an hour and guess what- THE CAR IS NOT DONE. ITS STILL NOT FREAKING DONE. Did they want to call the customer and tell them? The answer to that is a resounding NO. We were told it would be done yesterday. So a call yesterday would have been appropriate. Car will be done on Monday they say. Technician just got done with the engine. But it was supposed to be done yesterday you didn't want to tell us? Why? The complete lack of communication by this department is astounding. Is this really how you run a business? This is awful at best. I bought a new Murano here in 2017 and had a good experience which is why I decided to take my Juke there as well. Huge mistake. Huge. You've had my vehicle for over a week, you misdiagnosed it, you fail to communicate. Your "manager" cannot provide information and his customer service skills leave a lot to be desired. Don't. Don't take your car here for service. Just don't do it. Save yourself time and aggravation. I've gone through it for you. Here's hoping I get my car on Monday - a full 11 days after dropping it off. read more

I had a positive experience with this dealership and it started with an online chat with the sales manager. She connected me with Eric and he was Gem to speak to about life, cars and how his career came about to start working with Priority. It was his 2 year anniversary and I can see my buying another few more Cars from him in the Future. The handoffs to the manager, finance and customer service was easy and smooth. Solid team work and I would certainly buy from them again. read more

Poor service and poor management. Bought a new car here Sept 2017. Have Fords and BMWs and while you may good a decent price out the door other brands offer first 36k services. 15k service is $300, 30k service is $500. This is for filters and tire rotation. Very doubtful if filters need changing at 15k. Also $40 to clean corroded battery terminals, they were spotless, I hope a garage kept car would not have any corrosion. Made an appointment, which they lost, had no record, tires over inflated last visit, under inflated this time. read more