I had a wonderful experience purchasing my new Pathfinder here in 2016. Since then, the customer service I've received for my routine maintenance has been 5 star every time. read more

Those guys know how to make a customer happy. I was probably an annoying negotiator and 2 hours after their closing hours, they still made sure i left there satisfied read more

Bought a car here and had a pretty decent experience. The staff treated us well and I didn't feel ripped off. However, they keep sending too many sales e-mails and other such junk mail. I already bought a car -- I don't need another one less than a year later. I especially don't want to know about all the great deals you have now after I already made my purchase. My sales rep also called to wish me a happy birthday a few months after my purchase, which was friendly but a little weird. Service fees are way too high, but that's typical of a dealership. read more

The salesman was always helpful, attentive and seemed to always be available when I had a question. Although they had a huge selection of cars they were mostly all of them on the "high trims", I was looking for a Pathfinder and they had 35 on the most expensive trims and only 1 on the mid range. Although I really wanted to give Freddy (my assigned sales guy) the deal., they just could not get down to the price I was looking for. I ended up buying the car from Sterling Nissan, but in all fairness, Sterling had the car I was looking for in stock so they had the upper hand. When I went back to Priority Chantilly Nissan for service, I had to deal with a whole new set of people, just as Freddy, they were professional, hard working and pleasant. I showed up with no appointment and they gave me a lift back to my house on the spot and had the car ready and squeaky clean that afternoon for the oil change. My experience with Sales was positive although I could not get the deal I was looking for and for Service, it was excellent! read more

Still terrible service. I stopped by today for an inspection/oil change. I was told eta was 1.5 hours right before 10am. I looked at my car in the service area stationed and nobody was doing nothing to it. I watched that for a while. Almost 3 hours go by and I asked a team member (who was super helpful). She helped me check as nobody else had the courage to keep me informed. Suddenly 30min later my car was done. I am leaving here today at 130pm after 3.5 hours. Meanwhile a couple of rounds of people who got there after me had already left. Nobody besides the young lady who I asked to help me apologized or said anything at all about the wait. Word or advice...own your mistakes and at least apologize. It comes a long way. read more

My husband and I came here knowing exactly what we wanted and based on how we felt after test driving the vehicle, we planned on leaving with it that same day. I have to say, my husband found a used car online via their website and immediately he was greeted and assisted by Angela, who worked with Kurt to answer all questions and concerns until we arrived. Once we arrived, we got to work with Mar, who was fantastic and very knowledgable not only about the vehicle that we came to see, but also in other makes that we brought up in conversation. Like I said before, we came here on a mission knowing what we wanted and what we were going to pay. And we got just that. Mar was outstanding even though we were straight and to the point. He continued to offer exceptional service and went above my expectations of heat customer service. We will definitely recommend this place to family and friends. read more

Ryan Armstrong is hands down the best car salesman we have ever worked with. Our purchase was a long and complicated road due to moving and buying a house at the same time, but Ryan was there with us throughout. He arranged everything in advance so when we came to pick up the car it really was pretty much sign and drive. The exact car we wanted was out of state and Priority Nissan arranged for someone to go pick it up and drive it to Chantilly. We bought the Nissan Leaf which is our first electric car so Ryan was really great with explaining how it all worked. The whole team at Priority Nissan really puts the customer first in everything. I wholeheartedly recommend them! read more

Went to this dealership for my 60k service work on my car. Upon entering I saw a service adviser (Stacey King) in front of me checking someone in, so naturally I waited. After 10 minutes a Murano pulls up behind me, we both get out and the driver heads to Stacey who seems like she is waiting for her. At that time an attendant asked what I need and I said just an oil change. I went inside and waited for a few minutes and finally approached Stacey. I asked her where I check in. Her body language made it seem like I was bothering her. I stated I would need an oil change (I heard her say there out of loaner cars so no reason to do my 60k now I will just do it next time). She stated "Express service doesn't open until 8am. Now I found that to be very funny when their own website states "Service & Parts Department is OPEN 7 DAYS A WEEK! Mon. - Fri. 7 a.m. to 8 p.m. Saturdays 8 a.m. to 4 p.m. Sunday 9 a.m. to 3 p.m." I than asked about the "30 minute Express Service Oil and Filter Change" and she snickered and said that's per car. I advised I work less than 4 miles away and asked for a shuttle to work. She laughed and said "for an oil change" and the look on her face was totally disrespectful and out of line. Once someone finally had me fill something out I stated this is my first and last time here. Here is where they attempted to turn it around. A nice woman apologized and asked what happened. I told her in brief about the issue but not in detail like I did here. I just wanted to get my oil change and GO! She asked me to talk to the Service Manager which I did and again I didn't go into detail, it was just annoying. Eric Hawkes did attempt to make things better but since I didn't get into detail he didn't know the level of rudeness and disrespect Stacey showed. He introduced me to Steve who seemed very nice and upfront. From this experience and what I have experienced with the sales department I would say be careful with this dealership. read more

I walked in, and told the sales person what I wanted and the price I was able to pay and simply asked if he could do it. After a few minutes, he said yes, showed me the car and we took a test drive. The waters got a little muddied when he came back after running the application, with a written offer that did not match my price - by a long shot. I told him that was really mean since I was clear I couldn't pay that much and he had gotten my hopes up, and began to walk out. His manager stopped us and started asking how much above the number I'd given him I could go, and I told him that was my max and continued to walk out - he tried a couple of stall tactics and then said, "I will figure it out. We can do it. Just write it up and I will figure out how." And so I agreed, and my faith was restored. Then there was a slight issue - I believe an honest mistake - where the car did not have heated seats and I was told it would. I discovered it before I signed and the dealership agreed to have it put in for me at no additional cost. I do love my Pathfinder. I would go to that dealership again, it was (overall) a good experience. read more

Automotive service and maintenance is always good. Could do better with following up and providing status of vehicle and providing run down of what was done along with the cost after service is completed, rather than rushing the customer out the door. read more

Let's start off by saying it was the holiday season when I decided to purchase a new vehicle for my husband. My husband is an active duty military, so i was getting him a new vehicle for everything he has done for me and his country. I have already went onto CapitalOne and got approved for a auto loan. So i knew how much i could and wanted to spend. I called the dealership and spoke to a gentleman named John Omidpanah, and told him I was interested in a used jeep they had on their lot and that i was on my way to check it out. When I arrived at Priority Nissan to check out the jeep it didn't start and they had to jumpstart it. That should of been my first hint to just turn around and leave. Then I noticed water in the front passenger floor. They said one of the sales people left the window down and they will clean it all out. Ok I can look past that and people can forget or make mistakes. So after all that I was happy with the look, the feel, and the drive of the jeep and knew my husband would love it for a Christmas present. So I proceeded to go inside to where we started the paperwork. After we agreed we on a price and was getting all the papers in order I wanted to double check to make sure all the headlights and break lights worked, and so behold one of the headlights were out so John Omidpanah said he is taking it to one of his techs to fix it right then and there. So I continue to do the paper work with the finance woman. After all was done John Omidpanah comes and tells me that all his techs were gone and that they could give me a rental and I could come back to pick it up. Well no shit I just signed the paperwork so the jeep is mine now. As you all must think I'm mad and happy all at the same time. I bought this nice vehicle but I can't drive it home. Finally 2 days later I called John Omidpanah and asked what was going on? is everything fixed? He then proceeded to over talk me and say yeah everything is fine and is ready for me to come pick it up. I went and picked up this jeep took it home woke up the following day to get it inspected in the state of Delaware since that's where my residence is, well the same headlight is not working again. At this time I called the dealership and spoke with John Omidpanah and said I was on my way for them to fix this problem. While he said ok he didn't seem like he cared nor wanted to help. He already got his money/sale so he was pretty much done with me. Not only did he not seem to care but he again over talked me. Over talking me while I'm trying to explain something was starting to annoy and frustrate me even more. John Omidpanah is not only and cold hearted man he does not care what you have to say. He will over talk you just for you to stop talking. So I finally asked the dealership to write me a check in the amount that I paid in taxes tags and title and to send me over everything I need to get my tags on my own. So they agreed to that and sent everything to me. The day I got the check and paperwork was the day I took off of work to deal with the tags, so guess what they didn't send over? the title for me to give to the DMV so they can give me my tags. So again I wasted a whole day that I could of been working. THIS DEALERSHIP IS A JOKE! They are unprofessional and John Omidanah is the worst of it all. I want to warn everyone do not go there, it is nothing but a major headache. Another thing that happened was the jeep came with a winch on the front of it, but it was missing the controller and John Omidpanah said it was in the door that they must of took it out when they were detailing it. Still to this day I have not gotten the controller. John Omidpanah told me "it's only like twenty or thirty dollars for a replacement" and that I could go get one myself. I didn't buy the Jeep with a winch that I can't use. Thanks John. I'm still waiting for the controller, but from your actions I see that I will never see it. Thanks for another lie. The final thing I'm going to say about this dealership is When I made my decision on a vehicle I told them I was part of the CapitalOne auto buying program and that I was already approved. 2 weeks later I noticed on my credit report that they ran my credit for other auto finance company's. Four to be exact. Thank again Priority Nissan for making this car buying progress a major headache and taking advantage of a military family right before Christmas. You all should be ashamed of yourself. EVERYONE STAY AWAY!! read more

I always love getting my vehicle taken care of by priority Nissan. I have been coming here since 2012 and bought two vehicles. Carlos Linares did a fantastic Job today he was helpful and attentive plus proffesional. read more

Favorite dealer for service and when you have purchased your vehicle from them you can't beat the Priorities For Life program

John O at chantilly Nissan dealership is the best my husband and I will never go to another salesman.

I had a great customer service experience this morning. I brought my car in for a scheduled maintenance appointment. The service representative, Preston H , provided expert guidance and suggestions as if he were A friend... great experience. I hope Priority rewards him for his great customer service as it is rare yet refreshing. read more

Great customer service, relatively fast and reliable, and returns the car on time, I recommend this place specially if you have a Nissan

I have been getting service at Priority for 2 years now and receive excellent service each time. I drive from Alexandria to Chantilly to receive this stress free service...definitely worth the effort. read more

This was our 2nd lease from Priority and we were so pleased that Abdel was there to help us out again. From start to finish, Abdel made us feel like such valued clients. I can't say enough how great he was attending to our every need and even got the exact vehicle we wanted. We've always been well taken care of whether it's service or sales and the whole staff is friendly and attentive. Thank you all for keeping our lease experience stress free. I am loving my new Murano! read more

Extremely bad experience!!! Deceptive and perhaps illegal business practice. I requested a price online, I received a quote and then the salesperson called and followed up. I was shopping around to confirm that the quote was a good deal. I spoke with the salesperson and confirmed the price. I had him confirm twice with management. All was solid and an appointment was made. Once, I arrived and I didn't have a trade-in and I didn't need special finance. I was told that the vehicle wasn't in stock. Which just few minutes ago, I was told that they have on an off-site lot. Or, they can get it from other dealers. I told them, I can wait. I am not in a hurry. In short, I was turned away and told they will let me know the next day. Next day, they said, sorry we don't have and the offer isn't any good. Very bad business practice. I have emails and phone logs to substantiate my story! Stay away! Not a good business to support!!! read more

Stopped in on a Sun afternoon, left our name at the reception desk and was told "we'll try and find someone." Waited about 30 minutes while all the sales people/staff stood around the desk talking. People that came in after us were helped immediately while we continued to sit. Never got a chance to ask any questions or take a test drive. When we walked out the front door no one was even in the room to notice or care. Pretty sure we will never buy a car from these people. read more

I had a great experience buying a used car from Abdel Bouydra and his boss Allen. No high pressure or long negotiation process. Joe in finance was also great to work with! Very nice guys! Go see Abdel! read more

I had the greatest buying experience this past weekend! Abdel Bouydra is an excellent salesman. My old car is a 10 year old Toyota Matrix with 106k miles on it. She's still running pretty well, but I'm ready for something new. I'm a Toyota girl at heart (I used to work for TFS and I've been loyal to them ever since), but what they've done with the noses on their new car models is hideous. Seriously, I do not want a car that looks like a catfish. Throw some whiskers on the Rav4, and you can picture it driving around the bottom of a river. Anyway, I've been obsessively researching cars and SUV's for weeks and I had narrowed down my short list to a Ford Escape (turned out to be nice in the front of the car, but the back seats were crap), a Mazda CX5 (which I LOVED, but the sales guy was a jerk, so if I had decided on that vehicle, I would have purchased it from someone else), and the Nissan Rogue. I test drove a red Rogue and I loved it! Except for the color. Red is just not my jam. Abdel took the time to look for a different color vehicle that had the same features (it was not on the lot, it was still in the "back"), and it was beautiful! There was zero haggling. When it came time to settle on a price, he automatically gave me an amount that I thought was fair for all of the features I was getting, which was lucky because I'm not much of a haggler. I either like your price or I don't. If I don't, I go somewhere else. I was really torn between the Mazda and the Nissan. The Mazda was a little more "plush", but the Nissan had way more features. The biggest deciding factors for going with the Nissan from this dealership were: 1. The lifetime engine guarantee 2. The lifetime towing 3. The lifetime oil changes and state inspections 4. Last, but not least, Abdel was a pleasure to work with. I even told him I was partly buying from him because I like him, and the Mazda guy was such an unsavory character. I am so in love with my new Rogue! This is the first time in my life that I've been able to move out of the "economy" section of a dealership and buy myself something nice. I definitely went home a happy customer, and I've been telling all of my friends! If you decide to visit Abdel, tell him you read my review and I said hi! read more

*****Update: I spoke with the service manager and he was very understanding. He apologized for the oversight on the scratched parts caused during service and said that he spoke with his technician. Second, he said that he wanted to do whatever it took to resolve the issue. On the spot, they replaced the scratched panels and repaired the seat... all in about 20 minutes. I feel better about my purchase with exception to the scratched fiber glass piece in the door-well (mudguard-sill RH). I've already emailed Steve Sarecky, Priority's GM to see if repair or replacement of that part can be done in their Tyson's Corner location close to my home. I've given Priority an extra star for this experience. They will not fight you and will own up to an issue they've caused should you bring it to their attention... that's awesome. I am counting on them to fixing this fiber glass piece swiftly.*********** read more

Priority Nissan Chantilly - Door-well scratch during service - Car Dealers Near Me - Chantilly, Virginia

Ok, it's 2021 I'm over my bad experience with PNC. They never responded to my email letter or texts. I dumped the car I purchased from them and am very happy with our new Nissan purchase. read more

I have previously had good experiences at Priority Nissan in Chantilly but something has gone wrong. I sent the service an adviser an email he never answered. I needed a ride to get the car and I had told him I would be there Wednesday. When I called to speak to him Wed am, he wasn't there. I would have known that had he read and answered my email. Nor did anyone know anything about my car. Or the refund for work I was not supposed to be charged for, but had been. (work that had previously been done there but inadequately) And when I tried to leave the adviser a voice mail my call was routed in circles twice. I never got his VM. The manager knew nothing about my car or the refund. So I have to wait until I have another opportunity to pick it up and get another ride. I will not bother with this dealership again. read more

I came in recently and had a lot going on with my car. There was a leak in the front and my tires/breaks all had to be replaced. They figured out the leak and gave me a loaner while repairs were being done. Fabian was my service guy and he was very helpful and kind throughout my whole service. He knew this was a hard thing for me to afford with everything in addition that I needed with my car, (not only that stuff) and without asking took the initiative to take care of an oil change and engine filter that I needed. I had originally skipped on it because all of the repairs were already very expensive! I thought that was really kind and throughout my service he even made sure to ask the technician what was the most important things that I needed done first, and what could possibly wait a few weeks if I needed to pay for something later. This is very honest service and I definitely give him and my technician today 5stars! read more

I had a problem with my CVT transmission for months. After taking my vehicle to Priority, Rico a service representative looked unsympathetic and never listen to my concerns and instead lecture me about technology. Now, my car stalled and promised to send towing and he never did it, so I had to call myself after hours of waiting. Then, he promised a loan car and after 2 days never happened. read more

New car shopping with the wife, we came here to test drive a car. They offered to take our car in for an appraisal while we looked at cars, we said yes, why not since we'd be there a little while anyways. That turned out to be a mistake. We took over half an hour to look at cars and test drive. We were asked by the sales person to come back to his desk because he'd like to make us an offer. Fine. I've bought a lot of cars, I know how it goes. We liked the car enough and would buy if the numbers worked. They proceeded to try and get us to agree to buy their car, selling us on all the "care" they provide as a dealership. We weren't even given the actual numbers for the car, an estimation on financing with good credit, or the actual appraisal for our potential trade. They refused to disclose any of it. Just hammering on about their "priorities", which apparently didn't include answering our questions. Shortly a sales manager shows up and the two attempt to control the conversation about how we like the car or how nice it is or what it feels like. We don't like to focus on money at this business. Great, so it's free?! Cool. Over that time we asked, repeatedly, to have our keys returned so we could leave. Each time we were given an excuse. Oh, we don't know where that guy is who has them. It'll be just a minute more. Etc. New people kept coming over to the desk to ask us we knew about this care package, or that extended warranty offer, and the rest. Don't we love this car, couldn't we see ourselves driving away in it? There's two other people coming in today to see this exact car! This went on for about half an hour, and by the end of it we had four people standing over us vying for their chance to level some accusation or assertion. One of them even got angry after one of my (many) declarations of wishing to leave and, with a raised voice, threatened that we'd "regret it!". It took my standing up, telling them firmly (for the whatever-teenth time) that I intended to leave and if they refused to return my keys I'd be calling the police. Magically, within thirty the seconds Wonko the Sane shows up with the keys, smelling a bit like the beach. Unless you have no other choice, I'd stay away from this place. If you do need to come here (inventory can often force you to one dealership or another), do your homework. Know what you should be paying and don't let them push thousands in "features" , aesthetics, or services on you. These guys play rough. read more

I had a great car buying experience with Nissan Chantilly I bought my Rogue love it it had a few minor bugs they fixed immediately thank you Nissan Chantilly read more

I had a 2015 Hyundai Elantra, that was totaled :(, and I came to Priority after checking out some cars online. The service and expertise were on point. I got a great car at an awesome price, Sentra SR Turbo, and it's actually a lot roomier than my Elantra, which I wasn't expecting. I'd definitely recommend this dealership to anyone looking at a Nissan! read more

I would like to thank Nick Radmard, Allen Ganji and Sonya Harris for the good experience I had in buying my red dream car. Your friendliness and professionalism made me feel secured that I am in good hands. Keep up the great service! =) read more

Was back in for another free oil change at the end of last week. I parked my car, walked into the service area, and approached the desk. The two Nissan techs were looking at something on the computer together. No one acknowledged my presence, directed me where to go, or assured me they'd be with me as soon as they finished what they were working on. I just stood and waited. Finally after about a minute, one of them walked away, and the other one looked up at me, went back to his screen for a moment, then turned an asked if he could help me with something. I said I needed an oil change, what was the est. wait time? He responded with "two hours and forty-five minutes" and my jaw hit the floor. I asked if I could make appointments ahead of time because their "fast lane" service center has never provided me with less than a two hour wait for an oil change. He said I could call and make an appointment, but customers were seen first-come-first-serve, so it wouldn't matter. Because I also needed a recall repair, I had no choice but to leave it. He said "go in there, (pointing to a line of windows) and find someone who is sitting at a desk. They will help you setup your service appointment and let you know how long the repair will take." I wasn't sure because it was a line of cubicles, so I clarified with him before heading inside, "ANYONE sitting down at a desk?" When he confirmed, I ventured over, and found one gentleman who was at his desk by himself. He was very helpful and informed me that the wait could be even less, but if the warranty repair required a certain part, he'd get me in a loaner because of the amount of time it would take to complete the repair. He had me in a loaner vehicle within 15 min and on my way, after he explained what repairs would be done, along with the oil change and 15k service. (The star in my review is for this guy! He was courteous and helpful--unlike the others I have interacted with at this dealership/service center) The service at this dealership has been consistently AWFUL since the moment after we signed to purchase the car. Their lure of "We'll beat any written offer by $500" was enough to get me in the door, but having a taste for their customer service, or lack there of, I would have paid $1,000 more to have bought the car elsewhere. read more

Worst dealership ever visited. Walked in, at least 10 salesmen standing at front door. Not one greets you, walk around showroom and finally one asked. Went outside to show me the model I'm interested. They didn't have the trim I want on the lot but offering to search inventory. Sat at the salesman desk while he went asking his manager for info on the car I want. He came back asking me for my personal info. I told him that I was not here to purchase vehicle today but wanting to see interior and get a ballpark pricing. After refusing provide him my info other than phone number he came back with a MSRP and basically indicating me to leave. How do you expect to earn my business when you can't handle rule #one -customer service. This dealership charge $900 processing fee. That 3x more than others regional dealership. Guess you will never get a dime from my pocket. read more

If I could give them a zero I would. We went here to shop for a used Nissan Rogue and we were prepared to negotiate but they took so long to come and talk to us that we left. I don't have time for your games. There are so many places to buy a car from in the Chantilly area that I could just drive over to those dealers. Also, do not call customer's cell anymore if you do not get a response or return call. read more

I was kinda skeptical coming to this dealership. It was my first time going to the service department but one of my friends recommended it. I read the reviews online and gave it a shot. I had a reoccurring issue with the air pressure in one of my tires, I told the guy about it when I brought it in. When they had finished looking at the car, Carlos the service advisor clearly explained what was wrong with my tire. I had a nail on the side of tire and I didn't even know! He explained to me that it was unsafe to repair it and was kind enough to provide estimates on a new tire. A huge thanks to Carlos for his advice, after this experience I definitely recommend this dealership to anyone. read more

I brought my car in 2009. I.have always love the service at chantilly nissan.i like to comment Greg and RIco always do a excellent job and explain everything to me always..thanks guys! read more

I really wanted to purchase a vehicle from Nissan of Chantilly mainly because they have the car that i wanted on the lot, and their location is close to my home and office... would have been convenient for me to drop off the car for future maintenance. Came in for a trade-in/new car purchase, the sales rep was actually nice. We talked, i gave him the keys to my car for an estimate and he let me test drive the new car that i wanted... everything was going well. Until, we went in to the office and discuss pricing. The experience is best described by Matthew R.'s review below, it was awful, at first, i was talking to the sales rep, then a manager came in, then a another manager came in... They probably think that bringing in more managers increases the value of their cars. So, we walking out of there after the last manager. To sum it up. If you want to test drive, go to Nissan of Chantilly. Once you know what you want... go purchase the car somewhere else. read more

Funny story. Just occurred here on this fine Friday. So I'm in the market for a new " fun" car, was out test driving m5's, audi's etc. none have that explosive power I want. I stop by Chantilly Nissan and speak to a nice sales guy John, I would like to test drive GTR as I think it may be what I want. "Josh Cochran" is introduced to me and I ask what I need to do to get a test drive, I'll prove income, show bank statements whatever. He says the only way to get a test drive is to buy the car. What an absolute terrible sales person. I'm not sitting in their parking lot writing this review and 3 different sales guys come out trying to fix the problem, then the big guy himself comes out to try and fix it, when I say no he, red faced and sweating, demands I leave the lot. There are other dealers that deserve your money more than this, especially when you are about to buy a 120k car. read more

If you buy a car from here just make sure you don't get any of the services. They will sell you things and give you something different. Trust me it's been a rough time ever since I've started working with their service department. Hope you have better luck or just smarter than me and don't get any of their service options. read more

DO NOT walk into this dealership. I was stupid enough to buy a second vehicle from these crooks. The service department is the absolute worst. They charge for services that they actually do not complete and they never fix things correctly the first time. read more