We dropped in last month to get a feel for the cars. Told the sales rep we were NOT going to buy today just wanted information and to test drive some models to weigh our options. We asked about general finance offers and the sales rep did a hard credit check pull not informing us that was what he was doing when providing income figures. Sales rep needs to do a better job being transparent with the customers. Now credit score is 100 points lower.. Very unprofessional and disrespectful to do a credit pull without consent. Would look for another dealership with better customer and humanistic values. read more

Preston Hall is the best service specialist. He takes care of me and my vehicle so well, keeps me in the loop of what's going on He knows I also do a lot of my own work so he'll let me know what needs to be done for warranty guarantees. read more

Worst place to go.. Worst service.. Worst customer service.. They don't take their work seriously.. I took my car for service they never washed it , women who was in that service place was worst natured n very impolite.. After all this place is second hand place for every thing.. car service N customer service.. i do not recommend this place at all.. Even if its far i would go there but this place is not good at all.. read more

I bought my car here in 2015 after a less than pleasant buying experience. I've been bringing my car here a few times a year for the free oil changes. Out of the probably 25-30 times I've been in for my oil changes/inspections I've never been recommended anything about my cars needs. I'm always told "your car is done- the keys are in the ignition. Sign this form and you're good to go". Whelp today after 6 years of being a customer, I was checked in my an older gentleman who informed me my car still needs the fluid that I declined last time I was here. I said last time I was here I waited for 4 HOURS for my oil to be changed, and no one told me about any recommendations. He said they probably forgot to tell me. I asked how much it would be and he said $499 and I almost had a heart attack. No way. He then said since I bought my car here my engine is covered under their engine protection for life, BUT that I will no longer be covered since I declined the service. I explained out of 6 years coming here, no one has recommended any work to me. It's always get the customer out ASAP-The coworkers around him look at each other like they're in trouble and shake their heads. The gentleman apologies and then recommends over $1000 of services to me including tire rotation for the new tires I bought a few months ago to changing a cabin air filter for $199. I declined the services as I don't trust this garage and my husband can do all of it for less than a few hundred. I'm then told my oil change will take 2 hours. I arrived at 8:15am and they opened at 7. I would seriously look elsewhere for a car/services. I'm in shock right now. Pay someone $30 to change the oil on your car- save yourself 4 hours and avoid the snake oil sales people. read more

Came in needing oil change, tire rotation, inspection and a tire had a slow leak. They took care of all my concerns, very quickly. I was in and out in under an hour! Excellent customer service read more

Please do not waste your time driving there. What a nightmare experience I had going to this "waste of my time" Nissan dealership. First, I spoke and texted Nick Radmard. I asked a lot of questions to prevent disappointment. I had an appointment with him the next day but When I arrived he bumped me to some new guy, Prutruh who didn't know anything although he was extremely helpful. Then they switched me to the manager, David Clark who convinced me pulling my credit report would be one point. DEFINITELY NOT, it was four points. Then they bumped me to Anthony who ran my report. I told them I needed a day to think things over, I never received a follow up call or anything. SMH. read more

To sum up my disappointment, here is an email I sent to Nissan. Just turn around and see Justin Morrow at Undisputed Auto Care. Dear Nissan Chantilly, I just went to a trusted auto mechanic for a second opinion on a few items that were recommended to me yesterday after a routine oil change at your dealership. First, they took out the air filter which was completely torn up (I have a picture I would like to send someone for reference). The air filter was checked during the inspection yesterday, which leads them to believe someone messed it up then. My mechanic who has been working on cars for 26 years said he has never seen anything like it and that quite frankly it is unacceptable as it could pose a fire or other hazard. What the hell? Had I not gone to them today, what could have happened? Additionally, if the tech checked it and marked it green and if he was unaware that this damaged occurred after he put it back in, shouldn't we be concerned about the training for this tech? What kind of shit did you do for the filter to be torn up? Second, the tech recommended my rear brake pads to be replaced but they said it is still at half life. What the hell? Trying to make a quick $380+? I've been going to Nissan for pretty much the life of my vehicle, but please consider yesterday's visit the last one. Do you guys care about your customers? Do you guys care about the service you provide? What the hell. read more

No wait whatsoever, in fact as soon as we parked someone was outside ready to greet and help us with what we neded. The whole staff was super friendly. Fun fact: this place is pet friendly! read more

These guys win. I give up. (Rico was the advisor, Kyle the technician, Ron, Jr, Master mechanic, second one). I do believe that it will come back to them, for deceiving, charging for services not rendered, for not calling back, for not assessing, for sloppy work that is endangering my beautiful daughter off to college now with this vehicle with steering issues, and electrical issues not properly assessed, discussed, proven. You can't do this endangering, oppressing, hurting, stealing from others without there being a penalty. My angels do watch over me. Justice will be done. Already cost thousands, and I can see greed is this operation. No integrity. No wanting to complete the job, stand behind their work. Not above board. The short term profit, not the long term customer. I hope the police are watching, bc they have emission testing there. And. that is where our problem began. it is criminal to endanger our lives, take money for services not performed, put non-OEM parts without asking, not return calls, or answer the phone even. It is the LAW to give us the parts. They are supposed to ask. Supposed to be posted as well. Ron said he never heard of that. I wanted the parts. This helps prove things were done. And there was no proof of services and assessments. Also supposed to put the warranty on the receipt. And to force to get rotors resurfaced? Not legal. And there was no evidence of needing. And where is proof it was done? The Nissan Rotors stay cooler, more superior i was told. Why not ask what we wanted? I would think Nissan would not like to see you making there product look bad. Also got them done there bc wanted Nissan pads. They put on NON-OEM WITHOUT ASKING! Charged for resurface, did not ask if we wanted. I am serious. This may become fatal. Do they realize that? My daughter is also close to Trenton NJ. at school. If it dies she could be murdered there. And a possible Tsunami, and she may not be able to escape. start issue. Loose steering issue, AC issue. AFTER THEY WORKED ON IT. Finally found they have caller ID, and do know who is calling. Was told Ron Manager would call me Wed but did. not. There is a warranty, and need to see how to get it done if in New Jersey. And NJ wants to do ANOTHER ASSESSMENT for another $160. God knows what they will find. Said needed more things like a battery and a compressor, but no diagnostic proof, which is on the computer, and should be in their system, and can print out. I got a 2nd opinion, and the refrigerant was low, which will shut off the compressor. Turns out Nissan has issues with the compressor connector. Could be that. Ron didn't appear to fully assess. Quoted another $2600, with no proof of why to spend this. Just his word. And did not fully assess the AC system. So could cost even more. Wanted to tell them the background of how it stopped working right when it had an oil change. Maybe just want the used vehicle bc shortage? But can't have any conversation with any mechanic. The mechanic needs some info I should give to assess. We paid for an assessment on May 22 but none done. It could be a circuit issue, an electric issue, maybe a parasitic draw. They didn't. fix the issue. Code on again after. It says it can be dangerous. And it can be. but they don't care. They won't prove anything. Just want you to blindly pay out thousands. And they never test drove after. If they did, they would see the loose driving, the play in the steering wheel after the lower arms replaced. I WAS TOLD THIS COULD BE VERY DANGEROUS. Very important for safety. I wondered if the tire was balanced after Tpms changed, bc not noted on the pages received. If leadership is bad, will corrupt the others. If they resolve, I will change this. But I am crying, and severely distraught, and afraid for my daughters safety, driving the Nissan Murano not completely fixed, or assessed, or even driven to assess or make sure fixed, so will have to now spend thousands more to buy another car. Will NEVER GET A NISSAN AGAIN. I had Lexus before. Had great care. In fact son has it. and it has never had all these issues. I think its the mechanics maybe, read more

The worst experience I have ever had. Don't ever bring your vehicle to establishment. Can't even believe how rude the managers were to me there. Brought in my vehicle to replace my transmission turned out they didn't even replace it and lied about charged me for a new transmission and wanted to give me my car back when it wouldn't even go into gear. Trying to say that problem exhausted before hand and then wanted to charge me additional money to fix a new problem they created. I will never bring another vehicle here ever. read more

Do not do business with this dealership! They are incompetent and rude. Staff turnover is extremely high. Took our vehicle in for state inspection and was told it would be 4K to pass inspection because of an issue with the exhaust system. Failed our inspection and took to a mechanic who fixed it for a few hundred dollars. Have given this dealership several attempts to do right since 2008. WILL NEVER GO BACK! This is not the first issue with them but it will be the last. They are THIEVES and have taken advantage of us for the last time! read more

Osheen was very patient when I was "just looking" worked hard to get the price and features I wanted on my new Nissan. Love my car and the Service!!!! Best car buying experience ever..... read more

Excellent service and suggested preventative maintenance done as well. This is my 5th Nissan since 1998 and I am still a loyal owner. Service advisors are also knowledgeable. read more

Totally unprofessional. James Kim quoted me on a vehicle, I accepted the price and began to arrange to wire him the money. The wire didn't happen overnight and he sold the vehicle without so much the courtesy of a phone call. These people are completely ruthless and rude. Stay away! read more

This dealership is fraudulent. They sell cars that have been wrecked without disclosing. When you try to get it resolved they tell you too bad. We are in touch with consumer law attorney!! Do not buy from them!! read more

Let me add on to those with kind words about Donald Pargoff. He greeted me as I walked in the door, patiently worked through a negotiation, and thoroughly explained the car. Very nice guy, would not hesitate to recommend him to anyone looking for a good car buying experience. read more

.000000001 out of 5!!!! I have never been treated so poorly and disrespectfully as a consumer of any product more than I was treated at this place. Peter Washington, you are a douche and an asshole!! Now I could give two shits what dealer gets my money and my time. It was my understanding that car dealers need to sell cars to make money. We all know that the car buying experience sucks. From the shady salesman to the Sales Managers who think they are gods gift to car selling. You spend an hour giving your price to a salesman who then has to go to a retarded sales manager who then gives a number back to the salesman......BLAHHHHH FUCK YOU!!! Why dont you just deal with me directly. Let me make this clear....Im giving this rating for Peter Washington and his dumb fuck minion who have no idea how to treat customers and to sell cars. I do not know how the other sales people there and I do not know if there were other Sales Manager's who are nice but it was because of these two specific individuals that made me leave. My questions were simple.....Can you work with my price and What is your APR for the special financing and Standard Financing. You couldnt answer 2 simple questions, instead you treated me with no respect and decided to tell me that if I didn't like the price or the APR then to go somewhere else. They wouldn't tell me what the range of their special APR or even Standard Rate APR's were. Got news for you....not going to buy a car if you don't tell me what I could possibly qualify for. Its really simple, you can just tell me the lowest possible APR you could qualify for is 0.9% or 1.9% or whatever. Instead you told me to leave. Well, I did leave.....without a car......went to a place down the road......and purchased a car from people that wanted my business. So in the end I got the car that I wanted. And I am happy that I got treated the way that I did so that I could warn all you folks about doing business with this individual. If you want to go there and explore your options, talk to someone else. DO NOT GO TO PETER WASHINGTON OR YOU WILL BE TREATED LIKE A CHILD AND WITH NO RESPECT. You have been warned. I just know where not to go next time. I will never do business with this dealership ever. read more

If I could give negative stars I would. Why does it take 2 hours for an oil change and state inspection when you're 3rd person in line from when they first open??? Tell me what they are doing in the back?? Playing with each other's hair??? Scratching each other's back?? Are they just playing tag and connect 4 in the back??? 5 guys work on only 1 car at a time??? It's so ridiculous when you take your car here early thinking you'd leave early but you don't. The sad part is every time I leave they don't even tell me somethings wrong with my car so it's not like theres problems and thats why its taking long. I honestly dread coming here and I only do because its free. But jesus christ. Last time I came they didn't even change my sticker OR the oil sign on my dashboard, so did they do anything?? They put car wash the receipt and no car wash because they "had no time". They didn't even call me to tell me my car was ready, I had to call 3 hours later and she's like oh yeah its been done. Well thanks for the call. What a effin piece of joke of a dealership. Wheres management, they clearly don't care about customers because all their reviews are a 1 star and anyone else above that got lucky. Honestly they don't care about you. They don't even write back to reviews over service. Go somewhere else to get your shit done unless you have a ride back home but it definitely shouldn't take 2 effin hours. They are just effin' slow here and i mean SLOW. They got snails working back there. SNAILS!!!! The oldest ones they can find. They come back to me after 2 hours and say your inspection won't pass unless you get new windshield wipers. Are you serious its been 2 hours and you tell me you need permission to put wipers on. Put that shit on you dummies you think I'm going to leave put them on myself and come back you idiot. Also a car wash doesn't mean take a bucket with water and throw it on the car and splash some water on and make it seem like you did something. Ok done with my rant. Still hate them. read more

This cliché tactics used by the salesman and sales manager here completely turned me off to the whole experience. Luckily, I'm not in a situation that I need another car. I'm in a situation where I want to replace an existing car. They had a used car on the lot that was exactly what I wanted. I went in there on Valentine's Day with my wife with the full intention of buying the car. We took the car for a test drive and we both really liked the car. But after the string of clichés coming from the saleman, we walked away. It started with, "We have 6 or 7 other people interested in this car." I looked around and then looked the salesman in the eyes and said, "I don't see any of them here, so why don't you talk to me." We sat down for what I thought was going to be negotiations. I was then given the statement of, "The price is the price is the price." Really? On a used car? I highly doubt that. Then it went on to, "We have 16 or 17 people interested in this car." Again, really? 10 or 11 people called you while you've been talking to me for the past 5 minutes. I told my wife to go wait for me in the car. After she left, I basically tore into the guy telling him that I didn't appreciate the way he had been talking down to my wife and I. I got up to leave and he called over the sales manager to speak to me in the parking lot as I was trying to get into my wife's car. The sales manager told me, "Well, we have 16 or 17 other people interested in the car and if we don't sell it in the next week, I'll just sell it to the dealership over there. They're highly interested in it and will re-list it for an additional four thousand dollars." Great! Then you don't need my business. Are these two serious? Do I have sucker tattooed on my forehead? The car was still listed on cars.com three weeks after I was there. It appears to be gone now. So, I'm sure they sold it to someone. It was a very nice car. But after being treated like that, I'm simply not willing to give them my money. read more

DO NOT RECOMMEND THIS PLACE - SALES DEPARTMENT!!! I went to this place yesterday with my family to get a car, because one of my close family member got a car from here and recommend it here. BUT my experience was horrible... They do not listen to me and made me to wait an hour without offering anything (I asked several times if I could get some numbers/amount to consider but they didn't until I tried to leave) but kept asking my information for the paperwork. And when I decided to leave and asked my key (which was turned it for the appraisal, but the salesman did NOT listen to me. So I got really mad and aksed them to remove all of my information that I gave to them. And I aslo asked them not to call me. Well, today (next day) - just now - I got a call saying why I was treating them shxx. I CANNOT BELIEVE THIS! If you decided to visit this place, hope you have better experience. But why would you risk? FYI, I traded-in my old car and got a new car next door - OURISMAN CHANTILLY KIA. They offer better customer service. Most of ALL, THEY LISTEN TO CUSTOMERS! read more

Hello, This is what happened to me today at this dealership. I drove up and parked my Infiniti FX35; and walked around in the area of the used cars. While walking in the area, no one came to ask me if I needed any help. I came with the idea of seeing what was available to replace my son's 2003 Mazda. Because I love my Infiniti, I just assumed a Nissan would be a suitable replacement, but now all of that has changed. I'll move on and look for another compact vehicle. Because I can't select in the negative, I'll select 1 start. - Charles read more

This was my second encounter with this dealership as my husband was shopping for cars. The first time we came on a Sunday right as it opened and we're looking at the 350z in their showroom. The first greeting we got was dismissive and we were ignored for a while. The second visit today we were "greeted" with a "what do you want?" while the guy was hanging out the showroom door. Very brief and rushed interaction. We've always felt like we were a bother to them for being there. Will not be back. read more

To be honest, I didn't expect great service. I was coming in by myself to get an appraisal on my car. I emailed them after stating interest in a rogue and told them I would be in for a car appraisal. I checked out some Rogues and finally sat down for the appraisal. Richie the salesman refused to do the appraisal unless I was there to do business or whatever the phrase was because I was going to get lowballed. I said I didn't care and wanted an appraisal, regardless of what they were going to say. He left then came back. Who knows if he actually talked to the used car mananger. I should have asked to speak to him directly. Either way, he came back and said he couldn't give me a quote and advised I come back with the Car Max quote because they will give me "the highest quote" I can get for the car. Seriously. What bullshit. read more

We looked for a mid size SUV/crossover at various dealerships (Mazda, Honda, Toyota, Kia, and Hyundai). Should have just started with Nissan. Hassan Abdulgadir showed us the options and let both me and my husband test drive the cars (Rogue vs Murano) at two different times in one day. He answered our questions but did not give off any pushy salesman vibe. When we wanted a different color car than was available they were able to secure it at another dealership and Hassan went to get it for us so we had the car within 24 hours! Sales manager Ronnie Cassetana was professional, pleasant and helpful and we feel we got a fair deal on the car. Tyler Jordan who handles the paperwork was also knowledgeable and pleasant in his interactions. I was astonished to read some of the negative reviews, we are not easy to please but had a top notch experience from start to finish. Thank you Priority Nissan! read more

Priority's online advertising is deceptive and dishonest. Visited the dealership with my daughter who is buying her first new car. She was interested in several cars the were available on their website. We were met by a salesman as soon as we arrived who took us over to see the cars. Every car had an additional window sticker with a "$5000 Market Value" mark-up price. The prices on their website did not include the mark-up and had reflected the typical price of the vehicle. I told the salesman if they dropped the mark-up, we were almost certainly taking home one of the cars that night. Nope. The only good part is that he didn't even bother trying to talk to us about it as we walked away. What a waste of time! read more

My car has been maintained by the dealer since past 5+ years. The service department really sucks, there's no communication between the service advisor and the mechanic. The advisor only bothers to hear an YES for his/her recommendations. Never notes the issues the customer has. The service advisor doesn't even check if the car has been serviced and all the complaints the customer has been addressed. The dealership only bothers about is the $$. I even checked with the service specialist if I could talk to the service advisor...the answer we get is he's left for the day and doesn't even bother to check on the concern. Shameful that this sort of customer service. Very rude, careless and very bad attitude. Please refrain going to this dealership. Time and again I have given them a chance to improve but it has not. I don't see any effort being made to improve either. read more

Do your self a favor. Karma. Don't buy here or even step your foot in the lot. Spend your money somewhere else. Their adds online doesn't match value of the cars they sell, don't let them trap you in. I recently bought a car here, and had sleepless nights. Car Dealer is practicing YO-YO scam. They pretend to approve loan then have you come back to change higher interest rate. please research google YO-YO Scam. read more

Appointment means nothing at a dealership. Still wait a very long time for an oil change. And an annoying thing -- when they have sales rep or whomever come up to me giving me offers to trade in my car; in other words - continue a finance loan with them even after I've already declined it several times. Great person there is Angela! She's very nice and has given me a couple complimentary oil change services when I've waited too long. read more

I'm updating this review. Despite misgivings, we went ahead and bought from Priority Chantilly. They made an effort to address our concerns (below), had the car we wanted, and came down on price to within our reasonable range. Part of the deal was buffing out some scratches. When my wife got in to have that done, she was happy with the service. We still have one more issue to take care of (speaker not working) but they ordered the part and should take care of that next week. Anyway, I'm upgrading from one star to three, and will re-evaluate this rating as the long-term relationship with this dealer develops. In the meantime, I'm leaving my initial review below. ----- Glad I checked the Yelp and Google's reviews. This has confirmed the gut feeling my wife and I have had for a while now. We have been looking for a used Nissan Leaf for the past 5 months or so. At first we weren't sure, but now we know exactly what we want. Throughout most of our dealing with Priority Nissan and several of the sales staff there, we have come to several conclusions: 1) Priority Nissan prices their cars about 10-15% higher than the rest of the market (used cars, at least). 2) Priority Nissan sales staff are trained (a training, management and expectation issue, not personal and limited to one salesman issue) to be more interested in 'getting you to come in' or seeing if 'you are ready to buy' than they are in actually listening to you and getting a feeling for who you are and what you are after. 3) Priority Nissan sales staff are sexist and even if you are clear that the car you are shopping for is for your wife and that decisions will be hers, they will defer to the man, pressure the man, call the man and show every intent to deal with the man instead of the woman. Priority seem to get the most used Leafs in stock of other dealers in the area, but we're patient and have 2 other cars we can use until we find what we want. It doesn't look like ours'll come through Chantilly though. read more

I have to say that things started off pretty good when I arrived. I was greeted promptly by David Cox and he immediately went to work helping me find my vehicle. Having done some research prior to and narrowing down what I wanted, things went smoothly. David found the car I was looking for, took me for a test drive and upon our return, got straight to it. During our "office" time, David discovered that I had made an Internet inquiry the day before and that I should be working with another salesman. He did the honest thing and brought me over to him. This is where things went a little south. The new salesman wanted to start the whole process over, take me outside and walk all over the lot (in 97 degree weather) and point out cars. I told him that we already did this and there was no need. He insisted I follow him around outside to find the vehicle. Mind you, David already gave him keys and told him what I wanted. I went outside for a few minutes before finally telling him I'm done and going back inside. I'm the customer; if I and your coworker already told you what I wanted and gave you keys... just make it happen! Anyway, I went back inside and asked if I could continue to work with David. They obliged and had they not, they would definitely lost the sale that day. David went above and beyond to make sure I was taken care of. I would buy again from David and only David. I highly recommend asking for David Cox if you are thinking of purchasing from Priority in Chantilly. Stellar guy and he gets 5/5! read more

Ok first time here and off to a bumpy start. Went to the express service line. Guy was on his phone. Playing on his phone. No acknowledgement. Nothing. Ok...so I walk to the service door. I was acknowledged and sat down to get my wheels rotated. Hour wait. No big deal. I'll walk around. Coffee machine is out of order. Restrooms are dirty. Seating area an open area with a tiny portion dedicated to kids. I'm glad none are around. That area for a lack of better adjectives sucks. Bring your iPads/iPhones parents. Right now we're at 3 stars. Let's see if it holds... Sales guy didn't really know much about the leaf. Just kinda told me to check online when the latest comes out. Thanks man. Mention coupons before going to service. Stacey got bonus points for remembering my name and also checking on my state inspection ending soon. http://www.prioritynissanchantilly.com/specials/service.htm read more

This is the first review I have ever written and am sad to say it will be a bad one. My review is in regards to the service department. I made an appointment online for a simple hinge fix, which was very easy. I am a 25 Year old attractive blond and own a 2005 Nissan Frontier Pickup. Because of my appearance, people typically underestimate my intelligence and try to rip me off. This was NO DIFFERENT. I did my due diligence, researched the fix, purchased the CORRECT hinges online for a 2005-2008 Nissan Frontier and brought it in to be replaced because, frankly, I didn't feel like doing it myself. The individual I spoke with was very nice, took a look at the hinges I brought and said they were the correct part. Once I left and went back to work, I received a call estimating the fix at $65.00 for only a half hour of labor. Another hour and a half later, I received another call, "Mam, we have a problem." And this is when they B.S. began. First, he changed his mind and said the part I brought in was wrong and the parts they would need to order would be $60 each! Then he said the bolt had "Seized" and they would have to "break it off". After listening and letting him ramble on with what I knew was lies, I asked him calmly, what is the new estimate. Reply: $270!!!! I told him I wanted a second opinion and to stop work. He said "Well....I have to charge you something" At this point I was so infuriated because I knew he was lying to my face, I asked him what he thought was appropriate. He said "ummm, $50" I just said fine, stop work and I'm coming to get it. I picked it up, paid the ridiculous $50 and left. I brought it back to Delaware, where I am from and took it to a shop there. They charged me $25.00..... That speaks for itself. Suggestion based on my experience: Do not Go Here. read more

Very friendly staff. We met with Ike Lemuwa while out looking for our next vehicle. Ike introduced himself as soon as we got out of our car and then he let us take a look at the lot before barraging us with questions. He was friendly and was very easy-going. He told us about their current deals and let us test drive a Nissan Altima. He did bring over a manager after our test drive to try and "close the deal" but we were having no part of that. This was only the third dealership we had been to! So, off we went with a promise that if we wanted to buy a Nissan, we would come back to Ike. Overall, a good experience. read more

Oil change took 3 hours. I was given no update on status of vehicle throughout this time period. This place is filled with "employees" just aimlessly walking around in circles. I think the only thing that keeps customers sane is the nice coffee machine. The general experience is shit, customer service is non existent. If I didn't have this service plan I would never come back here. read more

Absolutely loved my experience at this dealership! Adham was extremely professional and helped me find something I now love. I showed up wanting a particular car and didn't want to "settle" for something that wasn't what I wanted. After test driving a car he recommended, with a great deal in price and financing, I left there with a new car, a happy family, and none of that buyer's remorse I've had in the past. I've car shopped all across the country prior to settling in VA and by far, this place is the best I've been to. I highly, HIGHLY, recommend Priority Nissan in Chantilly, VA. Bonus note: I was in and out of there in under THREE hours! read more

12/18/19 While attempting to have a simple emission test conducted on my Titan, test was never conducted however was quoted $4,000 repair after refusing time based services.. No notice of failure was issued. According to DEP one must be provided with the documented repair items. I have been a loyal customer of this dealership since around 2013. I have gone through many service writers at that dealership and Preston and his team are very good unfortunately I was unable to be assisted by him. I find the current service department to be very dishonest. After speaking with the shop foreman and service manager about my issues I left dissatisfied and disappointed. However, I did find that nepotism is alive and well (father son combo), the pair definitely back each other's agenda. After leaving the dealership I went for a second opinion. Long behold my vehicle passed emissions without and problems. Definitely interesting $4,000 or $0... I fell the hustle on selling extra work is thriving. Look for honest work elsewhere. read more

I went to Chantilly Nissan and was treated like absolute garbage, including making me wait for over 6 hours just to speak with finance. When I finally got to finance I found out they were having me negotiate for the wrong colored vehicle that we hadn't decided on, and then when I asked them to drop the price by $500 so I could get the monthly payment I was looking for, I was flat out told no and pressured into signing for the wrong color car at a higher price. This was all topped off by having the manager actually YELL at me saying that I was being "selfish" by asking for a lower price. It was absolutely awful and the worst dealer experience I've ever had in my life. They were dishonest, pushy, and rude. I left and went to Browns Nissan, and they were able to work with me on an agreeable price, and had the deal closed in an hour. It was a much better experience overall. They were even willing to let me drive a brand new vehicle for the rest of the day while they were getting the right color vehicle for me. If you're going to buy a Nissan in Northern VA, buy it from Browns. read more

I had a wonderful experience purchasing my new Pathfinder here in 2016. Since then, the customer service I've received for my routine maintenance has been 5 star every time. read more

Those guys know how to make a customer happy. I was probably an annoying negotiator and 2 hours after their closing hours, they still made sure i left there satisfied read more

I bought a Rogue in March. Abdel Bouydra was my salesman. He was outstanding. He listened, did not push and understood exactly what was important to me. He suggested a model and worked with me to get the price and features I wanted. He was focused on meeting my needs in my price range. I really appreciated his pleasant, low key manner. In fact, I had visited another Nissan, but was put off by the high pressure from the sales manager and sales man. I did research on the Rogue and compared it to other similar models of small SUVs, I also checked local prices of Rogues. I got the right car for me, and the best deal and exactly what I wanted from Abdel. In June, my daughter decided to buy a car. We researched cars and prices, then we went back to Abdel. We based the decision to buy a Nissan in large part on Abdel's service. He was low key, listened, discussed options, and suggested one that worked for us. We wound up getting a car for less than we had planned to pay with more features. Peter Washington, General Sales Manger was also helpful in obtaining the lower price we wanted. This is car buying as it should be. Customer focused, fair prices, low key, no high pressure sales push. No manager comes in to "close the deal." You deal with Abdel alone and he acts more like your advocate than your salesman! We are recommending Abdel to other friends who are now car shopping. read more