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    Pro Active Pest Control

    4.8 (1.1k reviews)
    Open • 7:00 am - 9:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    They sprayed on and carpet that I had to throw away.
    Marie C.

    I was with Pro Active Pest Control for four years and there never was an issue until there was one, they had technician James come to our home, for a re-spray and to leave a rat trap! He parked in the no parking zone in our court very arrogantly, acted like he was doing us a favor by coming and re-spraying when they advertise that that is a benefit to their service. I told James, we were being bitten by mosquitoes, even though we had just had a spray the month prior and he said well there's nothing he can do because mosquitoes fly away (all bugs fly away, but you still spray. ( duh) he acted like he didn't really wanna spray, he proceeded to go in my backyard. I had previously told him just to spray like they normally spray every month when he went in my backyard. He did not ask me if I wanted my patio area sprayed or my furniture sprayed but he unprofessionally took it upon himself to spray my patio furniture that had cushions on it and my rug. They smelled like chemicals for several days and I had to end up throwing them away. I was so pissed because this is something I should've been asked about and given a heads up to remove my cushions and carpet. When I tried to complain, I fell through the cracks. Nobody called me back. Nobody followed through. Nobody offered to compensate me or reimburse me for my rug and cushions I had to throw out. They just ignored me, after several attempts of sending emails through the portal that they never answer and trying to call the office, I decided if they're too busy to contact their loyal customers and they are just too busy and I do not need to do business and pay money that are so rude and unprofessional. I finally canceled service today because I had had enough of it.. IM DONE! So beware & cautious.

    Duane Taylor is the best!
    Ericka P.

    Best service out of anyone we have ever used! Duane Taylor has made our experience so easy and thankfully we have no more spider or roaches! thank you guys! Love the service!

    Inglish R.

    I just want to thank Pro Active Pest for their continuous care for our home. Jose Marquez (SOUTH) worked on our home on 2/13. Although every tech that comes to our home is appreciated Jose was very communicative and polite. We were not home and he made sure he notified us via Ring that he would be performing his services on our property. I truly love how detailed Pro Active Pest is with their services. I received a detailed email and follow up with photos of the areas treated, types of products that were used, the issues targeted, invoices and notes from the technician. This is so helpful. We get service performed once a month and wouldn't choose any other service provider. Thank you again!

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    1 year ago

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    Jeff W.

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    1 year ago

    Great quality service. Andy is fantastic and provides good quality service. Would highly recommend.

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    1 year ago

    Tina Gonzalez was such a great member to work with. Super kind, personable and helped us target the issues we have. Thanks so much Tina!

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    1 year ago

    Would recommend. Nicole at Proactive is fantastic! Super helpful and positive attitude.

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    1 year ago

    Brandon Pi is always willing to help out, take the time to explain the details to me, etc. Thanks Pi!

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    2 years ago

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    3 years ago

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    1 year ago

    Nicole is truly amazing. She's so patient in answering all of our questions. Extremely thorough! Highly recommended.

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    1 year ago

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    2 years ago

    They did a great job and followed up. Very professional. I would recommend them to anyone with pest issues

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    Page 4 of 29

    Pro Active Pest Control Reviews in Other Languages

    Ask the Community - Pro Active Pest Control

    Do you do attic cleaning?

    We do attic clean out

    What are the prices for services?

    We pay $50 per month. We had an active problem with rodents and opted for a one time Exclusion Service. This was $1200-it is an option we chose. There have been no further issues with rodents since.

    We have a pretty bad cockroach infestation, both in the house and in the attached garage. We also have two medium size dogs. Would you be treating the indoors of the house or just the outdoors, and will the dogs be safe?

    Not sure how I got this question since I am a customer and not an employee. I've used Pro Active over a year now and they are top notch.

    What is the spray you guys use? I'm very hesitant about having inside my home sprayed.

    We use a multitude of different treatment options and tailor treatments to address certain pest issues that you may be having in the home. we can always set up a free quote with a general inspection, please free to give us a call so we may set up an… 

    Does anyone have any experience with proactive and dry wood termites?

    We most definitely take care of dry wood termites. Give me a call or text. 916-953-3675 my name is Jeff

    Do they guarantee to rid your home of rodents. ( I.e. rats and mice) and if so,what happens if problem is not solved?

    They told me that they would return to my home and resolve the problems. I was told by the technician that continue to follow up to make sure the problem was corrected.

    Does Pro Active Pest Control go into your personal bedrooms to inspect or spray? Or is it just the open areas/rooms that they will look at and spray?

    They did not spray in my house at all. Everything was outside and I haven't had any bugs since they started spraying. They are great!

    How much does it cost?

    I just called and they're quoting $79 for the first initial visit (on special.) Thereafter it's $99… 

    View All 12 Questions

    Review Highlights - Pro Active Pest Control

    “Today I was visited by Andy and he was very thorough prior to and during his visit at my residence.”

    Mentioned in 208 reviews

    Read more highlights

    EcoGuard Pest Management - Serving Placerville and the foothills!

    EcoGuard Pest Management

    (1k reviews)

    Highly recommend EcoGuard pest control…read more Curtis "fifty" went above and beyond. He listened to all our concerns from wasps and black widows. He walked the property with me so I can address any specifics and where to spray and gave me tips on identifying different types and what to look out for in the future. Lastly, he found additional nests and got rid of them. Good company with exceptional employees. Thanks, Curtis!

    Where to start? I reached out via yelp request for help with a rat situation in my walls. They were…read morequick to respond and even provided a late evening phone call. I wish I would have remembered that gentlemans name. I have spoken to SEVERAL people at this point. I explained that they would need to access the site via a small crawl space and was reassured that wouldn't be a problem. I had an inspection done the next day! Great start and was convinced to drop my previous bug service and join there's since it included the rat extermination services. Dennis came out, did an inspection on the points that the rats could have been using for entry points. They are digging holes through our soil and entering, so when I questioned that, I was told there was nothing they could do about that part. I was informed that a report of the work for exclusion would be ready in 24 hours. I may be being impatient as I am freaking out about living with rats in my walls, who wouldn't?!? The report was not ready and I then spoke to Wyatt who was going to reach out to get it so that we could get on the schedule for the exclusion work, since that was being booked out a ways. I was told there was an appointment that next Friday and asked to be put on the schedule, they weren't able to do so without the report though. The next morning the report was in and ready, I called to schedule and now they're booked out even further! I will say the phone etiquette of all the employees is top notch! When I questioned where the original appointment went that I was told about they were able to get me in sooner. In the meantime, traps were set in the attic and the front opening of the crawl space, NOT in the front of the house where the gentleman reassured me they would have technicians place. Dennis let me know that this was not practical to have them crawl under a house. He mentioned it would be an extra charge to do that, which I was willing to pay to have this situation handled! The receptionist again reassured me she would send a technician out that would crawl under the house and place them where the activity was. A new technician Jordan comes out, adds additional traps, tells me he will not be crawling under the house, that is not what they do. So again was given false information. During this time I was at work and received a text stating that until they do the exclusion work, these traps will not work! I am booked out almost a week out at this point. Who tells a person that the service they're providing wont even work that I am paying you to do? He agrees to place additional traps in the front of the crawl space and a bait box at the side of the house. My husband comes home and sees that there is finally a rat in a trap at the crawl space. I call a technician out to come check the traps, he mentions that he wasn't aware there even was a trap placed in the attic. Shouldn't they be aware of all the placements? Then asks me if there is a rat in it, I wouldn't know! I paid y'all to come check so that I don't have to get in my attic or crawl space! There did happen to be a rat in the attic, my dad had come over to let them into the house and said the smell was atrocious so who knows how long it actually was in there. The technician let my dad know he would return next Tuesday (1 week) In my portal it says he would return unless customer said otherwise. When I called the main line again, I was informed there were NO follow up trap check appointments made. I asked if they had any later evening time slots so that I didn't have to keep leaving work to let them in and was informed that there was a 4-630pm window. I had asked if there were any other technicians besides the one I apparently was assigned could come out. Again, reassured they would send someone and booked me Tues for the 4-630pm time slot. I rushed home, picked up my daughter early and waited for the 30 min call. Nothing! No technician ever came to check the traps. Which at this point I am feeling undefeated that there even would have been a rat in the attic trap anyway. But communication that they weren't coming would have been nice. I had exclusion work done, took off work to let the tech into the attic space, said there was nothing in the traps at this visit. He would need to return to complete the job and it would be another week out before they can get back. But rest assured, it usually takes about 2 weeks once the exclusion work is complete before they start catching them. The pros, they have the bests phone etiquette and know how to diffuse a scared, frustrated client. Cons everyone has a different version of what is to be done or included with the service. In the original call I was told they would clean and sterilze the area (crawl space) after they were confident they were gone. Later to be told that would not happen and isn't included. To be fair, I have never had this problem, so maybe I am the one being unrealistic with the expectations.

    Pro Active Pest Control - pest_control - Updated September 2026

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