Eric and his team responded very quickly to my request. They were able to accommodate my working…read morehours. The team was very friendly and provided excellent service. I used to find about two spiders in my home, but since they arrived, they've been completely gone!

I had a great experience with Eric the Bug Guy and his team. Eric clearly cares about his business…read moreand customers--he responded to me quickly, explained the entire process thoroughly, and answered all of my questions without trying to upsell or pressure me into anything. I really appreciated his honesty and transparency. The price was fair as well. On the day of the service, his team Josh and team member arrived right on time. They walked me through everything again and were both professional and friendly. We decided to board our cats during the process to avoid moving them around too much, and that worked out perfectly. Overall, I felt comfortable and confident with the entire experience. I would absolutely recommend Eric and his team to anyone looking for pest control done the right way--with care, clarity, and respect. Also! No ants have shown their little faces :) I love them dearly but not in my house :) They will be here long after I am gone, but for now I win this battle :)

Helped with our little rodent problem. They know what they are doing and are priced right!read more

Appointment was set up for Monday on 4/13/26 to spray but tech/owner did not show up. I had the…read moreroom prepped and everything. Messaged the tech, no response. Reached out to the office then I found out he was sick. Wish this guy would have texted to let me know he was sick. It's courtesy! Also would be helpful to have back up in case the tech is sick. Not pleased with this company.

Tom was awesome! He called me both before he arrived, during his visit (I wasn't home) and after he…read morefinished. His thoroughness both inside and outside our house was exceptional! He also tried to explain why I have to pay $62/month when Home Shield needs only to come 2-3x/year. Although I still don't understand the monthly charges, it doesn't matter because if Tom is a Home Shield representative, paying $62/month for Tom, even with no services, is peanuts! Fight On! Bob Israel, MD Professor, OBGYN. Keck School of Medicine of USC

I have used HomeShield for termite and rodent control. The rodent control contract has been carried…read moreout professionally and on time. The termite tenting I hired them to do was passed along to a third party without my knowledge and that group was awful. From start to finish. I cannot recommend HomeShield for termite tenting, but they've been fine with rodent control services.

I have been a client of this business for more than a year. They have done a wonderful job of…read morekeeping ants away and with the monthly fee I pay, they do come by and do maintenance which has been effective. More recently, I ran into a rodent issue. The technician came and left a trap which as far as I can tell has been very infective. Given that I called to schedule an inspection. The time I was give my the coordinator was not conveyed to the technician as I waited 1/2 a day for him to contact me. It took 5 calls to the company to get a callback over a VOIP connection that was barely intelligible. The coordinator was able to get me in touch with the technician whose window for my appointment was 12 hours (as opposed to the 4 hour window I was given. While the scheduled services work well... communication (at last as of late) is sorely lacking and difficult. I would proceed with caution and am considering taking my business elsewhere as a result of this interaction. ADDENDUM: within an hour of placing this, the technician, Leon arrived. He provided a careful review of the situation and prepared a very reasonable plan to handle the issue. Customer service also called and apologized and acknowledged the error. It was good to see that the company was very responsive given what happened. They did right by me and I will continue my business with them.

Thank you to the Homeshield Pest Control manager Danny for his excellent leadership and customer…read moreservice, and for recommending Marcus as our home's designated technician. Thank you, Marcus, for your pleasant attitude and outstanding customer service. We truly appreciate your professionalism and the great care you provide.

On time and super nice guys. I would use them again although hopefully not for another raccoon in…read morethe attic!

On time and good price! Will definitely keep using on a quarterly basis. Nice guy too!read more

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

Finally decided to deal with an ongoing rodent problem in my basement, especially in light of the…read morerecent hantavirus stories in the news. I spent a comprehensive amount of time perusing all of the different options in Los Angeles -- there are a lot of options -- and finally decided upon Rodent Professor based upon proximity and reviews. I wanted an estimate not only on rodent prevention but also disinfecting the basement and vacuuming up the existing rodent droppings. Since this is the first time I have used such a service, I did not know what sort of cost was involved and was surprised to see online estimates ranging into the thousands of dollars, so I prepared myself for the assumed cost. Nate from Rodent Professor came out promptly at the appointed time and inspected the entire house -- basement, attic, inside the house itself -- and pointed out several potential points of entry into the basement and attic. Later in the day, I received an estimate via email that was in the expected cost range but at the lower end. I decided to proceed with the work. Nate and crew showed up promptly on time and were very efficient in screening all of the openings in the house, in addition to disinfecting the basement and vacuuming. Since their service, I've heard nothing and seen nothing in terms of rodent activity. This positive review is based upon several aspects of their service: excellent communication, being on time, efficiency of work and total overall cost. Highly recommended.

I can't be happier or thank this group of people enough!…read more I used to have a business, and I felt like my employees represented ME, not just my company. With that in mind, I can honestly say that Bre and Oscar are perfect examples of the kind of people every business wants to have. I've had a 3 year problem with termites in my walls. Call it a nervous breakdown, it was very hard to sleep and feel safe! For three years!! The owner of the building was friends with a family member, so I couldn't handle this *major* problem legally. My family member asked if they would have my place treated, and their first response was for her to tell me 'termites are everywhere, it's not a big deal'. After asking again, they agreed to have a 'name brand' company come to inspect. That person only looked around my room and said there was no problem. Even with all the pin holes and peeling paint. So to make me happy, the owner had them come do their cheapest treatment, foaming my walls. In the two years prior to this, I learned more about termites than I ever thought I would. Two things: 1. I knew foaming only my walls wouldn't work because there are six units in this building. 2. I know more about termites than the person who came to spray my walls does. Scary fact! This worked for three weeks, and then I started hearing them again. If you look up 'termite head banging', you'll know what I'd been hearing every day for two years! The owner said that's the best they can do. Wrong. According to city laws all rental units with an insect/rodent infestation are considered uninhabitable. Social Security doesn't pay enough to live on, so I arranged my life in a way I could start saving to make this go away! I looked here for a highly rated termite/pest control company and found Premium, with the full 5 stars in every review. I called them and Bre was a delight. She even showed empathy for how long I'd been dealing with this and all the sleep I've lost because of it. She was genuine and I felt great about her. A quick appt. was made and then Joel showed up. I didn't know he was the owner. After five minutes he asked me to go outside with him and he showed me clear evidence of termites (frass) in a circuit box below my window, then showed me a large hole where the stucco and roof meet. A hole going right into my ceiling. The other company didn't see these issues, but they also didn't really pay attention or look in every possible place. Joel told me what would work, and Oscar came to treat it within a few days. He was very nice and showed me exactly what he would be doing inside and out. It all made sense. He had to come back to finish one area. When he finished to whole area I heard nothing. WOW! I had to get used to sleeping again in a quiet room! I have a 2 year guarantee I won't hear them again. My very long winded way of saying I would recommend and use Premium ~ light years beyond any other company. They are great all the way around! Thank you!!!

I've been so happy with this company since I first encountered Joel and Bri 5 years ago. I truly…read morecouldn't ask for better customer service and Joel went above and beyond to be helpful to a new homeowner with local recommendations. Also, I felt I could trust him, which is unusual for me. Now, he owns the company and trains all the technicians, which makes me even more glad to recommend them to everyone I know. We recently developed a spider problem and Frank came out to treat the house. He was wonderfully patient and kind with my many questions and spider anxiety. I'm looking forward to being spider-free after his thorough work.

After moving in, we noticed a few cockroaches in the backyard and reached out to High Quality Pest…read moreControl. Rich responded quickly and provided clear, upfront information about the services and pricing. Kas came out for the initial service and was prompt, professional, patient, and very thorough. He took the time to explain everything and made sure the job was done right. Very happy with the experience overall, and we've signed up for ongoing service.

Bill was excellent well knowledgeable very helpful and very curious and thourghal …read more We would highly recommend him.

We endorse Goodbye Rodent, we had rat pay us an unwelcome visit in our garage. I called a few…read moredifferent pest control companies, and Goodbye Rodent got back to us the quickest and sent Clarke to our home that same day. Clarke was very thorough checking into our situation. It turned out that our 25 year old "rodent proofing" had worn down in some areas and due to some piping repairs was removed all together. Clarke was able to re-rodent proof our home and set traps in our garage and attic. Clarke was very knowledgeable and professional with his work. If we have any pest control issues in the future we would certainly contact Goodbye Rodent first.

Clark was so quick to respond to our request to take care of our gopher problem, and was kind,…read moreresponsive and efficient. He was extremely personable, experienced and professional, and helped us resolve our issue quickly as well. We appreciate him and the team and Goodbye Rodent and will definitely be using their services in the future!

For the past 2 1/2 years, I've been dealing with an absolute nightmare--waking up almost every…read morenight to the sound of rats behind my walls, and hearing them run through my hallways during the day. It got so bad that it triggered severe OCD and constant anxiety. What made this situation even worse was discovering the source--open pipes that were never sealed, allowing rats to come straight from the sewer into my home. They were even chewing through my drywall. That's when Monica, Joey, Fransisco and the team stepped in--and honestly, they saved me. They were incredibly professional, always on time, and committed to solving the problem the right way. This wasn't a one-visit fix--they came out over 30 times to make sure everything was fully handled and sealed properly. Their persistence, attention to detail, and genuine care made all the difference. I finally have peace in my home again. I can't thank them enough. If you're dealing with anything similar, don't hesitate to call them.

Joeys great - excellent service and communication. Highly recommended and reliable. He's helped us…read moreout twice now and given my family and I a reasonable price.