I had already had another company inspect my HVAC system. They had told me that there was a leak and suggested a full replacement at over 12K. Called Pro Master and met Noah out at the property. After a thorough diagnosis, he found that it was the capacitor for the blower motor. He also said the unit was a little low on refrigerant. He replaced the capacitor, topped off the refrigerant and the total cost was $395. Pro Master Heating & Air is my new go to HVAC company! Thanks Guys! read more

Replaced my condo HVAC unit four years ago. At the time we were so incredibly grateful our heating was working again. But... Fast-forward to last August, when we noticed that our unit started to short-cycle. Surely the $175 service call is worth it to call in the big guns? Someone from Pro Master came out for half an hour and told us we just needed to let the coils thaw. That obviously didn't work and our further attempts to contact Pro Master were met with the insistence that you (or whoever is responding to your emails) have never done business with us. I think I understand why now. A second HVAC company came out and found a ton of issues. For example, the unit massively overhangs the foundation on the flimsiest supports! With the power conduit underneath!! Photo attached. Maybe it was the subcontractors. Maybe not. Either way I suggest you avoid. Unless you too would like to lose 7K. read more

Pro Master Heating & Air Conditioning - HVAC unit overhanging foundation - Heating & Air Conditioning/HVAC Near Me

So it's been maybe 2 or 3 years since I used Pro Master, and I waited this long to write a review because I wanted to see if their work holds up. And it DOES!! KNOCK WOOD!!! My HVAC hadn't been working for some time, and I honestly didn't get it fixed because I have a deep distrust of companies like this, or just about any business that you hire to do a several thousand dollar job, only to either cause more damage, be swindled out of money, or just not be satisfied by the results. Also I live in a condo, so the HVAC unit is on the roof. I was told by one company that they might have to hire a CRANE.... Do you see WHY I don't trust these people???? But I'm glad I went with Pro Master. They gave me the best quote, and were able to get the job done the same week. The crew worked all day on the job. It was a hot day, and they worked hard. There was a hitch where they didn't bring the right part for what I needed, but they got it remedied the same day. They also taught me how to install my Google Nest. They had to put in their own thermostat as my Google Nest hadn't arrived yet, but they taught me what each wire meant. Which was GOOD because when my Nest arrived, it didn't exactly address the colors that I had. There was one wire, that, if I wasn't told what it was by the Pro Master's worker, I wouldn't have known how to connect it to the Nest. All in all. They hire great, respectful, experienced workers that get the job done. read more

We had a really good experience with Pro Master Heating and AC. Noah came to our house and quickly assessed and fixed the issue we were having with our HVAC unit that our previous preferred HVAC company was not able to. He was didactic in explaining each step he took and why it was necessary - and he was more interested in fixing the unit rather than replacing with a new unit entirely. I'll definitely call Pro Master Heating and AC again to keep my system running smoothly. read more

Golan hooked me up!! Not having AC when it's 93 degrees out is not fun. He came out and saw that the thermostat was old - he suggested I buy the Nest but gave me a replacement in the meantime. The replacement didn't do the job so I got the Nest and he returned to install it. Then he found another issue and fixed that - having to drive to a store to get the needed part. I now have air and an updated thermostat that I wanted anyways. read more

I'm an LA based landlord and have been using this team for all my properties in LA, and they've never let me down. Their response time is unbelievably fast, which is crucial when tenants need something fixed ASAP. Every job they've done - whether it's routine maintenance or an urgent repair or replacement, has been thorough and effective. The work is high quality, and they're always professional, reliable, and easy to communicate with. It's hard to find a company that consistently delivers great service, but these guys do. Highly recommend! read more

This is the second time that I have used Golan and Pro master Heating HVAC. I have nothing but great things to say. First time I hired him, I had someone else give me a quote for $2k more than what he quoted me. He has integrity, is really responsive and a great communicator and always shows up on time. He really knows what he's talking about, takes photos and is literally the only person I will ever call for anything HVAC related. I can't recommend enough. read more

Pro Master is great. They respond quickly to calls and don't try to oversell. They just get what you need done.

These guys did it again and came to my rescue ASAP when my heating system died. Golan came right on time and with the help of his men, replaced my dead heating system and I'll never be frozen again!!! Thank you so much for everything! read more

I'm a general contractor and I work in Los Angeles. I have never met Golan in person, but he answers all of my calls and texts. He worked on a project in the miracle Mile area of Los Angeles. We needed to remove and replace existing mini split condensers for a repair on a house. His crew showed up when they said they were going to. Commenced and completed work per their initial assessment. Several months later the units were pushing out air but not cool air. I called Pro Master Heating & Air Conditioning and within 24 hours his crew was on site assessing the units. The units needed refrigerant. They topped off and did not charge. I will continue to work with Golan. read more

Called these guys out to inspect an issue I was having with my A/C. Not only were they able to get me on the schedule the same week, but they were on time and efficient. The tech Noah, serviced my unit to make sure everything was working properly on the roof and found the culprit of the issue I was having within minutes. They gave me multiple quotes for the job so I could choose which route I wanted to go and didnt pressure me into spending more than I had to. Once I confirmed they came out within two days to do the repair. They completed the repair within the hour and I am so much cooler now! I would absolutely not hesitate to call these guys. They are professional, responsive and knowledgeable. read more

Came and installed my smart thermostat which not a lot of people wanted to do. Had an issue where the c wire was connected but badly installed (by the previous tech not pro master) It blew a transformer, he replaced it and charged me for the part (just cost) which is fair because that's not his problem, it's the wiring's problem. Highly recommend, on time, professional, and got the job done even if with a small hiccup (again caused by previous wiring not the tech). read more

Having to replace an ancient home HVAC system is not fun, but Golan and his team made the process as pain free as possible. Prompt, thorough assessment of the problems, gave a very competitive estimate to replace the system, and answered all my questions clearly. As soon as we were ready to move forward, the work was scheduled within the week and job completed in less than a full day. Very satisfied with the entire experience. read more

Wow this company is great and Golan was really helpful with my air conditioning needs. I called him on a Thursday to explain the services needed for my business, by Monday Morning he was here with his team and started services. It was quick fast and professional done. On these HOT summer days in LA this AC in my business has made a major difference. Thank you again for all your help and I would highly recommend this company for any AC needs. read more

Pro Master Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me

Hey, I really appreciated the extremely fast service, and quality installation performed by Promaster. It has been very cold lately, and I had a tenant whose old double-sided heater broke. I contacted a couple other contractors who didn't seem all that enthusiastic to come by to check it out. I had one guy actually ask me to pay him half up front before he even showed up LOL! Noah at Promaster was on point, had someone come out to check out the heater, then had his crew come by the next day to install a new one. Bottom line, the tenant and her daughter are warm and happy with their new heater, which makes ME happy! You need HVAC work done ASAP? I would definitely recommend these guys for sure! Thanks again guys, and I will keep you on speed dial for next time! read more

Noah and Ron came out to diagnose a HVAC situation at my parents' house and they waited up for me to make my way over there. They did not have to do that at all. Kind, professional, clean. This is the kind of tradesmen you want to do business with. Reasonable pricing, years of experience, friendly attitude. Can't ask for much more. Unless they drop the ball, they're my guys for life. Bonus points: They even recommended an amazing electrician (also hard to find those). Thanks boys! read more

I can't begin to tell you how impressed I was with Golan at Pro Master Heating and A/C. He responded immediately after I submitted my enquiry; he came by the next day to give me an estimate on moving my HVAC unit to the attic; his price was competitive and reasonable. The work was done within one day -- and done excellently. Golan's professionalism and honesty are his calling card -- I would whole-heartedly recommend him to anyone who's in need of HVAC repair/service/installation. Not only does he and his crew do excellent work, but they're nice guys as well. Couldn't be better. read more

Golan returned my call within 20 minutes, and scheduled my service for the next day. Inspected my air conditioner, and although it's 20 years old, said that it would be good through the summer. He recommended what we would do to replace the system should it fail. I would highly recommend him, he was very honest and straightforward. read more

Golan is the real deal! Him and his crew installed a great unit for my garage. Highly recommend!

Everything is working well at the moment. We thought they needed to come back as the unit had gone out temporarily.

Golan is the absolute man! We needed to do a last minute HVAC project and he worked with us to find the best and most cost effective heating solution (mini-split) at a fraction of a price of other contractors. Not to mention, the work his team did was great and they completed the entire job in only a few hours. Will definitely use Pro Master again in the future! read more

A/C stopped blowing cold air last night and Pro Master Heating & Air Conditioning came in clutch during a heat wave to fix it. Noah diagnosed the blown fuse, topped the unit off with Freon, and got the cool air blowin within 15 minutes. Excellent service, would recommend for any of your HVAC needs. read more

Highly recommend this company. Noah from Pro Master Heating and Air took care of our air conditioning unit with ease. It was a big issue as we have a large family and our unit had frozen. I called the company at 1:15pm. The estimated time of arrival would be same day between 4 PM and 6 PM. Noah actually arrived early. Cost was $100.00 service fee which included a full inspection of all our units a vents. Our vent was dirty and he did not try and up-sell us with a new vent and some enormous extra cost. He waited patiently as we oobtained a new vent for him to install. Noah defrosted our unit and charged us just for coolant that was needed for our unit to run properly. What he didn't do is force us to do any service or use scare tactics to try and coax us into paying for anything we didn't need. Very professional and willing to negotiate with us. read more

My AC system was acting wacky and I had three guys come out who could not figure it out. Frustrating. A buddy of mine recommended Pro Master and the tech that came out figured it out in literally 6 minutes! I could tell within the first 5 minutes of talking to him that he knew what he was doing and had a lot of experience. To top it off, he didn't rip me off and showed me everything he was doing. Was more than fair with the price too! I highly recommend! read more

Golan is amazing! He responded quickly and was able to come the same day to fix a leak in my HVAC pipes. He was extremely knowledgeable about the issue and waited for a while to ensure everything was fixed. He made this experience extremely enjoyable and I will definitely be using him in the future. read more

We needed to find a new HVAC team for our home and are beyond happy to have found Golan and Pro Master Heating & Air Conditioning! We had a standard service check before it started getting really hot in the summer for a reasonable price. About a month after the check-up, our AC didn't seem like it was cooling as much as it should (could barely get to 85-86 even with the AC running and temps in the mid-90s), so I called Golan back to talk to him about it. He was nearby and at our house in about 10 minutes. He quickly figured out what was wrong, had the parts on hand, and repaired everything in about 30-40 minutes. Now our house is cooling down to a more reasonable temperature, and all humans and pets are much happier! If you need someone to service or repair your HVAC system, call Pro Master Heating & Air Conditioning!! read more

Great service. Gilman was very personable and professional, diagnosed the problem within a few minutes and had it fixed in a jiffy. Thanks! read more

We needed a replacement rooftop HVAC. Golan is one of the most responsive contractors I've dealt with. Very professional. Work done quickly. And at a solid price (I solicited three proposals and Pro Master did not try to overcharge us). Will connect with Pro Master when I need to replace the rest of my HVAC units. read more

Pro Master Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me

Very helpful and honest. I called inquiring about a service they did not provide, but he took the time to educate me and guide me in the right direction, and for that I am grateful. read more

I live in a town home and had to get some work done on my roof unit. I always like to get multiple quotes for any project that's going to cost over $100, so I got 4 quotes. 2 were completely over the top and pricey (I was told I might have to replace the entire unit for $6500!) and 2 were very reasonable. One of those reasonable quotes was with Noah and Pro Master. I ended up going with a different bid, but I would absolutely consider Pro Master for future work. Noah was incredibly professional and knowledgeable, and he gave a very reasonable quote. He was also very helpful! He even looked at pictures from another contractor and gave his opinion. There's a lot of negativity on Yelp, but the truth is sometimes you get multiple quotes that are good and are from honest and talented people. So hopefully if you're reading this, you can tell I had a positive experience since I went with another bid and still made sure to leave a 5 star review for Noah and Pro Master. If you're looking to get work done, my advice -- get at least 2-3 bids, and make sure one of them is with Pro Master! There are some bad and untrustworthy HVAC contractors out there, but this company isn't one of them! I would absolutely consider them for future work. read more

Noah Adri the tech supervisor for Promasters was more inquisitive & detail oriented regarding an estimate for a new HVAC unit for our office than others I'd spoken to previously. His formal estimate came in a thousand dollars less too. I decided to go with Promasters because of Noah. His professional team was on time and completely thorough. I am very pleased now as our old 21 year old York was replaced by a new 2020 York.(they are dealers for York as well). Now our cold air is measured coming out at 41degrees and hot at 107 degrees. Their installation tech told me that he's seen well-maintained units last 40-50 yrs. Maintenance is the key. So, although he doesn't know it yet, we are going to have them maintain this unit for us twice a year. Thank You Noah looking forward to a long professional relationship with Promasters located right here in Valley Village. read more

Noah came to my house on Christmas Day, didn't charge me an extra holiday service fee, and efficiently and carefully fixed the heat, which had stopped working. He was polite, fully masked and explained what the problem had been and how he repaired it. I will definitely use them in the future. read more

Don't normally leave reviews but this company deserves it! So quick to respond and diagnose the problem we were having with our unit we literally got all the parts needed and had them installed the next day! No hassle, very reasonable and such a pleasure to work with...highly recommended! read more

Wow! I can't believe how fast and efficient our service was with Pro Master Heating and Air Conditioning. In the dead heat of summer in the Valley Golan got to our house an hour and half after I called which was 10 minutes earlier than the starting time of our window! The air was fixed in no time and Golan is a cool guy, pun intended! read more

I got an immediate response to my phone call. The problem was identified and after reviewing several options the new system was installed on our roof within 48 hours during a heat wave! I am exceptionally satisfied with the service. Highly recommend. read more

Was referred to Pro Master by a neighbor. Called and they were very quick to respond to my call. Golan the owner showed up for the quote. He was very professional and quoted me a fair price. I did get another quote from my friends son who was in the business. He was $2,000 high for a smaller unit. Went ahead and booked the install. Four guys showed up they were all very nice. Quality installation and the guys cleaned up after they completed the job. The owner came by to make sure the install was completed to his satisfaction. Very pleased with their service. read more

Wow! Promaster Heating & Air over "EXCEEDED" my expectations! The owner Golan is a true knowledgeable master of his craft! His response time was super fast and the quality of his work is amazing! I can now enjoy my energy savings every month with my new unit as I'm kicked back with a cold beer In hand feeling nice and cozy. Thxs again Golan and Promaster! read more

Our heat wasn't working so we called Pro Master based on their Yelp reviews. They gave us some great tips over the phone and by the time they got here, the heat had actually started working again. Since they were already here, they still checked out our system and gave us some additional recommendations. And unbelievably they did not charge us anything for the service call. That tells you all you need to know about the kind of company they are. Highly recommended! read more

AC unit that was less than 2 years old stopped working during heat wave weekend. Golan came out on a Sunday, showed up 15 mins early, was very professional, and he diagnosed and fixed the problem (busted capacitor) in less than half an hour so the cool air was running smoothly again. Paid a little extra for the Sunday service but it was definitely worth it. read more

So Cool Golan installed a top of the line Goodman 16 SEER condenser for us replacing a fourteen year-old condenser that was struggling with a newish furnace/coil. As the installation was performed yesterday, I can't speak to the "longitudinal" aspect of Pro Master's service (i.e. will they stand behind their work) but, in terms of the service provided, it could not possibly have been better. I suspect, given Golan's transparency about his company and "can-do" attitude, that Pro Master will be there for any issues that crop up as a result of this installation. Golan thoroughly described the scope of the effort and delivered a firm-fixed-price quote swiftly. He showed up exactly on time and finished the work in the space of a couple of hours. I was amazed that he was able to demo the old unit and move the new one into position with no additional help. There was a minor (7%) change order arising from the need to run some additional cable for the two-stage compressor, but otherwise the work unfolded according to plan. I verified, with his analytical tools, that the unit is performing above spec. It is important to note that for anyone who is interested in saving (i.e. not wasting) money, Pro Master is perfectly comfortable with the idea of installing equipment purchased by the customer. If your experience is like mine, roughly half of the HVAC contractors you are likely to contact will refuse such assignments. It's not hard to understand: the identical unit, brand new, in a box, purchased from an Internet store front will cost you roughly half of the same unit purchased through a dealer. I heard a variety of explanations. "The unit would not be covered by a warranty." Not true, according to the manufacturer. To get the full Goodman warranty, the unit has to be installed by a licensed contractor, but otherwise, no issues. And...you need to remember to register it: it is not registered automatically. "Goodman is rubbish" or "Goodman is extremely noisy". Goodman's repair experience, per Consumer's Union, is slightly worse than American Standard's...but not so much as to undercut the significant cost savings. Now that the unit is running, I can confirm the manufacturer's assertion of 73db (A scale) at close range, which is pretty darned quiet for a five-ton HVAC component. "Internet vendors sell refurbs." This unit, per the vendor and manufacturer, has never been anywhere besides the box it came in. Between Pro Master's installation cost and the cost of the hardware, this job cost half of what our long-time HVAC provider had quoted. And that, dear reader, is a cool savings.... read more