Solved our problem (drain that wouldn't) and advised against two other issues I was worried about that would have kept them busy but, he said, "If it was my house I wouldn't do it, and I'm a plumber!" What's more, Miles was mentoring a young man who is working hard to become a licensed plumber. Said he needs to log 8000 hours of on-the-job work! When I pointed out the airlines hire pilots with 1500 hours logged, they were stunned. Yup, I'll call them again when I need a plumber, you can be sure. read more

I have to come back and reiterate how great these guys are. Excellent work, reliable service, fantastic pricing.

Mike and Jerry came within a days notice and fixed my kitchen garbage disposal. They even helped me become more knowledgeable on how to care for plumbing in my home. I would absolutely recommend them. Thank you so much! read more

Had a very positive experience with this company. We had a leak in our pipe in the bathroom wall, and they did a great job detecting the best route to fix the problem without a lot of destruction to the wall in rerouting the plumbing. They were very courteous and on time of their expected arrival. I highly recommend them to anyone in need of honest affordable plumbing repairs! read more

Thankfully we haven't needed many plumbing services, but Proactive has been a trusted business that we can call when we do!

Bottom Line for those that do not want to read this boring, lengthy review: I highly recommended Mike and Proactive Plumbing. On my soapbox, I do ask, however, as responsible consumers, let's make sure to not take advantage of honest and hardworking small business (and even larger businesses) by using reviews as leverage and asking them to provide services beyond what we are paying them to do. It is apparent from his immaculate yelp records that he has gone above and beyond to ensure his client's satisfaction. I say that because he has really gone above and beyond for us today and is providing services that, at the end of the day, really do not fall under Proactive Plumbing's umbrella of responsibility. Rather some of the responsibilities belongs to two other businesses (one of those is do to a timing issue and the other is due to, what I consider, poor service). Ultimately, we will pay him for the addition service; however, it is unfortunate that he is not requesting payment from us due to a unjust fear that we may give a bad review based off of others business services failures or delays. CHAIN OF EVENTS: We ordered a new dishwasher from a big box store and purchased the installation service as well. The third party service delivered the dishwasher and prepared for install. Within 10 minutes, they deemed the valve was bad and could not continue with the install until we called a plumber to come out and replace the valve. Once completed, called the big box to reschedule the installation. I checked yelp for plumbing services, and received four quotes, including ProActive Plumbing, which had the most reviews with highest ratings. All responses were quick. ProActive price was very fair, and, again, the reviews were excellent. We had him come out when we were completing the replacement of our flooring. Mike from ProActive explained that the valve really was not bad, but when turning on the water it could drip. He was honest and said if we did not want to spend the money now, it was not necessary; however, we would probably need to in the future. We went forth with the repair. He completed the repair; however, acknowledged that he did not have one of the pieces. He replaced it with a comparable part and gave the disclaimer that, should the Installers give further flack about the piece, ask them to install the dishwasher, yet leave the hose disconnected. Pro-Active would then come back to replace the piece and connect the dishwasher. The Installation Service came back out and would not install due to, what they squawked was, the incorrect fitting. So out comes Pro-Active Plumbing again, which brings us to where we are today. This is what he has done for us: We discovered the new flooring juts too far into the dishwasher cubby. He figured out a way to cut it and fit it. This was not his responsibility, but he did it anyways. He replaced the valve with the "necessary" valve. He installed the dishwasher. This was not his responsibility, but he did it anyways. He was hired to replace a valve and ended up completing all of these extra tasks in the name of customer service, and is personable, at that. read more

I hired this company to come fix my toilet at my business. They actually fit me the very next morning and came out as promised. Awesome customer service and took care of the toilet in a timely manner! Thanks guys! read more

This review is loooong over due. I came home to a serious leak between floors. I called a couple groups, but the Proactive guys (Mark, David & Steve) were on it. Mark & David handled the leak that night. Unfortunately our house was originally plumbed with plastic polybutylene (Terrible). I made the decision to have the entire house re-piped with copper. I also had them install a new water heater as well as a water circulation system. I highly recommend the circulation system if you have a home that takes several minutes to get hot water to an upstairs shower or bath, etc. I had Proactive quote the job as well as a couple of other companies. Once again I chose Proactive because their quote was competitive, detailed and quite frankly they earned the business. Mark and David spent a week re-plumbing our home with the entire team coming in to help finish it off (larger home). They did an awesome job. When you need a group that will come in and do what you need fast, professionally and on budget I highly recommend you consider Proactive Plumbing. read more

We have been using proactive for about 3 years now. The owner is very knowledgeable, easy to talk to and most importantly honest. If you're looking for a plumber go with Proactive, they will get the job done and get you back to life. read more

We had a leaky water heater so I contacted Mark yesterday to get it replaced. He was able to source the water heater that we wanted at a reasonable price! He came out today and did a clean install using high quality parts. He was prompt and very professional and happily answered all of my questions. It was a pleasure to work with Mark, we'll definitely contact this company for all our future plumbing needs. read more

Proactive Plumbing - Very clean install!!! - Plumbing Near Me - San Marcos, California

Mike did what he told me he would do for less than the initial quote, was in and out fast, and a really nice guy to work with. Will call again! read more

I called Proactive Plumbing 20 mins to 5 on a Friday, in desperate hopes of finding someone to come out to our house. Our landlord's go to plumber got in an accident and was unable to come out and figure out where the leak was coming from. The leak was going from the roof of our 2nd story all the way to our garage. Our water was shut off until we could solve the problem. The gentleman arrived within an hour, walked upstairs, shined his flashlight around, felt around and within a flash found the problem and had it fixed. He was nice, friendly, knowledgeable and quick. He even left my kids little toy toilets with their company information. I would highly recommend them and will use them for any of our future needs! read more

I am disappointed to write this review because I had such high hopes. After having them come to my house and quote a bathroom remodel (they seemed great), they just disappeared. I am not sure if they are still in business or if something has happened to them. When I did not receive the formal quote they promised within 24 hours, I waited another week before calling to confirm that they had the correct contact information. The person I spoke with confirmed they did and that I should receive an email by the end of the day. I did not and that was the last time I was able to reach a person via any contact method (4+ weeks ago). Over the next 3 weeks, I called, emailed, and used their online form to try to reach them. All to no avail. At this point their phone goes directly to a voicemail that is full and I have not received a response from any of the 3 emails I have sent. At this point, I have given up hope that I will hear from them,, and am just wondering if something happened to the owner. read more

I've used Proactive Plumbing on several occasions. Mike and his team are awesome. They have handled difficult drain problems in my 1976 era house with complete success. On the most recent visit by Mike and Colin they made quick work of a clogged bathroom sink drain. When I asked about replacing an old, old, old toilet (it was old!), they agreed to do the job right then. You can't ask for better service than that. I now have a free flowing sink drain and a brand new toilet. Mike and Colin were professional, fast, precise, and simply a pleasure to work with. Proactive Plumbing will always have my business. Please consider them for your plumbing needs. read more

Saw the good reviews and glad I decided to go with Proactive. Carl showed up and was professional, courteous and proficient with his work. He had to pivot on the job once he realized it would involve a different scope of work but gave a fair, reasonable price for the upgrade. Job took over 2.5 hrs but he remained calm, cool and polite. Will use them again for my plumbing needs. read more

Thank you Proactive Plumbing for your quick responsiveness to my project need. I saw a special on Yelp, $75 for $100 deal and called the number provided. A representative answered and recorded my project details, checked on availability, honored the special deal, and assured me that the plumbing rep. would wear proper protective equipment (PPE). Within 10 minutes, I received a message from Mike who said he had availability the following morning. Because our "back flow" plumbing toilet issue occurred in the evening we were fine with waiting for repair the following day. As promised, Mike messaged me his ETA and arrived with gloves and a mask. I would recommend for future projects that a rep. wear booties. Our home is a "no shoes" type of home since we have a toddler. Regardless, he was very communicative and cleared the problem by removing baby wipes that should not have been flushed. Overall, Mike resolved the problem within 30 min., cleaned the space and sent me an invoice through my email. Quick, professional and responsive. Thank you for your due diligence! You have a customer for life, and I will refer Proactive Plumbing. read more

Proactive Plumbing had a friendly receptionist - however, we set a date for a Saturday within a 2 hour block for a plumber to connect a hose for our gas dryer. When no one showed Saturday I called to be told they were experiencing calendar issues. They scheduled for the following Saturday. Friday I received a call confirming the plumber would be there that evening. I was in New Jersey and would not be present at the house for the plumber. They apologized about the scheduling confusion and stated someone would be there the next day. The next day a plumber came and attached a new hose for our gas dryer. This took him 5 minutes and the charge was $175. read more

These guys are the real deal! I've now used them 3-4 times. They know their trade and are straight shooters. They tell you what needs to be fixed and more importantly, what DOESN"T need to be fixed. Proactive Plumbing literally saved me thousands of dollars after getting insane quotes from their competitors who tried to up sell the job. They will explain everything in a calm and matter of fact way - no BS. Some of their competitors tried to scare me into spending thousands. Call Proactive Plumbing for any of your plumbing needs, small or big, they will get it done! More recently, I also called these awesome guys out for a sewer scope. They scoped it, told me it was clean, and they even walked the property, both inside and out, to see if there were any red flags. Again in a calm and professional manner. These guys just rock! read more

Called these guys to assist with an issue I was having replacing a corroded valve in the shower. Not the biggest job, but they were super responsive and got the issue fixed the day after I called. Fair, efficient, and kind. Everything you would want from a plumbing service. I will be sure to remember them for any future issues or projects. read more

My wife and I had just moved to North County after buying our first house. After about a week we discovered several things that was wrong with the house. One of these items was that the old owners must have had a water softener at some point that had failed, because the small yellow beads had been shot into the whole system and was now clogging the backyard faucet. I called Proactive Plumbing and they sent out their guy, Steve, a couple of days later. He took a look at the faucet and installed a "twin faucet" in its place. He then took the hose and connected the front yard faucet (that was working) to the twin faucet he had just installed. He then told me to shoot water in trough one side and then open up the other side to let it run out. Repeat until the problem was solved. I did this process the following day for about 30-49 times and had almost given up all hope of success when suddenly all the yellow beads cane shooting out of the clogged faucet. Thank you Steve! Great idea and saved us a lot of money not having to do a more invasive procedure! read more

I had a problem at my business with a leak in the underground sprinkler system right in the front where all my clients come and go. The leak was severe enough that it was flooding the landscape bed and valve box. I decided to call Proactive Plumbing due to their exceptional reviews on Yelp......still scratching my head over that. I'm not sure if I dealt with the wrong person at Proactive or my job was that much worse than anything else. They came out the next day, looked at it, and left....yes, left. Told me that I had to have someone remove a couple of plants from the bed so that they could more easily get to the issue.....sure, they aren't paying the water bill or risking being fined for wasting water during a drought. It took me a couple of days to get a hold of my landscaper to have him take out the two plants (took him about five minutes) and he didn't even charge me anything for it. So I called Proactive back and it took another day before he came out. I offered to use my own equipment to suck out the excess water in order to make his job easier. Long story short, they found the leak and they fixed it (at least that one), and it took him about three or four hours to dig down to it and fix it, but even though it was repaired, I think that paying ANYONE more than $200/hour is not exactly what I would call a fair price. They did a very messy job back filling the hole and left the front of my business a mess AND I called a few days later to tell them that it appeared that there was still a small leak coming from somewhere in the same vicinity. The same guy came out, looked at it and basically said, "it's not the one that I repaired", gave me the name of another leak detection company and told me to call him back (yeah, right) after they had found this "other" leak. UPDATE: So I've revised my review since Mike called and came out. He was very professional and very concerned about the fact that I was upset about his company. I'm not totally convinced that he understood my concerns, so I only bumped it up to 3 stars, but I was impressed that he came out and cared enough to talk to me about it. I still have a leak, but it is totally unrelated to the leak that his plumber fixed. He offered me a partial refund so I could hire a leak detection company to come back out to see if we could find this other leak, and that was definitely the act of a business owner who cares about his customers, and I do appreciate it. read more

I can't recommend these guys strongly enough! Mark did a great job and was nice, and did the job quickly. There is no question they have a loyal customer with me after my experience yesterday. Oh, and I feared the bill because I needed multiple things fixed, but they actually cost less than I had expected. Two thumbs way up read more

This place is the best! I work at a medical office. And both of our toilets got clogged at the same time on Friday at 5pm! We tried calling so many places around Escondido area. All of the places we called would charge extra for coming after hours. However, this place got here in 30mins and no extra fee. The estimate that we got from another place previously was around $800 (stating that something was wrong with the pipes) and he fixed both toilets for only $140! This would be our go to guy from now on. read more

We suspected a hot water slab leak, which can be tough to detect. We called Proactive at 9pm on a Sunday night and they were very quick to respond. One of their guys (Art) arrived the next morning and got right to work. He was polite and very professional... Within 2 hours he confirmed our suspicions and provided a quote. Based on feedback from Proactive (as well as other slab leak victims and our insurance), we opted for a reroute of the hot water line. Based on the distance, most feedback indicated a $1,000 - $1,400 cost (Note: even the Proactive gentleman on the phone Sunday evening indicated it would be about $1,000). Our cost was $1800, which was much higher than expected. This is the reason I can't give Proactive a full 5-Stars. If the price would've been more in line with what was expected, it would've been easy to grant 5-Stars, because these guys are great... read more

Update to my previous review: Mike called me personally to apologize for the scheduling mistake. He offered to come right over and fix my plumbing issue. He was professional and courteous and got the job done. Based on how Mike handled the situation I'm updating my review to 5 stars. Thanks Mike. I made an appointment for a Monday morning at 9am and they never showed up. They never called to say they were going to be late or needed to reschedule. I called their number multiple times and got an answering machine. I waiting around for 30 minutes but couldn't wait all day. Figured at this point they weren't showing up. Terrible service. read more

I have a long history of plumber drama-trauma, so I can't even express how pleased I was with this service!!! Very straight-forward on costs and options and went above and beyond to make sure everything was in good working order! On-time (with short-notice appointment, no less!) and extremely professional!!! Nice to finally find a plumber who clearly cares about what he does and the customer!!! Great service..,so pleased!!!! read more

We discovered a slab leak below our kitchen tile last weekend. Immediately I called a water leak company, $220 later we were told that there was in fact a slab leak. We called around to a few different plumbing companies and received in home quotes. I wasn't completely satisfied so I decided to give one more company a try, Proactive Plumbing. I called at 7:10 in the morning (I think they open at 9) on Tuesday, and to my surprise the phone was answered by Steve, who was very helpful! Steve worked around my work schedule to get Mike to our house that same evening. Mike came out at 4:30 that day to give us a quote. He clearly explained the situation we were in and gave us multiple options on how we could fix the problem. We told him what the other companies had said they wanted to do, and he found a MUCH cheaper and perfect solution. Mike stayed past 5pm explaining our options to us and did not seemed rushed, I don't think he even looked at the clock. We ended up doing a re-route which is completely hidden and works perfectly. He even replaced an old valve on our water heater. In the end this is what we got from Proactive Plumbing: Excellent service Worked around our schedules Phones answered before the work day even started Saved literally hundreds of dollars Call Proactive Plumbing, NOW! read more

Found Proactive on Yelp. Called late in the day on Friday and they were able to move some less than urgent appointments around to get Carl out to my house to address an active leak. Carl was FAR MORE professional than any plumber I've worked with in the past. Thank you, Carl, and thank you, Proactive Plumbing! read more

Steve & Mike are good guys. They have both done work for us. They are good operators and are remarkably on time in almost every case. Nice to have met them and we will continue to use. They have done $5k-10k of work for us over a two year span, no go backs to date. read more

We've been using Proactive Plumbing for about a decade! We recommend them to everyone we know who is looking for a plumber! They are kind, competent, respectful, clean, thorough, and orderly, oh, and they are ALWAYS on time and explain everything to us that they are doing. read more

Mike helped to repair my slab leak. He is very knowledgable. He went through the repair process thoroughly before starting the job. He completed the job quickly at a good price. I will definitely use Proactive Plumbing again. read more

Mike came right away and replaced my leaky hose bib. He looked at my water pressure issue in the bathroom and recommended, on the cautious side, to order parts first and then he will come back to fix it. read more

This firm is responsive and puts the customer first. They communicate with you on the progress of the job in an understandable and direct manner. They get the job done in a complete, comprehensive and professional manner. I would recommend them to anyone with an unplanned plumbing need -- you will be very happy with the results they deliver. Mike read more

Mike was awesome! Called on a Sunday and he was here in less than 30 minutes. Fixed our problem under the sink in the bathroom in no time and we were able to get on with our day and project we had started. Great and friendly service! Super knowledgeable and fair pricing too. We will call again for any plumbing issues that may arise. Highly recommend! read more

On Tuesday morning, while in the garage, we heard a noise: water dripping through an open access hatch (left after getting the tub/shower replaced a year ago) while the shower was being used. While I normally do many repairs, on this one, I didn't even consider it, figuring it was a problem inside the wall or ceiling. I found Proactive Plumbing on Yelp and called them, leaving a message. Steve texted me back almost immediately. We exchanged messages by text and voice, he said he'd be here between 2 and 4 pm. Great! Around noon, I got a call from Mike with Proactive's. He was running ahead of schedule and could be over shortly. "Okay, see you in a half hour." Mike arrived as promised and very quickly found a problem. The pipe with the shower head was loose, and had been installed backwards by a contractor over a year ago. (It hadn't leaked up to now.) It took less than ten minutes and a bit of Teflon tape to repair and test it. Mike said, "This was quick and easy. There will be no charge." I didn't argue with that. I'll certainly call them again when I have plumbing issues! read more

My home was built in 1980 so there was a lot of original plumbing. There was a lot to get done based on the inspection report. The electrician who did the initial walk through and estimate was very honest and helpful. The walk through and estimate was done at no cost. The electrician who did the install was very friendly and professional. I would highly recommend Proactive Plumbing. read more

I was in a real bind...had just purchased a new home and on the day of closing discovered a leak at our main water line to the house. The front yard had a green pond that wasn't supposed to be there. Even with the water off to the house, the meter kept running. We did a little digging and found a polybutylene (plastic pipe) connection had failed. I found Proactive here on Yelp and was saved! In less than an hour from my initial call, the problem was diagnosed, quoted and repaired! THANK YOU!!! I only wish we had taken a photo before putting the dirt back on the pipe. It was an impressive repair job! read more

Great phone service. The plumber who came by to diagnose our issue was super friendly and knows his stuff. Here's the problem. No follow through. We've been playing phone tag with them to get the job done for over two weeks. Each time, it's "Let me find out what the deal is and I'll call you back". But then, guess what--no call back. I'm sure there are mitigating circumstances but c'mon now. If you don't want the work, just tell us and we'll move on. read more

Great service! I worked at an office and we needed someone to come a fix our sinks. I called 10 plumbers and no one had availability. I called them and they came the next day and gave us a great price too. read more

Mike was at our house exactly on time. He was fast and knew his stuff. He gave us options and in the the end saved us money. I will definitely call Proactive Plumbing the next time I need a plumber. WOW! I couldn't have been happier with their service! :) read more