Bottom Line for those that do not want to read this boring, lengthy review: I highly recommended Mike and Proactive Plumbing. On my soapbox, I do ask, however, as responsible consumers, let's make sure to not take advantage of honest and hardworking small business (and even larger businesses) by using reviews as leverage and asking them to provide services beyond what we are paying them to do. It is apparent from his immaculate yelp records that he has gone above and beyond to ensure his client's satisfaction.
I say that because he has really gone above and beyond for us today and is providing services that, at the end of the day, really do not fall under Proactive Plumbing's umbrella of responsibility. Rather some of the responsibilities belongs to two other businesses (one of those is do to a timing issue and the other is due to, what I consider, poor service). Ultimately, we will pay him for the addition service; however, it is unfortunate that he is not requesting payment from us due to a unjust fear that we may give a bad review based off of others business services failures or delays.
CHAIN OF EVENTS:
We ordered a new dishwasher from a big box store and purchased the installation service as well. The third party service delivered the dishwasher and prepared for install. Within 10 minutes, they deemed the valve was bad and could not continue with the install until we called a plumber to come out and replace the valve. Once completed, called the big box to reschedule the installation.
I checked yelp for plumbing services, and received four quotes, including ProActive Plumbing, which had the most reviews with highest ratings. All responses were quick. ProActive price was very fair, and, again, the reviews were excellent. We had him come out when we were completing the replacement of our flooring.
Mike from ProActive explained that the valve really was not bad, but when turning on the water it could drip. He was honest and said if we did not want to spend the money now, it was not necessary; however, we would probably need to in the future. We went forth with the repair.
He completed the repair; however, acknowledged that he did not have one of the pieces. He replaced it with a comparable part and gave the disclaimer that, should the Installers give further flack about the piece, ask them to install the dishwasher, yet leave the hose disconnected. Pro-Active would then come back to replace the piece and connect the dishwasher.
The Installation Service came back out and would not install due to, what they squawked was, the incorrect fitting. So out comes Pro-Active Plumbing again, which brings us to where we are today. This is what he has done for us:
We discovered the new flooring juts too far into the dishwasher cubby. He figured out a way to cut it and fit it. This was not his responsibility, but he did it anyways.
He replaced the valve with the "necessary" valve.
He installed the dishwasher. This was not his responsibility, but he did it anyways.
He was hired to replace a valve and ended up completing all of these extra tasks in the name of customer service, and is personable, at that. read more