BEWARE...I live in a Condominium in Associa Homeowners Association. The Condo above our Condo needed repairs to the balconies front/rear. The company hired by the HOA was CBCI. The work started on September 29, 2017. I was not informed by the HOA about the needed work. After CBCI started working on the balconies, it was discovered the wood beams supporting the rear balcony were rotted. I was then told by the HOA that CBCI would need to have access into my Condo to cut into our living room and bedroom closet ceiling. I was assured that their workers would cover my furniture, carpet, and personal belongings and CBCI was very professional. CBCI was to start working on December 4, 2017 in the condo. The work did not start until December 7, 2017. I was told that the workers were denied access into my condo to take a sample of the ceiling the week before. Which was a lie, I should have known at that point it was going to be a nightmare. The day they started working in the Condo was December 7, 2017. Starting their work in the Condo, they half covered our furniture, carpet, and personal belongings. We came home every day to find the Condo a total mess. Drywall pieces all over, drywall dust, installation, and our furniture half covered with plastic. Our TV center buried in drywall dust and pieces. The HOA was the responsible party that was letting CBCI into the Condo. After 5 days of work, they still had not finished the work. We had to get a hotel for the weekend to allow CBCI to finish. No one worked over the weekend. Upset I called the HOA to let them know CBCI had not worked over the weekend. I was assured that CBCI would finish the work come Monday. Well CBCI did finish on Monday. They worked so fast that our ceiling looked like ocean ripples. The drywall mud was so thick that it had already started cracking; the mud was falling off the screws. The finish paint did not match the rest of the ceiling. In the Bedroom closet, they had ripped apart our old closet organizer and then just threw it back in the closet in pieces. The ceiling was damaged from the mud still being wet and the organizer being slammed in the closet. Their contractor did repair and finish our ceiling in one day. The contractor had badly pieced the drywall together with large gaps then taped the gaps, put mud, then textured the ceiling and painted all in one day with a different color of paint than the color of our ceiling (only painting half of the ceiling). In the contractors one day of work they used our sofa as a ladder (leaving mud on the sofa), scratched our bedroom dresser, damaged our bedroom closet organizer (unrepairable), paint/mud spots on the carpet, paint, and mud spots on our new cement patio. The ceiling badly repaired with large areas of mud bulging, cracks, holes, mud falling ware there were screws. Our patio covered in paint and their daily lunch trash. Oh yeah, trash, a huge pile of trash next to our Condo from all the debris from the repairs and their daily lunch trash. The HOA would not let me hire another contractor to repair CBCI's repair because of common walls. So we had to allow this company back in our Condo to fix their BAD repair. It took CBCI 50 days to repair our ceiling. It still needs repair. I will need to repair the ceiling to bring back to a saleable condition. The cost of this repair for me was to buy new furniture, shampoo and clean the paint spots from the carpet, wash walls, repair our bedroom dresser, replace our bedroom closet organizer, and clean our new patio slab. Total cost for us as the owner of the Condo. New Furniture $3.000, new closet organizer $1,700, shampoo and clean $200, repair kit for the dresser $50, and clean the patio slab $40. For a total of $4,990. Oh yeah, and to repair the ceiling $2,500 which will need to be done before we sale the Condo. GRAND TOTAL: $7,400 OH, I think that is was what CBCI was paid The whole experience is violating, disrespectful and damaging to our personal property, and to our real-estate investment. I notified the HOA of our concerns of the quality of work to the condo in several emails. When speaking with the HOA they had no regard to the person owning the condo or our personal interest. The Laws need to change for owners in a HOA. read more

My community is 8 1/2 years old and it was represented by the same management company for over 7 years by the same company. I have served the Board in my community for well over 6 years. I have served as the Board President for over 2 1/2 years. We have recently (8 month ago) made the switch to PCM. The previous company didn't attend to our community needs or communicated well with the board. Since the switch was made the community has looked it's best (mind you we didn't change a single vendor, so it was all about the management), the management team is very involved and have helped foster great relationship between the board and the vendors. PCM helped implement improvement projects that we have been wanting to do but had gotten no help in seeing them through before. The board always had questions about the budget and always wanted to understand more details about the behind the scenes process but it was more like "don't worry about it we got it" but the more we insisted, the explanations were still vague. Since PCM took over we are a more knowledgeable board and we are more involved and educated on the process. We were very concerned about the process, the board decided to look around for a new management company. We looked and asked around and interviewed a handful of companies. We chose PCM because starting with their marketing person to their upper management and to our community/property manager were very impressive, they showed a great level of knowledge, passion and eagerness to not just work for the board but to partner up with the board to implement the changes and improvements that we have been eager to make. We couldn't wish for a better management company and more importantly a great partner for our HOA. Clint Taylor, our property manager is a great person to work with, he always stays on top of things and is a hard worker. He gets things done, is very consistent, and is very approachable. In the past 8 years the Board and I have worked with well over 5 managers from the previous management company, while some were incompetent and some were just ok, which lead us to making the switch to PCM. But Clint Taylor exemplifies a true partner not just a manager. He works tirelessly to get the job done and is always available to answer any questions. He is very knowledgeable and more importantly he is very passionate about our community. The Board and the entire HOA is very lucky to have such a person to partner with. I would strongly recommend PCM to any HOA or a board that is wondering if there is anything better out there or if there is a company who will work and partner with your community and if you are fortunate enough, you might get Clint Taylor as your property manager. read more

In our HOA, we jokingly refer to PCM as "UNprofessional Community MISmanagement ... they get NOTHING done!" PCM was brought in by a rogue board a few years ago and has been mismanaging our HOA ever since, and everyone who speaks up is attacked and/or ostracized. Homeowners are kicking out the board because everyone now sees that that is the only way to also kick out PCM. Our property manager is Anne Marks, who is the rudest, most childish, and most unprofessional excuse for a property manager I have ever seen. She spreads rude, vicious (and untrue) gossip about people, from board members to committtee members to vendors to regular old homeowners, and acts like a middle-school mean girl at HOA meetings. She refuses to provide documents to homeowners, AS REQUIRED BY LAW. She refuses to update the HOA website, even though she is CONTRACTUALLY REQUIRED TO DO SO. Every single time any issue is brought up, she whines and blames other people while painting herself as oh-so-innocent and it's always everyone else's fault, and everyone else is the problem. Anne Marks is totally incompetent as well, and screws up basically every task she is given, gives homeowners wrong information, and demonstrates over and over that she has no idea what she is doing and cannot manage our HOA at all. Now, vendors will not even bid on contracts in our HOA. Homeowners go up the chain of PCM management about all of Anne Marks' mistakes, incompetence, and awful behavior, and nothing ever changes. PCM is horrible. Run, don't walk, away from them. read more

While PCM is a sound business company they are of course only in business because they make money, they don't give their services away for free. Those here may have real concerns but for the most part if they would spend the time to read the CC&R's of the community they live in .... well most would find out what is broken or not "perfect" is not the community's responsibility it is there own. Now on to why Yelp would let Positive M continue to lie about her experience with PCM, she has never paid one cent in dues, she has been foreclosed on and continues to use her race as the reason she is not treated like a homeowner what a joke if you don't pay and are not on a legal title you are no more than the shit on the bottom of my shoe got it... oh State of California knows where you are and the car you own so you should go collect cans and bottles to pay the 21 thousand dollars you owe them - wait the hammer is just now starting to come down on you... your room mates that didn't have a clue as to what you are up to ... they do now so go to the post office with some more lies about tampering with mail boxes and you will wind up contempt of court and thrown in jail - that is where you belong caged up like the dog you are read more

I am a landscape contractor that works together with PCM on many accounts stretching throughout Riverside, San Diego, and Orange County. PCM has always been very good to our company, and we both have a mutual respect for our working partnership. Their managers are very professional and they do a great job of getting us answers when we need them, as to not stop the flow of our production on our projects. We recently worked with PCM in Orange County to renovate over 100,000 sf of turf area, so we could convert it to drought tolerant plant material. This project will end up saving the community thousands of dollars per year in water fees and penalties. It is this kind of innovative management that allows us to be successful on PCM's projects. I would recommend PCM to anyone looking for a high quality management company, that only uses the best contractors to perform their work. read more

This property management company has been in charge of my homeowners association now on a rental property that I own since June 1st, 2020 and just in a little over four weeks they are clearly identified as an incompetent firm with little to no customer service. I have been calling to have the property manager of the complex call me back for weeks now, I finally get through to customer service and they tell the gentleman I am trying to get a hold of "Adam" is the assistant manager when I asked for Adam's manager's information. How hard is it to call someone back? Also how hard could it be to set up e-statements or get clarification if the HOA or homeowner is responsible for items in the property? I wonder if the board members looked at the the reviews online or checked any references prior to going with this property manager. It is unlikely. read more

PCM was bought by Associa, a company based in Texas. Once Associa takes over a local management company, they attempt to graft their cookie cutter version of Property Managment onto existing companies and push their vertically integrated "services" onto the Associations they already do business with and the new clients they acquire. PCM is now aggressively pushing the use of these affiliated companies in order to capture a larger share of the revenue stream related to property management, without notifying the Board of Directors of the relationship. From Banking to insurance to reconstruction projects, they have their tentacles in everything. Highly unethical if you ask me. read more

We live in the Beacon Hill Community. Our unit has outside leak damage from the neighbors balcony. We began communication with the management company in the first week of April. Since then we have had 31 phone calls and messages and at least 8 emails have been sent to management and upper management. We included pictures and description of the problem in our communication. Two companies have given management estimates for repair in April. Nothing has been done to resolve the issue. No one that can make the decision for repair approval has contacted us. We have now been waiting for repair for 7 months, we fear the upcoming rain season and further damage. read more

PCM is the worse association we get a letters alot complaining about the house paint because the lady who does the walk does not like the color so she is sending letters to all houses and now we got letter saying we have to take the weeds out which we do not have and we have to take the no soliciting sign before asking us to take the sign down at least they should protect us from the solicitors hmmmm that's how we think not the association so what next!!!!! read more

If I could give this a zero star I would. PCM/Associa is NOT the same as the old PCM. They were taken over by "Associa" and have ruined what was once a great Property management Co. They now "manage" our HOA which we are leaving them after 12+ years of great service with the "old PCM" and I can't leave fast enough. Warning to ALL who think of signing up with this poorly managed and unprofessional company. Just throw your money out the door instead! read more

TRY CALLING THEIR OFFICE. The culprits behind this scam are Donny Disbro, Russ Disbro and Jeff Olsen. They treat you like you're the prisoner to THEIR rules. Nothing but lip from snotty people. Paying these jerks is a waste. Ticket and tow, foolish projects that keep them busy.. nothing but waste to keep their jobs. A DISASTER..... PROFESSIONAL COMMUNITY MANAGEMENT Donny Disbro, Russ Disbro and Jeff Olsen are the owners read more

I've worked with PCM for years. They are always professional and fun to work with. PCM gets back to you fast with any questions or concerns you have regarding the design guidelines. Approval for landscape plans is always fast, they make the entire process from start to finish easy. I look forward to many more years working with them. Feel free to visit our website https://www.certifiedlandscapedesign.com/ read more

Property management is not easy. There are so many different opinions on how to manage an association. So few people in an associaiton get involved. Most homeowners that are vocal are the complainers and whiners. I find this company better than most I have had to deal with. In emergency situations, the response to homeowners is better than any other I have dealt with. read more

I would like to take a moment to note how patient and helpful Michelle Thomson has been. My family and I are new to the SJH community and Michelle has done a wonderful job of promptly returning my calls and navigating me through the HOA guidelines as we have made improvements to our home. PCM and Michelle deserve a 5 star report card!- John Fuller read more

Regional manager, David Galy, is awesome! He is always so helpful, responsive, polite, and patient with all my queries and requests. I'm sure he gets the same questions that I've asked from other homeowners too, but he always treats me with respect and I really appreciate it! He makes me feel like I'm being "listened" to. Thank you, David :) read more

I am giving a five rating based on my interactions with Debbie Kazempoor. Debbie was previously involved with our association but had been reassigned. She is back with our community and I couldn't be happier. She is one of the finest Customer Service people I have ever dealt with. She is prompt, friendly and very well informed. read more

This is a loathsome organization. I cannot think of a more incompetent, confrontational and condescending group of people in my life. They act like they are landlords in communities OWNED by homeowners. I simply cannot emphasize enough that this is the LAST organization that you should consider to manage your property. read more

Honestly the shittiest HOA EVER. I can't even get a hold of these people and I'm pretty sure that the shit going down in our complex at this point is just not safe. I should get a lawyer or inspector to come out here since none of these assholes seem to care. YOU GUYS SUCK, but I'm sure you knew that already. read more

To Ross C. If PCM stands head and shoulders above the rest in their industry, then that industry is in a sorry state of affairs.. I can't believe the terrible customer service, the lies, the blaming on others by my Community Manager..and never once an apology for not following up, never once! read more