They have terrible customer service and didn't troubleshoot our a/c correctly, so when they tried…read moreto install the new part, it got toasted again. It's been a week and they have not followed up with us since. Our a/c is still under warranty, so we're stuck with them. Also, I already paid for their first visit, which was a waste because they didn't figure out the problem at all.

Great guys! Fixed Our AC system up…read moreFast and running good. The team are very good And the quality of repairs is great

Pristine got my AC back to tip top shape. It's hard to find affordable good quality AC service, but…read morepristine did the job. They didn't have any openings right away, so you got to reserve early. Now we're set up with their quarterly service so we don't get stuck without AC service again. Thanks Pristine Air Conditioning.

What a pleasure doing business with such a professional company. I have a total of 5 split system…read moreall installed and regularly serviced by Pristine AC. Been doing business with them since 2014. Such a reliable team of people. I shall continue doing business with this 5 STAR company.

I highly recommend Malama Air Conditioning and owner Matt. It has been awesome working with a…read morelocally owned air conditioning company that truly understands the meaning of "malama". Matt really does go above and beyond taking care of his customers. I have used many Air Conditioning companies in the past and have learned so many valuable lessons. Like if you choose to pay for the cheapest air-conditioning equipment & service, you will get exactly what you pay for. And if don't mind frequently calling those cheap air conditioning companies to come back out to keep doing repairs. Since they did a sloppy job installing your cheap new equipment from the start. You will more than likely end up paying a whole lot more than what you should have (like us). However, Matt and his company, from start to finish, has always exempted service that is professional, honest, and reliable. They have always taken the time to explain everything clearly, answer all my questions, and had made sure the job was done right. Malama Airconditioning has always been friendly, knowledgeable, and respectful of my home and family members too. I would say Matt & his team, is more like family, we talk story and, he shares good tips and advice about everything. But most of all, Matt has saved my family and I from making a really bad decision in the past, Generally speaking, Matt's input has saved us from virtually losing a whole lot of money and going through a whole lot of heartache. And I just can't thank Matt enough. Another important thing that stood out most was Matt & his entire team's commitment to customer satisfaction, and the personal attention they provided throughout the process. It's clear that they genuinely care about their customers and their reputation in the community. So, if you're looking for trustworthy HVAC professionals who deliver exceptional service, I highly recommend Malama Air Conditioning. My family and I will only use them for all air conditioning needs. Thank you to Matt, Elijah and the entire team for a great experience! Mahalo Nui Loa, Malama Airconditioning!!!!!!!!!

I contacted Malama on a Wednesday night around 7pm. They had a technician (shoutout to Kama!) at my…read morehouse at 0830 the next morning. My AC was fixed by 10am. It was a blown capacitor plus torn ducting in my attic. The price was very reasonable (based on other online reports), and no up-charges for "emergency work" or anything. Kama the technician was professional and really nice. I'd give them 6 stars if I could!

The KK Air conditioning team was fast to respond, professional, reliable and a high-quality AC…read moreservicing team. Myra (office manager) was very sweet and got back to my quote and questions very fast, explained to me whats was included with maintenence cleaning my split AC indoor and outdoor units and was able schedule maintenance with my day time preference in 2 days. They partner with Hawaii Energy and gave me $150 off instant rebate for maintenance cleaning both my indoor and outdoor units, which made their rate very competitive compared to all the other company quotes. Cleaning day I was notified in advance when the technicians were on their way. The 2 technicians were professional and came on time with their company KK air conditioning truck and van. They were both very nice and patient with my 2 curious toddlers and dogs. The cleaning work was phenomenal, and both indoor and outdoor units were squeaky clean when they were done. 3.5% fee for credit card payment and received an email invoice receipt. Im very grateful to the KK air conditioning team and will definitely be calling them again. Thank you KK Air Conditioning!

In mid May 2024, I had our central air conditioning serviced. I contacted this company after…read morereading the reviews. The appointment was made very promptly and Myra was very friendly. On the day of the appointment, we noticed the two technicians were consulting with someone on the phone. We found out later it was the owner of the company. Long story short, they were confused about the drain lines and had to spend additional time "unclogging " them ( which we were charged for). We paid over $500 for this "service"! We were grateful for what we thought at the time was their due diligence and thoroughness. I even wrote a very complimentary review on their website. Fast forward to August 31, 2024 when we discovered a leak originating from the upstairs ceiling. The origin of the leak was an overflow of the drain pan from the air conditioning unit because the drain was not working properly! I immediately called KK air conditioning to let them know and Keith the owner came out. He informed us that the installation of the condensate pan was improperly installed (this is not true because this is not a new installation and we have had it assessed by two other AC companies since then and they did not mention improper installation) which caused the leak and that the technicians cleaned out the secondary drain because the primary drain was difficult to access as it was underground?!? I asked him why weren't we told this at the time since we're not the air conditioning experts and he replied, "they're just technicians " . Keith felt he was doing us a BIG favor by not charging us a fee for coming out to check on this problem. The cost for the damages of the leak was over $53 thousand dollars and took 3 months to resolve. Our homeowners insurance was increased 278 percent for 5 years!

Just had our bedroom split AC unit serviced for the first time since we bought it about 5 years ago…read more(oops). It was feeling not quite as cold and the fan seemed like it was working a little harder, so I wanted to get it cleaned before the hot summer months hit! I *hate* making phone calls, but the receptionist was SUPER nice, so that immediately put me at ease. Their quote was flat rate and very reasonable so I was happy I wouldn't be guessing how much it would come to at the end. She apologized for not being able to get me in the week I called but was able to fit me in the next week - which was faster than I had expected! The technician came at the quoted time and took about an hour, which is how long they had told me on the phone. It says something about other companies on island that this is a noteworthy comment! He was very friendly and worked quickly and efficiently. He showed me the visible spots he had cleaned, but the best thing is now our AC is back to being icy cold - I had to bump it up to make it warmer! - and it smells nice and clean. I paid in cash (there is a fee if you use card. You can also write a check if you prefer). We will definitely be happy to use this company again in the future!

Gave them another shot, called them for service because the central AC was running a lot. Got us in…read morewithin the week which was great. Techs came out today to look it over went up in the attic said all looks good. Water is now leaking from the ceiling again. Second time this has happened, last time they claimed not their fault so we paid for the fix and, no issues until today... now more ceiling damage. Called the office no answer voice mail is full guess they dont deal with emergencies . Now we are pulling wet insulation from the ceiling plus other cleanup needs. Maybe they will respond quickly to a poor review.

I left a review to the great service and customer service I received by the to great guys that…read moreserviced me Johnson and Roy Lodi's to you both . Mahalo

I originally left a negative review because I was charged a $211.52 site fee that wasn't disclosed…read morewhen I booked the appointment. When I called to ask about it, I was told the company was busy, then that the referral company should have told me, and there were no notes on their end. It felt frustrating at first with a lot of back-and-forth. To their credit, they eventually refunded me the full amount, which I really appreciate. I'm glad they made it right, but I hope in the future they communicate fees clearly upfront to avoid confusion for other customers.

My Fujitsu central AC system failed. I initially went with the HVAC company who installed the…read moresystem in the new construction. That company failed to show up within the service window, and too late in the day to do any diagnostic testing to find the leak. The next available appointment would have been the following week. I called up APB and got a same day appointment. Trent showed up promptly. He pressurized the system and within 30 minutes found the leak in the indoor evaporator coil. He was very informative. APB will charge $200 for the service call, whereas the other company quoted me up to $970 to do the same task.

They came, they saw, they conquered. The guy was extremely knowledgeable and extremely…read moreprofessional. He looked at our system, diagnosed what was wrong with it, and fixed it. All in under one hour. We can only recommend them!

Coming from someone that didn't know anything about AC... I'm in Hawaii Kai and the AC was working…read morebut I knew something was off with some rooms being way too hot and others freezing and our electric bill being extremely high due to the ac constantly turning on and struggling to keep rooms cool. I called these guys to come out and asses what the issue could be. They were quick to asses the issue was the zone board that needed to be replaced and in the process I also was able to understand our central/zone system installed in the house. Super grateful that they were able to help me and family assess the issue and worked to replace it in the same day! Mahalo Kung Fu Air Service!

WOW AMAZING SERVICE!…read more WHAT I NEEDED In the midst of buying a home I needed a professional assessment of the AC system across a large property. SCHEDULING THE ASSESSMENT Literally so easy and very fairly priced. Their office team is on it and sent me a confirmation of the date and time. HOW THE ASSESSMENT WENT Will update more on August 4th!