Baine is a great guy with good communication. He is honest and has warranty for his work.read more

We hired Baine to look at our (old) fridge that was not cooling. He was quick to reply, and…read morearrived when he said he would. He diagnosed the issue a made his repair and also noticed a few parts might wear out at some point soon (old fridge), so we asked him to order the parts and to go ahead and replace them. He let us know when the parts were arriving and was back at our house in a few days to install them. He was very reasonable in price. He also has a 6 month warranty for work done. He saved us from buying a new fridge. He was professional, friendly, and we chatted about our cats too. We recently moved to Harker Heights and will definitely use him again.

ArtiFix was prompt, friendly, and helpful when I contacted them about a problem with the spin cycle…read moreon my washer. After diagnosing the problem, they were back the next day to fix it and the cost was exactly as quoted. I went from thinking I needed to shop for a new washer to getting a nicely priced fix. I will definitely contact them with any repair issues in the future.

Called Artifix expecting to schedule a repair, but instead he took the time to walk me through…read morediagnostics over the phone for free. Based on what I described, he pointed me toward a likely control board issue and suggested ordering the part first -- and returning it if that wasn't the fix. No pressure, no upsell, just straight, practical advice. That alone saved me a service fee and a lot of guesswork. Hard to find that kind of honesty. I'll be calling him if I need service.

Caleb with Santana Appliance came out managing to get to us during 5 inches of rain. He diagnosed…read morethe issue with our washing machine and told us how much the costs would be. This is our second time calling them out for different appliances. Awesome repairmen.

Our refrigerator stopped working over the weekend. I sent a message to Santana's Appliance and Mr…read more Santana responded right away! He came on a short notice to repair our refrigerator and was done within an hour. He was respectful and kind and very knowledgeable! I would recommend this family owned business to everyone!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

Terrible service, will not answer phone to address concerns or to pay bills. We are terminating…read moreservice with them as they charged for 100 gallons, but the technician never got out of the truck and the meter did not read what the statement said. I confronted him a month later when he returned and said he could not answer why. When we finally reached management after weeks of calling, 'Sara' called back and laughed at the situation....still waiting to hear back from owner.......

Horrible service - I've called twice to get a quote on new service, they never called me back. I…read morecalled again today to see if they can provide their service and no luck. I'm done trying with them.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!

The very best vent repair/replacement! This gentleman very…read moreconsiderate fair with this price and always on time. I would recommend his service to anybody in the Travis county and Williamson county area. Thank you again Richard. You're the best.

I can not thank Jeff Yarrow enough for being so professional fixing our dishwasher that broke down…read more On top of that, he is a super nice guy, and very knowledgeable. We called him Friday evening, and he came over Saturday noon. Did I mention he is super honest? He Is!!!!! He is on our list for appliances repair now!! Thank You Jeff!!

Responds quickly and did a great job at a fair price. He was available over call/text to take…read morequestions.