I'm very disappointed with this storage. Decided to take Thursday for move date that way it's not busy and both elevators are not working ! Horrible!!! read more

I managed to pick up the Memorial Day rate so I have a really good price on my unit which is enough to get a few stars out of me but the people there were also really nice and I feel like my stuff is going to be pretty secure. It's definitely a better storage place than others I've visited. read more

The facility is excellent and Aiman and Dorothy, who are in charge, do an excellent job of running the place and dealing with issues of inconsiderate clients. I was quite happy with my two units, but now have received notice of rent hike after only three months, which is a huge drag, qespecially since I did not get the $1 first months rent advertised on the window, it seems that there is a bit of false advertising, Because Aiman and Dorothy are so helpful and good at their job, it is a killer to have to give a low rating. But, the owners appear to be greedy, so it has to be done. If it wouldn't be so difficult to move out, I would leave completely, but instead i consolidated my two units into one to save money until I can get out of there after the first of 2014. read more

My review is for the customer service here. Today I went here to put a few boxes in my space but my code was denied twice I went to go in and the women was not there but it was during the day so the place said it was open. Then once I finally got in I asked to take a cart for extra help and all she said was "you need a key and an ID" in an extremely rude way! I overheard her saying to other customers she can't believe she has to work on a holiday ( it's not a holiday) Then once I got the key and was done with my trip I went back to the office to return the key and she literally saw me but got in her car and left!!!! It said she would be back on the door in 40 minutes! I waited the whole time and she came back with a Carls jr bag and an even worse attitude and then just gave me back my ID without saying thank you or sorry for keeping you wait when you shouldn't have had to wait at all!!!! Do not recommend this place! Go somewhere else that respects their customers! read more

My husband and I came to rent a space from this place. The place is well kept and clean. Aiman assisted and was very helpful. She was very pleasant to deal with. We appreciate the great service. Thanks! read more

I recently made the long drive from Louisiana to California for a new change of scenery. Since I moved on a whim, I had not yet secured housing or a job. My 2 door coupe was filled to the brim with everything I could fit inside and I desperately needed to unload the contents. I saw the sign for Public Storage with a promo rate of 1 month for $1. I decided to check it out and see what they had available. I cannot recall the storage dimensions that I signed up for but it is the locker size and the smallest they offer. The storage facility is large and spacious. I chose a climate controlled unit my unit is located on the 3rd floor and there are cameras all throughout the facility. I was provided with a code which would allow me to access the elevators as well as to access the floor which houses my storage unit. I like the security measures in place and the fact that you cannot access any of the other floors. The code assigned is also the same code needed to access the gate to enter and exit the facility. I was assisted by Mike. Mike was extremely nice and helpful. After he learned that I am new to the area, he provided recommendations which I am so grateful for. He went over all of the paperwork in detail and the pricing. For my closet size climate controlled unit + $25k insurance I was quoted $86. There were also prorated charges so my first payment was higher. Each unit is required to have insurance which they offer in 3 tier pricing depending on the amount of coverage you would like. Unless you bring a lock of your own you are also provided with a lock and charged for that as well. I enrolled in auto pay as to not have to worry about missing a payment and having my storage seized. The promotion which brought me in for some reason was not available to me. I probably should have went elsewhere and could have paid less but I just wanted to get a storage and I'm sure I will not be in this one for long. read more

Aiman and Jessica were so helpful and provided amazing service each and every time I visited the facility. Their invaluable customer service is always above and beyond as they work together to keep the office moving and answer every question. I am always impressed how quickly my time goes whenever I am there. Thank you both for always making it a wonderful experience. read more

This locatrion is super clean and the person who helped us was very nice, she was informative and took her time with us on the phone and was just as nice in person. We are happy to have this as our storage facility. read more

I was going to write about my bad experience with a few girls that work here & was going to use there name. (not to say iv gotten hung up on & delt with attitudes) (not going their). I'll let you be the judge of who knows what they are doing & who knows what they are talking about. All in all I suggest you ask for AIMAN & DOROTHY who always took the time with me from day one. To answer any questions I had re: my storage. No matter what, these women were the reason y I kept my storage at this location. & with that being said only theses two women deserve the 5 star!! I had great customer service from them. They always took time out to explain everything, & anything, I had a question too. You gals are GREAT! Thankx again AIMAN & DOROTHY read more

This place is great! I had an issue losing my keys to the lock I had bought. I had paid movers and as they were waiting Aiman and Jessica found a way to transfer my storage unit because otherwise I would have to wait a few days to have someone come and cut the lock. I was so nervous and didn't know what to do. Thank you so much Aiman and Jessica for your help you both saved my day and money. Most def recommend this storage location. read more

Wonderfully helpful and friendly staff. Aiman went out of her way to make sure our move in and out was seamless!

Aiman was so great to work with during a very stressful move! She helped me locate additional storage and recommend space saving ideas for an over following unit at the end of a crazy day of moving the contents of my house. Additional unit located, paperwork done quickly! read more

Aiman was so helpful and kind. She took us around and showed us exactly where our storage unit was and answered all of our questions. She definitely made us laugh and made sure we understood everything. She was very clear and thorough in explaining payments and in giving us our receipts. The facility is well-lit and clean as well. read more

Vicki was lovely, always helpful as well as the other young ladies. Sometimes the heat makes me have a grumpy face and they always seem to mind their own environment and smile regardless. As a public storage, I'm sure people come in and out and it's nice to see them help others out in finding the best most convenient spot. (I hate that i have to ask them to open up my storage compartment because of the heat but hey, you get what you pay for ) read more

Let me just start by saying the only reason moved my stuff to this storage facility is because of the hours and for them to have the nerve to change the hours without any notice to their customers is totally unprofessional. They are at fault for their facility being robbed so many times. There is NO ON SITE MGR. / NO GATES AROUND THE ENTIRE FACILITY the gate has been broken wide open for over two months at one time and the air conditioning was also broken during the summer for the same amount of time. So much for our property being climate controlled. My rant is about the hours being cut short due to another victim of robbery caused by the lack of professionalism on the part of Public Storage so why are the customers paying the price for their ignorance? read more

Jessica asked me to do a review but I'm glad to. She was very helpful, lively, knew what she was doing, and everything went smoothly! It's down the street from my house so I can't complain! read more

Just signed up with this storage place yesterday and AIMAN, the wonderful, helpful lady that assisted me, was a great hand. She's the manager and quite more capable than being one, was very accommodating, knowledgeable and exceptional customer service. Reasonable rate and inside office personnel help is always available and willing. The team shows good characters and service overall. read more

Dorothy is fantastic! She is the most helpful out of the bunch. Very friendly, great sense of humor, and very polite there. Just make sure you check online prices before going to check out spaces. read more

Very nice staff. The ladies are very helpful and the facility is clean. Prices are reasonable. I definitely recommend this place to friends and family . read more

I've had a storage unit now for about a year and have yet to have any issues. I can't really steak on price due to my work is picking up the tab and I didn't really do much comparison shopping when I got the unit. I can tell you that they workers here have always been very friendly and helpful. The hours that they are open and you can get into your unit are very good. They have hand carts available for you to use. My only con is the inconvenience in the fact that if your alone you have to get out of your car to open and close the gate, which only stays open for a very short time. read more

This storage place is clean and nice (came for the climate control & it's comfortable). The staff is friendly and helpful. The lay out is convenient. They have flatbed carts to help unload and fill the units. In all, renting from this place was a pleasant experience. Dorothy signed us up & was as nice as could be. read more

Dorothy was very helpful and informative and got me signed up and in and out quickly! Convenient location and long access hours from 6am to 9pm!! Can't beat that, thanks! read more

Received great customer service from Dorothy and Aiman. Highly recommend this public storage.

Daisy was very helpful and patient. I just needed something small for a few months and they were so kind as to help me find the perfect size and even reserve it for me before I got there. The spaces are clean and the property is conveniently laid out. They had a great deal for the first month and prices are fair. Would definitely recommend. read more

I have been using this storage space for a year now, and the customer service has always been great. The employees are always willing to help and serve with friendliness. If you are going to college or just need a storage space, I would highly recommend you come to this Public Storage due to their great services and staffs. The employees Tabitha and Vicki are super friendly and funny to hang out with. I forgot my gate code and they assisted me greatly. Thank you. read more

Had to relocate for work and needed a place that could give me security my thing will be safe until I complete my move. Dorothy was the associate who assisted with my move she was great. Great customer service will continue to use public storage from this experience and will also refer anyone needing storage to choose this location. read more

Can't say enough about the staff and how helpful and atentive they are. Aiman as well as the rest of the staff really do their best to make sure your taken care of and moving your belongings into storage goes smoothly they answered all my questions I had as well as given me a run down of everything I needed to know and made everything quite pleasent and they maintain the property quite well and secure. read more

Once again I have to give one Star because they will not allow you to not give any stars. When in to pay off the account that I did not AO because I was lied to. Just so happens to as use of police officers or in there because the gentlemen just got his unit broken into. In between the lack of security the lying that goes on with this company among the other things you don't see,I strongly suggest to stay away from any public storage facility. You're only asking for trouble, frustration etc read more

This is the worst storage facility I have ever rented from. This location was robbed 3 or 4 times while I was renting here and there is NO manager on site after hours. No security around the lot at all just a few cameras outside. The air conditioner never worked NOT once inside the downstairs building. After 3 months here they raised my rent 40.00 for no reason. So I moved out on the 2nd of the month and instead of pro rating me for 1 1/2 days they are trying to get me for the entire month for 183.00 dollars. This company is so shady. The only thing I did like about this location was the staff. They were great to me. But the superviser was a fricken joke the two times that I saw her. DO NOT get burned by Public Storage. read more

All in all, during my 2 years of renting a storage unit there, I have to say that everyone working there deserves 5 stars. Including John and Jessica, who always remained helpful and courteous, even on my last day. Even the area manager was extremely helpful when my key broke inside the lock and I needed it cut off. The staff is great and as that parrot in the Aladdin movie said it best: "On a scale of 1-10, YOU are an 11 !" Great job hiring those people, for that (and only that), that place gets 5 stars. I will do another review detailing why I moved my things out, because it had nothing to do with the staff and I didn't want them to get a bad review or be included in one. read more

My experience was good until I had to leave. I went in and was told by a person at the desk that if I had my stuff out by the 10th of the month, then I'd be refunded my rent for the month, or the remainder of such. They charge it on the 2nd. I got my stuff out on the 6th and was told that no, they never, ever refund anything ever and I was essentially lied to by the person who told me that, and that lots of people have been told the same thing by someone who works there, and it's never true. So I paid a full month's rent for 4 days, after more than a year of paying tons of money to these people in rent. Very bad customer service for this corporation. But corporations are all evil money grubbers so I guess I'm not surprised. read more

I came in to move out i was only storing 3 small boxes in my unit in prep for a larger move. I had to cancel because of Covid and I couldnt afford the space anymore. I went in on the first to quickly remove my 3 boxes and close the account at 10am. They told me I had to pay for the full month no pro-rate for over 100 dollars. So basically I paid over 100 dollars to store 3 boxes for 10 hours. You should be ashamed of yourselves Public Storage. The customer should come first. I understand if I came in that evening or on the 2nd of the month that you may charge a small fee. To take my entire months rental charge for 10 hours is ridiculous and shady. I will never use your facilities again and I will tell everyone I know never to use you again and if they are to move it somewhere else. Yes I am angry and I hope it reads that way but just to let you know even the employee who rung me up was like "oh we have to charge you 100 bucks sorry man". Even he knew it was a jerk move. Its a terrible policy and someone should have recognized this was a bad deal and gave me a break. Great way to treat a veteran Public Storage. read more

If I. Could give it less then 1 star it be negative 1000 anessa whatever her name is was rude sarcastic and racist was no help and she thought she was better then the people she should be helping instead they all think they entitled to something the other lady which I did not get her name was also unhelpful as they stick together and try to bring you down I suggest record everything as they make their on assumptions blame you for things you didn't do and apparently cámaras in that place will be of zero help as they will make they own decisions on what they want over all stayyyyyyyy away I cannot stress this enough if costumer service is not the problem then you have the elevator problems they don't work and never work then you have gate hours as they will not give u access to your stuff even if it's 10 minutes before closing over all take business elsewhere another thing if you ever encounter problems forget about calling corporate as they don't care about your issues with them or the employees they hire ! read more

I have been fortunate and have always had good service especially today. I went into the office to get a cart key. Not 2 minutes later do I drop the key in my truck and can't locate it. I went into the office and the young man there, Chris, came out to my truck to help me. Of course he found it and saved the day. Thank you, Chris for taking the time to help me out. I truly appreciate it. read more

Great experience with this public storage. Aiman is very nice and there is always someone who helps us with our questions. I have used this public storage for the past 4 years.However, my recent storage locker seemed a bit overpriced at 54 bucks. I previously had a bigger storage room before and the monthly amount was around the same as my last one. But overall the workers were great, even though I got rid of my subscription because I wanted to clean out my storage room. read more

Safe, clean, and secure. I stored belongings there for 7 months and never had any problems. Great customer service- when I checked out of the unit, Martha personally walked me out there to ensure everything was ok, even though it was pouring rain. Thanks Martha and great work, Public Storage! read more

My son and I arrived a little later than we were expecting with a bunch of boxes from clearing out the kids rooms. We only had five minutes before the office closed, but Dorothy took pity on us and gave us a cart key, since she could see we had a lot of work unloading. We did it as fast as we could and she stayed open an exra five minutes for us. I rented originally from her, and she has always been warm and helpful. Thanks Dorothy! read more

I have been with Public Storage in Azusa for numerous years. My family chose this location because it was the best price for the vicinity and size unit we needed. The customer service and helpfulness provided by Aiman and Dorothy have always been exceptional. The unit, building and grounds are kept impeccably clean. I would definitely recommend Public Storage as first choice for a storage facility. read more

I have had bad experiences in the past with other storage businesses but not with this one. My fiance's mother opened an account here with my help (she doesn't speak english all that well) and kept it for a little over a year. We opened and closed our storage account with Aiman, the stores supervisor. She took care of us through thick and thin, whenever we needed help, especially in the end. This place is a breath of fresh air compared to other storage companies. Thanks Aiman! read more

Went in to purchase merchandise and was welcomed by Vicki she showed me everything. Thanks to Vicki I got just what I wanted. Thank you Vicki for the great customer service. read more