Veronica is the best! As a manager she is very proffesional and caring about the storage tenants. Public Storage are very lucky to have such a great manager and I hope they give her a good bonus or well deserved promotion! Thank you Veronica for being amazing and helpful. Many thanks, Estrella read more

Veronica is very helpful answering questions and showing different options! Made the process easy. Plus the hours are great!

The value is a problem. In the beginning it is very helpful but if you use storage for more than a year, it's better to look elsewhere. I started years ago and their business model is to raise your rent 10% each year and blame it on rising costs. When you move out of the unit, you'll see it added to their available inventory and the reasonable price you should be paying. They will claim it's a special but that doesn't justify the cost difference after 3 or 4 years. No appreciation to long term tenants that keep good standing accounts. Not an issue at the location as it is clean and well kept and the office employee is very nice. This is a management/business model issue. read more

Worst experience ever. I reserved a unit Sunday 10/20 online, they send a link to pay for it which didn't work. I called at least 10 times that day and no one picked up the phones. I called the next day and spoke to the property manager. Told her the situation and advised her I would be going in on Thursday 10/24 to get the unit. She said it was fine and setup the appointment. Just got back from there Thursday at 4:30. The miserable overweight lady sitting behind the desk with a bad attitude tells me they gave the unit away. I told her what happened and she obviously acted like she couldn't care any less. Walked right outta there. Very unprofessional and very shady style of doing business. I will go elsewhere. Avoid this place at all cost. read more

The facility is clean. The employees are nice & helpful , if it wasn't for the team there I'd put one star... But the rent increases are ridiculous. After 6 months my unit was almost $300. They get you in at a low price and expect you to keep paying. Hoping that one is lazy & will just pay. And my increase happened the same month my unit was broken into. Talk about not being human. That's what happens when the human element is reduced we are treated just like a number to charge. Just don't place valuables here I wouldn't trust it. read more

Good facility. Clean, safe. Good neighborhood. Never felt concerned about my belongings. Helpful staff. Spaces are easily accessible. Flatbed carts available. Only complaint is it's too expensive, but what can you do? read more

The service here is amazing. I needed two storage spaces and I reserved them online (very quick and easy). When I went to check out the units the key code didn't work. The manager on site changed my code right away so that I can finish the move. I would recommend Public Storage to anyone who is moving. read more

Less than 3yrs, watched rent go from 279.37 to 510.00/month, almost DOUBLED! Same for Insurance. VERY EXPENSIVE. Difficult to rationalize such increases! Staff, with very few exceptions, very courteous and professional. Facility well maintained, convenient and did feel very safe & secure. read more

MiKeisha helped me today and she was very kind and patient with my storage needs. She made a stressful situation much easier to deal with. I know my energy was bad until, she defused my concerns and I appreciate it. read more

Exceptional Customer Service! Made me feel extremely great about my purchase as a new customer. I highly highly recommend!

I definitely recommend this place Juliana was such a blessing! My reservation on a 10x10 in the Granada chatsworth street location was taken on the first come first serve and the E rental was down she was so nice to honor the same price and same space size at the Balboa Lassen location and she made sure there was a hold/block on the space so I can get it. And Veronica was so sweet and very informative, she broke it down step by step and took the time to show us how everything works and she's so sweet. I am glad to be a part of this PS Family thank you! read more

This company lied about everything. No first month free. Raised rate by over 30% within the first two months. Didn't spray for bedbugs. Charged excessive administrative and insurance fees. Cannot be trusted not to really stick it to you once you're moved in there. Information provided on Internet is totally inaccurate. Stay away, or you'll be sorry and want to move all over again, anywhere but Public Storage Inc. Be sure to check other reviews and news items about this lousy company.. read more

Their gate is a pos. The sensor didnt pick up the fact that my longbed truck was driving through, closed on my truck and damaged it. I reported it to their corporate but they took a report and FAILED to report back to me that they werent going to cover it, I had to follow back up to find out that they wont take responsibility for a malfunctioning gate, the gate shouldnt close if a vehicle is driving through. I would stay clear of this place along with their lousy management that fails to take ownership and tries deflecting blame and not following back up. Thanks for the wonderful christmas gift of damages on my truck. Great memory to remember if I ever need storage space. read more

Public Storage - Self Storage Near Me - Northridge, California

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I am so very unhappy with this public storage. Good units but no service. They do not answer the phone nor are they at the site. I have called 5 times this morning as well as driven to the site. Beyond frustrating for the exorbitant charges. one very unhappy customer. read more

I recommend this place, the staff are very professional and nice. The facility is very clean, I like this place very much.

I called to rent a storage space, and the guy said he would hold it till July 3. In less than a minute after I hung up the phone, a lady called and said I had to pay her right away, and they wouldn't hold it for me. That was a waste of my time. read more

Nobody is EVER on-site and nobody NEVER answers phone calls. Makes me worry about my belongings.

The gentleman who helped me to lease the location, Juan, was very much knowledgeable, and courteous. I sincerely appreciate his assistance. read more

The #1 thing about Public Storage in general is GREED! They will up your rent every 6 months if they want. They don't care how good a customer you are or how long you've been a customer. Now the staff or property managers at this particular locations are outstanding! They are wonderful and I just think that corporate should really pay attention to their staff and customers more. They are outrageously expensive and if you are looking for a better price with just as nice people go to All Aboard Storage! They are reasonable and the staff is great as well! https://www.allaboard.net/ read more

$$$Don't forget people!! There are cheaper and clean storage facilities out there. I have been with Public Storage for 7 years. I started out at $200 a month for a 10x20 and the prices kept going up. I was at $400 this year until I found Highway Self Storage in Santa Clarita. I got a 10x20 for $200 and they never raise the prices. Public Storage is highway robbery. The only good thing about the facility I was in was Veronica the office manager. I love her. She made my experience wonderful. I will miss her but I'll be loving saving $200 a month now. Stay away from this greedy company and go somewhere you can save and afford. Highway Storage is amazing. They are so nice and their late fees are 3 quarters cheaper then public storage. read more

I'm very satisfied with my unit and was pleased to find out that if I order my unit online...you get discounts rather than walking in and ordering a unit. So I was very happy about that. The person in charge over there...Veronica...is very kind and helpful and very professional in what she does and very quick with the sign up process. The units themselves are very clean and temperature controlled and there are cameras everywhere and they regularly walk the property to make sure all units are properly locked. Your stuff feels very safe here and that is important. Thanks Veronica! Elliott Fowble read more

I went to rent a 10x15 unit yesterday but have had nothing but problems. I gave my debit card as payment to have monthly payments deducted, but have been charged an additional two times. The onsite manager Veronica has done nothing to help me, hasn't credited my bank account. Basically has done nothing. I asked to speak to the district manager who has yet to return my calls. When you call the customer service line, you get directed to the property all over again. I called the corporate office In Glendale and got put into a mailbox. I'm so disappointed, This is a HUGE customer service fail. read more

This was my first time renting a storage unit here. They have good deals but they only last for a month. Depending on your storage needs it can get expensive. The boxes here are expensive, I went to Home Depot where they were cheaper! My friend & I were moving 8 tires into the storage, it would have been better if we could have used the cart. The employee told my friend she was on her lunch & couldn't help us. read more

I've been renting here for a little over a year and have been extremely pleased with everything. I recently moved from a medium unit to a large unit, and the process could not have been easier (thanks Veronica!) As far as the units go, they are exceptionally well maintained, clean and secure. I've seen other storage facilities in the area and this is by far the best! read more

I had a car full of boxes and no carts available. Juan was nice enough to bring me one when one was available. Thank you Juan. You are AWESOME! !!!! read more

Veronica is a major asset to Public Storage/Northridge. She's an A+ pro, kind and courteous, and offers excellent customer service. Highly recommended! read more

The staff, particularly Veronica, have been very helpful, kind and professional. The rents are way too high. This is a tough economy, and some of us haven't gotten back on our feet or recovered. Staff is GREAT! Rents too high! read more

This is one of the best PS I've been too. All the employees were so helpful and nice. Easy access to my storage unit every time. Place is very clean and organized. If I ever need to rent a storage into again I will be coming back to this location! read more

Prices are a bit steep, but overall, my experience has been very great and even had help finding the right storage space for my things. It's also very close which helps out a lot! read more

Had a great experience. Cruzita was very helpful and very nice. Price was reasonable. They had what we were looking for. I definitely would recommend them to other people. read more

Veronica was great to deal with, informative, and thorough. The store is well kept, and facility is also.

These people are scabs'bottom feeders they raise rent on a regular basis skunks leeches vermin!!!!!!!!!!

One star for dreadful customer service (Veronica), ignorant and unaccommodating, but the storage itself is good.

This place is clean and if you get one of the inside unit it's always cool. Staff is friendly and helpful too - Veronica seems to always be working! read more

Overall the facility was ok. But I have a huge complaint about the pricing and fees. We specifically went in to the location on July 28th around 6:00pm to ask about the check out process. We were told by the employee that if we checked out before August 10th we would be charged a per diem rate. And then when we actually checked out on August 5th we were told the policies had changed and we would have to pay the full month. Had we known we would have to pay for a whole month if we checked out even one day after the first of the month, we would have moved our things out the weekend before. This is very bad customer service. Policies change on the fly it seems. So, if you do business with these people, make sure everything is in writing. You can't believe anything they say to your face. read more

Last weekend we rented our first unit and can only say wonderful things about this location. First of all Veronica was fantastic she was friendly, knowledgeable and professional. The location was clean, well maintained and secure. read more

Cant believe there are any negative reviews about the people who work at this Public Storage. Both Veronica and Juan have been nothing but courteous and professional to me and my family. The one time I did have a problem, Juan handled it quickly. They take their jobs seriously. read more

We were clients for many years, and Public Storage provided great - and secure! - service. The facilities were always clean and the staff was helpful. Elizabeth is the best, thank you PS! read more

Veronica makes this the best in the valley. always friendly. never too busy. my wife and i cant wait to pay our bill in person to visit with her. read more

First time looking into a storage unit and pleased with my experience! I had so many questions and the lady there (Veronica) answered them all. She made my wife and I feel a lot more comfortable about leaving our personal belongings in their hands. She was very patient and super friendly! Definitely recommend this place... read more