Amazing service; very kind servers and very nice management. Mike the manager was very nice to us, came in and spoke to us. Brandon AKA POLLO was an awesome server and took care of us and was very helpful. read more

Stopped in and got the ribs and chicken, both very good. Nice place, clean, quick! Wouldn't hesitate to return read more

Interesting set up. You order when you come in at the desk then choose a seat. That isn't my favorite but the food was delicious. Meatloaf was a large serving very good, sides were great. Ribs were fall off the bone and very well seasoned, choice of sauces on the table. Greens were tender but too salty other sides were awesome. Definitely would recommend it. read more

Puckett's Restaurant - Half Cherry Wood-Smoked Baby Back Ribs - 1/2 RACK - Southern Near Me - Pigeon Forge, Tennessee

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OK.. I've eaten at the Puckett's in Franklin, TN and it was wonderful. This time you guys missed it miserably! For a $20 lunch I expect great things.. The chicken was overdone and had no "glaze" on it, the coleslaw was bland and had no salt or pepper on it, the "hoe cake" was overdone the only redeeming item was the totally awesome mac-n-cheese. I left hungry and disappointed... read more

Puckett's Restaurant - Whiskey Chicken - Southern Near Me - Pigeon Forge, Tennessee

Just wow. Pass up this place at your own peril. Great locally authentic stop. Extremely friendly and accommodating staff, southern comfort atmosphere, and food that will tickle your tongue, warm your heart and make your belly happy. Love the special 2 for $6 deal on their branded sauces and rubs. Kids loved the scratch made Mac & Cheese and grilled cheese. We took advantage of the choose your meat and sides specials. Grilled lemon salted Catfish was great and definitely fresh. Can't beat their pulled pork with Puckett's Spicy BBQ Sauce. Come N' Git It Y'all! read more

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My husband and I picked the whole farm ( I think is what it's called) it's basically a sampling of all their barbecue and when I say sample it's a very small portion of each. I was under the impression this was going to be enough food for two people, absolutely not. You get two sides and they're individual portion sizes like portioned for one person. The bbq was extremely dry except for the chicken. I was so let down because I've always read great reviews for this place. read more

Greeted by a person who obviously hated her job and she was the order taker up front. The fried chicken is good but everything else was just so so. Nothing to write home about and I don't think it is the local place they advertised it to be. read more

Came here for lunch- this places food is incredible. Every single person in our party enjoyed their food! Was a little pricey but what isn't in Pigeon Forge, & we don't mind paying more for good food. Def will be back! read more

They are only getting 2 stars because there was a waiter that was super friendly. Otherwise, they would have gotten 1 because 0 isn't an option. We sat down at 7:00pm. We opted to order from our table (which we were told was an option when we walked in), because the line to order at the front was out the door with 1 older gentleman working the register. There were 9 in our party. We took about 40 minutes passing around a phone getting our order in, only for the website to not work. We then had to wait in line for an additional 30 minutes to place our order. When I brought up the fact that we had taken so long to do the website just for it to not work, they were aware of the issue!! Why would you allow customers to go through all of that, if the darn thing doesn't even work?? Also, while I was waiting in line, the manager came up and asked if everybody had a table. I replied that we had a table, but our app wasn't working for ordering. His exact reply was, "That isn't what I asked." So, after all of this nonsense, we finally get our food, only for it to be lukewarm at best. We definitely will not be returning. read more

Sweet mother of BREAKFAST! Why this restaurant wasn't filled to the brim is beyond me! The food was superior and the service just as good! We came for both breakfast and supper and truly were pleased by both, this is my Pigeon Forge Breakfast spot! read more

Puckett's Restaurant - Southern Near Me - Pigeon Forge, Tennessee

This is a hidden gem! We have been coming to Pigeon Forge for years and have never eaten here. The atmosphere is so southern comfort. Not to mention the food is delicious! The portions are well worth the money, but the prices are near what I thought I would pay for a BBQ restaurant. I 10/10 recommend making time for Puckett's! read more

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Good food. Brisket and pork were top notch. Fish needs to be cooked crispier. Staff is friendly. A little bit unconventional in that you order as soon as you walk in prior to seating. read more

This restaurant is by far one of the best I've ate at in pigeon forge! The food was delicious! The atmosphere was great! The waiter was the best! He got our orders right and was fast! (We are a big family- 5 kids!) Food was fresh and hot! will definitely recommend and will definitely go back! Catfish- ahhhhmazing!!! Chicken tenders- ahhhhmazing! Burgers- ahhhmazing!!! Queso dip- one of a kind! Loved it!!! read more

Puckett's Restaurant - Dining area - Southern Near Me - Pigeon Forge, Tennessee

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Super greasy food... A group of us decided to make reservations here since everything in the area books up quick plus there are long waits no matter what time of the day you go. We ordered TN specials - fried chicken (so greasy and not much flavor), chicken fried steak - so gross - fatty and inedible and whiskey chicken (wife liked it). Their green beans were overcooked and sat in water. Their biscuit was like a stale pancake (literally). Burger was near burnt and so dry for my son...although he liked the fries. What attracted us to this place was the live music (there was none when we went). Don't get me wrong - it's a cool looking place (think Bavarian style) but the best part of the meal was their steamed broccoli...that's sad. The server was super nice but everything took a long while. I get it - it's a sign of the times. We didn't say anything at the time because we just wanted to leave - it was 100 plus degrees inside the place. No apologies... read more

I don't even know where to start. When you walk in you have to order from a menu behind the cashier, and you pay and tip upfront! You don't even know how the food or service is! I ordered the brisket sandwich and fries, my husband got the bbq platter of brisket and pulled pork. Our food came out as soon as we sat down! It was cold and seemed to be sitting around for awhile! I couldn't even eat it and when we told one of the ladies, I think she was the manager, she did nothing about it. I would stay away! read more

Our first walk in the door was confusing as we did not know we had to order right then, even after reading a bit about this restaurant online. So that was and could be overwhelming to some. Nice menu selections and front staff was very helpful and provided clear directions. Waiter (Brandon) was FANTASTIC!! Food was fast and delicious. Our party ordered a wide variety so we could sample lots of choices. Salads were big and fresh. Kids loved their sandwiches and mac/cheese. The brisket and smoked sausage was wonderful, fantastic platter. Sauces on the table with plenty of napkins available. Serve yourself drinks. Everything was clean. We love trying new places and so glad we chose Puckett's. Would absolutely return. read more

I am going to give this a 4 star because they are still in Grand Opening mode which we all know is when the kinks are worked out in reality, rather than just in theory. They really have done a great job converting the old Denny's/Partridge and Pear into a hip, modern, country vibe. The bar is fabulous and the extra rooms well suited to quieter luncheons or down right rowdy groups, either or, they should all work really well. The conservatory/sun room/closed in porch area is gorgeous and was much cooler than the rest of the restaurant but for some reason, closed off. I think they may have been working out some kinks in the A/C while we were there as it was mighty stuffy and there were handyman ladders in use behind the bar. Now to the food, there was a fair selection and even a couple of specials on the board. We went for the chicken salad sandwich with fruit and the blackened catfish with potato salad. The potato salad tasted like a cross between reg pot salad and the loaded variety without the bacon or chives, it was pretty good, a 7.5. The blackened catfish was a 6.5 to 7 and the chicken salad sandwich was a 7. The fruit bowl was a 10, all super fresh super ripe/sweet with nary a bitter bites in the lot. The fish and chicken salad weren't bad at all, there was nothing wrong with them, they just had zero flavor. You couldn't taste the fish and you couldn't taste the chicken. Nor could you taste the seasoning, they were both just very very bland. We would have them again and they weren't anything to complain about, we have just both had much more flavorful food here in the Smokey's. It could also be attributed to the chefs just finding their footing. Overall a solid 4 because once the live music is going it will be hard to beat this place and I believe it will definitely stay packed! Welcome Puckett's, we're glad you're here. read more

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Walked to this place from our hotel. The outside was decorated nicely and the hosts as you walk in were friendly and knowledgeable about the menu items. My husband and I ordered the piggy mac and it was delicious! The food could have been a tad bit hotter, but overall great experience! read more

Puckett's Restaurant - Piggy Mac - Southern Near Me - Pigeon Forge, Tennessee

We decided to go there yesterday for lunch. Glad we made that decision. Kind of unique how they do their service. Walk in to the receptionist and you order your food drinks appetizer right there and they give you a number and you pick your own seat. They were very prompt with their service as well as friendly. The pimento cheese bite appetizer was on point. Very good! We got the sampler platter with ribs. Brisket pulled pork and chicken on it. Everything was cooked to perfection, especially the beef brisket. Wood. Go back there again next time I visit here. read more

Puckett's Restaurant - Southern Near Me - Pigeon Forge, Tennessee

My kids told me I knock off stars without an explanation. So I'm going to start off there . The seating process was enough to have us leave. We were seated and the hostess told us that she hopes she put us at the right table. This was followed by multiple staff walking by the room where we were seated and looking in at us without saying a word. Finally as we were questioning our decision to come here, a waiter came to take our drink order. After the initial confusion, everything went smoothly. We had the brisket and a burger. The food was very tasty but my brisket was barely warm. The service was fast so I dont think it was sitting long. The Mac and cheese was very good and served piping hot. They have live music some evenings as well. I'm hoping that they are just ironing out the newness because it has the ability to be a great new option in Pigeon Forge. read more

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I wish I could give negative stars. We walked in and a training session was taking place at the register. A new system was in place to order via phone at your table but they couldn't tell you how it worked. You had to order at a counter go to the bar and pick up your tea. Food was served but no silverware. The coleslaw tasted like it might have been made with moonshine or fermented cabbage. I went to an employee and they just said we'll check on that. The pork and chicken seemed to have enjoyed an afternoon under the heat lamp. This meal was $50 without tip. Two trips in one for us. First and last! read more

Check your takeout order before you leave. They forgot the gravy for chicken fried chicken, forgot the fries on one of our sandwich orders, forgot the toppings for our other sandwich order and forgot the ranch for my son's chicken tenders. Food was good enough but if spending $100 on food, you should get what you ordered. read more

I'll start by saying the Mac N Cheese and Pimento Cheese Bites were very yummy. However the rave review ends there, the wait times for food were terrible, waiting over 30 min for a side of baked beans is crazy. The Whole Farm meats were dry. Not sure we'll come back. read more

Disappointing counter service format instead of full-service. Incredibly expensive for the format and quality and most side items are an added upcharge. For nearly $80 for 2, there are way better choices in PF. I doubt this will last in to 2023 and that's fine - I hope a better venue takes this beautiful building and does something better with it. read more

Food was awesome! I want to marry our waiter (forgot his name) so I must come back to reunite. Shrimp and grits topped collard greens was a major delight! Country fried steak made with a real rib eye steak made to order ... I can't type anymore bc it's making me hungry again. Other customers had 1) white Mac n cheese with pulled pork still sizzling. 2) Fried Green Tomatoes. As Arnold said "I'LL BE BACK!!! Thanks for making my first trip enjoyable. read more

This place exemplifies southern hospitality at its finest. The waiter was awesome and very nice. We came in late right before they closed and they still took wonderful care of us. The red neck burrito was good. The fried chicken was great. We didn't get a picture of the chips and queso because that was quickly devoured and the pound cake wouldn't have gotten a picture of it wasn't placed in front of me. Everyone in the group wanted to come back to this place and talked about how good it was the next day. Also even tho it was well past the time they closed the chef still took the time to come out and apologize to us for not having anymore brownies for the dessert we were trying to order. read more

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We came back to try dinner. Staff was still very friendly and ready to serve We ordered the fried green beans for an appetizer. Very crisp and the dipping sauce was spot on. Half rack of ribs was my entree choice. They were dry rub ribs. A little tougher than I like but the rub was outstanding Potato salad tasted homemade. Love it. Baked beans left a little to desire. Very underwhelming. Would still order that meal again. I tasted the catfish. HUGE portions. Loved the flavor and crispness of the fish. Would order again. We also ordered peach, cherry and chocolate cobbler. Ginormous portions. Was more like a bread pudding style cobbler. Crust was spectacular. The cobbler is worth the trip alone. AH-mazing!!!! Chocolate cobbler had ice cream and the chocolate wasn't overwhelming My favorite was the cherry cobbler.... all of them were warm and again HUGE portions. Overall.... worth it completely. I will add Pucketts to my recommended list of places to eat while in the Smokies read more

This is a tough one because while the food was actually quite good, the service was so poor that it soured the entire experience. I'd like to give them the benefit of the doubt and say it was just because they were understaffed, but it looks like they were MASSIVELY understaffed - I only saw three employees the entire time we were there. Thankfully we'd gotten a reservation but when we walked in and were waiting to be seated the hostess was quoting people hour+ wait times despite the fact that the building was practically empty (and the hostess was doing her level best to scare people away by saying that "it will be near closing time then, so...."). When we were seated, the room we were in was eerily quiet and our waiter was practically non-existent. The food took quite a while to arrive and long, long stretches passed while our waiter was absolutely nowhere to be seen and wasn't particularly friendly when he was around. At the beginning of the meal we'd been interested in trying some of the delicious sounding desserts, but by the end we knew not to even bother trying unless we wanted to be there another hour - not that we were offered any dessert. The food, however, was, as I said, really pretty good. Standard southern fare but done well and tasty. None of us had any complaints on the food and pretty thoroughly cleaned our plates. Had that meal taken half as long and the waiter been even marginally more attentive this would be a five star review. As it stands, we definitely won't be going back. At least not in its current state. read more

delicious food, lots and lots to choose from, and very friendly staff. i got the pulled pork sliders and they did not disappoint. the french fries were also very good! i dip mine in ranch and the ranch was great too, they definitely make it in house. read more

Food was good, servers looked grumpy but were helpful. The atmosphere was very good, we went early because we have 6 people and are extremely glad we did. Place was filled up soon after our arrival. read more

This place was absolutely terrible. We ordered the Queso Dip as an appetizer and that was the highlight of the meal. Our entree was baby back ribs, beans, slaw, and corn cakes. The sides were OK, but nothing to write about. The ribs had dry rub on them. Personally, I've had dry rub in several places and loved it. Apparently their dry rub is very effective because the ribs were tough life beef jerky and the rub was insanely salty. Someone didn't measure correctly. Our waiter was so nice, noticed we didn't eat much and offered to give us some brisket. It was very juicy and tender but on the top of the brisket it tasted like a salt lick. We couldn't eat it either. The waiter asked the manger to visit our table.. NP, she was one table away dealing with that upset customer. While there I witnessed 4 meals being sent back. The manager came over and was very accommodating. She offered to remove the ribs but I told here we eat about 1/3 of them so just a discount. She removed our appetizer. I give the manager and waiter 5 stars but the food 0 stars. If you like very tough ribs that are heavily salted this is your place. The restaurant was very clean and the atmosphere was very pleasant. They have a gift shop but we just paid and left. Did not use the restroom so no review. read more

Puckett's Restaurant - Ribs, beans, slaw and corn cakes - Southern Near Me - Pigeon Forge, Tennessee

Great Food - chocolate clobber is the best dessert ever ! Would definitely visit again !

The food was mediocre at best. In no way is this place a go to for good BBQ. I ordered the Whiskey Chicken. Sent chicken back, completely inedible. This was after waiting 30 minutes. Only really good thing on anyone's plate was the grits. read more

This place is excellent. True southern food. It was $$$$ but we didn't regret it and I took home leftovers. It was interesting, you order right when you walk in, they have a self-serve beverage station, but they also have a bar and bring your food out on nice dishware. An interesting blend of "fast food" and dine in. Would have loved to eat there during one of their live music sessions! Pictured is the BBQ pulled pork platter, Mac & cheese skillet side & collard greens with a corn muffin pancake. read more

Puckett's Restaurant - Pulled pork, mac & cheese skillet, collard greens & corn muffin pancake - Southern Near Me - Pigeon Forge, Tennessee

This place is very kid friendly (took my 2 yr old and 6 month old). People that worked here were welcoming and talked to us and the kids. The food was AMAZING. I loved the nachos - super yummy!! Highly recommend!! read more

Tried Puckett's and what a great choice we made. The food was superb. I had the bbq plate. The pulled pork was excellent and the beef brisket was out of this world. Melt in your mouth good. My wife had the chicken fried chicken and she enjoyed it as well. Try this place for the food. You will not regret it. read more

Came in yesterday with my family and had an amazing meal. Fried chicken was really worth getting. Great burger too. Visiting for just a week but I can see myself in here two more times this week. Great servers too! read more

Food was very good! I had the BBQ platter, which I shared with my daughter. My husband had the cheesesteak, which had globs of cheese and didn't look like the cheesesteaks we're used to. We went during the week so we missed the live music but overall most of the food was good. read more

Definitely not the same as the one in Nashville. Awful!!! Service awful!!!Food Awful. Will never go again.

Went to two other restaurants first - each an hour wait. Randomly picked this because we were hungry. You order at the counter and food is brought to your table promptly. Salads were fresh. There are many choices on the menu. Other platters looked delicious. Surprising for a place like this, it has a full bar with craft beers on tap. Highly recommended when elegance is not required. read more