Well here we are again. I received a text from the salon 5/15 to help remedy the issue. They wanted to help reschedule and I shared what would work. It was asked if 5/19 @ 7pm would work, I said YES! Showed up today 5/19 at 7pm to ZERO appointment on the books (and gas and time isn't cheap!). Then was told my appointment was showing Wednesday 5/20 at 5:45? Where did that come from? Zero text, zero call. Zero confirmation. Let me just say, it took all I had to keep it together. Their front desk person didn't deserve it so I remained calm. Way to ruin a teenage trying to get a simple haircut before graduation. read more

Pure Posh Salon - Communication. - Makeup Artists Near Me - San Antonio, Texas

My husband and I went in for haircuts and I went in for a color service as well as a haircut and everything was absolutely amazing. Victoria took really good care of us and her assistant showed us around the salon which is extremely welcoming. This was one of the best experiences I've ever had at a salon and highly recommend them. read more

This place sucks, I had a family member that worked here and who ever is in charge here, I'm sure takes money from their employees. It was impossible to have time off, even if you don't have people coming in, you have to stay there "just in case". Meetings for stupid stuff on your days off, make sure you know about vacations a month before or else you're screwed. Now most stylists were nice and fair, but some will come for your wallet and not care. read more

Jenae was amazing! Highly recommend booking her for a haircut! So sweet and took amazing care of me.

Been going there about a year and a half. I hate changing salons so I stayed until I just have to go. The stylist books two other customers to overlap with mine every time. She uses her assistant to help her color my hair or blow it out together so I have two people pulling on my hair simultaneously. I've been called twice in a row on the day of my appointment asking to push it an hour or so later - because she's running behind (because she overbooked). She insists on making my next appointment while I'm there because she says she's already booked for 5 weeks going forward. Last straw, they opened a new salon that's farther from my house and she will only be there 2 days a week and split her time at the new one. Save yourself headaches and do not go to this salon. Too much hassle. By the way, the stylist is not the best in the world but gets busy anyway. read more

I cannot say enough nice things about Pure Posh and Paige (my stylist!). First, everyone was so professional and welcoming. The location is super nice and I really enjoyed the layout of the salon. I really enjoyed my service from the shampooing to the haircut and styling experience. The entire time I was told what product was being used on my hair and why it was being used which I REALLY appreciate. I have an interesting hair texture and density and it's hard for me to find products that I like and a stylist that can do what I like. Paige is literally an expert and I felt so confident in her decisions on how to cut and style my hair and what products she used. She was super nice and it felt really nice knowing she felt comfortable with my hair. I will definitely be back! read more

Pure Posh Salon - Haircut - Makeup Artists Near Me - San Antonio, Texas

I booked an appointment here at 10:22 AM on a Monday since I felt I was in luck that a seemingly great salon was open on a Monday, even putting down a credit card per the booking form instructions to secure the appointment. I should not have bothered. Pure Posh is pure trash, pretentious, treats potential customers terribly, and just an overall awful place that should be skipped. Don't be fooled by the Monday hours, this place is not worth the gas getting there. I arrived at my appointment on time and the stylist, Alexis, proceeded to tell me that she can't do my hair for more than 15 minutes because someone else booked after me in a slot after mine. I'm totally serious. Alexis even showed me the bookings on the computer screen. Alexis also came off as if I was inconveniencing her somehow, which was pretty unpleasant. I'm not sure if the person who booked after me was one of her favorites or whatever, but treating me the way she did when all I wanted to do my hair and even booked an appointment in the available time slot she didn't/couldn't accommodate was not nice at all. Instead of giving me a quick phone call, I drove 30 minutes just to feel that I inconvenienced the staff for booking a service that they couldn't accommodate because of another client that was somehow more special than me on their totem pole that booked after I did. Alexis also asked another staff member if she was available, but it was a no go. My only options were to either wait 2 hours for Alexis to tend to her other, way more important client that booked after me or email the owner. After the way Alexis treated me, acting as if I was inconveniencing her by booking a service that she offered, and disrespecting me and my time, I just refused to let her touch my hair or my extensions. I hope Alexis tends to her #1 favorite client forever, because the way this salon handles bookings and treats their customers, that should be the only customer patronizing this awful place. read more

I have only had amazing experiences here. Paxton is my stylist and she always does an amazing job! I've been to other salons to try to get the red in my hair how I like it and this is the only place that has been able to satisfy me. I would definitely recommend to anyone looking for a new salon. read more

I had an appointment with Sophia today! She was so sweet and personalable! I loved that she took note of my previous cut having a u shape and asked if I wanted that, even when I forgot to mention I liked that. I really needed a haircut, and she did such an amazing job, made me look and feel beautiful!! I will absolutely be back with her, excited to try other clservices next time too! The salon itself is very clean and has a welcoming, yet high end feel. The girls working the front desk were so smiley, kind and welcoming too. 10/10. read more

Pure Posh Salon - Haircut - Makeup Artists Near Me - San Antonio, Texas

I would absolutely recommend this salon. The atmosphere is great with great workers throughout. From the front desk to the hair stylist the customer service was spot on. I always go just for a trim and they give me whoever which has always turned out great, but I wanted to get my hair dyed and they gave me Paxton for my hair stylist. She was great, fun to talk to and super on point with the whole process of dying, washing, and styling my hair. She also had an assistant, can't quite remember her name but she also did amazing. I am very pleased and will be seeing Paxton for my hair upkeep from now on! read more

Scheduled an appointment at 8 am on a Saturday. Walked in they told me my appointment was scheduled on Monday at 10. Perhaps I dodged a bullet. read more

Been coming here to get my hair done for years. Great service and it is cozy inside. Paige is amazing!

Would not recommend. Place is nice but terrible customer service. High prices not worth it for the ok haircut.

I recommend coming here if you don't mind leaving unhappy. If you intend to get highlights touched up but leave with dark hair. Darker than your natural hair color. You have to wash your hair every day with Go Blonder shampoo to make it look your natural hair color. Oh! There were highlights but ashy. So I looked old and gray. read more

I am very sad that after 15 years of business I am afraid I may have to leave Pure Posh! First, I cannot say enough about Dana and Letty, who are the owners. They have always gone above and beyond for me. When I was diagnosed with cancer, Letty came in before the shop opened to shave my hair. She made a traumatic experience easier and I will always remember her kindness! I continue to be treated for stage 4 cancer. Each day is a struggle. I had to cancel an appointment with only two hours' notice in November as I had outpatient surgery related to my cancer treatment. The doctor told me that I would be fine for activities later that day but I was not. I really wanted and desperately needed a haircut but could not drive and I live alone. Fast forward to today. I made an error. I had an appointment scheduled for today and I thought it was Friday. When I called to apologize and reschedule my stylist treated me like a five-year-old. Short term memory problems along with endless appointments also come with the cancer package and I honestly thought my appointment was on Friday. I made an honest mistake. She referenced my cancellation in November and said I could not return unless I paid for today's session, which was about 200.00. This is excessive and I do not have that amount of money to pay penalties and pay for another cut. I kept trying to explain what had happened to the stylist and I felt as though she was talking down to me repeating the same thing without taking the time to listen to what I was saying. It was extremely frustrating. Cancer is horrible and each day is a struggle. I do the best I can. I understand the reasoning for a cancellation policy. My stylist Shereen is great with hair but today she lacked basic empathy that makes for good customer service and guests that want to return. I hope this can be resolved as fifteen years is a long time. If the situation cannot be resolved I will sadly have to move on to another place. read more

terrible service and not clear about payments. y'all need to do better with what's included in payments before being charged

This salon is AWFUL. In the past 6 months, they have canceled two appointments within the hour of the scheduled appointment No reason, just "error on their end." The customer service is terrible, and the stylists are mediocre. Do not recommend. read more

Shereen L is and has been my stylist for years! I'm a natural dark brunette turned blonde and there isn't anyone else I'd let touch my hair. I'm sooo picky and specific on how I like my blonde and she has never not left me feeling blown away. Her color specialties are one thing to note but she also gives the BEST haircuts. Truly can't recommend her and pure posh enough! read more

Pure Posh Salon - Blonde refresh from the best - Makeup Artists Near Me - San Antonio, Texas

I used to love going here but lately their costumer service has been awful! My mother and I have been trying to make an appointment but each time we call either no one answers or you get put on hold for 8+ minutes with no response. The stylists are great if you manage to get an appointment. read more

Pure Posh Salon - On hold for over 8 minutes - Makeup Artists Near Me - San Antonio, Texas

Highlights with sydney. Girl was so friendly and chill. Just down to earth very honest with my hair and challenges it may bring. Was not afraid to refer me to someone else for a wild idea that I had in mind but I think we'll stick to our original project for now. The place is clean and the wash station room they'll dim the lights for you while processing! Pricing was fair. And ooooh my god the blowout, I left the place feeling like I could do anything!! read more

Would not recommended. I went in as a walk in asking if they had anyone there that could cut a bob. She said yes! & said the next available appointment with ____. I then asked if she could ask this person if they felt comfortable cutting a bob. She said yes. I came back for my appointment. And as The person is cutting my hair I find out she had like no experience cutting bobs and had only been cutting hair for a very short time... she had already messed up my hair & apologized and said they aren't allowed to turn down clients. I felt so sorry for the girl & my hair. I told her not to worry because hair grows back but I wish they were honest from the beginning. read more

I've been going to Celina for more than a year now. When I wanted to grow out my undercut, she was there with me every step of the way helping heal my damaged hair. She is great with curly hair, my curls have become so healthy over the last year with regular treatments and hair cuts with her! She is amazing and so friendly and I am so glad I found her! read more

Janae is awesome. Did a great job with my daughter's hair. Afterwards my daughter said she felt so pretty.

Paige was amazing! She was able to get me in for a VERY last minute appointment and gave me a beautiful haircut. She was super friendly, fast and efficient. I will definitely be booking with her again. read more

My daughter booked a hair color appointment with the salon. Very disappointed in what she got. She showed the stylist a pix of the brown color she wanted. There was barely a consultation involved. The stylist looked at the photo and touched my daughter's hair. Then the coloring process started. In the end, my daughter's hair was nothing like the color she asked for. Stylist said my daughter's hair was resistant to the color! She continued to say she used the right color and doesn't know why it didn't work. The worst part was she was trying to charge $196 because of the products she used when we didn't get what we asked for. My daughter's hair is black and a couple hours after the hair treatment, was still black. It actually turned out darker than her natural hair color. This was far from the brown color we wanted! I refused to pay for the service and paid only for the hair cut. I don't think the stylist was experienced enough to color hair. My daughter has thick curly hair. Am disappointed and do not recommend this salon based on our experience. read more

Had the best experience at Pure Posh with stylist Paxton. She confidently and delightfully walked me through the process of transitioning my hair to its natural gray color. I have never really enjoyed hair appointments but this was a first! The environment is comfortable and inviting. Paxton patiently and kindly worked with me until we got my hair as I wanted. I'm happy to have found a new stylist and salon!! read more

Had my first appointment with Paxton this morning...amazing stylist and all around human being. Felt so comfortable with her immediately upon meeting her. She listens, doesn't rush to get the job done and if I say I'm beyond happy with the styling it's an understatement. Havent had such a perfect cut in 10 years. Definitely my go to from now on with cut/color/anything hair related read more

Kelly is amazing. I walked in with a color correction and she handled it like it was just another day. Very perfessional! read more

I loved this place ( yes past tense) for about 3 years, but have now moved on to a more personalized shop. Pure Posh is running itself into the ground trying hard to be more corporate than personal. The vibe is not what it used to be. They used to be client minded. I paid the high prices because I could , but I gave them the benefit of the doubt for too long. It's not worth the high prices. I hope they divide the place up for renting to quality, conscientious stylists that will work hard because it's their own business. read more

Let me start by saying I'm all about communication and networking. The girl named Seyla ruined my entire Pure Posh experience by not only being unbelievably rude and uncaring for her non-regular customers in general - but also for blatantly making appointment dates and then completely blocking you. Reading all the other one star reviews on this company only confirms my assumptions and experience with this company and specific, unprofessional stylist. read more

Great! Was able to get an appointment later in the day which was perfect since I dont have much spare time to go out and have my hair done! Sarahy was my stylist, super friendly, did a great job, massaged my scalp while washing my hair and recommended a treatment that I have no regrets about! My hair hasn't felt this great in years! I will definitely be going back. Yes its pricey but one minutes researching the place online could have told anyone that. It's worth the money to me. I will say that at one point Sarahy's next appointment was waiting for her to finish up with me, but she didn't rush. I think the next appointment understood and personally I would be okay with waiting knowing that my stylist isn't going to rush out someone's hair. Great overall experience, definitely made a repeat customer out of me! read more

Pure Posh Salon - Fresh haircut! Taken in the parking lot of Pure Posh! - Makeup Artists Near Me - San Antonio, Texas

Horrible service! Horrible experience! I went for my haircut a second time at the salon and a stylist name Charisse did my haircut and did the opposite of what I asked her to do. Very poor consultation and as a result I end up with a bad haircut I contacted the owner but I have not hear from her it's been more that 2 weeks read more

Morgan is fantastic I did an all over color between 2/3, a glaze and haircut. Well priced, salon is very clean, great layout in the salon. Friendly staff! Definitely rebooked read more

Pure Posh Salon - Layers. All over color and glaze. - Makeup Artists Near Me - San Antonio, Texas

Overall amazing definitely worth the trip, price was very reasonable but overall service was great

They will fix your hair! I've gone to 4 different stylists at different levels and they have all been amazing.

Just had my hair done for the first time at Pure Posh. Shereen was my stylist, and she was awesome! This is the first time in quite a while that a stylist got my color perfect. She also did a great cut! I highly recommend. read more

Meagan is sooo talented!! I have dark brunette hair, so getting highlights done right can be tricky. Meagan is sweet, talented, and knows her stuff!! Sarah and Meagan have cut my hair here and both are wonderful! They really listen and keep your hair long if you ask them to :) read more

Charge you 50% of the service if you have to reschedule. Receptionist. told me me the first time you get a warning like I was a child. And it goes up if it happens again. They also have no seating while you wait. They removed it to sell stuff no one ever buys. read more

Lana was my stylist and was ok, my hair was cut shorter than expected TWICE and with my coloring appt, I was left with color on my face, neck, and ears and was advised I could clean it at home. For the prices paid of $75 for a 1/4 inch trim and 10 min color, the services should be an excellent and unfortunately are not. I gave the salon a 2nd chance and same issues so no recovery and will be moving on. I've recommended some clients but no longer. read more

In the past I have always been a salon hopper trying to find a perfect fit for me and I have found it here. Whether it's a haircut or a coloring, the service and attention to detail is always great. read more