I had purchased 7 water containers that were not "BPA Free." Given that I wasn't informed of this at the time of purchase, the owners of Pure Valley Water did the right thing by me and refunded my money. Thus, I'm satisfied with their customer service and will continue doing business with them. Thank You Pure valley Water! read more

They are the best so helpful and kind, every time I go there they always help me bring water to my truck they are so awesome :)

Very friendly service and clean facility and the best fresh water. The prices are also fair, much cheaper than going to the regular store.

Wendy and her team are absolutely amazing! I am truly so grateful to have their systems installed. You won't regret the investment!

If you need to get water this is the place to go. I have always been treated with kindness and respect from every employee in this facility. I am writing today because there's one guy his name is Colin and this guy helps me every single time I come get that water into the back of my car. I never have to ask him he always asks me. So I'm giving a shout out to Colin. Thank you read more

Next ester place I've ever been to. Super nice people very friendly and helpful, I highly recommend them. They carry it all. You name it they got it read more

I was buying delicious water from Pure Valley Water for a while before I had my reverse osmosis water filtration system installed 3 years ago. Holly was patient in answering my questions when I purchased the system. I have their technicians provide regular service to change the relevant filters every six months. I have never had any problems with the system. The staff in the office and those who come to my home are all friendly, knowledgeable and highly competent. For me, the cost is worth it to have filtered alkaline water at home on demand. Highly recommend. read more

After we opted for a new tankless water heater (no dice finding repair parts for the over-10-year-old installed one) PVW was able to be back the day after we gave the go ahead. London and his colleague were in and out in a couple of hours, removing th- old unit, altering the in - out water and propane connections for the new one, and giving it a thorough check out. Thoroughly cleaned up afterwards including all the water in the drip basin. Professional and cordial, and for all of my questions about the new unit either answered them or said that they'd look into it. Gold stars with a full side of rainbow sprinkles for PVW - we couldn't be more pleased with both the process and the results. read more

Went to get 4 large water bottles filled and the staff was not only kind/ friendly but they washed and filled and helped me get my water back in my car!!! This was the fastest, easiest, best experience I have had getting water. I have a baby and a toddler so getting water is never my favorite errand. Thank you so much for being awesome! read more

I want to thank the entire staff at Pure Valley Water for the exceptional service I received from them. They vastly exceeded my expectations and I expect a lot! Mark, Wendy, Holly, London, John and Alex, Thank You. After analyzing my well water, they came up with a plan to eliminate my hard, smelly water and installed a whole home Puronics System to include under the kitchen sink filtering and a pure water faucet. I now have the purest ice and water I've ever had and all my water issues were taken care of. The guys even helped me (OK did all the work) to push my portable generator up the steep hill to my neighbor's house due to their loss of power. THANK YOU AGAIN for all you did for me! read more

We've only just scheduled our installation for our new ozone system for our well water tank but so far I've had an amazing experience with this company. They were the first place I called and I assumed I would have to go down a long line of numbers before I found what I was looking for (it's just what I had experienced in the past). But to my surprise, I spoke with Holly and all my questions were answered immediately and I knew I came to the right place. Within less then 5 minutes I was booked for service the following week and sent my invoice and numerous other packets of information that I really appreciated. I had to call back to check with Holly on something again and she was incredibly understanding and accommodating. So far I'm very impressed with this company and would highly recommend because their customer service is top notch. I will update my review after installation read more

Very friendly professional Wendy and her staff always there to answer questions and concerns highly recommend business

We've been filling up our bottles here since 2015. We're renters, but if we were to own a home we'd likely get one of their house systems installed. Various other water places we've been to in the area and while traveling seem like out-of-the-way hole-in-the-wall joints you don't want to linger around. Not the case here. Pure Valley Water is inviting, sparkling clean, decorated with plants, and hosting a variety of colorful products, from water crocks, to personal and large jugs, and choice health products. We appreciate their water bottle sanitation booth, options for regular or alkaline water, and plentiful heavy duty carts to help get large jugs to and from the car. Parking is almost always available out front and the staff is very pleasant and helpful. Best of all, the water tastes like water - not bitter, metallic, salty, soft, or overly crisp, just clean water at an affordable price, especially when taking advantage of one of their bulk deals. Our place was affected by the CZU fire in 2020 and as a result we found out recently that the well on the property is dealing with residues of benzene, toluene, etc. as well as higher levels of various metals and unknown dissolved solids. Though the chemicals are currently at low levels, these are known carcinogenic toxins. We are grateful we weren't drinking or cooking with the well water during this time and have trusted in the extensive purification process used at Pure Valley instead. As they say, the body is over 70% water. When we're already exposed to countless unavoidable chemicals and toxins daily, why take a chance with the water we choose to drink? read more

I recently moved to Scotts Valley into a new Town home, and I started noticing calcium build up around my facets on my counters and water spots all over my new fixtures. I also notices my skin and hair where much dryer than usual. I ordered an at home water testing kit, and sure enough, I had hard water. Hard water effects every hot water appliance in your home, and since my are all new I wanted to keep them for awhile. I quoted a few places, but I knew right away that I wanted to work with Wendy and her team. She took the time to explain the system: how it worked and how to maintain it. Pure Valley is comparatively priced. The guys that put in the system where polite, professional and did a quality job. I now have soft water throughout the house, and filtered water in my fridge door at the kitchen sink. I'm very happy I went with Pure Valley Water. Nice Job, Guys!!! read more

Our water system was failing after 30 years of service and our storage tank had rusted through. Mark and Wendi, owners of Pure Valley Water were very responsive to us, even though they were extremely busy with other customers after the CZU fires. Though our well water was safe, we never drank it or cooked with it, lots of iron and the water was cloudy. We had been buying water at Pure Valley Water for years. Mark came out, asked what we wanted, made some suggestions and gave us an estimate for a completely new water system (New storage tank on a new concrete pad, ozone treatement system, variable-speed pump, iron filter, water softener and reverse osmosis drinking water system). Wendi was easy to communicate with; the Pure Valley Water team worked quickly, efficiently and built a system that will last us for many years. We finally can have multiple faucets open at the same time without losing pressure. The water is crystal clear, tastes great and there isn't any iron buildup in our pipes and fixtures anymore! Excellent people, excellent products, excellent results. read more

I'm picky about the taste of water and this is the only water I buy! I've been coming here for years and will continue to come here! Colin that works there is awesome! He always has a smile and jokes with me which I love! And he always helps load my car! read more

We just had a Pure Valley water softener system installed in our new home in Marina, CA prior to moving in and, based on our experience, regret that we can only give them 5 stars. From our first conversation to the end of the installation, Wendy and the rest of the staff provided service that was absolutely top notch. Usually they have a property walk-through to give an estimate. Since our house was newly-built, Wendy CALLED THE BUILDER HERSELF (!) and got the layout details so she was able to give us an estimate without the walkthrough. This saved us a ton of time, and was greatly appreciated. Our new house has a tankless water heating system that is efficient but complicated. Even though Pure Valley did not install it, they were kind enough to show us how to operate it. We had considered buying a water softener from Costco, but are glad we went with Pure Valley because the cost was equivalent, Puronics equipment is top quality, they provide on-going service (as opposed to just installation), and the customer service they do provide is exemplary. If you're moving into a new development in Marina, a water softening system is a must because the water is so hard. It's not hyperbole to say Pure Valley is a vendor you can rely on to get the job done right and to service you in the future. read more

Great customer service. Really helpful people and I enjoy going in there. The alkaline water is wonderful. And I picked up my Palo Alto fire fighter hot sauce at the same time! Great selection of containers as well. read more

They charged me $70 (they did discount $10 when I complained) for water samples, with missing and incorrect data. Very poor value. The written analysis (which I had to request) was incorrect. It said the iron was 0, instead of 2.2. And the hardness or Total Dissolved Solids numbers were wrong too. They did call me to discuss, blaming the analysis on a new employee. Ok, I get that. But they didn't address my questions. They still have not provided an accurate written analysis. Bad data + bad service = no sale read more

Even with the restrictions imposed in this age of pandemic, the installation of a tankless hot water system and a water purification system took the time quoted, worked damned close to flawlessly, and has been trouble-free. From the initial free estimate (following a visit by Mark, an owner of the company) to the clean installation and mess-free departure, this was a pleasant experience throughout. read more

I want to thank the entire staff at Pure Valley Water for the exceptional service I received from them. They vastly exceeded my expectations & I expect a lot!! Mark, Wendy, Holly, London, John & Alex Thank You! After analyzing my water I get from a well, they came up with a plan to eliminate my hard, smelly water and installed a whole home Puronics System to include under the sink filtering and a pure water faucet. I now have the purest ice and water I've ever had and all my water issues were taken care of. The guys even helped me (OK did all the work) to push my portable generator up the steep hill to my neighbors house do to their loss of power. THANK YOU AGAIN for all you did for me! read more

I normally service my water system myself, but Pure Valley Water has done a little work for me (albeit by accident - long story). Because I hadn't requested the work, they ended up not billing me for the services rendered, which I thought was fair. In exchange I did ask them to replace my ozone bulb, which they did for me smoothly. Overall, I found Pure Valley Water to be very fair in how they treated me. read more

I'm continually impressed over and over again with Pure Valley Water! I bought a house with a system that was installed by them and they continue to help with regular service. Very knowledgeable and I really enjoyed talking to John during my service today. Highly recommend this company to everyone in the area. read more

Unfortunately I have had to fire Pure Valley Water. We ran into a situation where they performed service on my system and left it inoperative. They sent me a bill for more than $600 in repairs without checking with me first. They charged me for a part that didn't need to be replaced, and were about to charge me to replace my tank when all I really needed was a single O ring replaced. For whatever reason, we started to run into issues over the last year and a half. I don't know the reason. I do know the company really tried to do a good job and they eventually got my system working perfectly. For me, it boiled down to feeling like my business was being taken for granted. I don't think they want to operate their business like that. I did give them lots of opportunities to correct, and in the end they did come through. But I don't have the trust I once did. that's the most important thing for me read more

I am Super happy with my experience at Pure Valley Water. We bought and they installed a water softener, under sink water purification system and a tankless water heater. Our clothes are cleaner, our water tastes better and the old leaky water heater and the moldy box it sat upon is long gone. PVW was professional and efficient, bonus Wendi and crew were super easy to work with. We are stoked on the new system(s). Thank You! read more

Love the wonderful service at Pure Valley Water! I'm in there almost weekly to fill up six 5 gallon bottles. Our water at the top of Whispering Pines isn't fit to drink. Using Pure Valley water, our coffee makers don't calcify and the small appliances don't gum up. Everyone is always so helpful. Wendy is the BEST and always helps me out to my car and loads the full bottles. I've also bought all my water crocks and stands from Wendy and several water bottles. Keep up the good work! read more

Pure Valley Water of SV is wonderful! I had been concerned about the water at our new house, especially since my 2 year old was drinking it. It went through our refrigerator filter system but still had a funny taste and some occasional sidemen...gross. Not too mention the hardeness of it was ruining my fixtures and my clothes felt starchy after washing them. Anyways, they came out and installed a full softener system and also a reverse osmosis drinking system, and it made an absolute night and day difference! Excellent fast, friendly service, its a family owned business, and i don't think you can put a price on knowing the water your child is drinking and bathing in is safe!! read more

Our water system developed a leak on a Thursday afternoon and we were concerned it might fail over the week end. Wendy rescheduled her service appointments for Friday and the technicians arrived by noon Friday. Rick quickly determined the source of the problem and had the correct parts and equipment on the truck to correct the problem. The leak was fixed quickly and then they discovered an electrical component that was about to fail and would have caused our system to fail completely. Again they had the correct parts on the truck and were able to bring our entire system up to full operating condition. We have used Pure Valley for 10 years and they are always wonderful to work with, I strongly recommend them. read more

I've been a satisfied PVW customer for 13 years and counting. I use their services for my well water filtration in addition to secondary under-the-sink, drinking water filtration. I especially like the owner, Wendi, and have come to see her more as a friend in the neighborhood. I often prefer dropping by the office if I'm nearby, rather than calling on the phone because she's such a pleasure to speak with. I've also been happy with the guys who come to the house to perform services. The few times that there has been any kind of issue, they are very quick and professional about resolving it, even beyond my expectations at times. I don't write reviews very often but every once in a while I want to reward a business for exceptional customer service. ...but as you can see, I'm not the only one. Jerry read more

I think this place is a really good business. Water is friggen AMAZING. Seriously incredibly refreshing and the best ever, and I buy so much bottled water. The owner is really cool. It is so clean tasting, yet not soft or flat. It seriously is like a fine wine to me. The facility is beautiful. The staff is always beyond kind, as is the owner. She treats you with a good deal of energy and enthusiasm. That said, I would never cross her. There was a competitor who moved in across the street into her old location. I think that was rude of them. She used some serious gorilla business tactics to shut it down quick. Boarder line slit the new company's throat then took pictures smiling over its dead corpse. I give her props for that. She's a cut throat biz lady who did what she had to do, and I applaud it! Best water ever! TIP: Buy water in advance and save $. Price per gallon drops considerably. read more

We LOVE Pure Valley Water! My office is in Kings Village and my team and I especially appreciate the personal service we receive from the wonderful staff. Everything is super clean and modern. Highly recommend! read more

this is some very impressive water. the staff is very helpful and i love how easy it is to keep a tab. i load up my account every few visits, and just have to tell them my name. they're also really good at remembering their customers. read more

Wendy is always great to deal with and really impressed with London. He's really knowledgeable and has really come through diagnosing water filtration related issues with our system that was causing water leak issues. He's always willing to assist us and very impressed with his service. read more

In store customer service was very nice and accommodating. After appointment scheduled I was contacted three times after my visit to change the time of appointment. PV Water tech never showed and an hour later received a call asking if I would like to be put on standby. Poor customer service. They want to quote me on a new system but have now lost my business. Use Culligan, Dependable and on time. read more

We love our home system from Mark and Wendy. Best tasting water you can buy. and Ricky, their go to mechanic guy really knows his stuff. read more

I recently purchased a home which came equipped with a water softener system as well as a reverse osmosis drinking water filtration system. I received a service noticed that my systems were due for cleaning and Service. I had David come out yesterday and I was thoroughly impressed not just with his knowledge but overall friendliness and attention to detail. David and his coworker (satchel?) did a phenomenal job at my house. They educated me on the difference between using salt versus potassium and I learned that I was wasting my money going with the expensive potassium. There is a real need to use that however my need did not fall in that category. I would highly recommend Wendi and her team to service or install any system into your house. They're great people providing phenomenal service at a reasonable price. Keep up the great work guys. read more

I have recently started getting water at Pure Valley Water and have been thrilled with the service and knowledge of people who work there. One day my daughter was interested in going to a movie that was no longer playing in SV and June helped call SC and figure out when it was playing. She then gave my 9 yo a complimentary water bottle. We walked away feeling like we had just experienced the best customer service ever in our lives. Have connected with her again and she offers to test our water for chlorine which will be great. She is so sweet and caring (she deserves a raise - hint hint!). Also liked working with London who gave me info on some of their big filtering systems. Water is so important. Today I have had none since Lompico's system is being connected to the SLVW "inter tie". Thank god I have my Pure Valley Water! read more

Good tasting water and 24 hour vending. The only dear back is that it's really expensive. It's nearly double what I paid in San Jose for good drinking water. I might change to 4 stars later if that's just the price of water here. read more

John did a first class job servicing our water system yesterday. He was courteous, knowledgeable, positive, and a good communicator. He is an excellent representative of your company. A young man with lots of potential! read more

Pure Valley Water is much more than water filtration systems! We've been customers of PV for over 13 years and have a soft water system and a reverse osmosis system. They have always been responsive and all of their service technicians are punctual and professional. Pre-Pure Valley, we ruined a lot of sink fixtures and grouting due to the hard water delivered to us by the city. Not only did it take a toll on our housing investment, but drinking SV is nasty and anything that tastes and smells so bad, can't be good for your health. I also really notice a difference in using the filtered water in my cooking....steaming vegetables, poaching or just adding water to a recipe. Everything tastes fresher and better. Last Sunday, we awoke to a broken water heater. These things always happen on holidays and weekends at my house. I knew PV did tankless heaters and thought to give Wendy a call to investigate replacing my regular tank with a tankless. I also called a large plumbing company for another bid as I needed to get this done ASAP. Wendy called me promptly back on Monday morning and she informed me that they installed both kinds of water heaters, tank and tankless. The large plumbing came out in the AM and gave me a bid that I thought was quite substantial, especially when I could look online and see the retail cost of the tank heater. I went in to visit Wendy and she looked at the bid and within a few calculations could have the job done for almost $700 less, exact same water heater, apples to apples. She really honored our loyalty to them over the years and juggled the schedule around to get our replacement in on Tuesday morning. Her plumbers are awesome, got the job done in 1/2 the time quoted by the other company and even hosed my patio off afterwards. I have endless hot water now and couldn't be happier with yet another great job by Pure Valley. Thank you Wendy and thank you for being a really great local company that puts out a better product at less cost than the "big guy." If you are looking for a tankless or tank replacement, give them a call. read more