I never could imagine that factory authorized dealer like Putnam Ford witch represent Ford manufacture will Obnoxiously rip people off. I brought my 2016 Ford transit connect for service thinking if I brought my car to the dealer I don't need to worry about that some independent mechanic ripping me off, and oh my God I was wrong!!! I had one problem with the car and two potential little things I want to be checked. 1. My power steering had a fault and stop working. 2. Little nose from the front when car goes over speed bumps. 3. Air conditioner is working is efficient as it was before. Right away I was told it will be $220 each to check problems number 1 and 2, and $350 to check AC. That would be $790 before any repairs. I decided to leave AC alone and let them check problems 1 and 2. After two days them keeping my work vehicle service adviser Darryl Dobashi called me and reported that: Problem with power steering they couldn't duplicate and will need $350 more to keep checking. Potentially he said that it might need power stealing module replaced. When I ask him to give me a quote on replacing a module he immediately said "it probably will have to come complete with Main steering assembly". Estimate was provided: Fixing steering problem $3488.84 Parts $2168.84 Labor $1320 Replacing swaybar links $733.04 Parts $293.04 Labor $440 When I saw this estimate I knew that ripping me off. Swaybar links for my car cost $87.84 for two at Lakeland Ford dealership and it takes less then 30 minutes to install. When I ask them what is the hourly shop rate, Service adviser Darryl Dobashi just roll eyes on me and told me that they do not charge hourly, which is illegal in the industry. I knew that I need to take my car immediately out of their hands. The car was fixed very next day by independent mechanic shop for $450 Using brand new OEM parts. Replacing two swaybar links and fixing power steering problem by repair electrical connectors to the power steering module which you can get separately from rack and pinion if you need it. I would not recommend bringing your car to Putnam Ford service, you will pay a lot of money for there falls estimate and your car will not be fixed. read more

My review concerns the service department for this dealership. I took my F-150 in to get my rear brakes changed out as it was time. I called the dealer 5 days ahead of time and made an appointment for 7:30AM to get my brakes changed, thinking that I could get back to the office by around 10 AM. Imagine my surprise when I showed up to the dealer and, while they had a record of my appointment, they had neither the pads nor the rotors in stock and let me know that they had to order them in. This lead to a 2-3 hour delay waiting on parts and turned a 2.5 hour service trip into a 7 hour service trip. I was frustrated that the most basic pre-planning didn't seem to occur here. You would think that when a customer makes an appointment to have a specific service done, the dealer would make sure that they have the parts in stock ready to go on the day of the appointment. What made it worse was that I voiced my concerns to the dealer and received a response shifting responsibility from their service department to the call center that supposedly handles the calls for service appointments for all of the Putnam Group Dealers. To me this seemed like a cop-out because if the company is large enough to have a call center for all their dealers, than that call center should have a procedure in place to note what the service reason in for a customer appointment. To top it all off, communication from the service advisor was almost non-existent. While I don't expect to be waited on, the simple act of proactively giving a customer who is waiting at the dealer for their truck an update on when it might be ready would go a long way towards easing frustration. The work was completed in a satisfactory manner, and I have no worries about the quality of craftsmanship of the dealer mechanics. If you plan to have service completed at this dealer, make sure to call a couple of days ahead of time so they know what service you are coming for and be incessant that they check and confirm the parts are in stock BEFORE you show up for your appointment. read more

I was car shopping. I went to test drive a Mach E. I called the night before and spoke to Matt who arranged my test drive the next morning. He got the car model ready that I requested. He went on the drive with us. He was very knowledgeable about the various features of the car and talked about that to us during the drive, pointing out things on the dashboard screen at times that came up when driving when a feature was particularly useful. . When we got back he went over the incentives and financials. I found that extremely helpful and that really helped me make my decision between the model I choose and a Tesla. He got back to me always in a timely fashion. He followed up but wasn't pushy. He was helpful in getting the paperwork started electronically so we can efficiently take care of it. I would not have made it before closing but he went out of his way to deliver the car to make it easier. When he delivered it he did not seem hurried bc it was after hours. He took the time to point out some nice features again and also helped me to set up the my ford app. He was so helpful. He provided great service and wasn't just interested in closing a deal. I felt he was was very personable and very knowledgeable about the car and excited to make sure I had a good experience. I greatly appreciate his excellent service and would recommend asking for him and checking out the Mach E if looking to go electric. One of the best hassle free experiences car shopping. Thank you Matt! read more

I recently bought a 2023 Mach E GT Performance from Putnam Ford. I live in Tracy, but they were the only dealership that had the exact car I wanted. It was a new 2023 model with 55 miles and the exact model with the specific style of 20" rims I wanted. They went above and beyond to accommodate the distance; the deal (sale and financing) was completed 100% remotely, and they even delivered the car to my doorstep. Amazing service! However, being a new 2023 model, I understood that the vehicle had sat on their lot for a while and was susceptible to damage. After delivery, I immediately noticed a large knick on the interior door panel on the passenger side (after the sales rep left). Even though driving to San Mateo for the repair was a pain, Shane, the sales manager, made sure that Service had a loaner car for me. Once the door panel was replaced, Putnam delivered my car to me and swapped out the loaner car. Mistakes happen; the knick was entirely missed on the presale inspection/detail; however, I judge a business and its customer service on how they address those mistakes. Putnam took care of this issue above and beyond. I was very happy with my experience with Putnam. On a side note, I absolutely love my Mach E GT! read more

I had an incredible experience at Putnam Ford in San Mateo! From the moment I walked in, I was greeted with warmth and professionalism by the team. I was fortunate to work with Blue, who is an outstanding salesperson. Blue's friendly demeanor and in-depth knowledge of the Ford Maverick made the entire process enjoyable and stress-free. They took the time to answer all my questions, walk me through the features, and ensure I felt confident in my decision. Blue's excellent communication and genuine enthusiasm truly set them apart. A special shoutout also goes to Manager Shane, who was equally amazing. Shane's approachable and professional attitude made the negotiation process smooth and transparent. He went above and beyond to ensure I got the best deal possible, and his expert guidance was invaluable. Both Blue and Shane created a welcoming environment with their great conversations, patience, and stellar customer service. If you're in the market for a new vehicle, I can't recommend Putnam Ford enough--ask for Blue and Shane, and you'll be in excellent hands! read more

I've brought my truck to Putnam several times, and the pricing has consistently felt excessive for the work performed. The service department also seems overwhelmed--they were extremely difficult to reach, and their phone lines appeared to be turned off. I tried calling for nearly a week and was disconnected each time. I also had a very poor experience with the sales department when I was initially shopping for my truck. I was given inaccurate information over the phone about a vehicle that was advertised, which ended up being a complete waste of my time. That experience alone felt misleading and unprofessional. More recently, I had an issue related to a recall, and Putnam told me they had no updates. I then took the truck to Serramonte Ford, and they were able to resolve it immediately. The difference in service between Serramonte and Putnam was night and day. Overall, my experiences with Putnam have been disappointing. Between the lack of communication, questionable sales practices, and high pricing, it hasn't been a place I can trust or recommend. read more

I recently purchased a 2024 Maverick XLT hybrid from Putnam Ford in San Mateo. Matt Kanawyer was the sales associate and I couldn't have been more pleased with the entire experience. Matt was super responsive and caring. He providing me an OTD (out the door) quote the day prior to my visit. Upon visiting the dealership, the paperwork was done quickly and the OTD came in a little lower than quoted the day prior. The whole experience was without pressure and markups, particularly for a model that is in high demand. Matt has a warm demeanor and is highly customer focused. My wife and I felt very comfortable working with Matt. I also worked with Efren Palabyab for all the paperwork and signatures. He was a pleasure to work with as well and I was in and out driving the vehicle home in record time. In the week following the purchase, Matt has called a couple of times just to check whether I had any questions with the vehicle. I would not hesitate buy my next Ford from Matt and Efren at Putnam Ford in San Mateo. read more

We purchased a brand new Mustang Mach-E car from Shane Amirkiai. He made the entire experience so easy and fun. No pressure, only lots of support and information which helped us make a fantastic purchase decision. He answered question after question, and exhibited such a high level of knowledge and understanding of all aspects of the car. Even the financing part of the experience was smooth. Efren Palabyab was very helpful and patient. The car itself is amazing, but that is for another review! We were referred to Shane by Joshua in the service department. We had an airbag issue with our Explorer a few weeks ago and dealers in our area were unable to fit us into their schedule. I understand everyone is short-staffed and backed up right now. But, Joshua and his manager Dave were so accommodating and figured out a way to get our car in, knowing it was a safety issue (and we were anxious to leave for a Tahoe vacation). We will now bring both of our Fords only to Putnam Ford of San Mateo. It feels like family! read more

I recently purchased a Ford Maverick, and I couldn't be happier with my decision. This truck is the perfect blend of versatility, efficiency, and style. The compact size makes it incredibly easy to maneuver in tight spaces, yet it still offers plenty of cargo space and a comfortable cabin. One of the standout features for me is the fuel efficiency. The hybrid engine is impressive, delivering great mileage without sacrificing power. Whether I'm driving around the city or hitting the highway, the Maverick handles smoothly and confidently. The interior is well-designed, with intuitive controls and quality materials that make it feel more like an SUV than a truck. The tech features are also top-notch, with an easy-to-use infotainment system and plenty of connectivity options. Overall, the Ford Maverick is a fantastic choice for anyone looking for a practical, efficient, and stylish truck. It meets all my needs and exceeds my expectations. Highly recommend! Matt Kanawyer was my salesman. He was awesome! read more

I recently purchased by Premium Mustang Mach E with Putnam Ford and I have only high praises for Shane Amirkiai and how he was able to assist us with the entire process. I had booked the car with him over 4 months ago and my car was supposed to be delivered mid August but because of the BNSF Railcar delay, the car was stuck in KS for over a month. In that entire month, Shane Amirkiai was always available every single time I wanted to have a chat with him. He gave us regular updates and never failed us in providing accurate information on when the car could be here. Finally when the car arrived almost a month a half later, he called me right away and helped us get the final paperwork done. If you are looking to purchase a vehicle from Putnam Ford, Shane Amirkiai is your go to person and absolutely rate his work ethic and continuous feedback 5/5. You want somebody to look out for your car like they would look out for their own and Shane Amirkiai is that person at Putnam Ford :) read more

I had the pleasure of purchasing a new Mustang GT, and I can't say enough good things about the experience! Matt Kanawyer was my salesman, and he made the entire process smooth and enjoyable from start to finish. Matt was incredibly knowledgeable about the Mustang GT and took the time to explain all of the features and options to me. His expertise and passion for the car were evident, and he never once made me feel pressured. Instead, he made sure I had all the information I needed to make the best decision for myself.The entire buying process was stress-free, thanks to Matt's professionalism and friendly demeanor. He went above and beyond to ensure that I was completely satisfied with my purchase. I drove away feeling excited and confident in my new Mustang GT, and I know I made the right choice. If you're in the market for a new car, I highly recommend working with Matt Kanawyer. He truly cares about his customers and will make your car-buying experience a great one! read more

Oscar was so easy to work with. We came in on a Sunday afternoon with a preferred build for a new F250. Oscar took the time to review available options that we may not have considered and helped to update things. Unfortunately, while placing the order, Oscar ran into an issue where a particular package wasn't available to order. Instead of just throwing up his hands, he took a few moments and found a very similar build on an out-of-area dealership lot. He returned and explained that he would call Ford in the morning and let us know why that package wasn't available to order. Oscar followed through as promised on Monday. Some parts for the package are on backorder with no known available date. :( He also followed through with confirming a dealer transfer was possible for the similar build! We signed all the documents on Tuesday evening and the delivery ready truck was in hand Thursday evening! Thanks so much Oscar for making everything so easy and quick. read more

I have to say my experience at Putnam Ford was more than I could have asked for and then some. I had been on the market looking for a new van and was nervous to make a purchase. When I arrived at the dealership, the Sales gentlemen Shane was there to greet me. Shane asked me a few questions about my needs in a vehicle. As in, what was I using it for, daily driver/work etc. Then he proceeded to ask me my wants. I was enlightened when he asked that question. It made me feel that he actually was there to help me. I told him I needed something compact yet practical. After a little bit of talking, he suggested the 2022 Ford Transit van, he then took me on a test drive and highlighted the aspects of the van and how it would be both beneficial to my wants and needs. Him explaining everything to me and taking his time to answer the many questions I did have. I was sold! I had the best experience with Shane, and Putnam Ford overall. I highly recommend!!! read more

I recently purchased a 2024 Ford Bronco, and I couldn't be happier with the entire experience. From the moment I walked into the dealership, I was greeted with professionalism and courtesy. My salesperson, Matt, was fantastic! He was knowledgeable about the Bronco's features, answered all of my questions patiently, and never made me feel pressured. He took the time to understand what I was looking for and made sure I was comfortable with my decision. The Bronco itself is a dream--its rugged design, advanced technology, and off-road capabilities exceeded my expectations. I also appreciated the transparency Matt showed throughout the process, ensuring there were no surprises. The dealership made the paperwork quick and painless, which was a huge plus. Overall, I highly recommend both the 2024 Ford Bronco and working with Matt if you're in the market for a new vehicle. His service made a big difference, and I'm thrilled with my new ride! read more

I recently purchased a new Mach-E GT, and I couldn't be happier with my experience! Matt Kanawyer was my salesman, and he made the entire process seamless and enjoyable. From the moment I walked in, Matt was attentive, knowledgeable, and incredibly professional. He answered all my questions with patience and provided all the information I needed to make an informed decision. What stood out the most was Matt's genuine passion for the Mach-E GT. He knew the car inside and out and shared his enthusiasm in a way that made me even more excited about my purchase. Matt never pressured me and took the time to understand exactly what I was looking for. The entire buying experience was smooth, thanks to Matt's excellent customer service. I drove away in my new Mach-E GT feeling confident and thrilled about my decision. If you're in the market for a new car, I highly recommend asking for Matt Kanawyer--he's the best! read more

I recenly purchased a Ford Transit Connect from Matt, and the experience couldn't have been better! From the beginning, Matt was knowledgeable, friendly, and genuinely interested in finding the right vehicle for my needs. He listened carefully to what I was looking for, answered all my questions, and provided helpful insights without any pressure. The buying process was smooth and efficient, thanks to Matt's professionalism and attention to detail. He went above and beyond to ensure I was comfortable with every aspect of the purchase, from financing options to understanding all the features of the Transit Connect. I left the dealership feeling confident in my decision and thrilled with my new van. If you're considering a Ford and want a stress-free, positive buying experience, I highly recommend working with Matt. His dedication to customer satisfaction is clear, and he truly made this a standout experience! read more

I recently purchased a Ford Maverick, and I couldn't be happier with my experience! Matt, the salesperson who assisted me, was absolutely fantastic. From the moment I walked in, Matt made me feel welcomed and comfortable. He was extremely knowledgeable about the Maverick and patiently answered all of my questions. Matt went above and beyond to ensure I found the perfect vehicle to meet my needs. His no-pressure approach and genuine interest in helping me find the right car made the entire process stress-free and enjoyable. He also took the time to walk me through all the features of the Maverick, ensuring I was comfortable and confident with my new purchase before driving off the lot. If you're in the market for a new vehicle, I highly recommend working with Matt. His professionalism, expertise, and friendly demeanor made this the best car-buying experience I've ever had. Loving my new Ford Maverick! read more

With the car industry having such low volume in inventory it's rough to not only find the vehicle your wanting but to try and get a decent deal now ah days with dealer market adjustments. But I understand SUPPLY AND DEMAND means more money for any kind of businesses economics 101 so can't even be mad at that. But with that being said I never stepped foot in the dealership I called the dealership and a gentlemen named Shane got my phone call. Shane was not only professional over the phone but he truly worked hard. I say that cause I never met him in person and the leg work he did OVER THE PHONE and not in person shows the commitment he and Putnam Ford have tours their customers. Not only did I get the F-250 I wanted they worked with me and gave me the best deal they possible can. If your looking for a Ford this is a place I highly recommend! read more

Shane at Putnam Ford of San Mateo was an absolute joy to work with. From the moment I walked in the door, he made me feel welcome and was extremely helpful throughout the entire process. I came in with a specific model and color in mind, He consistently kept me updated throughout the entire process and was knowledgeable about the vehicle and was able to answer all of my questions with ease. Throughout the negotiation process, Shane was professional, courteous, and genuinely seemed to have my best interests at heart. He made the entire process stress-free and enjoyable. I finally ordered my new F-150, i cant until it arrives. I can't recommend Shane enough - he truly went above and beyond to make sure I had a great experience. If you're in the market for a new car, I highly recommend stopping by and speaking with Shane - he's the best! read more