I can't begin to tell you how great my experience was to have my Kia serviced at Putnam. I was blown away! I bought my Kia in Georgia and had problems right away. The service department at Kia in Georgia was a nightmare, and the service department at Kia in South San Francisco was worse, not that I thought that was possible. I decided to give Kia one last chance and took my car to Putnam Kia in Burlingame. I have to admit I was expecting the worst. When I pulled into the service bay, I was amazed by how clean everything was and how friendly the staff was. They came out immediately, all with welcoming smiles. My service advisor was Eric Santagada. I immediately could tell he loved what he did and who he did it for, and that he had impeccable customer service skills. I explained to him the issues I was having with my car. I have a 2024 Kia Soul. He went over the factory warranty with me in complete detail. He explained the charges that might apply depending on the circumstances of the repairs needed. As it turned out, I needed to have the entire steering column replaced. He made sure that it would, in fact, be covered under the warranty. My car was there for six days. Eric communicated with me every day to keep me updated on the repair's status and when the part would be in. When I went to pick up my car yesterday, Eric had a big smile on his face like he was greeting an old friend. My car was washed, and he went over the invoice, and the factory warranty covered the entire repair. No matter how far I have to drive or how much it costs to have my car towed, I will only go to Putnam Kia for service and hope to have Eric as my advisor again. I worked for over twenty years in luxury hotels, and I know talent when I see it. Putnam Kia is extremely fortunate to have someone like Eric on their team. THANK YOU SO MUCH, ERIC AND PUTNAM KIA. read more

Thank you for your help with this purchase, John. You were great to work with and I appreciate the time, effort and care. Thank you!!!

Amazing experience from Putnam Kia buying my new to me EV6. Hats off to Luke, Francisco, AJ and Ryan for making the process as smooth as possible! Come see these guys for your automotive needs! read more

Absolutely great service! John helped me find the perfect car and deal for my family. Highly recommended

Luke, our representative did an excellent job and made our experience smooth and easy! We are thankful for his knowledge in the business, flexibility with working with what we have and the ability to find something that would work for our family. We ended up with the van we wanted and it was an overall great experience. Highly recommend Luke and his expertise! He followed through with his promise and we are glad we got to work with him. The manager was the one who delayed our purchase because he was being a bit unreasonable and was a bit rude and unfriendly. We walked away since we didn't really need to purchase one right here but later Luke called and was able to work something out and we returned to purchase our vehicle. Thanks Luke! We appreciate you! We look forward to coming in for our future service needs and possibly another purchase. read more

Very satisfying experience with Putnam Kia. Rishi helped me out With kia sportage lease

the service has been swift and incredibly thorough and I have full confidence that my vehicle looks healthy due to the team and their efforts, specially working with Eric has been a good experience read more

I reached out Putnam Kia and spoke to Rishi. I had a sense of what I wanted and had spoken with other dealers already. But Rishi was very helpful and walked me through the benefits of the model I was going for. Over the next two days he was very responsive and followed up regularly to answer any questions I had before I finally came to the showroom. He was extremely attentive and made the entire process very smooth and a pleasant one. He also accompanied me on a test drive though I had tried it out earlier at a previous dealer. During the drive, he walked me through a lot of the features which was very helpful. I'm typically very of sales persons who push too hard. It was refreshing to meet someone who genuinely built trust through the selling process. read more

Terrible experience with John Elgelda. Came to test drive and was told to come back next day with an appointment even though they didn't look busy. Set an "appointment", which was just a verbal "anytime tomorrow". We came back the next day and were allowed to test drive like a quarter mile through the neighborhood only. He told us there was an accident on the freeway so we couldn't go on it but clearly there was no accident when we checked Google Maps. As soon as we got back to the dealership he got out of the car faster than us, not giving us time to ask questions. Total time he spent with us was 5 minutes max. Overall it was a very rushed/unpleasant experience and we will not be returning to this location. read more

Meh. Pretty uninspiring service in their sales department. I get the cars are not high end but really your sales ppl can give half a gram of energy. For my (supervised! Road test vibes starting from a very congested parking lot) test drive, it was pretty much around the block in a really congested neighborhood. They also weren't really selling it hard or trying to sweeten the offer at all. It was overall a bleh experience. read more

I had to go shopping for a new car and I knew exactly what I wanted. Since the last time I went car shopping years ago a new KIA dealership opened up in Burlingame which was so much more convenient for me. Almost right away when my father and I walked in to the dealership Xavier approached us and asked if we were ready to make a great deal. Within a few days of some negotiating with Xavier's help we got a great deal and I had my exact car of choice. Xavier has been an absolute pleasure to work with. He has been absolutely attentive to us and answers our questions and gets back to us when he says he will. An extremely polite and nice gentleman that I would work with again and I recommend everyone shopping for a car to go see him. Xavier made the car shopping experience as smooth as possible. read more

Putnam Kia - My new KIA Soul S. - Used Car Dealers Near Me - Burlingame, California

Putnam doesn't sell used KIA EV and I ended up buying a 2 year old EV elsewhere with 7950 on the odometer. As the car is still under warranty, and it was coming up on 8000 files, I contacted Putnam Kia to schedule it first maintenance and perform a recall that was outstanding. I originally went to the website and noticed they had the option to schedule online which I went ahead and did. Got a follow-up email and text of the person, Maddie Nelson, that someone would be following up. A few days past and no follow up. I decided to call to confirm the appointment. The person who answered was very professional and confirmed there was no appointment. Surprised, I asked was there a Maddie Nelson who worked there. She replied no. I asked does this dealer use AI. Yes, she did and stated I might have left incorrect information. I went ahead and reschedule the appointment for later the same day as but a little later as my original time was no longer available. A follow-up text later stated AI had thought I was a sales call and routed me elsewhere. Strange, a sales person not following up? Onto the service. Brought in the car. Service Advisor is professional and efficient. Went though everything so there I understand the process. The 8000 maintenance calls for tire rotation. It's not included and runs $80. Passed on the $50 to decontaminate the cabin filter. They also performed an EV multipoint inspection, which gave measurements on the brake lining and tires. There was also a part used called window wash which ran a couple of bucks listed. The car checked out, and I was told it was in good condition. The car was purchased last week. The selling dealer did a 150 point inspection, which included the windows washer fluid. Just before I took possession of the car, they were showing me the frunk as a tech was filling the washer reservoir. Took about a gallon and a half and filled to the cap. We had driven 175 miles before taking it in and didn't use much washer fluid in that time. Was this one of those automatic charges they do? I called the service advisor and mentioned my concerns. He said they use a tablet and distilled water for the washer as part of their work. He also followed up with a texted picture of the tablet. This would mean they had to drain what was in the washer reservoir, before putting in the tablet and distilled water for $4.25. You can judge for yourself whether this was the case. read more

Great experience working with John. He was helpful, responsive, and made the whole process easy from start to finish. Really appreciate his professionalism and support. Highly recommend asking for John! read more

Loved working with John, prompt and no frills in communication. Happy customer with Putnam Kia!

OMG I had the best car buying experience thanks to Rishi!! I had to say goodbye to my 15 year old Subaru and Rishi made everything happen so I could get the car of my dreams! He patiently answered all of my questions and clearly knows his stuff! Everyone I dealt with at the dealership was very nice! It was a fun stress-free experience and couldn't be happier! Thank you again Rishi!! read more

Had a great experience at Putnam Kia Burlingame. Moe and Rishi were fantastic, friendly, knowledgeable, and made the process easy and stress-free. I Highly recommend! read more

We experienced our very first lease of our new car.The finance person Jude, who we dealt with was very pleasant and explained everything in detail.Considering this was our first time in leasing, he was very patient and answered all our questions. Job well done! read more

We test drove a car here and were ready to talk about price but the salesman, Kevin was simply not interested in our business. He was looking at his phone the entire test drive and when we asked him about price, he didn't seem interested in our business. The dealership was very crowded so maybe they have enough business? read more

a very smooth car buying experience ! jamal was very nice and helpful throughout the whole process. very friendly place and people! would recommend to anyone looking into buying a new car read more

Rishi is the best salesman ever. He is very customer service driven and treats you the best that you can hope for. He's very knowledgeable.

Updating my review for the service department. This time I worked with Christopher, which was great. Car was ready within the estimated time period and they also provided a car wash and vacuumed the interior, which was a pleasant surprise! In the waiting area, there is coffee and pastries. They will order you a Lyft to take you home if you live nearby and don't want to wait. Wouldn't hesitate to bring my car back here for service! read more

John was a great salesperson and was able to answer all of my questions clearly and thoroughly. He was knowledgeable, professional, and made the entire experience smooth and easy. read more

Had an amazing time here thanks to John, they helped me through all the steps! I would recommend

John is really friendly and help me proceed with my leasing and return efficiently and smooth

John was a great help in getting my new Kia! I highly recommend reaching out to him if you are on the search for a new car.

John is great! He helped us get a great deal on our Kia sorento hybrid. If you're looking for a car, go to Kia Putnam in Burlingame. Just a fantastic experience all around! read more

First let me say there's something fishy about this extremely high score on Yelp . This car dealership is the same old thing. A long email dialogue that results in them finally sending you a PDF of the sticker showing the price. Then after a couple more exchanges they reveal that the price is actually $8,000 higher than the price they sent you. Then when you tell them, no thanks, just like if you were sitting there in the showroom dealing with sales people in person, the email voice refers to his boss and how fair a person his boss is. Even by email the salesperson can't sell you the car. Then when you say no thanks again, the salesperson asks you to send them some numbers and they will talk to the boss. I started this endeavor on CARS DIRECT and got promptly directed to Putnam among several others. I'm just thankful I didn't have to speak to these people face to face or on the phone. Why must buying a car always be the most unpleasant experience in one's adult life? I only buy brand new cars, and every experience has been the same. Putnam is no different. And I have to admit, it's a lot less agonizing by email than sitting there watching some guy keep disappearing to a back room and coming out with another slip of paper with "some numbers" written on it. read more

On January 16th, I went to Putnam Kia to drop off my Sportage for service. After the service procedures, I went to the sales department to look at the EV9 model, which I have been considering for a long time. After waiting outside by the car for a long time for someone to assist us, I went inside and asked if someone would be helping us. A woman working there, who I assume was in sales, told me to wait and that someone would come. We went back outside and waited again for a long period. When no one showed up, we felt very neglected and unwelcome. This wasn't the first time; I faced the exact same situation when I was looking to buy my Sportage, which led me to purchase that vehicle from San Jose instead. When I went back inside, I saw three people chatting--two who I assumed were sales representatives and one who appeared to be a manager. It seems that when going to Putnam Kia, you need to wear a suit and expensive accessories, and perhaps, if your skin tone is dark like mine, you might need to use some whitening makeup to get noticed. This was my second bad experience there. I must clarify that I don't feel the same way about the service department; the staff there are quite helpful and polite. I just wanted to let you know. As a result, I will likely end up purchasing from another dealer once again." read more

After calling around the Bay Area looking for a Kia Telluride, I was pretty frustrated. Most dealerships were quoting prices above MSRP or max 500$ discount, and some didn't even have time. Then I found Kia of Putnam Burlingame -- and the experience was night and day. I worked with Kevin, who was incredibly helpful, straightforward, and efficient. He got me a great deal and a price I couldn't find anywhere else. No pressure, no games -- just honest service. I was in and out in just a couple of hours, which is practically unheard of when buying a car. If you're in the Bay Area and looking for a hassle-free car buying experience, I highly recommend checking them out. read more

John was fantastic! Would buy another car from him! Very knowledgeable and professional.

I want to give a big thank you to Moe and Tony for helping me with my first vehicle purchaseand for staying after closing to make sure everything was taken care of. I really appreciate it, and I'll definitely be back in the future. read more

Fantastic service from John, got a great deal on a new Niro. Thanks, would recommend to anyone needing a new car

Had a great experience buying a Kia. Very happy about the purchase. Sales team is very accessible.

This review is about the Service Department of Kia Putnam. I've had two experiences with the service department. The first was an oil change and to patch a tire. Cost and Time? Almost 6 hours to complete and almost $600. They didn't even have time to wash the car like they said they were going to. Never again. Today I took my 2023 Kia Sportage Hybrid in for service because I got a notice in the mail about a potential Water Pump issue. That part was free. However, I noticed recently that my MUFFLER was leaking water. When I looked under the car, I saw a hole that was blackened leaking water. This was on the left side of my muffler. The service person told me to send my pics to his email, and so I did. He then told me that it would cost $440 to do a diagnostic to the car. WHAT?! I said- NO THANKS. To which he immediately dropped the price to almost half... $250. I still said no thanks as I told him a muffler wouldn't show up on a computer diagnostic. Then he walks me OUT of the service conclave and tells me that he'll have his guy do a diagnostic at no cost just to see what's going on, and he'd let me know. I agreed and left to have them do their service. In the meantime, I looked up my make/model of car with pics of the muffler. Turns out the "hole" is a weep hole designed for water to escape when there is condensation. I was not the FIRST person concerned BY FAR. I saw many entries on both the Kia-Forum.com site and Reddit. It's NOT a problem. How many people is Kia Putnam arbitrarily charging to LOOK into a potential issue that isn't even an issue? What about the person who really doesn't know cars? For this guy to immediately drop the price in half (practically) is absurd. $440 was absurd... and $250 is absurd. Their technicians and service department SHOULD KNOW about this concern that Kia owners have based on the number of comments and pics I saw online. BE AWARE and do your research because Kia Putnam will likely JACK UP THE PRICE on their service just because they can. Again- almost $600 and 6 HOURS for an oil change and to patch 1 tire (nail hole). Ridiculous. read more

Our Kia Niro has been really great- working with Rishii was a pleasure, he was knowledgeable and helpful, making the experience a pleasure!

Patrick was awesome. amazing customer service. will be back! Went above and beyond. I had a time crunch and he made it happen with ease.

The service advisors are awesome: Marlon, Patrick, and Chris. I don't normally trust service departments in a dealership but these guys are hands down a great knowledgeable team. They are honest . read more

John is so kind and amazing!! Very knowledgeable and super quick with processing. Would highly recommend!

outstanding work, great communication and customer service. it would be closer for me to go to Serramonte but because of the great service I drive to Burlingame to have my car serviced. read more

John Elgelda , He was an excellent car sales man, with a lot of patience and kindness