This is not a review about their customer service (in fact they were very nice and friendly). However, the service department is NOT HONEST and will try to add on unnecessary services. I brought my car in for service and asked so specifically for the required service per KiA. I assumed they were being honest and agreed. Afterwards I learned they had included several service items that they "recommend" but are not required by Kia. They charged me nearly triple what it should've cost me. DO NOT bring your car here for service! read more

It was a great experience working with Luke and team. I had specific numbers in mind and they made it happen. Super easy process as well as the finance office. I would recommend this dealership to anyone. read more

I had a fantastic buying experience with Rishi Shrimali at Putnam Kia in Burlingame CA. Rishi was knowledgeable, friendly and transparent. No pressure, just great service. Highly recommend!!! 5 Stars Thanks again Rishi read more

KIA Putnam is a great dealership! Everyone was very helpful and patient. Keith was a great salesman to help me decide on my car purchase. He was very helpful and patient with me during the process. I would recommend him to others to go through helping them get a car as well. Thank you so much Keith for everything! read more

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Brought my car in for 60,000 mile service costing $2,500, only to have my oil light go on after  2 miles of driving. Took it back the next day and was asked if I had an appointment, after realizing that was not a joke, I made one for the following week. They looked at it and said they checked their work and was not the reason for the oil light and asked if I want to pay to have them look into it. I wound up taking it home and parking it. I rented a car for the next month since I had some pressing issues to take care of. I did trying looking possible reasons and solutions online, finding nothing that seemed to explain my situation. I finally decided to spend some time trying to figure it out. I removed the oil filter housing cap and immediately saw that the filter looked to be in bad shape, as if it they never replaced the old filter, but as I removed the filter I noticed that it was the wrong filter. I'm still shocked at how the dealer used the wrong type of filter, but not shocked that they didn't notice it when they supposedly"checked their work". I should also note that initially they told me I needed new brakes according to their measurements, measurements that seem to change with every visit to their facility, all showing breaks were fine accept for that initial one. I can't imagine this was a one off mistake, but clearly the place is full of crooks. If you go, go at your own risk. read more

Rishi was great. He was patient, he put a lot of effort into understanding our needs and answering our (many) questions, and it didn't feel like he was pressuring us into any decision or timing. He made valuable suggestions and didn't shy away from pointing out things that could be problematic given what he knew about us. It was a remarkably pleasant car-buying experience. read more

Went in on a Thursday, found my car, they ran my credit score and gave me finance numbers and they were supposed to give me some more numbers on Friday so I could lease. No call Friday, no call Saturday. I called twice and messaged once on Sunday, no return call or message. I go to the dealership on Monday and the car is gone with no heads up that someone else was interested. I would have walked out with the car on Friday if they would've sent me the numbers. Completely unprofessional read more

My Kia Soul's engine seized on El Camino in Redwood City and after a few days of figuring out what to do I found Putnam Kia ( which didn't exist when I purchased my car) I was lucky Kia opened a dealership and service center in Burlingame! I called and spoke to Cristal in the service department and she took care of my Kia and the entire process of having my engine replaced! Thank you Cristal for your excellent service, incredible responsiveness, communicating honestly, setting appropriate expectations and delivering 100% on your word! Matt was the service technician that brought my beautiful Kia Soul back to life and back to me! Thank you Matt! I will now have all of my service done at Putnam Kia and when the time comes that's we're I'll buy my next Kia Soul! I highly recommend Putnam Kia! read more

Putnam Kia - My Kia Soul ready to drive away! - Used Car Dealers Near Me - Burlingame, California

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I have a Kia Telluride which I never had problems with except lately at 2.7 years old that it suddenly stopped while I was at a stop sign. The engine just shut-off. I pressed the start button several times but it won't start. It took about approximately 8 minutes before it started back. Imagine my horror and anxiety having a 2.5 yo in the back seat plus several cars behind me honking their horns. I then immediately looked for a Kia Dealership with a service center. The nearest to my area was Kia in Serramonte but they do not have any available appointments. I was able to book one but not after 2 days. I then remembered passing by Peninsula Ave. and remembered seeing a new Kia dealership there. The lady who picked up the phone named Leticia was attentive and cordial. i explained the problem and with a toddler is tow, I was wondering if there was a same-day appointment available. she put me on a brief hold and told me if I can make there that morning. Without thinking twice, we zoomed straight to the place. I was greeted by a very friendly man named Jeremy Marquez. He then got his clipboard and asked me about the vehicle. We were then led to their very clean waiting are that was well stocked with milk, tea and coffee. I was told that they will have to diagnose my vehicle and then will get back to me when it's done. I decided to go to work and Mr. Jeremy called us a Lyft at their expense. He was very nice and helped me carry a moderately heavy car seat. He also waited with us by the front door and stayed until the Lyft service arrived I went to work and it was getting late at 3pm so I decided to give them a ring to ask if the car would be done that day or should I get myself a rental. I was advised that Mr. Jeremy is currently with a customer and he will call me back. At around 4:10pm, I got a call that my Telluride was ready for pick up. Again, I was greeted by Mr. Jeremy and he said there was nothing wrong with the vehicle as per the technicians. I might have pressed the Auto Hold button which causes the car to shut down - I am familiar with the Auto Hold feature and I am not sure if that was it but I am just glad that everything is ok . They were also able to take care of the recalls and corrected it. The curtain hooks that were broken in the passenger side was fixed at no cost - Yay!!! Thank you, Mr. Jeremy, you were so helpful and awesome. I hope that all service people are like you! You are greatly appreciated and I hope that you are still there should I have an issue with my Telly. Keep up the great work, Putnam Kia :) read more

Putnam Kia - My little one loving the space :) - Used Car Dealers Near Me - Burlingame, California

Had a very pleasant new car buying experience at Putnam Kia. We were lucky enough to work with Keith throughout the entire process and we were in the best hands. Never did we feel pressured, confused or lacking details to make informed decisions. Keith was very patient with us as we had so many questions and it's clear that has a deep knowledge and love of cars. As such, Keith has been a great resource to us even after we drove off of the lot and are getting to know our new Kia Sportage PHEV. We love the car, btw! This is the kind of person you want to work with for such an important decision - highly recommend you get in touch with Keith at Putnam Kia. read more

I've had the best experience working with John and his team at Putnam Kia for the past 3 years. I leased the 2023 Kia Sportage, what an incredible car! I truly fell in love with it. I leased it for 3 years and kept it in excellent condition. I knew I would want to purchase my next vehicle with John, eventually -- so when it came time to return my lease, the service and experience was so seamless, just as it was 3 years ago when I started my lease. John is the least "car salesmen" type of professional I have ever encountered. He is kind, patient, trustworthy, honest, intelligent and I will forever compare all other car salesmen to him. No one is better than John. He is the new standard. Anyone would be incredibly lucky to work with him. Putnam Kia in general offers a beautiful, clean and easy-going environment. I will be back soon to purchase another Kia when the time is right! A+++ for Putnam Kia and John specifically! Thank you so much Putnam Kia. read more

John was great to work with I just got my second car for John and the experience was great I will recommend John at Putnam kia for your next car purchase read more

Cristal has been extremely helpful while our car was being repaired. Our car was in the shop for almost a month and Cristal always made sure to communicate any changes and updates throughout the entire process. We moved out of state while our car was being repaired and Cristal made sure everything was expedited and made reasonable accommodations for our situation. Thank you Cristal! read more

Samantha Tavares top notch salesperson. Bought our new Kia from her. Attentive and knowledgeable. Made the process painless.

We leased our Telluride from Putnam Kia and also get the car serviced here. The leasing experience was a bit lackluster, mostly because it was a business lease and the sales guy hadn't done a lot of them, so there was a ton of back and forth due to missing paperwork. The service center is phenomenal!! They are always so nice and cheerful. They keep you updated on the car's status and make the whole process super easy. read more

10/10 experience with David and John at Putnam. We bought a Kia through the Toyota group, and both David and John were awesome, quick to reply, and extremely helpful. They made the purchase and financing experience smooth and easy. Will definitely recommend both of them to all friends looking to purchase a car through the Putnam group! Thanks, guys! :) read more

Putnam Kia - Used Car Dealers Near Me - Burlingame, California

Amazing experience, I bought a Kia sporage hybrid on Xavier. He is a nice guy and professional. Recommend！ read more

Putnam Kia - Used Car Dealers Near Me - Burlingame, California

Huge shout out to Rishi for helping me connect my Kia Optima 2012 model to my new iPhone. Awesome amazing service. I hope to be back here for a new car very soon! read more

excellent job by Moe and John we got our new kia carnival with the great deal very friendly thank you Putnam kia for a great job

Got my ol' 2012 Sorento serviced here. The people I called to set up the appointment with were helpful. When I dropped my car off and picked it up the next day, Chris was very professional and super kind. read more

5 Stars - Amazing Experience! I recently bought my super cute Toyota Carolla, and I couldn't be happier! From the moment I walked in, Xavier Bonton made the experience absolutely fantastic. Not only was he knowledgeable and professional, but he was also so friendly and patient, taking the time to answer all my questions (and I had a lot!). The entire process was smooth and stress-free, which is rare when buying a car! He helped me find exactly what I wanted - a car that's not only stylish but also fits my lifestyle perfectly. I'm absolutely in love with my new ride! I'll refer my friends and family to Xavier when searching for not only a car but also smooth non stress-free experience. Putnam Kia is lucky to have him on their team! -Angel read more

This is my 3rd car I've got through Putnam automotive. I only go through Putnam's dealerships when looking for a car due to the white glove service. I recently purchased a Kia Sportage and love the car. Keith was my consultant and he did an amazing job. The experience from start to finish is the pinnacle of experiences when purchasing a car. The sale didn't just finish when you're off the lot, I had a few questions for Keith after leaving the dealership and he responded to my text right away. He even went out of the way to check back in to see how I'm liking the car. Thank you Keith and the Putnam automotive ohana! read more

We found our perfect Kia Telluride at Putnam Kia after searching several dealers for the exact interior and outerior color my mom wanted! I contacted Putnam Kia via a call and Kevin was able to immediately help me out. He sent me images of the vehicle as I live about an hour and a half from them. As soon as we walked into the dealer, they knew who we were and what we were looking for. Kevin met us outside and was great at explaining all the car features during our test drive and answering all of our questions. Kevin patiently guided us through the whole process and was able to negotiate with us. (He is also Bilingual!) John at finances was amazing! He got all the paperwork done like LIGHTNING and was able to explain everything in such a short time! Definitely recommend Putnam Kia for your future needs! read more

I was looking to replace my Tesla, so I was looking at a few new EVs. I went to Audi/Porsche and spoke with someone there and they were fantastic. At one point my wife saw the Kia EV6 and told me she loved the way it looked. So, I went over to Putnam Kia to ask some questions and inquire about ordering a car from them. The two sales guys who were there didn't even get out of their chairs when I walked in and they made zero effort to greet me. I walked over to them and had to ask if they were I sales or what. They said they were. I asked some questions about timelines to order and some other things. They answered the questions but were super dismissive. At no point did they introduce themselves or get out of their chairs. Now, I don't want to have a salesperson badger me or anything, but you at least have to be a human being doing a job and greet your customer. I don't know what their management is doing, but they're doing a terrible job. After looking at different makes and models, I ended up down at Stevens Creek Genesis and got the new GV60 EV crossover. Every time I drive by Putnam Kia I just think how awful their management must be to have such a terrible culture where they don't greet potential customers or try to answer questions willingly. I've also told a number of my friends about this and told them they should never shop at Putnam Kia. read more

Moe is awesome - seriously we decided to buy the car in 2 days and the Burlingame Kia gave us the best deal (we didn't expect) and they were so sincere (washed the car before selling and taking care of a lot of details). If you want to buy a Kia, look no further than Putnam Kia, and we cannot recommend this place enough! read more

I bought a brand new Kia Telluride from Luke. He is very helpful. Highly recommended. read more

Putnam Kia - Used Car Dealers Near Me - Burlingame, California

After the my last two visits, I will not be returning to this Putnam Kia Service shop anymore. I was quoted for a $3k service job that cost me $7 to fix on my own! In July 2024, I went in for a service package that included a wheel alignment and also for two recalls. After the whole day, they told me only one recall was complete and that they could not align the wheels due to bent wheel arms. In Nov 2024, my steering wheel was making a clunking noise when I would turn it. I went again to the dealer as I figured I'd get the experts to look at it since it's a steering issue. First, turned out both recalls were never completed back in July, so they completed that service (I saw the replaced fuse). Second, the service advisor tells me that technician found two small cracks on my steering column and would need a new steering column (total service/part of $3k+!). After the shock, I checked online and found this noise is commonly attributable to the steering column coupler ($7). I removed the steering wheel column myself and inspected it, found no cracks anywhere. I replaced the coupler (took me 3 hrs) and the steering wheel works perfectly w/o any noise. How can a factory trained technician not know this is a known problem with 10yr old Kia's???? How lazy/sleazy or inept can this $3,000 to $7 recommendation be? Why was I told a recall had been completed in July when it wasn't? I see a pattern here, definitely not a responsible one by a Kia Dealer. I checked the wheel arms under my Kia and don't see any that are bent. The wheels are now aligned after I changed the coupler. I cannot trust this place anymore (its mechanics), which is too bad since the service people seemed nice. read more

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John was amazing and very patient with us. We're driving off with our new Kia today. Thanks John and the team! Keith was also really pleasant to work with! read more

You won't let a potential buyer test drive the Kia EV6 yet you'll charge a markup on it? No thanks. I found other KIA dealers in the Bay Area that actually allows you to try out the car before you drop that money on it.. read more

Luke Farre were very helpful and knowledgeable in answering all of my questions. Very genuine and passionate about their work. More than willing to help me find the best vehicle that fits for my family, specifically tailored to my needs and helped me explore various options for financing. Thanks to him I got my dream car! read more

Putnam Kia - 2023 Kia Sorento SX Prestige - Used Car Dealers Near Me - Burlingame, California

Poor customer service. Engine went on my 2016 Optima and they had my car for over 4 weeks. Service dept doesn't answer their phones, voicemail boxes are always full and I couldn't get information about my car or a loaner or my rental. I received two calls. One to tell me the parts were in after they already had it two weeks and another to tell me the car was done. When I got to the office Crystal didn't want to hear my complaints and actually laughed at me but it was her poor service that caused the complaints. Then she wanted to tell me my rental wouldn't be covered because I didn't speak w them about it, when I did speak w her about it and she told me she would find me a loaner or get back to me about a rental and never did. Why? Because she's never at her desk and her voicemail is always full. She also doesn't return messages left with actual people. We were going to trade in and buy two new kia's from Putnam Kia but after that kind of service we said and took our business to serramonte kia in Daly City. Much better service and manners from the people. read more

I'm so thankful to finally have another KIA dealership on my side of the bay. For over 4 years, I've had to settle for the less than adequate service I was receiving from Oakland KIA. My first experience with Putnam KIA started with Thalia Garcia and couldn't have gone any better. When she greeted me with 'good morning' (twice), my experience was already 100% better than it was at Oakland KIA. In addition to the oil change, which was my main service today, they also installed a seat belt part that had been broken for almost two years. It was the plastic disc on the driver's seat belt which prevents the buckle from falling to the floor when not in use. When this plastic disc first broke, I reordered the part from Oakland KIA. I asked if they could install it for me but they refused saying they don't do that kind of repair. I was told I would have to take it to a car upholstery place. The part has been sitting in my glove box ever since until today. Putnam KIA installed it as complimentary service and didn't even charge me! How cool is that? The guest waiting area was also top notch. The seats were cozy and the whole area was comfortable and properly ventilated. The guest wifi also worked very well. These creature comforts have been absent the last two times I was at Oakland KIA for service. If you have a KIA and have been dissatisfied with Oakland KIA, come check out Putnam KIA instead. Thanks again to Thalia Garcia and the rest of the service department. You've exceeded my expectations and I look forward to seeing you again. read more

This review is for their service dept only(not the sales). I brought in my Kia for problem where rpm stays the same when I step on the gas on and off. The service could not figure out the issue(I left my car running with the esc light lit and asked them to hook up a scanner for dtc) but instead they wanted to charge $900 for brake pads and rotors and replace steering rack for $1500 for creaking noise. To release my car, they wanted to charge 150 diagnostic fee, so I argued hard to get my car back without paying. Creaking noise was worn out sway bar links, not the steering rack. With labor, they wanted to rip off more than $3000 from me. Not sure if they are plain incompetent or down right frauds. read more

Took my Kia EV to get serviced and Marlon was very attentive, helpful, and delivered the maintenance and tire patch service on time and with good quality. Will definitely be returning for future maintenance. read more

Luke and his team was excellent.Like the way he and the team are clear with the numbers and are not pushy or sleazy. Would recommend checking them out if you are looking to buy a Kia read more

When I approach the store, Keith approach me within second. He is very knowledgeable and patient with my questions and make sure the telluride is perfect before I drive off. Definitely recommend to work with him. read more

Rude on purpose. We called in advance to see if they were available, a salesperson responded that he would be around. When we got in there were two other people available, but they made sure not to help us because we had called someone else and thus we were not their assigned customer. After 30 minutes of waiting we decided to leave, and as we told him a gentleman dismissed us with "no problem". When I asked whether perhaps they were sorry that we wasted our trip, he insisted that it's not as fault, because they all work independently. Congratulations on great teamwork, and customer service ! read more

We haven't purchased a new Car or been on a dealership lot in 15+ years. I saw a car for sale on AutoTrader from Putnam Kia. Inquired about it and Dennis Flores message me asking if I needed any help to purchase a vehicle. I live an hour and a half away and told him I don't want to waste any time haggling over cost. I really was expecting high pressure back and forth dealing going for hours like the old days. But once I got there Dennis approached me and was so cool and accommodating. He worked the best deal possible. Plus he set up everything prior before driving over, making sure the financing is in place, insurance, detailed the car and filled it up with gas. I compared his to other Kia dealers and one told me they are giving me more then any other dealership would. No pressure at all and not one hiccup in the process. I was out of there in about an hour. Thanks Dennis! read more

After searching all over the Bay Area for the KIA model I wanted I finally tracked it down at Putnam. After contacting them through their web site I got an immediate response from Luke. We exchanged messages and calls about my expectations on price and once we came to a good figure I went over for a test drive. The 2023 Niro EX is sleek and filled with amazing tech features. The purchasing experience was no hassle as we had already agreed on terms. Once in the sales office be prepared to decide on maintenance contracts and other extras. I chose the windshield replacement insurance/body maintenance option after modifying part of the purchase agreement. Never felt any real pressure. I'm really happy with my new KIA and only wish I lived closer in order to deal with their Service Department instead of the one closest to me. read more

Just purchased my first ever KIA and the experience could not have gone better. Keith was my salesperson and he was incredibly helpful. He even picked me up from my work to go get the car because the car was not ready the day I purchased it. He went above and beyond. I typically do not recommend dealerships but this is definitely the one to visit if you are interested in a KIA. read more