Marcus was a good salesperson to buy our new Mazda 6 with. They made us a fair deal without a lot of hassle. We would buy from this dealership again. read more

I inquired about a new 2016 Mazda 3 and got a pretty good quote from Michael Yums. I traded in my old 2005 Mazda 3 and got $50 no biggie. When I got to the dealership, the car was in the lot ready for me to look at. I was really impressed with the specs of the car and the fact that the car was right at the lot ready for me to look at. I had several question and Michael was very patient with myself and my mom who decided to check it out too. I asked for an upgrade package and there was the same car with the upgraded package. Took about 10 mins to view the other car but it was great! Test drive was great. Did all the paperwork, car was detailed, new owner of a 2016 Mazda 3 Sport with a sweet package. Awesome dealership! Thank you Putnam Mazda! read more

When we began researching SUVs, I looked at car and driver reviews to pick a vehicle, then I looked at Yelp reviews to find a dealer. We had considered a Ford Escape to replace our terrible Ford Fiesta, we also considered the Honda CRv and the Toyota Rav4. The Mazda CX-5 was best in the reviews we considered, but I'm writing THIS yelp review for the way we were treated at Putnam Mazda - which was extraordinary from start to finish. We haven't had a service yet obviously so that will have to wait. The yelp reviews coming into our experience were strong so I'm happy to pile on. I contacted the dealer online and filled out a form. Within minutes I received an auto-reply - we'll be in touch, and within hours we were contacted via email by the Internet Sales Manager Gary Gottloeb. He provided a no haggle quote which the dealership honored. Here's a tip though. Bring in the email (or pull it up on your smartphone). The sales rep took a look at it and said...if it came from Gary - we are good to go. When we showed up at the dealership, we were greeted by Gary who passed us off to the sales rep Nelson - who was also wonderful and my husband is writing his review. We then proceeded to finance and Erik was also wonderful. Thank you Gary and the rest of the Putnam Mazda crew. It was a great buying experience. read more

Can't say I've ever had a "good" experience here or at any other dealer service center in the known universe, but, once-upon-a-pre-pandemic-time, Putnam was at least fairly straightforward and easy to deal with even if they were gouging fairly predictably for that imaginary Mazda quality. When all four of my oh-so-premium Mazda brakes--which are sooooooo much better than aftermarket brakes (trust us!)--failed completely and utterly at 46,000 miles, I also happened to have an open recall for a wiper relay I needed to get taken care of so I decided to just take it to the dealer and kill two birds with one stone. The kid writing me up was super disorganized and just flashed a bunch of papers in front of my face, the last of which contained a price in the neighborhood of $750. This was the number he was showing me when he asked me if I wanted to "take care of this today" and I said "yes" because that's about what I would expect to pay for rotors and pads. Oddly, he didn't have me sign anything other than the form for the loaner car. He confirmed my phone number, I told him it was voice only so he shouldn't even think about texting anything to it, he chuckled and said OK and I was on my way out the door. How dumb I was. They gave me a giant SUV that barely fits in the lanes on ECR as a loaner and this snowflake white monstrosity spewed acrid burning rubber fumes through the ventilation system as an added bonus. I drove home with the windows down so I could breathe and waited for the call to say it was done, which of course never came. As the clock approached closing time I decided to call them instead and got some outsourced woman in some call center that was obviously not anywhere near Burlingame. After putting me on hold she said my agent had texted me at 11AM to inform me that it was done, at which point I reiterated that I had explicitly told him not to do that, so that wasn't terribly helpful. Drove down to pick the thing up, told them about the horrible burning rubber smell coming out of their loaner and was promptly presented with a $1,300 bill. I asked how we got to $1,300 from $750 and he pointed out that it was actually $649 for the front brakes and the rear were another $649 plus taxes and disposal fees and the just-because-we-can fees that they like to make up and hope you don't ask about. I asked if he had my signature anywhere near any piece of paper that had $1,300 written or printed on it and he confirmed that he did not--it was just "a verbal agreement." This was when he did the tried-and-true "let me talk to my manager" bit and had me sit there and wait 20 minutes while they pretended to be "working." The manager called me over and immediately started playing victim and launched into a condescending lecture about how I would have seen that there were TWO dollar amounts on this piece of paper if I only knew how to read; like he got to be in charge of a little desk at a car dealership by readin' reel gud in teh skool. I cut him off and told him I wasn't interested in his sob story at least three times when he started in with the extremely vague threats and informed me that I was not allowed to speak to him that way, like he was gonna go Super Saiyan on my ass and grow back some of his hair or something. It was absolutely ridiculous and not one person in that room was the slightest bit intimidated by the blustering, butthurt-little-boy nonsense that is sadly typical of those who are sprouting a senzu bean. Not being able to let it go, he just kept yammering on about how grateful I should be because he had thrown in a cabin air filter FOR FREE instead of charging me $80 for the $10 part as they had originally planned and then knocked a whopping $150 off the 300% dealer markup on these amazing Mazda OEM parts that don't really last all that long. I lost track of how many times I had to say "Please just ring it up and stop talking to me because I absolutely do not care about anything you are saying" as he refused to stop puffing his stupid little chest for the duration of the transaction. As the icing on the proverbial cake, for a denouement of disgrace, he took it upon himself to prove to everyone that he didn't actually know a whole lot about how his shop worked when he told me my car would be pulled up on the complete opposite side of the building from where I knew it actually would be pulled up to and had to give me another phony apology while attempting to stare me down or whatever it is you call the bulging eye thing he believed was going to make him feel like a winner that day. In summary: Putnam's sales are in the toilet, they just completed a substantial remodeling job to move the service desk over to the other side of the building and they're trying to make up for their raging money hemorrhage by bilking stupid old people who are afraid of middle-aged ricer kids that never really went anywhere in life. Unless you're getting a recall taken care of, call literally anyone else. read more

Couldn't be more satisfied with the service here. It took me a while to decide on a vehicle and when I finally decided on a Mazda CX-5, spoke with a few dealerships in the area... emails and calls back and forth - until I was introduced to Michael Yums. A friend of mine had just purchased a vehicle with him (Mazda CX-9) and told me he was extremely satisfied with Michael's help. It took me 1 call, quick chat with him regarding what I was looking for and voila... I got a car :) Thanks again Michael read more

I had the easiest, most straightforward experience leasing a CX-5 from Gary Gottloeb at Putnam this past weekend. After shopping around, I asked Gary if he could beat my best price. He quickly said "yes" and told me to come in to the dealership. As soon as I got there, he had the numbers all worked up, as discussed, and got to work immediately. There were no delays, no attempts to up-sell, and no discrepancies between what we discussed before I came in and what he was offering in the dealership. He and the team at Putnam were extremely efficient, courteous, and fast. In addition to the buying experience being great, Gary also let us camp out in his office with our 1.5 year old while we went through the purchase process. Overall, we are tremendously excited about our new CX-5 and very appreciative of Gary and Putnam's great service. read more

Seriously, does anyone really enjoying car shopping? Looking at and test driving cars is great, but the boilerplate stuff is doubtless one of the most unpleasant processes that every consumer has to endure. All I can say about my car buying experience last week is that Putnam Mazda defied the standard. Big shout out to Konstantin, who really made my experience smooth and absolutely painless. From the test drive to the final handshake, he answered all my questions in a clear and focused manner. He was easy to communicate with, especially liaising between management and the finance team, when applicable. Even though the sales folks are currently using a temporary office, I was still extremely comfortable both physically or psychological. At no point was I ever pressured, intimidated, or made to feel vulnerable. Excellent service. Not only am I now a proud owner of a brand new Mazda 3 hatch, I am also sold on the Mazda product, and definitely their customer service. Thanks Konstantin! read more

These guys are awesome! I had made a service appointment for 1.30, however my meeting got cancelled and ended up getting there by 12.30 expecting to wait till 1.30 and then for another hour and a half for oil change...but my service advisor, Sidino, was able to convince one of the mechanics to take a later lunch and got mine serviced in an hour! That is customer service - Thanks guys! read more

This was such an easy process to lease from Nelson. He was great! Answered a ton of questions before and made sure we were ready to go with our lease. Would definitely recommend Putnam and ask for Nelson!! read more

Oscar Moreno was very helpful in car buying process. I was looking for a nice sedan and Oscar was very knowledgable about Mazda 3 and after test driving one I decided this was going to be my car. He wasn't pushy at all making feel a more comfortable. I will be needing a new car for my daughter soon and you better believe I will be visiting Putnam Mazda again. Liz M. read more

I'd heard good things about Putnam and are happy to report that the trek to Burlingame from SF was well worth it. There was absolutely none of the usual salesman pressure that you would expect. We worked with Gary throughout the entire process and couldn't be happier. He provided fantastic support and communication throughout the process. The best part was the he came in with a fantastic price straight off which made the process straight forward. Andre from the finance team was also fantastic to work with. He was very informative and helpful. Our family is excited to enjoy our new CX-5. Special thanks to Gary, Andre and the team at Putnam Mazda. Zoom Zoom! read more

I had a great experience at Mazda. No pressure or whatever and pretty down to Earth customer service Nelson--he had a very positive and jolly attitude and always strived to get me the car I was looking for. If you're looking for a Mazda, check Putnam and look for Nelson. read more

This is a great dealership. I called Putnam to ask some questions about their Mazda 6 and Nelson picked up the phone. After our phone conversation, he sent me a quote on the car. I later met with Nelson to test drive the car and was very pleased with his courtesy, honesty, and knowledge of the vehicle. I came in a second time to test drive the Mazda 6 and that same day bought the car. I've dealt with dealerships in the past, and I have to say they are one of the best. I checked true car for the best price, and they did better. I really appreciated how even after I purchased the vehicle, Nelson took the time to explain to me the ins and outs of the vehicle and answer any questions. For them it is not just about selling cars but valuing their customers. read more

Duchih is the best person to take you through the difficult task of buying a car. How was such a nice person with great patience . I bought a wonderful car . Thank you duchih read more

Sheng was so helpful and patience with us. Great person to go to if you're looking for a car

My boyfriend and I called ahead to make sure we could return a lease to this location. Even though we spoke to both the corporate line and this particular location, whom both told us we could bring return the car at any Mazda dealership, they did not keep their word. Once we brought the car in, they told us there the was no space and that they couldn't take the car. Even better, they said if we did lease the car from the location, they would take the car. So obviously there was a way to take the car. More or less, they were being unethical to get out of something of inconvenience to them. Short sighted. Very disappointed and time wasting. Will not be doing business with this location. read more

Purchased my Mazda from Gary at Putnam Mazda in Burlingame. I called him in the morning to see if he had a car on the lot and he responded promptly and with specifics (color, year, etc.) But most importantly, he didn't call me back 15 times throughout the day to inquire whether I was coming in or not! Very laid back salesman who had a good technical knowledge of the car and a friendly demeanor. I was in the process of buying from a dealership closer to my house, when the sale fell through when they decided to raise the price of the car when I revealed I was using my own financing. that pissed me off, so i called Gary and asked if he'd sell me the car for the same price I had initially negotiated (with my own financing,) he said yes. I was in the dealership within the hour and had purchased the vehicle. Great experience thanks Gary! read more

I would definitely recommend Dominic Chang to anyone who's considering buying a Mazda. Hes a good , friendly and patience salesperson. I had a good experience as a putnam Mazda customer. Than you . You earn it. read more

Just had a really bizarre but fun experience with Duchih Yu aka Jackie Chan. As a first time brand new car buyer, my experience here at putnam has been genuine and great. I have shopped around several several several Bay Area dealerships and these guys were by far the best among them. Would highly recommend this dealership to friends and families. Thank you for an awesome time Mr. Yu! One call one sale! read more

I decided to hold off on my review, until the new car smell had worn off. It's been a year and here are my impressions: 1) I love the car. Nice job, Mazda! 2) The sales process with Gary Gottloeb was about a 4/10. I've had worse experiences with car dealers but this was still way too much of the "wait here while I talk to my manager" game. First time car buyers, beware this tactic. 3) The service folks have been pleasant enough but have been hesitant to go beyond the bare minimum. 4) When I bought the car, the salesman, finance guy and service department told me repeatedly I could borrow a loaner car when mine was in for service. Turns out that is no longer true. This last point really irks me. It feels like a breach of contract. I'm taking my business elsewhere. read more

I had a great purchase experience with Dominic Chang in Putnam Mazda last week! I told him what I wanted and Dominic gave me a very detailed introduction and a very good price. read more

I came here after work on Halloween so I was in my Hunger Games costume. I went with my boyfriend to possibly buy a car because my car had finally broken down on me. However, if we weren't going to a good deal then I'd wait. My bf has been emailing back and for with Michael Yums and Mike has been responsive to all emails in a timely fashion. When we got there, it was 7pm and the store closes at 8pm. Justin approached us first to check if the car that I wanted was available. I was set on the Mazda CX-5 Grand Touring with a Tech Package. Justin was extremely friendly and helpful. We asked him if Mike was in since we've been in contact with him. Luckily he was and Justin handed us off to him. This was our very first encounter with Mike in person and he had a very warm welcoming and was very friendly. As we were talking to him, there was no hassle, no pressure, no bullshit, or anything that we've experienced at other dealerships. He was very straight forward and listened to what we were looking for. Mike was able to accommodate everything that we had asked for including giving us a very good price for a fully loaded red CX-5 grand touring with tech package all wheel drive. I was extremely happy with his customer service and patience, especially considering that we had kept him there past closing hours. I truly appreciated his time and him making me feel like I haven't wasted his time. Next, I was passed onto Raj to have all paperwork taken care of. Raj was very outgoing and very nice also. He was thorough with the information that I needed to know. I definitely would recommend anyone to come here if they want great customer service and to get a decent price on their car. I highly recommend working with Mike Yums for questions on any of the car. He is very knowledgeable and very patient. My entire experience here had been very great and I hope it will be the same for everyone else. Thanks Mike and Raj for making the process seamless and easy! read more

Putnam Mazda - I was helped by Michael Yums for this beautiful CX-5 Grand Touring with moon roof, tech package, and navigation system. - Car Dealers Near Me - Burlingame, California

I'll start by saying this review is only for the service center, and not at all related to the customer service (which was great). Simply put, I took my car here to make sure I got the best care for my Mazdaspeed 3, and the service center managed to put the wrong engine oil in my car, despite the correct type being explicitly specified on the oil cap itself. To be fair, this was for Mazda's DISI turbo engine which is much less common, but that's the whole reason I took it to the dealer in the first place. Didn't realize the mistake for 1,500 miles after, so now just hoping there was no damage done. Very friendly service, but unfortunately the attention to detail wasn't there. read more

I went to Putnam Mazda yesterday to help my girlfriend purchase her car. She went for a Mazda 3 I touring 2015 which is a model she was looking for. She actually went to this car dealership a week ago and met Gary whom she really appreciated. She told me afterward that after meeting with so many Mazda sellers, he was the first one who was nice and actually tried his best to explain her everything she needed to know about the car. Then we received an offer by email from the car dealership from another representative and we asked Gary if he could get us this offer and he promptly replied positively. So we told him that we would come the following day. On the day we arrived, someone opened the door as we parked and asked us if we had an appointment. It seemed like they were ready for our arrival and we waited for few minutes for Gary to arrive. At first, Gary stood out from the other sellers, as he was not wearing the standard outfit as his co-workers and I was actually surprised. Then after discussions we ended up agreeing on the deal. It was a really pleasant experience and Gary has been really nice and patient as we were asking for clarifications about the extra charges and the final cost of the car. Overall I highly recommend Gary if anyone is looking for a Mazda car (we drove from the South Bay to Burlingame just to purchase a car from him). I would also like to mention Erik (I hope the spelling is correct), who was in charge of all the financial points of the deal. He was equally nice and patient and helped us save some money. To finish with, if you get a chance to contact Gary before you get to the car dealership, ask for his smoked pork ribs. If not for the car, at least the ribs make the trip worthwhile :). Thanks Gary/Erik read more

My car was coming up on it's 150k mile marker and the maintenance would have cost triple what the car was worth, so it was time for a new car. Naturally, I spent months researching cars on the internet and going to dealerships. Eventually I test drove a few, and did my best to dodge the slimey car dealer salesmen pitches... and then I went to Putnam Mazda. I can't accurately describe my relief as to how relaxed and NOT pushy these guys are. I met Mr. Gary Gottloev a few weeks ago when I test drove a 2016 Mazda 3i hatchback. I walked away impressed, and went to do some thinking/more test driving. Two days ago, my old car was sold and I needed a new one... so I went to the place I felt most comfortable: Putnam Mazda. Gary was there again and, with a little prompting, remembered me from before. He spent HOURS with my girlfriend and I... walking back and forth between the lots and answering any and all questions we had. We originally came to test a 2016 Mazda 3i Sport sedan, looked at some other options, and finally decided on a 2016 Mazda 3i Touring Sedan. (I couldn't be happier, I keep thinking my car is a rental.) But everyone knows that choosing a car isn't even the beginning of buying a car. I wanted to finance my car, and Gary was there for that too. It was my first big purchase and I was worried I didn't have enough established credit to get it done. I ended up being rejected by Chase Bank at first, but then Gary, the guys in finance, and Erik in particular did some magic...and I had an offer. I was surprised I didn't need a cosigner (I don't use my credit card nearly enough). However, I didn't like the numbers (the APR wasn't great at first)... so they asked more questions and BAM I got a great deal. That part got a little stressful. But, Gary was there to answer all our questions, offer advice, and even let me use his computer to drive my deal down lower. Oh, and best of all, he gave us lots of snacks. Neither my girlfriend or I even felt pressured or naive about our experience, right up to getting the keys. I really couldn't speak any higher of Gary or the rest of the team at Putnam Mazda. I've worked in sales before, and know how pushy you can be with people and still get a result... but everyone there seems to have a cool and calm demeanor. Thanks everyone! read more

Gary sold me a Mazda 3 last week. Simple & straightforward experience, got the car I wanted for less than I expected to pay and was outta there in time to make a 2pm meeting in Sunnyvale. A little mix up with the keys forced me to return later in the week and Gary filled my tank to comp me. He definitely went the extra mile. Buy your Mazda here. read more

Just wanted to leave a 5/5 star review by saying our visit to Putnam Burlingame was absolutely enjoyable. Mike was really helpful at finding us just the car we wanted (Mazda 3 2016). He was very knowledgeable on all the features of the car, was very diligent at checking to make sure what we were looking for was in inventory, & worked out a wonderful end deal for our car. Two thumbs up! read more

I had a fabulous experience buying my Mazda 3 Hatchback at Putnam. Gary was terrific! I was pretty easy because I knew what I wanted but he was so knowledgable! I was fretting the Finance experience but that was easy too! I love my Mazda 3 and immediately felt the different driving experience---they called it "horse and rider" fitting together. That worked for me! I have dreamt about a red car and this is an amazing 'Soul Red." Gary set up everything I needed before I left the dealership. I am going to come from Oakland to service my car with Michael and the Service Team because I know "Elsie" will be in good hands. I don't expect to see them beyond some routine check ups. Mazda has a great reputation for that. Thank you to the team at Putnam---Go visit them! Wendy read more

I did my homework and I'm glad I did because this place had the lowest price of the vehicle I wanted. Michael was very helpful. He had a lot of appointments the day I went, but he squeezed me in. He was very courteous and straightforward. No more haggling necessary with him. He just gave us the lowest price he could. He was very transparent qwth everything. Their office is quite small, but who could blame them. Real estate is pricey there and it's located in an upscale neighborhood. Also, do not expect free food handed out to you. This isn't one of those places. It's just get in, ask about a car you want, decide if you want to get it or not, then leave. read more

What ever happened to the days of quality service, where the dealership washed the car and filled up the tank with a tuneup. Luckily they overcharged this gal for the tire rotation and oil change. read more

I was looking for Mazda CX-5 Sport and Sheng was incredibly helpful in this process. Sheng provided me very quickly with good prices and was overall very responsive. I very much appreciate such great assistance. I would very much recommend this Mazda dealership. read more

Michael Yums made buying a car feel like buying any other product in 2018: easy, convenient, and even fun. He was willing to work with us entirely by email: he answered all of our questions, did not insist that we needed to come into the dealership, did not hassle me by phone, and sent us the actual price of the car, all within a 2-3 day span. This was very different from every other dealership I tried to work with in the Bay Area. In an industry that feels more like 1988 than 2018, this was an unusual but wonderful experience. We couldn't be happier with the experience, or the car. Thank you Michael! read more

Literally the easiest car purchasing/leasing experience I have ever had. Everyone was straight forward and there was no pressure. Nelson was an incredible help and he offers you a great price right away. No uncomfortable haggling needed. Just shoot him an email. Couldn't recommend Putnam Mazda more. read more

I interacted with Gary over email who gave me a competitive quote. Gary was out when I wanted to come in to buy the car and I was worried since Gary would probably be getting at least some of the commission, I'd receive terrible service. I was dead wrong. Constantine took care of me and he was a star. He knew a lot about the car and even more importantly, was honest if there was something he didn't know. He came to check on my every 5 minutes of the process and I was all done purchasing the car in less than an hour and a half. He then spent as much time I needed to teach me how to operate everything in the car. We've purchased cars from Volvo, Acura, BMW and Subaru and this was by far the best. Thank you Putnam and Constantine! read more

We bought our car cx5 from Mr. Duchih Yu. He's awesome! Explained every detail and feature of the car. Helped us to compare with other choices. The test driving part is also very enjoyable. read more

Buying a new car is a large investment and can be quite intimidating. I contacted several dealerships and Putnam had the best price for the car we wanted. It turns out Putnam also has a great salesman in Nestor Moreno. Nestor was polite and attentive during the entire process. From the initial email exchanges to when we walked in the door, he took his time to explain both the features of the car and the sales process. We never felt pressured or hurried at the dealership. If you are looking to make a purchase, I recommend you give Putnam a chance. read more

Bought the 2018 Mazda 3 hatchback through Konstantin last week and am thoroughly impressed with how quick and easy it was. He was very professional, showed us the model I wanted and was knowledgeable. We walked back to discuss the purchase and was able to finalize the price fairly quickly. He tried to make sure I was getting the best deal. Afterwards he helped us through the financial office and got the car ready and cleaned. Felt efficient, professional, and honest. Would recommend! read more

We had a great experience, especially with Nestor. He was helpful, not pushy, patient, and all-around a great salesman.

Ion is a young man that works in the sales department, from our original phone call until we met in person he showed eagerness to help and knowledgeable about the vehicles were interested in test driving, I finally chose the 2020 mazda preferred. Overall made our experience in purchasing another vehicle (our 7th vehicle) at Putnam so we recommend to our family and friends. I had another pleasant experience and a great deal on the price, he also coordinated with the final paperwork and expedited that as well thanks for your help Ion. read more

I contacted Putnam online for CX5 and Dominic reached out to me. He addressed all my queries on calls as well as emails, and even made my case to management. He assured me of quality service - and delivered! Also gave me the list of documents I should bring beforehand for leasing. Thank you Dominic for supporting me throughout the process! read more