We had a wonderful experience at Putnam Mazda. Konstantin helped us with every detail and I would strongly recommend him. Highly appreciate his warm gesture, timely attention to every detail and making our overall car buying experience very smooth, pleasant and comfortable. read more

Nestor hooked me up with my first new car! I was played by the people who sold me a used car and went to Nestor to see what I could trade it with! And boyyyy! He hooked me up with a 2022 Mazi! Black rims, leather interior with red and grey stitching! At a an amazing price! Definitely best service! Made buying my first brand new car experience the best! read more

Putnam Mazda - Mazda photo credit goes to Nestor! - Car Dealers Near Me - Burlingame, California

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My car engine was totaled due to a fluke internal engine accident and I basically had to get a new car the same day! So stressful! I called multiple dealers and got a lot of run around and price gouging and typical sales stuff. Since my car was being worked on by Putnam Mazda who I've gone to for a while for service I asked them if they could help out with sales too, and they were super great, understanding, kind, and very responsive! Alex from service hooked me up with Nestor from sales and I was able to get a test drive that same day! The customer service was amazing, super chill and not overwhelming and I was just comfortable from start to finish! No pressure! Nestor and the manager got me a great deal! It definitely feels like a family run type of business even though I know they're a dealership. Nestor hooked me up with Yogo in financing and I was literally able to drive off the lot with my new car the same evening! This will have been my fourth car in my lifetime and it's never been this easy! Thank you so much Nestor and crew for taking care of me! I adore my new car also by the way! cx-50! Woot! Woot! read more

Last year, Mazda started doing free oil changes for frontline workers. After my initial free oil change, Mazda sent me two additional vouchers for free oil changes! I was able to get the oil changed on my car the second time and gave one of the vouchers to my dad for his car. Both of our cars were not Mazdas, but this dealership honored the promotions anyways. Each time I went here, the customer service was quick, professional, and friendly! I especially appreciated this because I previously went to Towne Mazda in Redwood City and experienced awful treatment. I highly recommend Putnam Mazda if you need any work done on your car or if you're looking to buy a new one! read more

I'd like to give a big shout out to Putnam Mazda in Burlingame, specifically their superb service department. I brought my 2006 CX-5 that I'd purchased at the dealership for a scope and analysis. Kevin the Service Manager and one of his Service Techs, Alex, along with one of their long-time Mazda mechanics, David, spent a lot of time assessing the problem and options. To diagnosis and repair the vehicle, they went WAY above and beyond what I expected. And, I can't thank them, Putnam, and Mazda itself, enough. Kevin and Alex kept me informed every step of the way, They also kept me in a car, providing me with a loaner during the process. Plus, they were as easy going and upbeat as you could hope for. I can't recommend the team at Putnam any more highly. They're truly the best folks in the auto business I've ever worked with. read more

We came into Putnam looking for the best deal for Mazda CX-9. Konstantin helped find the car we were looking for. He was very professional and super friendly! We got a good deal and Konstantin helped us through the whole process with no pressure at all! If you're looking for the best deal and great service, go to Putnam and reach out to Konstantin and you will be in great hands for sure!! read more

My 5 star rating is for Nestor Moreno. A very good salesman but an even better human being. He listened, he suggested, showed me, never applied pressure to make a sale. In fact, I did not buy a car from him. I wish him well and thank Putnam Mazda for having someone like him as an employee. read more

I was looking to trade in my VW Tiguan with another compact SUV. I didn't really know where to start. I started researching online, I found several articles with Mazda CX-5 at the top 5 or top 3. I built the car I wanted online, so I knew what I wanted when I walked into Putnam Mazda. I went to see the CX-5 in person and to do a test drive. **Justin** was the person who greeted me and my friends with a warm smile and friendly personality. He was new to the dealership, so as he walked us through the features of the car, he made sure to say he would check on things he was not sure about, which I appreciated. I test drove the Premium (I think). It was real nice, but honestly it was too much, and it was not in my price range. I informed Justin of the car that I built online (Carbon Edition), and how I loved the color of it. Justin did not pressure me to go for the Premium and understood what I wanted. He told me he would let me know when a Carbon Edition would come in. I left feeling pretty good about the test drive. Sure enough, Justin kept in touch, but without being pushy. He made sure I was informed on what was coming in. A week later Justin informed me that a Carbon Edition with red leather seats came in. I told him I was hesitant on that, that I would have to think on it. Again, he was not pushy about it at all. The following day he made sure to let me know that a Carbon Edition with black leather seats JUST came in. I got real excited at this point. I decided not to do any other test drive of other cars. Eventually I went back to the dealership to see the Carbon Edition in person last Saturday. Unfortunately Justin was occupied with another customer, so he handed me off to Duchih, but made sure to check in on me (and my mom who came with me that day). Overall, it was a pleasant experience with Justin. He made sure to congratulate us for purchasing the CX-5 that day. :) Ok, so it doesn't look like I can make a separate review for **Duchih**, so let me add it to this review. Duchih was friendly & funny. He put my mom and I at ease as we went through the whole process. He was very helpful and he gave us the information that we needed for trading in my car. He even got the dealership to throw in a free cargo cover! I really appreciated that! The parts department was already closed once the whole process of purchasing the car was done, so he said I can go back Monday to get the cargo cover. Monday came, I went back to the dealership - and there was Duchih with a smile on his face. He installed the retractable cargo cover for me. Overall, it was such a great experience working with Duchih. :) It has only been a few days, but I am really liking my new CX-5! Thank you, Putnam Mazda! read more

Made an appointment, got there to do a lease buyout was refused service. I tried a few times saying look we have an appointment we just want to keep the car after the lease and buy it out. I was told the bank owns the car and not them and was told just to call the bank and do it over the phone. This is not our first lease buyout and i know it's something the dealership can do. When we called the bank, guess what they said? - One of the options to do a lease buyout is through the dealership. The only reason it's not a one star is because there service guys are cool and do their job right! read more

First time getting a car and our salesperson Duchih made the process stress free and pleasant! He goes above and beyond for his customers and tries to help as much as possible. He was super patient and provided 5 star service at every step! Highly recommend him. read more

This review is only for the salesman: Came to Putnam as wife and I were shopping around for 3-row vehicles. John O. helped us check out a CX-9. We took a look at a couple models and though it was wasn't the trim level we were looking for, the drivetrain was the same so he let us take a nice test drive. Offered lots of good information from the back seat as we were in the front enjoying the Zoom. When we got back to the dealer he offered to show us more of the trim levels that were in the very large lot in the back. He showed us the various color options and how the wheels and other items were different across trims. No pressure, good follow-up, probably would have purchase if we had the right color combo. read more

Konstantine at Putnam Mazda Burlingame made my car buying and selling a very positive experience. Konstantine is someone who is committed to customer satisfaction and is with you before, during and after the sale. He is the epitome of Hassle-free car buying and ownership! I've purchased many cars over the years - Konstantine is by far the easiest and most knowledgeable person to work with and his passion for customer service is phenomenal! read more

I purchased a new Mazda CX-5 from Putnam Mazda. The whole experience is really a great one! I was treated really well and professionally by Dominic chang! He was great throughout the process! Came in with a car in mind and left with the car I wanted. He was patient and explained details of the car to me at length and answered any and all questions I had. He was attentive from the beginning while also being genuine.  He is also quite quick when it comes to responding to his customer, doing everything in time, which I really appreciate! Thank you again Dominic, I will be sure to refer to friends and family! read more

Putnam Mazda - Mazda CX-5 - Car Dealers Near Me - Burlingame, California

Justin Johnson's service was excellent. He was really calm with all our questions and made the whole process very smooth for us. At no point did we feel like he was trying to upsell to us and was very fair throughout. Thanks Justin! read more

Oh boy these guys are the best. Their Service Department has done oil changes, maintenance updates and minor repairs on my car. Every time they've done it with honesty, speed and competitive pricing. I never feel pressured. Customer Relations by Mark and Sidino are beyond expectations. Thank you - read more

I've spoken to several Mazda dealerships in the Bay area but my experience with Konstantin at Putnam Mazda was the BEST! They were quick to respond, respectful during the entire purchase process and made me feel like they are trying to ensure the best outcome for me. Konstantin went out of his way to make sure all my questions about the car were answered and to provide a great car purchasing experience :) read more

Great dealership. Ask for Konstantin when you visit - he will hook it up! Very professional, up front with the best pricing, no negotiating, just got the deal done and offered the best price out of all the dealerships I called. read more

Cannot say enough great things about Dominic and the team. I had a very specific request and Dominic had my back on getting me the right car at the right price. And you can tell that these guys actually care about the customer, their experience, and their safety. Safety was a constant theme that Dominic stressed when looking at different vehicles. Thanks a million guys. read more

My wife and I just bought a CX-5 from Duchih. Duchih was amazingly helpful through the entire process. It was clear that he was on our side, helping us get the best deal possible on the car we wanted. He was also very responsive for questions before we bought and in helping us get some extra options installed after the purchase. I'd highly recommend Duchih to anyone looking for a Mazda; he went above and beyond for us and I expect he will for you too. read more

5 star for the service and experience, Nestor helped me out throughout the experience. I purchased my CX5 at Putman 3 months ago, the service didn't stop there he also helped me makes service appointment with David/Sidino. Good job Nestor, good job Putman read more

Duchih is super awesome!! We went to buy the car after work on 9/30 and he was so efficient, friendly, patient and stayed late to guide us through the paperwork process and showed us how to navigate the car in a very detailed way. Will definitely recommend him the next time! read more

Duchih was very friendly and professional while helping me 6 hours the same day from meet & greet, test drive, and settling the pricing on the CX-5 I liked. Afterwards he walked me through all the car features, plus getting Bluetooth set up before I left the dealership. Thank you Duchih for making the car purchase go smoothly! The new car only went through a quick wash while financing was taken care of. Their cars are stored out in the weather, so expect needing a good detail and wax. read more

Big thank you to salesperson Dominic Chang. If you are looking for best price and a trustworthy mazda person you need to only talk with Dominic. My girlfriend and I were in the market for a car and he helped us with researching and making sure we made good decisions. I highly recommend read more

I had a wonderful experience at Putnam Mazda. Dominic Paifu Chang was a consummate sales representative. Informative, available, but no at all pushy. He allowed me to take my time and make a decision without rushing me during the 2 weeks it took to make up my mind. The lease / finance representative, Kyle, was also very helpful when it was time to sign my lease and make some final decisions regarding different packages available to me. All in all, I had a great experience and would definitely refer friends and family to work with Putnam Mazda. Thank you. read more

To give you some context, I've spent the last three weeks shopping for a car. I've driven MANY cars all over the spectrum (all 2018 models) of Lexus, Mercedes, BMWs and a few MINIs and even thrown in a Maserati Ghibli. My husband and I have heard good things about Mazda cars and I was keeping an open mind about what I want to buy. We were immediately greeted by Michael Yums who answered my multiple questions as I was trying to decide between a larger CX5 and the smaller Mazda 3. Being a petite Asian female shopping with and without my husband the last couple of weeks, I have gotten the spectrum of condescending and rude salespersons trying to tell me what car to buy and refusing to answer direct questions. I appreciated his salesmanship - not once did I feel like he was trying to push me into buying a car I did not want. He showed me all the models, and pointed out all the features in a 2018 Mazda 3 Grand Touring and explained to me that there were other models without some of the bells and whistles for less. I did not feel like he tried to upsell my car to me. The car sold itself. While initially I had meant to buy a 2018 Mini Cooper, I saved thousands buying a roomier car with all the bells and whistles I never would have gotten had I bought the Mini. Best part - I was able to get 0% financing, which I have not heard from any of the dealerships I'd considered despite having a stellar FICO score. This made pulling the trigger easy. The financing process was easy and efficient. Steven invited me back to his office and he explained what I was signing. Michael ran out and topped off the gas tank and made sure the crew detailed my already spotless car one more time before I took the car home. While the location is not the shiniest or the nicest compared to the other luxury dealerships on Auto Row, I had a great experience buying this car and would buy another car here again. Thank you Michael! read more

Looking for a new car can be a disaster and a headache if you don't go to the right person. Let me tell you guys Justin made this experience so smooth! We came in looking for a new family car. Walked in with my 3 yr old and my 9 month old and he made everyone feel like family (you can say my son left with a new best friend). Justin not only understood what we were looking for but explained everything down to this amazing app we can use to lock the car. Seriously if you end up at mazda ask for him he will do everything to make you feel at home! read more

David Yibat, the Service Manager is professional and adept. He did the intake of my car previously and they were great. This service center is run smoothly and everyone is communicative and friendly. Makes me glad I have a Mazda. read more

My experience with buying my SUV here was a pleasure. Dominic Chang made it very enjoyable to go through the process of test-driving and buying a car. I went here for a CX-50, Dominic is very knowledgeable about the technical aspects of the car. I was able to test-drive 3 different trims with him, and he showed me the differences in the driving experience with each, which made my decision very informed. read more

Walked into the dealership, was lucky to run into Dominic Chang who is amazingly knowledgeable and patiently answered endless questions, going into a lot of technical details around the engine as well as the smart engineering that went into the CX-5. I really appreciated him making my kids feel like a part of the process, responding patiently to their queries. He insisted we drive several models so I can make an informed decision, I didn't feel pressured or rushed the entire time. I felt genuinely heard and really appreciated Dominic working with me to get the right car that fit my needs. Excellent service from from start to finish! read more

Overall I had a very good experience with Putnam. I was looking for a very specific CX-9 and let them know that I was looking patiently. To give you an idea of how patient, you should know that I called and researched deals on Mazdas as far away as Utah and Oregon! Putnam respected my pace, and the lead salesman, John, specifically was very helpful with a patient and relaxed approach. In fact, John must have endured 3-5 phone calls, and slew of text messages over the course of a week before I even came in. Through it all, he remained helpful but not aggressive or overeager. Putnam's focus was mainly about what they could find/offer rather than trying to cut other dealers' offers down. This was important to me. While obviously there can be a little bit of back and forth with price-matching, John kept it very calm and professional. Once I decided the CX-9 I was looking for was the right fit, handling the paperwork was about 60-120 mins, which is pretty fast by dealer standards. The finance guy was sharp and respectful and did not push the extended warranty on me as many do. He did tend to whip through things a little too fast ... Price had already been negotiated, but the nuts and bolts were important to me and that's the only area where things went a little too fast for my liking. Overall thought, Putnam was the best Mazda dealer experience I had by a long shot...and I looked as far as Oregon and Utah! read more

I went to get my Mazda key battery replaced and they were so friendly and fixed it within a few minutes, and covered the cost (totally unexpected!). I was glad to see there were more staff too since I recall they had a huge layoff when Covid started a year ago... so grateful for these guys. read more

After shopping around at many different dealerships, Justin was a breathe of fresh air with his inviting & comforting demeanor. Justin's approach is what made us pull the trigger with getting a new Mazda & it was such a hassle free experience. 10/10 would recommend. read more

I just bought a CX-5 from this dealership and Justin Johnson in particular. He was amazing to work with. He made the entire process transparent, easy, and fun. I would recommend Putnam Mazda, and Justin specifically, to anyone who is interested in buying a car. read more

Buying a car can be intimidating and scary! Al, the GM welcomed my sister and I with amazing, customer service! Looking to buy our Mom a car, we had a certain price point to maintain. Al took time with us to explain our options. We left with a new SUV and my Mom couldn't be happier. Look at her face in this picture!!!! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

If you're ever looking to buy a Mazda, Nestor Moreno is your guy. He is straight forward, honest, non pushy, and will answer any of your questions or concerns to find the right car for your lifestyle. He even stayed late as the dealership was closing just to make sure that I was happy and was fast and efficient with all the paperwork. I could not be any happier with my purchase. Go see Nestor as he will go above and beyond to get you what you need! read more

DO NOT DO BUSINESS WITH PUTNAM! We bought a 2016 Mazda CX-5 from them and actually had a pretty good experience while we were there. The guy who sold us the car was pleasant and we walked away thinking - Putnam is amazing, but it does not end there, especially if you bought the extended warranty. You have between 3 to 5 years of having to deal with Putnam and that is where it all goes to hell. So we purchased our CX-5 but then as we were doing the paperwork, we were pressured into buying the extended warranty, which I have done in the past when buying a Ford vehicle. NO ONE EVER told us that there was a deductible on the extended warranty and I have never had this condition before and never would have bought it knowing this. It is important to note that there is a small box on the contract that says "If not checked, then a deductible applies" - WTH? So here we are with our CX-5 and our second issue. The first issue was costing less that our deductible so we just had to fix it ourselves. This second issue is a failing water pump and a computer that Mazda has issued an update for. The cost is about $700. Our extended warranty is for 75K and our car has 55K. I have called Mazda twice now this morning and not only are they rude, but they keep transferring me to Finance and their voicemail is full. This is so shady. No one can give me the simple answer as to whether the failing water pump is covered - WTF. Update: On my third attempt I got through to Mike, the Service Manager and he was very helpful. Within a few minutes he was able to tell me that the issue will be covered by the original powertrain warranty. Even though Mike was awesome and I would give him 5 stars personally, I would give Putnam zero stars if I could. We will very easily buy another Mazda as we are very happy with the car, but we NEVER do business with Putnam again. DO NOT BUY FROM THEM - YOU HAVE BEEN WARNED. read more

Just back from another great appointment. The entire team is helpful and professional. I basically wrote this same review about a year ago, but great service from a car dealer like Putnam Mazda is worth posting again! Thank you Sidino, Kevin, Paulina, and technicians! read more

My fiance and I came here to check out the sedan options. Gary showed us Mazda 3 Sedan and explained all the features. He quoted us the best price compared to other dealers in the surrounding area. So, we decided to buy the car next week. After a week, we bought Mazda 3 Sedan from Putnam Mazda. On the pick up day, the car was washed before we reached there. The buying experience was really smooth and friendly. We're really happy with the purchase. Thanks Gary :) read more

Putnam Mazda - First car ... Mazda Family :) :) - Car Dealers Near Me - Burlingame, California

I had a great experience with Claude Blue Canton, he is very dedicated and professional, he found the right car for me, I'm so exited driving a new Mazda, great work Blue. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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We had a wonderful experiences at Patnam Mazda. Mr.Dominic Chang helped us buy a new car . He is very excellent sales person and has nice parsonality. Highly recomended. He made our family so happy.We are enjoying our nex car,CX5. Thank you so much. read more